Identity Automation 中断历史

1. 2026年9月9日 UTC 16:11resolved

   September 9, 2026 8:24AM CDT Investigating - We have had some reports that some AT&T users are not receiving SMS messages. September 9, 2026 9:40AM CDT Monitoring - We are currently monitoring reports of SMS delivery failures affecting AT&T subscribers. Our team has confirmed the issue originates on AT&T's network and that our platform is operating normally. AT&T users may experience delayed or failed delivery of SMS messages, including MFA verification codes and password reset notifications. Users on other carriers are not affected. If you are unable to complete an action that requires SMS, please try again — some messages are still being delivered successfully. We will provide updates as conditions change. We apologize for any inconvenience. September 9, 2026 11:11AM CDT Resolved - SMS delivery to AT&T customers appears to have been restored as of approximately 10:45 AM CDT on September 9, 2026. Beginning around 5:00 AM CDT, a subset of AT&T phone numbers were not receiving SMS messages. Delivery rates have since returned to normal. We were unable to determine a root cause, as this appeared to be a carrier-side issue outside of our platform. We apologize for the inconvenience.

1. 2026年8月20日 UTC 19:10resolved

   2026年8月17日 10:24AM CDT 被识别 - 用户无法加载透视/分析仪表板. 我们重复了这个问题,并正在努力解决问题。 2026年8月20日 2:10PM CDT 解析 - 我们发现了一个配置问题,导致一些仪表板和部件资源改变共享设置. 立即采取补救措施;计划为今后的释放采取长期措施.

自动翻译自官方事件更新。

1. 2026年8月9日 UTC 10:00resolved

   August 4, 2026 2:35PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates August 8, 2026 8:00PM CDT Active - Scheduled maintenance is starting. August 9, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.

1. 2026年7月26日 UTC 10:00resolved

   2026年7月21日 2:24PM CDT 预定时间 -- -- 美国集群的客户可能会在计划的停机时间活动期间出现断断续续的系统无法使用的情况。 变化包括: - 快速识别 Cloud月维护更新 - Cloud基础设施更新,包括安全补丁 - 2026年7月25日 8:00PM CDT Active - 计划维护开始. 2026年7月26日 5:00AM CDT完成 - 计划维护完成.

自动翻译自官方事件更新。

1. 2026年6月28日 UTC 10:00resolved

   June 23, 2026 2:15PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates June 27, 2026 8:00PM CDT Active - Scheduled maintenance is starting. June 28, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.

1. 2026年5月31日 UTC 10:00resolved

   May 27, 2026 2:00PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates May 30, 2026 8:00PM CDT Active - Scheduled maintenance is starting. May 31, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.

1. 2026年4月26日 UTC 10:00resolved

   April 21, 2026 2:32PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates April 25, 2026 8:00PM CDT Active - Scheduled maintenance is starting. April 26, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.

1. 2026年3月29日 UTC 10:00resolved

   March 24, 2026 3:39PM CDT Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates March 28, 2026 8:00PM CDT Active - Scheduled maintenance is starting. March 29, 2026 5:00AM CDT Completed - Scheduled maintenance is complete.

1. 2026年3月9日 UTC 13:34resolved

   March 6, 2026 8:24AM CST Investigating - Customers have reported that some Verizon users are having issues receiving SMS messages. At this time, other carriers are not affected. March 9, 2026 8:34AM CDT Resolved - Customers have reported that messages are being delivered. This issue was contained within the carrier's network--we have no additional information regarding root cause at this time.

1. 2026年3月1日 UTC 11:00resolved

   February 24, 2026 2:16PM CST Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates February 28, 2026 8:00PM CST Active - Scheduled maintenance is starting. March 1, 2026 5:00AM CST Completed - Scheduled maintenance is complete.

1. 2026年1月25日 UTC 11:00resolved

   January 20, 2026 2:13PM CST Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates January 24, 2026 8:00PM CST Active - Scheduled maintenance is starting. January 25, 2026 5:00AM CST Completed - Scheduled maintenance is complete.

1. 2026年1月8日 UTC 20:15resolved

   January 8, 2026 8:10AM CST Investigating - We have seen an increase in error rates when sending SMS messages and Emails. We are investigating and will update this incident as needed. January 8, 2026 9:10AM CST Investigating - We have escalated this issue up to our email provider and are awaiting their investigation results. January 8, 2026 9:30AM CST Investigating - Our email provider is continuing to investigate the issue January 8, 2026 9:58AM CST Investigating - Still investigating January 8, 2026 10:20AM CST Monitoring - The email provider has remediated the problem that was causing email to not send. We are monitoring the situation. January 8, 2026 2:15PM CST Resolved - The underlying issue has been resolved and the SMS / Email service is operational again.

1. 2025年12月21日 UTC 11:00resolved

   December 16, 2025 3:06PM CST Scheduled - Customers on the US clusters may experience intermittent system unavailability during a planned downtime event. Changes include: - RapidIdentity Cloud monthly maintenance updates - Cloud infrastructure updates, including security patches - Networking and reliability updates December 20, 2025 8:00PM CST Active - Scheduled maintenance is starting. December 21, 2025 5:00AM CST Completed - Scheduled maintenance is complete.