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    Litium 中断历史

    57 Litium incidents · 2024年2月 — official updates, affected components, duration and resolution details.

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    事件 - 第3级:临界影响 - 无服务器云的网络中断

    开始时间 2026年10月16日 UTC 09:43 · 13h 11m

    Outage严重事件
    受影响的组件
    Litium SearchDatabase servicesCloud APIApp Services
    1. 2026年10月16日 UTC 09:43investigating

      我们目前正在经历一个网络连通性问题,影响到我们的基础设施供应商。 影响:客户可能遇到无法提供服务和受影响服务互联互通的问题。 我们的小组正在与我们的供应商一道积极调查这一问题。 我们正在努力确定影响范围并查明现有的缓解备选办法。 我们将在12:30之前提供最新情况。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    2. 2026年10月16日 UTC 10:26monitoring

      我国的基础设施提供者已经实施了一项修复措施,受影响的服务正在开始恢复。 影响:服务供应正在恢复,大多数客户现在应该能够正常地获得服务。 在恢复活动完成的同时,一些客户可能继续遇到断断续续的连通问题。 我们正在同我们的供应商一道密切监测环境,以确保稳定得到维持。 我们将在13:30前提供最新情况。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    3. 2026年10月16日 UTC 10:56investigating

      在早期恢复之后,网络连接问题再次出现,并再次影响到我们的服务。 影响:客户可能遇到无法提供服务或间歇性连接的情况。 我们正在同我们的基础设施提供者一道积极调查再次发生的破坏。 我们最迟将在14:00之前提供最新情况。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    4. 2026年10月16日 UTC 11:12monitoring

      服务供应已经恢复,受影响服务目前正常运行。 影响:客户现在应该能够正常地获得服务。 我们正在继续密切监测环境,同时调查其根本原因。 一旦获得更多信息,或不迟于14:11,我们将提供另一个最新情况。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    5. 2026年10月16日 UTC 12:06monitoring

      服务仍然可用,目前正常运行。 我们正在继续密切监测环境。 我们正在对连通性问题的根本原因进行调查。 一旦获得更多信息,我们将立即提供另一个最新情况,或不迟于下午3:00。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    6. 2026年10月16日 UTC 13:02monitoring

      服务仍然可用,目前正常运行。 我们正在继续密切监测环境。 我们正在对连通性问题的根本原因进行调查。 我们已查明网络不稳定的潜在根源。 一旦获得更多信息,我们将立即提供另一个最新情况,或不迟于下午4:00。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    7. 2026年10月16日 UTC 14:05monitoring

      服务仍然可用,目前正常运行。 我们正在继续密切监测环境。 一旦掌握了更多信息,我们将提供另一个最新情况,或不迟于下午5:00。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    8. 2026年10月16日 UTC 15:20monitoring

      服务仍然可用,目前正常运行。 我们正在继续密切监测环境。 一旦获得更多信息,我们将提供另一个最新情况,或不迟于18:20。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    9. 2026年10月16日 UTC 16:14monitoring

      服务仍然可用,目前正常运行。 该小组正在积极为已查明的问题制定解决办法。 我们正在继续密切监测环境。 一旦获得更多信息,我们将提供另一个最新情况。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    10. 2026年10月16日 UTC 19:52investigating

      我们目前正在调查这一问题.

    11. 2026年10月16日 UTC 20:04monitoring

      该小组正在积极为已查明的问题制定解决办法。 我们正在继续密切监测环境。 一旦获得更多信息,我们将提供另一个最新情况。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    12. 2026年10月16日 UTC 22:53resolved

      已经采取了必要的缓解措施,服务连通性一直保持稳定。 我们的小组将继续积极监测,以确认长期稳定。 死后:在我们完成根源分析后,将提供详细的事故报告. 我们为不便而道歉,并感谢你的耐心。 锂支助小组

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    事件 - 第3级:临界影响 - 无服务器云的网络中断

    开始时间 2026年9月23日 UTC 16:16 · 1h 34m

    Outage严重事件
    受影响的组件
    Litium SearchDatabase servicesCloud APIApp Services
    1. 2026年9月23日 UTC 16:16investigating

      我们正在调查.

