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    Lifesize Cloud 中断历史

    53 Lifesize Cloud incidents · 2020年4月 — official updates, affected components, duration and resolution details.

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    呼叫管理服务 — 欧盟区域用户无法加入lifesize多党呼叫和Connect+GW呼叫

    开始时间 2026年10月7日 UTC 07:47 · 3h 7m

    Outage重大事件
    受影响的组件
    Call Management ServiceMultiway Call Service
    1. 2026年10月7日 UTC 07:47investigating

      呼叫管理服务 – 欧盟地区用户无法加入lifesize多党呼叫和Connect+GW呼叫. 点到点的电话是正常的.

    2. 2026年10月7日 UTC 09:27monitoring

      一项措施已经执行,我们正在监测结果.

    3. 2026年10月7日 UTC 10:55resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    呼叫管理服务 — 美国区域用户无法加入lifesize多党派呼叫

    开始时间 2026年9月4日 UTC 13:25 · 5h 12m

    Issues轻微事件
    受影响的组件
    Call Management ServiceMultiway Call Service
    1. 2026年9月4日 UTC 13:25identified

      呼叫管理服务 – 美洲地区用户无法加入lifesize Multipartical Calls,指向点的呼叫效果很好.

    2. 2026年9月4日 UTC 14:52monitoring

      一项措施已经执行,我们正在监测结果.

    3. 2026年9月4日 UTC 18:37resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    呼叫管理服务 — 美国区域用户无法加入多方呼叫

    开始时间 2026年9月4日 UTC 13:18 · 0m

    Issues轻微事件
    1. 2026年9月4日 UTC 13:20resolved

      Call Management Service – 美国地区用户无法加入lifesize Multiparty Calls, 点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点点.

    自动翻译自官方事件更新。

    Call Management Service Issue – Users in the EU region are unable to join Teams, Zoom, or Google meetings using Icon devices.

    开始时间 2026年3月25日 UTC 14:15 · 2h 18m

    Issues轻微事件
    受影响的组件
    Call Management ServiceLifesize Icon
    1. 2026年3月25日 UTC 14:15investigating

      We are currently investigating this issue.

    2. 2026年3月25日 UTC 15:05monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年3月25日 UTC 16:32resolved

      This incident has been resolved.

    Call management service users from US unable to connect to meetings

    开始时间 2026年3月17日 UTC 13:52 · 3h 44m

    Issues轻微事件
    受影响的组件
    Call Management ServiceMultiway Call Service
    1. 2026年3月17日 UTC 13:52investigating

      We are currently investigating this issue.

    2. 2026年3月17日 UTC 13:52investigating

      We are continuing to investigate this issue.

    3. 2026年3月17日 UTC 14:23identified

      The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

    4. 2026年3月17日 UTC 14:47monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2026年3月17日 UTC 17:36resolved

      This incident has been resolved.

    Call management service users from US unable to connect to meetings

    开始时间 2026年1月21日 UTC 13:52 · 3h 29m

    Issues轻微事件
    受影响的组件
    Call Management Service
    1. 2026年1月21日 UTC 13:52investigating

      Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

    2. 2026年1月21日 UTC 13:56identified

      We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

    3. 2026年1月21日 UTC 15:33monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年1月21日 UTC 17:21resolved

      This incident has been resolved.

    Lifesize cloud Platform – Service Interruption

    开始时间 2025年10月20日 UTC 12:36 · 12h 3m

    Outage重大事件
    受影响的组件
    Call Management ServiceAudio Call ServiceMultiway Call ServiceRecording Service
    1. 2025年10月20日 UTC 12:36monitoring

      We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

    2. 2025年10月20日 UTC 12:36monitoring

      We are continuing to monitor for any further issues.

    3. 2025年10月20日 UTC 14:20identified

      We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

    4. 2025年10月20日 UTC 20:59monitoring

      We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

    5. 2025年10月21日 UTC 00:39resolved

      This incident has been resolved.

    Call Management Issue

    开始时间 2025年3月12日 UTC 00:56 · 29m

    Outage重大事件
    受影响的组件
    Call Management Service
    1. 2025年3月12日 UTC 00:56identified

      Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

    2. 2025年3月12日 UTC 01:07monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年3月12日 UTC 01:25resolved

      This incident has been resolved.

    Call management service users from EMEA unable to connect to meetings

    开始时间 2024年12月5日 UTC 09:36 · 3d 20h

    Issues轻微事件
    受影响的组件
    Call Management ServiceMultiway Call Service
    1. 2024年12月5日 UTC 09:36investigating

      Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

    2. 2024年12月5日 UTC 09:36investigating

      We are continuing to investigate this issue.

    3. 2024年12月5日 UTC 10:48monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年12月9日 UTC 06:13resolved

      Over the weekend, a fix was implemented to prevent the issue from occurring again.

