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    Kenna Security 中断历史

    53 Kenna Security incidents · 2023年2月 — official updates, affected components, duration and resolution details.

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    Kenna-US 平台性能降低

    开始时间 2026年10月19日 UTC 15:54 · 进行中

    Outage重大事件
    受影响的组件
    Kenna APIKenna UIData ExportsData UpdatesConnector Runs
    1. 2026年10月19日 UTC 15:54investigating

      我们目前正在调查这一问题.

    2. 2026年10月19日 UTC 16:18investigating

      我们正在继续调查这一问题.

    3. 2026年10月20日 UTC 17:43identified

      这一问题已经确定,一个解决办法正在实施之中.

    4. 2026年10月21日 UTC 15:44identified

      我们正在继续努力解决这个问题。

    5. 2026年10月23日 UTC 09:43monitoring

      一项措施已经执行,我们正在监测结果.

    6. 2026年10月27日 UTC 10:15monitoring

      我们正在继续监测任何其他问题.

    自动翻译自官方事件更新。

    Kenna 欧盟平台退化服务:[连接器;数据输出]

    开始时间 2026年9月28日 UTC 12:26 · 1d 19h

    Issues轻微事件
    受影响的组件
    Connector RunsData Exports
    1. 2026年9月28日 UTC 12:26investigating

      我们目前正在调查这一问题.

    2. 2026年9月28日 UTC 19:40identified

      这一问题已经确定,一个解决办法正在实施之中.

    3. 2026年9月30日 UTC 08:21resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    Kenna US Prod2 服务外出: 导出运行

    开始时间 2026年7月28日 UTC 11:59 · 3d 0h

    Outage严重事件
    受影响的组件
    Data Exports
    1. 2026年7月28日 UTC 11:59identified

      这一问题已经确定,一个解决办法正在实施之中.

    2. 2026年7月28日 UTC 15:25monitoring

      一项措施已经执行,我们正在监测结果.

    3. 2026年7月31日 UTC 12:27resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    Kenna平台退化服务:欧盟连接者

    开始时间 2026年7月8日 UTC 16:39 · 19d 17h

    Issues轻微事件
    受影响的组件
    Connector Runs
    1. 2026年7月8日 UTC 16:39investigating

      我们目前正在调查这一问题.

    2. 2026年7月28日 UTC 10:31resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    Kenna EU Platform Degraded Service: [Connectors]

    开始时间 2026年6月30日 UTC 12:11 · 6d 19h

    Outage重大事件
    受影响的组件
    Connector RunsData Updates
    1. 2026年6月30日 UTC 12:11investigating

      We are currently investigating this issue.

    2. 2026年7月1日 UTC 14:16identified

      The issue has been identified and a fix is being implemented.

    3. 2026年7月6日 UTC 13:36monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年7月7日 UTC 07:52resolved

      This incident has been resolved.

    Performance Issues in US Prod

    开始时间 2026年6月30日 UTC 11:00 · 1d 4h

    Issues轻微事件
    受影响的组件
    Kenna APIKenna APIKenna UIKenna APIKenna UIData ExportsKenna UIData ExportsData Exports
    1. 2026年6月30日 UTC 11:00investigating

      We are currently investigating this issue.

    2. 2026年7月1日 UTC 15:35resolved

      This incident has been resolved.

    Virtual Tunnel Connector Failures

    开始时间 2026年1月8日 UTC 18:41 · 22h 43m

    Outage重大事件
    受影响的组件
    Connector Runs
    1. 2026年1月8日 UTC 18:41investigating

      Virtual Tunnel clients are unable to establish connection. Connector runs using Virtual Tunnel are returning failures. We are currently investigating this issue.

    2. 2026年1月8日 UTC 20:24identified

      The issue has been identified and a fix is being implemented.

    3. 2026年1月8日 UTC 21:27monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年1月9日 UTC 17:24resolved

      This incident has been resolved.

    Degraded performance

    开始时间 2025年10月6日 UTC 18:26 · 3d 22h

    Issues轻微事件
    受影响的组件
    Kenna APIKenna UIData ExportsData UpdatesConnector Runs
    1. 2025年10月6日 UTC 18:26investigating

      Users might be experiencing delays and timeouts when navigating the CVM dashboard and performing data updates. We are currently investigating this issue.

    2. 2025年10月6日 UTC 21:14identified

      The issue has been identified and fix is being implemented.

    3. 2025年10月7日 UTC 19:37identified

      We are continuing to work on a fix for this issue.

    4. 2025年10月8日 UTC 14:33monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025年10月10日 UTC 16:36resolved

      This incident has been resolved.