    2. 2026年9月23日 UTC 17:07investigating

      我们目前正在经历一个网络连通性问题,影响到我们的基础设施供应商。 影响:客户可能遇到无法提供服务和受影响服务互联互通的问题。 我们的小组正在与我们的供应商一道积极调查这一问题。 我们正在努力确定影响范围并查明现有的缓解备选办法。 我们将在20:15前提供最新情况。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    3. 2026年9月23日 UTC 17:41monitoring

      我国的基础设施提供者已经实施了一项修复措施,受影响的服务正在开始恢复。 影响:服务供应正在恢复,大多数客户现在应该能够正常地获得服务。 在恢复活动完成的同时,一些客户可能继续遇到断断续续的连通问题。 我们正在同我们的供应商一道密切监测环境,以确保稳定得到维持。 我们为不便而道歉,并感谢你的耐心。 锂支助小组

    4. 2026年9月23日 UTC 17:50resolved

      截至19:36,影响服务连通性的问题已经解决. 原因/决议:我们的基础设施供应商遭遇了网络中断,影响了与受影响服务的连接。 互联互通已经恢复,服务也恢复正常运行. 所有系统现在都正常运行。 我们将继续监测环境,以确保持续稳定。 死后:在我们完成根源分析后,将提供详细的事故报告. 我们为不便而道歉,并感谢你的耐心。 锂支助小组

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    事件 - 第3级:临界影响 - 无服务器云的临时可用性中断

    开始时间 2026年9月15日 UTC 13:30 · 0m

    Pending
    1. 2026年9月15日 UTC 13:43resolved

      影响无服务器云服务的问题已经从15:35 CEST得到解决. 影响:在无服务器云平台上运行的工作负荷在15:30至15:35 CEST间经历了临时提供中断. 原因/决议:我们已查明,中断与我们的一个基本服务提供者的一个问题有关。 我们目前正在等待关于根源的更多资料。 所有系统现在都正常运行。 我们将继续密切监测该平台,以确保持续稳定。 我们为不方便而道歉。 锂支助小组

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    事件 - 第3级:关键影响 - 我们的一个SQL集群数据库服务中断

    开始时间 2026年8月18日 UTC 06:30 · 0m

    Pending
    1. 2026年8月18日 UTC 12:59resolved

      今天上午8点40分至10点40分,我们的一个SQL集群经历了间歇性连接问题. 影响:本专题组的客户在此期间可能偶尔出现数据库超时和临时服务中断的情况。 这个问题在上午10:40得到解决,现在所有系统都正常运行. 我们将继续监测环境,以确保持续稳定。 我们为不便而道歉,并感谢你的耐心.

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    事件 - 第一级:轻微影响 - 电话支助服务中断

    开始时间 2026年7月31日 UTC 07:16 · 2h 28m

    Issues轻微事件
    受影响的组件
    Support Phone
    1. 2026年7月31日 UTC 07:16investigating

      锂电话支持目前出现服务中断. 在此期间,没有电话支持。 然而,您仍然可以通过电子邮件获得支持,而且案件仍将被管理。 如果您的问题需要立即引起注意,请将紧急事件列入主题栏。 关于 锂支持

    2. 2026年7月31日 UTC 09:08monitoring

      一项措施已经执行,我们正在监测结果.

    3. 2026年7月31日 UTC 09:44resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    事件 - 第一级:轻微影响 - 电话支助服务中断

    开始时间 2026年7月23日 UTC 18:48 · 3h 28m

    Issues轻微事件
    受影响的组件
    Support Phone
    1. 2026年7月23日 UTC 18:48investigating

      锂电话支持目前出现服务中断. 在此期间,没有电话支持。 然而,您仍然可以通过电子邮件获得支持,而且案件仍将被管理。 如果您的问题需要立即引起注意,请将紧急事件列入主题栏。 关于 锂支持

    2. 2026年7月23日 UTC 18:48investigating

      我们正在继续调查这一问题.

