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51 Idme incidents · 2024年2月 — official updates, affected components, duration and resolution details.
第三方服务是核查服务的一个组成部分,目前正处于停用状态。 我们正在与第三方供应商合作解决问题。 我们将在下午3点30分提供最新情况.
我们正在继续与我们的第三方提供方就解决问题进行合作。 4: 30 AM ET的下一次更新.
自动翻译自官方事件更新。
Degradation in services for text messages, delayed messages for new user consent.
Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.
We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.
Investigation is still in-progress. Next update at 1200AM ET.
We are continuing to investigate the issue. Next update at 0100AM ET.
ID.me Mobile App Wallet service has recovered and we are continuing to monitor.
Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.
Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.
At 18:22 ET, IDme Sign-In and Verification Services recover. At 17:50 ET, ID.me applications are experiencing another platform-wide degradation. Service degradation is impacting Sign-ins and Verifications. Engineering Teams responding.
ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
IDme Sign-In and Verification Services recover after being degraded for 3 minutes (0910 - 0913 AM) due to a maintenance event and auto-recover.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.
ID.me applications are experiencing a platform-wide degradation related to the ongoing Cloudflare Global Network issues (https://www.cloudflarestatus.com/). We currently investigating this issue and will provide any further details and updates as soon as available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We detected an service outage across the ID.me platform that occurred between 7:34 PM - 7:37 PM EDT.
We are continuing to investigate this issue.
All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor
All services are working within operational parameters.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We detected an degradation with a service provider within the Identity Verification components that occurred between 6:00 AM - 6:50 AM EDT.