    CVM Platform Degradation Due to GCP Outage

    开始时间 2025年6月12日 UTC 19:33 · 5h 57m

    Issues轻微事件
    受影响的组件
    Kenna APIConnector RunsData ExportsKenna APIKenna APIData UpdatesData UpdatesData ExportsConnector RunsKenna APIKenna UIConnector RunsKenna UIConnector RunsData ExportsConnector RunsKenna UIData UpdatesKenna UIData UpdatesData ExportsKenna APIData ExportsData ExportsConnector RunsKenna APIConnector RunsKenna UIData UpdatesKenna APIData UpdatesConnector RunsData UpdatesKenna APIData ExportsConnector RunsKenna APIConnector RunsKenna UIData ExportsKenna UIData UpdatesKenna UIData UpdatesKenna APIKenna UIData ExportsKenna UIKenna UIData ExportsData UpdatesKenna UIData UpdatesData ExportsKenna APIData UpdatesKenna APIConnector RunsData ExportsConnector Runs
    1. 2025年6月12日 UTC 19:33identified

      Multiple GCP services are currently experiencing partial outages or degraded performance. This is impacting key components of the CVM platform across several environments.

    2. 2025年6月12日 UTC 22:04identified

      Google Cloud Platform has started mitigating the issue. CVM services are becoming more stable, but we’re still monitoring closely as GCP continues to stabilize.

    3. 2025年6月12日 UTC 22:12monitoring

      CVM services have stabilized across all environments, and we're monitoring closely to ensure continued performance.

    4. 2025年6月13日 UTC 01:30resolved

      This incident has been resolved.

    Partial Drop in MS Defender TVM Synced Assets – March 26

    开始时间 2025年3月28日 UTC 16:11 · 3h 49m

    Outage重大事件
    受影响的组件
    Connector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
    1. 2025年3月28日 UTC 16:11investigating

      We are currently investigating this issue.

    2. 2025年3月28日 UTC 16:12investigating

      We are continuing to investigate this issue.

    3. 2025年3月28日 UTC 16:17identified

      The issue has been identified and a fix is being implemented., The MS Defender TVM connector is importing fewer assets than usual.

    4. 2025年3月28日 UTC 17:07monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2025年3月28日 UTC 17:27monitoring

      The root cause has been identified and platform improvements have already been implemented. The Engineering team is currently monitoring the system, and connector runs have stabilized across the affected environments

    6. 2025年3月28日 UTC 20:00resolved

      This incident has been resolved.

    intermittent performance issues on the EU platform

    开始时间 2025年3月6日 UTC 13:03 · 4d 7h

    Outage重大事件
    受影响的组件
    Kenna APIKenna UIKenna UI
    1. 2025年3月6日 UTC 13:03investigating

      We are currently investigating the issue

    2. 2025年3月6日 UTC 13:40monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年3月7日 UTC 19:51monitoring

      We have released a potential fix for the outage you may have experienced and will continue to monitor the situation.

    4. 2025年3月10日 UTC 20:14resolved

      This incident has been resolved.

    Stalled connector runs

    开始时间 2025年2月11日 UTC 17:07 · 1d 3h

    Outage严重事件
    受影响的组件
    Connector Runs
    1. 2025年2月11日 UTC 17:07investigating

      Connector runs might be stalled. We are currently investigating this issue.

    2. 2025年2月11日 UTC 19:54monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年2月11日 UTC 21:56monitoring

      We are continuing to monitor for any further issues.

    4. 2025年2月12日 UTC 20:34resolved

      This incident has been resolved.

    Sandbox-EU and Labs-US Outage Due to NACL Configuration Change

    开始时间 2025年1月16日 UTC 20:16 · 3m

    Outage严重事件
    受影响的组件
    Connector RunsKenna APIConnector RunsData UpdatesKenna APIKenna UIData ExportsKenna UIData UpdatesData Exports
    1. 2025年1月16日 UTC 20:16identified

      We are rolling back the recent NACL-related change to restore affected services

    2. 2025年1月16日 UTC 20:19resolved

      This incident has been resolved.

    Qualys connector runs are failing

    开始时间 2025年1月8日 UTC 15:42 · 23h 32m

    Outage重大事件
    受影响的组件
    Connector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
    1. 2025年1月8日 UTC 15:42investigating

      Qualys connector runs might fail with the error: "There was an issue parsing Qualys' response, which appears to be malformed XML. Please re-run your connector, and contact support if this issue persists." An internal error is returned by Qualys when retrieving the host list. We are currently investigating this issue.

    2. 2025年1月8日 UTC 21:00monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年1月9日 UTC 15:14resolved

      This incident has been resolved.