    3. 2026年7月23日 UTC 22:15resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    Incident – Level 3: Critical Impact – Database service disruption

    开始时间 2026年6月22日 UTC 05:30 · 0m

    Pending
    1. 2026年6月22日 UTC 08:54resolved

      We experienced a database service disruption between 07.18 and 08.28. During this period, some customers experienced service unavailability. All other services continued to operate normally. The issue was caused by an OS service allocating memory than usual causing the SQL service to get OOM killed. Service was restored after restart, and the database is now operating normally. We are investigating why this service used up more memory than normal to see if its something we can prevent in the future. All systems are currently stable, and we continue to monitor closely. We apologize for the inconvenience and appreciate your patience. — Litium Support Team

    Intermittent issues with Litium Search

    开始时间 2026年6月9日 UTC 10:45 · 1d 22h

    Issues轻微事件
    受影响的组件
    Litium Search
    1. 2026年6月9日 UTC 10:45investigating

      We are experiencing intermittent issues with Litium Search. Both search functionality and Backoffice may be affected. Troubleshooting is currently in progress. Impact: Search may return incomplete or no results Backoffice may be slow or intermittently unavailable Next update: No later than 13:50

    2. 2026年6月9日 UTC 11:50investigating

      We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 14:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    3. 2026年6月9日 UTC 12:52investigating

      We are still actively working on the issue with Litium Search. The problem remains intermittent, and investigation is ongoing. We will provide a new update no later than 15:50. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. 2026年6月9日 UTC 13:24monitoring

      The issue has been identified and resolved. We are monitoring the service closely to ensure everything is functioning as expected. Litium Support Team

    5. 2026年6月11日 UTC 08:49resolved

      This incident has been resolved.

    Incident – Level 1: Minor Impact – Phone support service disruption

    开始时间 2026年5月1日 UTC 03:18 · 2h 28m

    Issues轻微事件
    受影响的组件
    Support Phone
    1. 2026年5月1日 UTC 03:18investigating

      Litium phone support is currently experiencing a service disruption. During this time, phone support is unavailable. However, you can still reach the support via email, and cases will still be managed. Please include URGENT in the subject line if your matter requires immediate attention. Regards Litium Support

    2. 2026年5月1日 UTC 03:19investigating

      We are continuing to investigate this issue.

    3. 2026年5月1日 UTC 05:46resolved

      This incident has been resolved.

    Level 3: Critical Impact – Storage service unavailable in Serverless Cloud

    开始时间 2026年4月22日 UTC 05:16 · 5h 49m

    Outage重大事件
    受影响的组件
    App Services
    1. 2026年4月22日 UTC 05:16investigating

      We are currently experiencing an availability issue affecting the Storage service in Serverless Cloud. Impact: Customers using Serverless Cloud are impacted. Other services outside Serverless Cloud are not affected. Our team is actively investigating the issue to identify the root cause and restore service as quickly as possible. We will provide an update latest by 08:15. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    2. 2026年4月22日 UTC 05:37identified

      We have identified the cause of the issue affecting the Storage service in Serverless Cloud. Our team is currently implementing the solution, and we are seeing positive results as the Storage service begins to function again. We will provide an update latest by 08:30. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    3. 2026年4月22日 UTC 06:08monitoring

      A fix has been implemented for the issue affecting the Storage service in Serverless Cloud. Storage functionality is now available again for customers in Serverless Cloud. We are monitoring the system closely to ensure continued stability. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. 2026年4月22日 UTC 11:05resolved

      This incident has been resolved.

    Resolved: Degraded performance in Serverless Cloud Storage

    开始时间 2026年4月17日 UTC 12:00 · 0m

    Pending
    1. 2026年4月17日 UTC 14:17resolved

      Today, between 14:05 and 14:47 (CEST), some customers may have experienced degraded performance related to Storage in Serverless Cloud. The root cause has been identified. There is currently no impact, and the service is operating normally. We apologize for any inconvenience this may have caused and thank you for your patience. — Litium Support Team

    [Resolved] Incident – Level 3: Serverless Sites Unavailable

    开始时间 2026年4月16日 UTC 13:11 · 1h 29m

    Pending
    受影响的组件
    App Services
    1. 2026年4月16日 UTC 13:11monitoring

      Earlier today, at 14:50 we experienced a service disruption affecting sites running on our Serverless platform. Impact: During the incident, customer websites hosted on the Serverless platform were unavailable or not responding as expected. The issue has now been resolved, and all services are operating normally. We continue to monitor the platform closely to ensure stability. We apologize for the inconvenience this may have caused and thank you for your patience. Litium Support Team

    2. 2026年4月16日 UTC 14:40resolved

      This incident has been resolved.

