Jamf 支持部分外出
Outage重大事件
受影响的组件
us-west-2: Jamf Pro - Premium
- identified
已经发现一个影响一些Jamf Pro客户的问题。 我们正在努力解决问题,并将在45分钟后提供下一次最新情况.
- monitoring
我们正在与上游服务提供者一道监测局势。 一旦供应商确认事件已经结案,我们将着手解决.
- resolved
这一事件已经得到解决.
自动翻译自官方事件更新。
54 Jamf incidents · 2025年2月 — official updates, affected components, duration and resolution details.
已经发现一个影响一些Jamf Pro客户的问题。 我们正在努力解决问题,并将在45分钟后提供下一次最新情况.
我们正在与上游服务提供者一道监测局势。 一旦供应商确认事件已经结案,我们将着手解决.
这一事件已经得到解决.
自动翻译自官方事件更新。
Jamf正在调查影响美国客户蓝图管理的问题。 一些客户此时可能无法管理"蓝图". 我们的工程组正在积极调查,并将在获得更多信息后提供最新情况。 症状:美国客户完全无法管理"蓝图". 客户影响 : 受影响服务:蓝图(蓝图管理系统) 受影响地区:美国
我们正在继续调查这一问题.
蓝图管理服务现已开始运作,但我们的工程组仍在监测。 在美国遇到管理蓝图问题的客户不应再看到任何影响。 我们为不便而道歉,并感谢你在我们解决这个问题期间的耐心.
这一事件已经得到解决。 为美国客户提供的蓝图管理服务已全面投入使用,预计不会产生进一步的影响。 我们对此可能造成的任何不便表示歉意并感谢你的耐心.
自动翻译自官方事件更新。
我们知道一个导致Jamf Trust应用程序在客户设备上被关闭的问题。 虽然该应用程序被关闭,但其保护——包括零信任网络访问(ZTNA)和内容过滤——并未被执行. 这影响了所有平台的设备:iOS,macOS,Android,和Windows. 我们的工程队已经查明了原因,正在部署进行修复。 一旦固定装置被激活,受影响的设备将需要重新激活,这可能需要最终用户或管理人采取行动。 一旦修好,我们会把更多细节贴在这里.
现在正在生产一个固定装置,并阻止了这个问题的蔓延,因此不会影响其他装置。 Jamf Trust app已经停用的设备可能不会自动解决——有些可能自行恢复,而另一些则需要额外的补救步骤. 我们正在汇编受影响客户的报告,并努力通过逐步指示直接联系受影响账户,以恢复其装置和恢复保护,包括零信任网络接入和内容过滤。 我们还将在这里公布这些指示,以便每个受影响者都能得到这些指示.
生产中的固定装置继续维持,没有其他装置受到影响。 我们仍在编制受影响客户名单,并为Jamf Trust应用程序被关闭的装置编写补救说明.
这个问题已经得到解决。 Jamf Trust app不再意外地在设备上被关闭. 剩余客户影响:对于Jamf Trust先前已关闭的应用程序,需要重新启动. 视部署配置而定,这可能是自动的,或需要人工恢复。 如需协助重启设备,请登录Jamf账户门户,并创建一张票(Contact Support),注明Jamf Trust App已停用。 虽然Jamf Trustapp已停用,但其保护——包括零信任网络访问(ZTNA)和内容过滤——并未被强制执行. 这影响了所有平台的设备:iOS,macOS,Android,和Windows. 我们为任何不便而道歉.
自动翻译自官方事件更新。
Incident Summary: Degraded Performance in Jamf Protect for macOS, Customer Impact: Client machines may experience delays with retrieving configurations, plan updates and checking-in to Jamf Protect backend. Status: The issue is under active investigation by our Engineering teams. We appreciate your patience and are committed to resolving this as swiftly as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results. Performance is expected to continually improve over the next several hours.
This incident has been resolved. In the process we've reverted from version 8.16.0 to 8.15.0. Please refer to the Jamf Protect macOS Security Portal Release Notes for future updates.
