Kandji 中断历史

1. 2026年9月4日 UTC 14:41investigating

   我们正在调查一个报道的问题 断断续续地接触美国和欧盟租户。 这可能导致一些客户无法登录到Iru Web App. 一旦获得更多信息,我们将公布最新情况.

2. 2026年9月4日 UTC 15:25investigating

   我们正在继续调查一个影响间歇接触美国和欧盟租户的问题。 一些客户可能无法登录到"Iru Web App",入学活动和API的呼叫也可能受到影响. 一旦获得更多信息,我们将提供另一个最新情况.

3. 2026年9月4日 UTC 16:03identified

   我们已查明影响间歇接触美国和欧盟租户的问题,并正在努力恢复受影响的服务。 有些顾客可能会继续遇到在Iru Web App上登录、注册设备、或在恢复工作进行期间打API电话的问题。 一旦获得更多信息,我们将提供另一个最新情况.

4. 2026年9月4日 UTC 17:14monitoring

   已经实施了一项固定措施,我们正在监测影响间歇接触美国和欧盟租户的服务恢复情况。 客户现在应该能够登录到Iru Web App,注册设备,并按预期发出API电话. 我们将继续监测执行情况,并在问题得到全面解决后提供最新情况.

5. 2026年9月4日 UTC 19:19resolved

   这个问题已经得到解决。 用户应该能够登录Iru Web App, 注册设备, 如果您还继续遇到问题, 请联系@iru.com

自动翻译自官方事件更新。

1. 2026年4月30日 UTC 16:02investigating

   We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email ([email protected]) and the Support Customer Portal remain available for contacting Support.

2. 2026年4月30日 UTC 17:16identified

   We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.

3. 2026年4月30日 UTC 18:20monitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2026年4月30日 UTC 20:28resolved

   The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

1. 2026年4月23日 UTC 10:01investigating

   We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

2. 2026年4月23日 UTC 13:01identified

   We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

3. 2026年4月23日 UTC 17:06monitoring

   We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

4. 2026年4月23日 UTC 19:58resolved

   This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

1. 2025年12月22日 UTC 18:01investigating

   We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

2. 2025年12月22日 UTC 18:42identified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 2025年12月22日 UTC 19:03monitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年12月22日 UTC 19:51resolved

   This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

1. 2025年10月15日 UTC 16:32investigating

   We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

2. 2025年10月15日 UTC 17:19identified

   The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

3. 2025年10月15日 UTC 17:50monitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年10月15日 UTC 21:02resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025年7月23日 UTC 09:52investigating

   We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.

2. 2025年7月23日 UTC 10:39identified

   We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.

3. 2025年7月23日 UTC 12:35monitoring

   A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.

4. 2025年7月24日 UTC 13:07resolved

   The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.

1. 2025年5月27日 UTC 13:51investigating

   We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

2. 2025年5月27日 UTC 15:11identified

   The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

3. 2025年5月27日 UTC 16:56monitoring

   Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年5月27日 UTC 19:43resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025年4月14日 UTC 14:36investigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 2025年4月14日 UTC 16:32investigating

   We are continuing to investigate this issue.

3. 2025年4月14日 UTC 18:24monitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年4月14日 UTC 20:08resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025年3月10日 UTC 10:19investigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 2025年3月10日 UTC 11:38monitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2025年3月10日 UTC 17:25resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025年2月11日 UTC 10:09investigating

   We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

2. 2025年2月11日 UTC 12:52identified

   The issue has been identified, and a fix is being implemented. Customers may continue to experience intermittent latency when accessing the Kandji Web App on EU tenants. We will post an update as soon as additional information is available.

3. 2025年2月11日 UTC 14:33monitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年2月11日 UTC 18:09resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2025年1月29日 UTC 23:57investigating

   We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.

2. 2025年1月30日 UTC 01:14identified

   The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.

3. 2025年1月30日 UTC 04:17monitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

4. 2025年1月30日 UTC 16:07resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024年11月14日 UTC 17:23investigating

   We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.

2. 2024年11月14日 UTC 19:13monitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2024年11月14日 UTC 21:21resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024年11月4日 UTC 10:23investigating

   We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

2. 2024年11月4日 UTC 14:28monitoring

   A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

3. 2024年11月4日 UTC 17:45resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024年10月23日 UTC 21:23investigating

   We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.

2. 2024年10月24日 UTC 00:30monitoring

   We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.

3. 2024年10月24日 UTC 17:12resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024年9月30日 UTC 19:07investigating

   We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.

2. 2024年9月30日 UTC 20:36identified

   The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.

3. 2024年10月1日 UTC 02:46monitoring

   A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.

4. 2024年10月1日 UTC 16:03monitoring

   We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.

5. 2024年10月2日 UTC 01:19monitoring

   Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.

6. 2024年10月2日 UTC 21:42resolved

   The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

1. 2024年4月17日 UTC 15:48monitoring

   An issue was reported with third-party user authentication services, but they are now operational, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

2. 2024年4月17日 UTC 16:50resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2024年4月16日 UTC 14:33investigating

   We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email [email protected] for support if you are experiencing issues with chat.

2. 2024年4月16日 UTC 15:59monitoring

   We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2024年4月16日 UTC 17:44resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2023年11月9日 UTC 01:59investigating

   We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.

2. 2023年11月9日 UTC 02:13identified

   Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.

3. 2023年11月9日 UTC 02:36monitoring

   The third-party maintenance window is now complete, and chat support is operational.

4. 2023年11月9日 UTC 03:38resolved

   Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.

1. 2023年11月7日 UTC 22:54investigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 2023年11月7日 UTC 23:45monitoring

   Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2023年11月8日 UTC 00:20resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

1. 2023年11月7日 UTC 14:29investigating

   We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

2. 2023年11月7日 UTC 15:03monitoring

   Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

3. 2023年11月7日 UTC 15:42resolved

   This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.