    Level 2: Partial Impact – Log collection and SMTP delivery issues

    开始时间 2026年3月24日 UTC 08:56 · 2d 1h

    Issues轻微事件
    受影响的组件
    Shared servicesLitium Insights
    1. 2026年3月24日 UTC 08:56investigating

      We are currently experiencing an issue affecting log collection and outgoing email sent via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing emails using our SMTP service are currently not being delivered. All other services are not affected at this time. Our team is actively investigating the issue to identify the root cause and restore normal functionality. We will provide an update by 10:30 CET. We apologize for the inconvenience. Litium Support Team

    2. 2026年3月24日 UTC 09:33identified

      We have identified the cause of the issue affecting log collection and outgoing email via our SMTP service. Impact Log ingestion has been interrupted since 07:40 CET, and outgoing email delivery via SMTP remains unavailable. No other services are affected. Our team is currently working on implementing a fix to restore full functionality. We will provide the next update by 11:00 CET. We apologize for the inconvenience. Litium Support Team

    3. 2026年3月24日 UTC 10:04identified

      We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively progressing with the fix. We will provide the next update by 11:45 CET. Thank you for your patience. Litium Support Team

    4. 2026年3月24日 UTC 10:45identified

      We are continuing to work on the issue affecting log collection and SMTP email delivery. At this time, there are no new updates, but our team is actively working toward resolution. We will provide the next update at latest by 12:45 Thank you for your patience. Litium Support Team

    5. 2026年3月24日 UTC 11:31monitoring

      A fix has been implemented and we are monitoring the results.

    6. 2026年3月25日 UTC 10:22monitoring

      We are going to do a short maintenance on the affected service to ensure a long term solution. The maintenance will be performed on the 26th of march at 10.00. We except no disturbances during this maintenance.

    7. 2026年3月26日 UTC 10:51resolved

      This incident has been resolved.

    Incident – Level 3: Critical Impact – Legacy Cloud service disruption

    开始时间 2026年3月15日 UTC 10:42 · 6h 20m

    Issues轻微事件
    受影响的组件
    Shared servicesDatabase servicesNetwork & infrastructure
    1. 2026年3月15日 UTC 10:42investigating

      We are currently experiencing a service disruption affecting Legacy Cloud. Impact: Most customers may experience degraded performance or unavailability on Legacy Cloud environments. Other Litium services remain unaffected. Our team is investigating the issue to identify the root cause and implement a solution. We apologize for the inconvenience. Litium Support Team

    2. 2026年3月15日 UTC 11:00monitoring

      A fix has been implemented for the issue affecting Legacy Cloud, and service recovery is ongoing. Impact: Services are returning to normal, and most customers should now experience stable performance. The underlying cause was network issues at one of our suppliers. We are monitoring the systems closely to ensure continued stability. A full post‑mortem with more details will follow once the root‑cause analysis is completed. We apologize for the inconvenience. Litium Support Team

    3. 2026年3月15日 UTC 17:02resolved

      This incident has been resolved.

    Incident - Level 3: Litium Search Legacy outage

    开始时间 2026年3月14日 UTC 14:18 · 37m

    Outage严重事件
    受影响的组件
    Litium Search
    1. 2026年3月14日 UTC 14:18identified

      Status: Identified Impact: The issue is causing significant degradation to the Litium Search Legacy service, resulting in reduced search functionality for affected environments. Message: We have identified the cause of the issue affecting Litium Search in our legacy cloud. Our team is currently working on implementing a fix to restore full functionality as soon as possible. We apologize for the inconvenience. — Litium Support Team

    2. 2026年3月14日 UTC 14:55resolved

      This incident has been resolved.

    Incident – Level 2: Partial Impact – Some customers may experience degraded performance

    开始时间 2026年2月24日 UTC 07:31 · 8h 25m

    Outage重大事件
    受影响的组件
    Cloud APIApp Services
    1. 2026年2月24日 UTC 07:31investigating

      We are currently experiencing an issue affecting one or more services. Impact: Some users may notice degraded performance or limited availability. Our team is actively investigating the issue to identify the root cause and implement a solution. We will provide the next update as soon as more information is available. We apologize for the inconvenience. Litium Support Team

    2. 2026年2月24日 UTC 08:41monitoring

      A fix has been implemented for the issue, and affected services has recovered. We are monitoring the system closely to ensure it remains stable. We apologize for the inconvenience. Litium Support Team

    3. 2026年2月24日 UTC 10:34identified

      We are currently experiencing an ongoing issue in Litium Search where some customers are still impacted after the previously deployed fix. Impact: Some customers are still seeing issues with Litium Search, while others are not affected. Our team is actively investigating the remaining issues to identify and implement a complete solution. We apologize for the inconvenience and thank you for your patience. Litium Support Team

    4. 2026年2月24日 UTC 13:23identified

      We are still working on mitigation.