Incident Summary: Public API client management unavailable in Jamf Account integrations Customer Impact: Customers may be unable to create, edit, or delete the API clients used to connect Jamf Account to other tools via the Public APIs. Existing integrations continue to function normally. Status: Our team has identified the cause and has a fix prepared. It is being validated now. We will update this page as the fix is deployed and full functionality is restored. We appreciate your patience and are committed to resolving this as swiftly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Symptoms: Customers using the European cluster of Jamf Insights are experiencing a partial service degradation — device data is not updating and MDM commands are not functional. US region is unaffected. Customer Impact: Affected Services: Jamf Insights (EU cluster) — device data refresh, extension attribute visibility, MDM command delivery Affected Regions: European cluster only; US region verified healthy Business Impact: Service degradation — device management data is stale; MDM commands not executing through Insights Estimated Users Impacted: Up to ~5,500 EU tenants Workaround/Customer Actions: MSPs with direct Jamf Pro access can manage their customers via Jamf Pro until the fix is in place. All other customers — no additional action required at this time.
We are continuing to investigate this issue.
We have identified the issue and are currently verifying the fix. Once the fix is confirmed effective, the team will continue working to fully restore the service.
A fix has been applied and the service should now be restored. We are running verification and will continue to monitor the situation closely. We expect to know more within approximately one hour and will provide a further update then.
We are continuing to run validation to confirm the service has been fully restored for all customers. We will provide a further update once this is complete.
The service interruption with Jamf Insights (EU) has been restored. An issue with the credential rotation process prevented Jamf Insights from authenticating to customers' Jamf Pro instances. We apologize for any inconvenience. We will publish an analysis of this incident once we have completed our internal investigation. Customer Impact: Up to 900 EU tenants were affected. During the interruption, affected customers were unable to issue MDM commands or refresh device data (including extension attributes) through Jamf Insights.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This issue has been resolved.
We are currently investigating this issue.
The issue has been identified, we've started the process to resume normal operations. Users may continue to experience: - Application slowness and performance degradation for customers using the European cluster - Potential delays in request processing and page load times
The process to resume normal operations is still in progress. Users may continue to experience: - Application slowness and performance degradation for customers using the European cluster - Potential delays in request processing and page load times
Normal operations has resumed. Monitoring will continue.
The interruption with Jamf School has been resolved. This issue effected read speed with our database. We apologize for any inconvenience. Customer Impact: General slowness of Jamf School application in the European cluster.
Customers using Jamf Trust on macOS and iOS/iPadOS are experiencing connectivity failures. Devices are unable to establish a stable tunnel connection and are cycling between bypass mode and tunnel recovery. General internet access remains unaffected, but ZTNA and Private Access functionality is disrupted. Our engineering team is actively investigating the root cause. This is being treated as a critical incident and is our top priority. We appreciate your patience and are committed to resolving this as swiftly as possible.
We have identified that VPN load balancer infrastructure in the APAC region (apse2) experienced an unexpected restart due to resource constraints. Infrastructure has been scaled up and services are being restored. No action is required from customers at this stage, and we will update here once connectivity is restored.
Infrastructure has been successfully scaled up. Services are being monitored to confirm stability. No action is required from customers and Jamf Trust should reconnect automatically.
Full service has been restored, and we will conduct a post-incident review. We appreciate your patience and apologise for any disruption caused.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results. Jamf Protect Console performance is restored. Alerting and Insights may continue to see some delays as the backlog processes.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
Monitoring complete. No additional issues.
We are investigating an issue around Blueprints affecting customers running versions of Jamf Pro 11.24 and lower.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Jamf Pro integration with GCC High Device Compliance is currently not working. New integrations and new registrations are not possible and device compliance state is not sent. We have identified the cause and we are currently working towards a resolution.
The issue has been identified and a fix is being implemented.
The GCC High Device Compliance for Jamf Pro - Standard and Premium is restored, we are continuing to work towards restoring service for Jamf Pro - Premium Cloud Plus.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being pursued.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing performance issues within the US West 2 Region. We are actively investigating this issue.
