57 Itslearning incidents · 2023年2月 — official updates, affected components, duration and resolution details.
我们知道,一些客户在收发微软收发邮件时可能遇到延误。 这是由于微软端的快递问题,具体来说是Exchange Online Protection节奏和服务器繁忙出错. 这不是我们平台上的问题。 除其他外,这个问题影响到认证代码的接收。 我们正在积极监测局势,并将在获得更多信息后提供最新情况.
我们正在继续监测这一问题,并将在微软提供更多信息后提供最新情况.
我们继续关注影响到一些客户的电子邮件发送延误.
这个问题似乎已经解决了,邮件排行正在减少。 我们将继续监测局势.
自动翻译自官方事件更新。
我们正在经历技术问题。 一些用户可能暂时无法学习。 我们正在调查这个问题,不久将解决这个问题。 如果你遇到问题 请稍后再试.
这一问题已经确定,一个解决办法正在实施之中.
这个问题现已解决,服务正常运行。 我们为这可能造成的不便表示诚挚的歉意,并感谢你的理解.
自动翻译自官方事件更新。
我们目前正在遇到一个影响德国客户学习背景处理的问题。 一些动作可能会被延迟,或者可能保持"处理"状态比正常时间长. 根据目前的处理速度,我们期望排队中的任务应在今天年底之前完成.
队列正在处理中 。 根据目前的处理速度,我们期望排队中的任务应在今天年底之前完成.
我们预计8月18日上午前排好队.
我们继续监测据报影响某些背景任务的拖延。 每年这个时候,处理时间已恢复到预期水平,大多数工作正常完成。 与其他工作类型相比,永久删除处理所需时间预计会更长.
自动翻译自官方事件更新。
On July 21 a bug was introduced that caused copying of tests to not work correctly. On July 30 a fix was released to resolve the issue. Any test copied between July 21 and July 30 may be affected by the bug. When opening a test that was copied in this period, the user may see an error.
我们目前正在经历有声音和录像的问题,我们正在研究这个问题.
我们已与第三方视频服务供应商联系,我们已确定这是问题的根源,正在等待他们的答复和调查。 我们对此可能造成的任何不便表示诚挚的歉意。 请放心,我们正将此作为一个优先事项,我们正在竭尽全力尽快恢复服务.
这一事件现已解决. 我们对在你努力恢复服务时造成的不便表示诚挚的歉意并赞赏你的耐心.
自动翻译自官方事件更新。
目前我们正面临一个即时通讯的问题,信息不能超过99个字符. 我们的小组正在积极调查这个问题并努力尽快解决这个问题.
我们正在继续努力解决这个问题。
我们目前正在试验解决这个问题的办法,并希望能尽快解决这个问题,对不方便感到遗憾.
现已实施一项固定措施。 请注意, 如果您以前经历过这个问题, 您可能需要刷新您的浏览器缓存, 以便更新生效 。 我们对在我们努力解决这一问题期间可能造成的任何不便表示诚挚的歉意并赞赏你的耐心.
这一事件已经得到解决.
自动翻译自官方事件更新。
We are aware of an issue that effects the course administration pages and course enrolment. When opening Admin > Courses and when enrolling into a course, the user may see an error. We are investigating the issue. We are running updates to minimize the issue while we work on a permanent fix.
We have identified the issue and are working on a fix.
The incident has been resolved.
Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning. This issue can be encountered when opening a PDF on a mobile device. It can also occur on PC and Mac. We are investigating the issue and working on a fix. As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning). For users that are experiencing the issue on a mobile device, a workaround may be to open the PDF on a PC or Mac.
We are continuing to investigate the issue.
We have identified the issue and are preparing a fix.
We are preparing a fix for the issue.
We are expecting a fix for the issue to be included in our weekly updates on June 3.
The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience.
The issue has been resolved.
We are aware that some users are not able to open assignments. We are investigating the issue.
We are continuing to investigate the issue.
The issue has been resolved.
Some users are experiencing slowness or not being able to enrol, when trying to enrol into a course from the list of available courses. We are investigating the issue.
We have identified the issue and are working on a fix.
The incident has been resolved. We apologize for any inconvenience.
Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.
We have identified the issue and are working on a fix.
A fix has been implemented.
The issue has been resolved.
Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.
We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9.
A fix has been released.
The issue has been resolved.
During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.
We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.
The issue has been identified and we are preparing a fix.
We are preparing a fix for the issue.
A fix was released and the issue has been resolved.
We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.
We are continuing to investigate the issue.
We have identified the issue and are working on a fix.
We have implemented a fix.
The issue has been resolved. We apologize for any inconvenience.
We are currently investigating an issue with links not beeing available.
We are continuing to investigate this issue.
The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today. We are sorry for the inconvenience this may cause.
A fix has been deployed and the issue has been resolved.
We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load or receive error messages in some areas of the application. Our engineers are investigating the problem and will resolve it soon.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.