    5. 2026年2月24日 UTC 14:10monitoring

      A fix has been implemented and we are monitoring the results.

    6. 2026年2月24日 UTC 15:57resolved

      This incident has been resolved.

    Level 1: Minor Impact – Short service disturbance

    开始时间 2026年2月20日 UTC 10:30 · 0m

    Issues轻微事件
    1. 2026年2月20日 UTC 11:09resolved

      For a short period, a small number of customers experienced limited access issues. Our monitoring systems detected the disturbance immediately, and our redundant infrastructure responded as intended, keeping the impact minimal. The total duration for the affected services was less than 10 minutes. All services are operating normally. We apologize for any inconvenience this have caused and appreciate your understanding. Litium Support Team

    Level 1: Minor Impact – Deployment Registry Issues

    开始时间 2026年2月10日 UTC 12:24 · 1d 3h

    Issues轻微事件
    受影响的组件
    Cloud API
    1. 2026年2月10日 UTC 12:24investigating

      We are currently experiencing an issue affecting one of our container registries, which may prevent some deployments from completing successfully. Impact: Only deployment operations are affected; all running services remain operational and customer‑facing systems are not impacted. Our team is investigating the issue to identify the root cause and implement a solution. We will provide an update as soon as we have more information. We apologize for the inconvenience. Litium Support Team

    2. 2026年2月10日 UTC 12:48monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年2月11日 UTC 15:49resolved

      This incident has been resolved.

    Storage outage

    开始时间 2026年2月4日 UTC 15:46 · 0m

    Pending
    受影响的组件
    App Services
    1. 2026年2月4日 UTC 15:46resolved

      We experienced an outage related to file and media access in Litium’s Serverless Cloud environment. The issue caused some media files (such as product images) to fail loading or display incorrectly, and features dependent on this storage layer (for example, CLI operations) were also affected. Other parts of the platform continued to operate normally. The problem was traced to an issue within the storage layer, and a fix was implemented. Services began recovering shortly after, and the incident was confirmed fully resolved later the same day. No data was lost. Litium continues to monitor the systems to ensure ongoing stability.

    Incident – Partial impact – Storage access issues in Serverless Cloud

    开始时间 2026年1月23日 UTC 07:30 · 4h 11m

    Issues轻微事件
    受影响的组件
    Cloud APIApp Services
    1. 2026年1月23日 UTC 07:30investigating

      We are currently experiencing a storage-related issue affecting storage file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is investigating the issue in the storage layer to identify the root cause and implement a solution. We will provide an update latest by 09:00 CET. We apologize for the inconvenience. Litium Support Team

    2. 2026年1月23日 UTC 08:29identified

      We have identified the root cause of the storage issue affecting file access in Serverless Cloud. Impact: Customers may see missing or failing media assets (such as product images and other file-based content), and some operations or applications that depend on this storage (for example the CLI) may be degraded or temporarily unavailable. Other platform functionality that does not rely on this storage continues to operate as normal. Our team is currently implementing a fix to restore normal access and stability. We will provide the next update latest by 10:00 CET. We apologize for the inconvenience. Litium Support Team

    3. 2026年1月23日 UTC 08:38monitoring

      A fix has been implemented for the issue affecting storage access in Serverless Cloud, and the service is starting to recover. Impact: Early signs show improved stability. Media retrieval and storage-dependent functionality (including CLI operations) are gradually returning to normal. We will continue to monitor the system closely to ensure full recovery and stability. We apologize for the inconvenience. Litium Support Team

    4. 2026年1月23日 UTC 11:41resolved

      The issue affecting storage access in Serverless Cloud has now been fully resolved as of 09:32 CET. Cause/Resolution: The problem was traced to an issue within storage layer. A permanent fix has been implemented and verified. No data has been lost as a result of this incident. All systems are now operating normally, and we will continue to monitor to ensure ongoing stability. We apologize for the disruption and thank you for your patience. Litium Support Team