The issue has been identified and we are working on resolution.
We continue to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An issue has been identified that is happening with Jamf Pro 11.25 where Smart Groups causes an invalid membership list when using criteria around Device Ownership Type and Personal Device Profiles. We are continuing to investigate at this time.
The issue has been identified and a fix is being investigated. In the interim, identification and workaround instructions are detailed below. Identification and Workaround: To identify which Mobile Device Smart Group may be affected, create a Jamf Pro summary (Settings > Jamf Pro summary) with the checkbox selected for Mobile Devices > Smart Mobile Device Groups. The resulting summary file can be searched for Device Ownership Type to find related smart groups. Review the smart group configurations and ensure that any configurations relating to Device Ownership Type have a valid value. These valid values can be found in edit mode and clicking into the ellipsis ... and are also listed here: Personal (Account-Driven User Enrollment) Personal (User Enrollment) Institutional Institutional (Account-Driven Device Enrollment) If any other value not listed is inputted, the smart group calculation will include Institutional Device Ownership Type devices in the group membership. Contact Jamf Support for questions or assistance.
A fix is being deployed via Jamf Pro 11.25.2; see the following post for more information: https://community.jamf.com/release-announcements-177/jamf-pro-11-25-2-standard-hosted-upgrades-57838
Jamf Pro 11.25.2 deployment to all standard Pro instances is complete.
We are currently experiencing an issue with our emailing service that is preventing outbound emails from being delivered. Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for any inconvenience this may cause and will provide an update once the issue is resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Actions: A fix has been applied for notifications of App Store app flagging as sideloaded. Customer Action Required: UEM Synchronization To remediate the side-loaded app events identified during this incident, please perform a UEM sync between Jamf Security Cloud and your MDM solution. This sync will also update device risk state used by Access policies. To synchronize: Navigate to Jamf Security Cloud > Integrations > UEM Connection > Settings > Actions > Synchronize If you have questions or need assistance, please contact Jamf Support. We apologize for any inconvenience.
This incident has been resolved. Actions: A fix has been applied for notifications of App Store app flagging as sideloaded. Customer Action Required: UEM Synchronization To remediate the side-loaded app events identified during this incident, please perform a UEM sync between Jamf Security Cloud and your MDM solution. This sync will also update device risk state used by Access policies. To synchronize: Navigate to Jamf Security Cloud > Integrations > UEM Connection > Settings > Actions > Synchronize If a UEM sync was previously performed and alerts still persist, please perform a full sync again. The issue has now been fully resolved and syncing will remediate the false positive events. Alternatively, you can manually archive the specific threat in Radar > Threats view. To synchronize: Navigate to Jamf Security Cloud > Integrations > UEM Connection > Settings > Actions > Synchronize If you have questions or need assistance, please contact Jamf Support.
Devices running iOS/iPadOS 26.1 with On-Device Content Filtering enabled may experience loss of network connectivity if Jamf Trust is updated to version 11.47.0 or later while on an unstable network. In some cases, the update may hang and require a factory reset to recover. This issue affects any app implementing the On-Device Content Filtering extension on iOS and is not specific to Jamf Trust. Recommended action: Update devices to iOS/iPadOS 26.2 before updating Jamf Trust. Apple resolved the underlying issue in 26.2. If this is not yet possible, ensure devices are on a stable network during updates. No service disruption is currently ongoing. Jamf Nation Post: https://community.jamf.com/general-discussions-2/jamf-trust-app-updates-on-ios-ipados-26-1-connectivity-issue-57586
Apple resolved the underlying issue in 26.2. Customers are advised to update devices to iOS/iPadOS 26.2 before updating Jamf Trust. If this is not yet possible, ensure devices are on a stable network during updates.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing degraded data loading in Jamf Security Cloud Console. Some pages and widgets may not load properly. As a temporary workaround, refreshing the page may resolve loading issues in some cases. Our team is actively investigating the root cause and will provide updates as more information becomes available.
The engineering team has investigated the issue, identified the root cause, and implemented a fix. The degradation should now be resolved and all systems should be fully operational.