    Call management service users from EMEA unable to connect to meetings

    开始时间 2024年11月25日 UTC 09:51 · 21h 18m

    Outage重大事件
    受影响的组件
    Call Management Service
    1. 2024年11月25日 UTC 09:51investigating

      Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

    2. 2024年11月25日 UTC 09:51investigating

      We are continuing to investigate this issue.

    3. 2024年11月25日 UTC 11:08monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年11月26日 UTC 07:09resolved

      This incident has been resolved.

    Microsoft 365 Calendar Service for Icon is impacted

    开始时间 2024年10月1日 UTC 15:50 · 2d 0h

    Outage重大事件
    受影响的组件
    Lifesize Icon
    1. 2024年10月1日 UTC 15:50identified

      Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

    2. 2024年10月3日 UTC 02:51monitoring

      A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

    3. 2024年10月3日 UTC 16:00resolved

      Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

    Lifesize Cloud Call Management Issue

    开始时间 2024年8月29日 UTC 09:34 · 4h 7m

    Outage重大事件
    受影响的组件
    Chat ServiceCall Management ServiceAudio Call ServiceMultiway Call ServiceWeb Application call serviceManagement Console
    1. 2024年8月29日 UTC 09:34investigating

      Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

    2. 2024年8月29日 UTC 09:52investigating

      Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

    3. 2024年8月29日 UTC 10:01monitoring

      A fix has been implemented and we are monitoring the result

    4. 2024年8月29日 UTC 13:41resolved

      This incident has been resolved.

    Call management service encountered an issue In EMEA region that possibly resulted in being unable to Join the cloud meetings or access to Management Console

    开始时间 2023年7月10日 UTC 06:25 · 21m

    Issues轻微事件
    受影响的组件
    Call Management ServiceAudio Call ServiceManagement Console
    1. 2023年7月10日 UTC 06:25identified

      The issue has been identified and a fix is being implemented.

    2. 2023年7月10日 UTC 06:27monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年7月10日 UTC 06:45resolved

      This incident has been resolved.

    Call management service unable to connect Point-to-point Calls

    开始时间 2023年7月8日 UTC 03:39 · 3h 41m

    Issues轻微事件
    受影响的组件
    Call Management ServiceLifesize Icon
    1. 2023年7月8日 UTC 03:39investigating

      A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

    2. 2023年7月8日 UTC 05:39monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年7月8日 UTC 07:20resolved

      This incident has been resolved.

    Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings or access to Management Console

    开始时间 2023年7月8日 UTC 02:04 · 59m

    Outage严重事件
    受影响的组件
    Call Management ServiceAudio Call ServiceLifesize IconManagement Console
    1. 2023年7月8日 UTC 02:04investigating

      We are currently investigating the issue.

    2. 2023年7月8日 UTC 02:23monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年7月8日 UTC 03:03resolved

      This incident has been resolved.

    Call Management Issue

    开始时间 2023年6月13日 UTC 20:21 · 13m

    Pending
    受影响的组件
    Call Management Service
    1. 2023年6月13日 UTC 20:21investigating

      Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

    2. 2023年6月13日 UTC 20:32identified

      Issue traced to underlying service. Awaiting fix.

    3. 2023年6月13日 UTC 20:34resolved

      This incident has been resolved.

    Lifesize Cloud Mange console issue for Recording Service

    开始时间 2023年2月10日 UTC 21:10 · 2h 40m

    Pending
    受影响的组件
    Recording ServiceManagement Console
    1. 2023年2月10日 UTC 21:10identified

      Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

    2. 2023年2月10日 UTC 22:57monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年2月10日 UTC 23:50resolved

      This incident has been resolved.

    Lifesize Cloud Mange console issue for Recording Service

    开始时间 2023年2月9日 UTC 16:49 · 20h 47m

    Issues轻微事件
    受影响的组件
    Recording ServiceManagement Console
    1. 2023年2月9日 UTC 16:49investigating

      Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

    2. 2023年2月9日 UTC 18:34identified

      Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

    3. 2023年2月10日 UTC 00:42monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年2月10日 UTC 13:37resolved

      This incident has been resolved.

    Lifesize Cloud Recording Service Issue

    开始时间 2023年2月7日 UTC 16:20 · 2h 41m

    Outage重大事件
    受影响的组件
    Recording ServiceManagement Console
    1. 2023年2月7日 UTC 16:20investigating

      Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

    2. 2023年2月7日 UTC 17:28monitoring

      The services restored to normal and we are monitoring further.

    3. 2023年2月7日 UTC 19:02resolved

      This incident has been resolved.

    Degraded Performance - Management Console

    开始时间 2022年12月14日 UTC 16:47 · 20m

    Pending
    受影响的组件
    Management Console
    1. 2022年12月14日 UTC 16:47investigating

      Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

    2. 2022年12月14日 UTC 17:07resolved

      This incident has been resolved.