Kayako 中断历史

1. 2026年10月27日 UTC 21:47investigating

   目前,我们正面临影响Kayako服务的一个全平台问题,导致API请求失败,多个品牌的功能中断;我们团队正在积极调查根源.

2. 2026年10月27日 UTC 22:45monitoring

   一项措施已经执行,我们正在监测结果.

自动翻译自官方事件更新。

1. 2026年10月14日 UTC 02:30identified

   提供回复、更新对话、提交帮助中心请求, 以及延迟电子邮件和其他通知。 我们的基础设施小组已缓解了根本问题,并正在寻求永久解决。 在此期间保存的少量答复可能没有通过电子邮件发送. 请检查date=中的日期值 (帮助) 事件期间发送的回复,并重新发送您的客户没有收到的任何回复.

2. 2026年10月14日 UTC 02:41monitoring

   我们的基础设施团队已经解决了这个问题, 我们正密切监测情况。 如果您继续遇到问题, 请通过通常的渠道联系支援 .

3. 2026年10月14日 UTC 15:11monitoring

   关于美国事件的答复自协调世界时10月14日02:43开始正常工作,我们继续监测。 事件期间未能发送的回复不会自动重审;请重新发送标记为失败的回复. 如果您仍然看到发送失败, 请通过通常的频道联系支持 .

4. 2026年10月15日 UTC 02:02resolved

   自24多小时前实施该措施以来,没有观察到进一步出现这一问题。 这个问题被认为已经解决,我们正在结束这一事件。 若遇到其他问题,请通过通常的渠道与支援联系.

自动翻译自官方事件更新。

1. 2026年6月2日 UTC 15:41investigating

   We are currently investigating reported slowness when creating or replying to tickets.

2. 2026年6月2日 UTC 15:43investigating

   We are continuing to investigate this issue.

3. 2026年6月2日 UTC 20:56monitoring

   The incident has been resolved, and we are monitoring the situation

4. 2026年6月2日 UTC 23:28resolved

   The issue causing elevated response times for ticket creation and reply actions has been resolved. Our Infrastructure team has completed the necessary mitigation steps, and we are seeing response times return to expected levels. We will continue to monitor the platform to ensure stability. Thank you for your patience while we worked through this issue.

1. 2025年10月20日 UTC 08:08identified

   AWS has confirmed “increased error rates and latencies for multiple AWS Services in the US-EAST-1 Region” with a severity labelled “Degraded”. This affects Kayako instances and you may experience issues loading your Help Centers or interacting with the Help Center.

2. 2025年10月20日 UTC 23:16resolved

   AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.

1. 2025年1月22日 UTC 19:05investigating

   We have been made aware of an issue related to Slow performance on some specific Kayako Instances. We are currently investigating this and will get back to you as soon as we have more information to share.

2. 2025年1月22日 UTC 19:05investigating

   We are continuing to investigate this issue.

3. 2025年1月22日 UTC 19:50identified

   We have identified a probable root cause of the issue affecting the performance on some specific Kayako instances. Our team is actively working on resolving it to restore optimal functionality as quickly as possible. Thank you for your patience and understanding. We will provide further updates as soon as more information becomes available.

4. 2025年1月22日 UTC 21:20monitoring

   We believe the issue is currently resolved, but we are still actively monitoring the servers. The customers are advised to check their instances and confirm that they are fully operational.

5. 2025年1月23日 UTC 01:17resolved

   The issue has been resolved.

1. 2024年11月15日 UTC 10:36investigating

   We have been made aware of an issue where the Triggers page is not loading as expected. We are presently investigating this and will get back to you as soon as we have more information to share.

2. 2024年11月15日 UTC 10:38investigating

   We are continuing to investigate this issue.

3. 2024年11月15日 UTC 11:10identified

   We have identified the root cause of this issue and are currently rolling a fix to all affected customers.

4. 2024年11月15日 UTC 11:27resolved

   A fix has been rolled out to all customers and the issue should no longer persist. If you still face any problems, please let us know so that we may assist you further.