    3rd Party Degraded Service: [Connector - MS Defender TVM]

    开始时间 2024年10月30日 UTC 14:48 · 7d 0h

    Issues轻微事件
    受影响的组件
    Connector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsData ExportsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector RunsConnector Runs
    1. 2024年10月30日 UTC 14:48investigating

      We are currently investigating an issue with a 3rd party for failed responses [MS Defender TVM.] This issue is isolated to the single 3rd party. We are currently unable to extract data from their endpoint.

    2. 2024年10月31日 UTC 12:15identified

      The MS Defender TVM Connector issue has been identified as isolated to a 3rd party service degradation. This is currently affecting our ability to retrieve vulnerability data, resulting in failed responses from the MS Defender TVM endpoint, we are actively weighing possible workarounds to mitigate the impact while awaiting further updates from Microsoft.

    3. 2024年11月1日 UTC 17:35monitoring

      The CVM engineering team has identified an issue with the Microsoft Defender for Endpoint APIs. Currently, attempting to export files from the following endpoint: https://api.securitycenter.microsoft.com/api/machines/SoftwareVulnerabilitiesExport results in a 404 error indicating that the specified blob does not exist. As a temporary workaround, we have moved the vulnerability extracts to the SoftwareVulnerabilitiesByMachine endpoint. Please note this endpoint operates significantly slower than the file export previously used, therefore, we expect connector runs to take longer than usual while the workaround is in place. The engineering team will continue collaborating with Microsoft to revert to the original file export API once the issue is resolved.

    4. 2024年11月6日 UTC 15:15resolved

      This incident has been resolved.

    Vulnerability Details page is impacted.

    开始时间 2024年10月1日 UTC 17:08 · 3h 26m

    Issues轻微事件
    受影响的组件
    Kenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UIKenna UI
    1. 2024年10月1日 UTC 17:08identified

      The issues is identified and we are currently deploying a fix.

    2. 2024年10月1日 UTC 17:48identified

      We are continuing to work on a fix for this issue.

    3. 2024年10月1日 UTC 17:57monitoring

      All impacted environments have the fix and we are monitoring.

    4. 2024年10月1日 UTC 20:35resolved

      Systems have been functioning as normal for the last 3+ hours, moving this incident to resolved.

    Slow response and 504 errors in UI

    开始时间 2024年8月21日 UTC 15:39 · 1d 23h

    Issues轻微事件
    受影响的组件
    Kenna UIData ExportsConnector Runs
    1. 2024年8月21日 UTC 15:39investigating

      US Prod 1 is experiencing a backlog, customers may experience slow response times and 504 errors. We are currently investigating this issue.

    2. 2024年8月21日 UTC 16:16investigating

      We are continuing to investigate this issue.

    3. 2024年8月21日 UTC 19:21investigating

      Metrics in homepage and dashboard risk meter page have been temporarily disabled to alleviate the observed performance issues. We are continuing to investigate this issue.

    4. 2024年8月21日 UTC 20:32identified

      The issue has been identified and a fix is being implemented.

    5. 2024年8月22日 UTC 15:25monitoring

      A fix has been implemented and we are monitoring the results.

    6. 2024年8月22日 UTC 15:43monitoring

      We are continuing to monitor for any further issues.

    7. 2024年8月23日 UTC 14:50resolved

      This incident has been resolved.

    Stalled connector runs

    开始时间 2024年8月13日 UTC 14:11 · 1d 1h

    Outage重大事件
    受影响的组件
    Data UpdatesConnector Runs
    1. 2024年8月13日 UTC 14:11investigating

      Connector runs for multiple connectors are not able to complete. We are currently investigating this issue.

    2. 2024年8月13日 UTC 15:16monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年8月14日 UTC 16:07resolved

      This incident has been resolved.

    NVD Data Not Flowing Through Refdata

    开始时间 2024年7月18日 UTC 21:27 · 19h 0m

    Issues轻微事件
    受影响的组件
    Data UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData UpdatesData Updates
    1. 2024年7月18日 UTC 21:27investigating

      We are currently experiencing an issue with NVD data integration

    2. 2024年7月19日 UTC 00:19monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年7月19日 UTC 16:27resolved

      This incident has been resolved.

    Internal Server Error 500 is returned upon login

    开始时间 2024年7月18日 UTC 13:09 · 6h 49m

    Outage重大事件
    受影响的组件
    Kenna APIKenna APIConnector RunsConnector RunsData UpdatesData ExportsKenna UIData ExportsKenna UIData Updates
    1. 2024年7月18日 UTC 13:09investigating

      We are currently investigating this issue.

    2. 2024年7月18日 UTC 17:18investigating

      We are continuing to investigate this issue.

    3. 2024年7月18日 UTC 17:18monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年7月18日 UTC 19:58resolved

      This incident has been resolved.