57 Invoca incidents · 2024年5月 — official updates, affected components, duration and resolution details.
我们正在调查一个问题,它影响到预定的客户报告交付情况,影响到新的“洞察和分析”经验。 标准报告和人工数据出口没有受到影响.
这个问题已经确定,将在中午12时PT执行一个固定方案。 在本次更新中, Insights & Analytics 将会下降约5分钟.
一项措施已经执行,我们正在监测。 透视与分析访问恢复.
This incident has been resolved.
自动翻译自官方事件更新。
2026年7月 Invoca 可用量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量量值量量量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值量值值量值量值量值值量值量值量值值值量值值值量值值值值值量值值值值值值值值值值值值量值值值值值值值值量值值值值值值值值值值值值值值值值值值值值值值值克的百克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克克
自动翻译自官方事件更新。
We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.
This issue has been resolved. Smart Alerts emails are now sending as expected.
2026年6月 Invoca可用量表 呼叫路线:100% 网络/API:100%
自动翻译自官方事件更新。
我们正在调查一个影响数字互换的问题,并在整个Invoca平台上呼叫归属。 在此期间,客户可能遭遇缺失或延迟归属数据. 我们的工程队正在积极努力恢复服务.
我们的工程小组已经查明并解决了根本问题。 服务已重新启动,数字交换和呼叫归属正在恢复。 我们正在积极监测 以确认完全恢复
这一事件已经得到解决。 中断的原因是我们一个服务器的硬件故障,它暂时将我们的动态数字插入器(Dynamic Number Intelligence)调出,呼叫归属服务下线. 我们的工程组更换了受影响的硬件 恢复了服务 确认了完全恢复 撞击窗口:5:50AM - 6:37AM PDT
自动翻译自官方事件更新。
Invoca目前在信号文件处理(包括手动和自动文件导入)方面出现延迟,从2026年7月8日10:30起,AM PT,预计今天3:00-6:00PM PT恢复正常服务. 在此窗口中提交的所有文件都排入了队列, 并将自动处理, 不需要任何动作 。 所有其他信号相关服务均正常运行.
信号文件处理现已恢复,我们正在监测,以确保所有已排队的文件得到预期的处理.
我们正在继续监测任何其他问题.
信号上传处理成功.
自动翻译自官方事件更新。
We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
The incident has been resolved. Reports, dashboards and webhooks are firing as expected.
May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%
From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.
April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%
We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.
AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.
We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary
The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.
March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.
This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.
We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.
Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.
Platform latency issue has been resolved.
February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]
The Invoca Support Portal is now fully accessible.
We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.
We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly
Services continue operate as expected and our reporting backlog has cleared.
January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.
While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.
We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].
A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.
We are continuing to monitor for any further issues.
This incident has been resolved.
