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    Impero 中断历史

    21 Impero incidents · 2019年5月 — official updates, affected components, duration and resolution details.

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    Latency and Timeouts - Upstream Network Issues

    开始时间 2023年1月25日 UTC 09:17 · 6h 3m

    Pending
    受影响的组件
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. 2023年1月25日 UTC 09:17identified

      The issue has been identified and a fix is being implemented.

    2. 2023年1月25日 UTC 09:32identified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. 2023年1月25日 UTC 14:00monitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. 2023年1月25日 UTC 15:20resolved

      This incident has been resolved.

    Intermittent issues with EdPro

    开始时间 2020年10月7日 UTC 18:15 · 3h 31m

    Pending
    受影响的组件
    us.edpro.cloud
    1. 2020年10月7日 UTC 20:31investigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. 2020年10月7日 UTC 20:43monitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. 2020年10月8日 UTC 05:40resolved

      This incident has been resolved.

    Increased SSO errors for UK

    开始时间 2020年9月25日 UTC 09:02 · 12m

    Issues轻微事件
    受影响的组件
    uk1.edpro.clouduk.edpro.cloud
    1. 2020年9月25日 UTC 09:02investigating

      We are currently investigating this issue.

    2. 2020年9月25日 UTC 09:10investigating

      We are continuing to investigate this issue.

    3. 2020年9月25日 UTC 09:11monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2020年9月25日 UTC 09:14resolved

      This incident has been resolved.

    Google Classroom Sync

    开始时间 2020年6月16日 UTC 09:55 · 57m

    Outage重大事件
    受影响的组件
    us.edpro.clouduk.edpro.cloud
    1. 2020年6月16日 UTC 09:55investigating

      We are currently investigating this issue.

    2. 2020年6月16日 UTC 10:08monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年6月16日 UTC 10:53resolved

      This incident has been resolved.

    Prod-US-Major Outage

    开始时间 2020年5月8日 UTC 10:07 · 1h 17m

    Outage严重事件
    受影响的组件
    us.edpro.cloud
    1. 2020年5月8日 UTC 10:07identified

      The issue has been identified and a fix is being implemented.

    2. 2020年5月8日 UTC 10:37monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年5月8日 UTC 11:24resolved

      This incident has been resolved.

    US Log-in Failure

    开始时间 2020年3月18日 UTC 16:03 · 4h 13m

    Outage严重事件
    受影响的组件
    us.edpro.cloud
    1. 2020年3月18日 UTC 16:03investigating

      We are currently investigating this issue.

    2. 2020年3月18日 UTC 16:07monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年3月18日 UTC 20:16resolved

      This incident has been resolved.

    EdTeach unavailable in US

    开始时间 2020年3月10日 UTC 18:57 · 1h 8m

    Outage重大事件
    受影响的组件
    us.edpro.cloud
    1. 2020年3月10日 UTC 18:57investigating

      We are currently investigating this issue.

    2. 2020年3月10日 UTC 19:05monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年3月10日 UTC 20:05resolved

      This incident has been resolved.

    US System outage

    开始时间 2020年1月30日 UTC 15:01 · 1h 15m

    Outage严重事件
    受影响的组件
    us.edpro.cloud
    1. 2020年1月30日 UTC 15:01investigating

      We are currently investigating this issue.

    2. 2020年1月30日 UTC 15:46monitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. 2020年1月30日 UTC 16:16resolved

      This incident has been resolved.

    US Thumbnails not loading

    开始时间 2020年1月27日 UTC 16:00 · 0m

    Outage重大事件
    1. 2020年1月28日 UTC 10:06resolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    开始时间 2019年12月16日 UTC 11:51 · 12h 34m

    Outage严重事件
    受影响的组件
    us.edpro.cloud
    1. 2019年12月16日 UTC 11:51identified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. 2019年12月16日 UTC 15:54monitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. 2019年12月17日 UTC 00:25resolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    开始时间 2019年11月3日 UTC 01:12 · 13h 3m

    Outage严重事件
    受影响的组件
    us.edpro.clouduk.edpro.cloud
    1. 2019年11月3日 UTC 10:49investigating

      We are currently investigating this issue.

    2. 2019年11月3日 UTC 10:50identified

      The issue has been identified and a fix is being implemented.

    3. 2019年11月3日 UTC 14:15resolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    开始时间 2019年10月3日 UTC 08:03 · 20m

    Outage严重事件
    受影响的组件
    uk.edpro.cloud
    1. 2019年10月3日 UTC 08:03investigating

      We are currently investigating this issue.

    2. 2019年10月3日 UTC 08:03investigating

      We are continuing to investigate this issue.

    3. 2019年10月3日 UTC 08:11monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2019年10月3日 UTC 08:22resolved

      This incident has been resolved.

    UK Connection Service Outage

    开始时间 2019年9月25日 UTC 09:30 · 55m

    Outage重大事件
    受影响的组件
    uk.edpro.cloud
    1. 2019年9月25日 UTC 09:30investigating

      We are currently investigating this issue.

    2. 2019年9月25日 UTC 09:36identified

      The issue has been identified and a fix is being implemented.

    3. 2019年9月25日 UTC 09:37monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2019年9月25日 UTC 10:25resolved

      This incident has been resolved.

    UK connection service outage

    开始时间 2019年9月10日 UTC 08:07 · 2h 23m

    Outage严重事件
    受影响的组件
    uk.edpro.cloud
    1. 2019年9月10日 UTC 08:07investigating

      We are currently investigating this issue.

    2. 2019年9月10日 UTC 08:09identified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. 2019年9月10日 UTC 08:17monitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. 2019年9月10日 UTC 10:30resolved

      This incident has been resolved.

    Minor outage on US Connection Service

    开始时间 2019年9月9日 UTC 18:39 · 0m

    Pending
    1. 2019年9月9日 UTC 18:51resolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    开始时间 2019年8月29日 UTC 12:31 · 3h 4m

    Outage重大事件
    受影响的组件
    us.edpro.clouduk.edpro.cloud
    1. 2019年8月29日 UTC 12:31identified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. 2019年8月29日 UTC 12:41monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2019年8月29日 UTC 15:35resolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    开始时间 2019年8月29日 UTC 07:24 · 1h 36m

    Outage重大事件
    受影响的组件
    uk.edpro.cloud
    1. 2019年8月29日 UTC 07:24identified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. 2019年8月29日 UTC 07:28identified

      We are continuing to work on a fix for this issue.

    3. 2019年8月29日 UTC 07:39monitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. 2019年8月29日 UTC 09:00resolved

      This incident has been resolved.

    US Connection Service Outage

    开始时间 2019年7月30日 UTC 23:00 · 0m

    Pending
    1. 2019年7月31日 UTC 19:30resolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    开始时间 2019年7月10日 UTC 20:15 · 0m

    Pending
    1. 2019年7月11日 UTC 09:08resolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    开始时间 2019年5月13日 UTC 09:30 · 1h 26m

    Issues轻微事件
    受影响的组件
    us.edpro.clouduk.edpro.cloud
    1. 2019年5月13日 UTC 09:30investigating

      We are currently investigating this issue.

    2. 2019年5月13日 UTC 09:52monitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. 2019年5月13日 UTC 10:56resolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.