27 Livechat incidents · 2015年3月 — official updates, affected components, duration and resolution details.
我们确认,这个问题与外部供应商有关。 我们正在同他们一道调查和解决这一问题。 在处理这一问题期间,服务可能继续退化。 一旦掌握更多细节或估计解决时间,我们将提供最新情况.
我们正在调查一个影响一些客户的问题。 这个问题可能与外部供应商有关,我们正在努力确认原因并尽快恢复正常服务。 一旦获得更多信息,我们将分享最新情况.
我们正在继续与第三方提供者合作以解决这一问题。 在现阶段,我们正在等待它们提供更多资料,作为其审查进程的一部分。 一旦我们收到需要分享的更多信息或局势有重大变化,我们将提供下一次最新情况。 谢谢你的耐心.
打开文件的问题已经解决,服务正常运行. 感谢您的耐心和理解.
自动翻译自官方事件更新。
We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates.
We’ve identified the issue affecting Workflows and are working on a fix.
Fix applied, we are waiting for the service to return to normal.
The issue has been resolved, and we can confirm that services are operating normally again.
We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates.
We’ve identified the issue affecting Workflows and are working on a fix.
Fix applied, we are waiting for the service to return to normal.
The issue was fixed, and we can confirm that services are working correctly again. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
The issue has been resolved, and we can confirm that services are operating normally again.
We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email.
We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.
We are investigating an issue affecting some customers. We are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.
The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.
We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.
A fix has been implemented, and we are monitoring the results. The ability to add new Knowledge Sources has been restored.
The issue has been resolved, and services are operating normally. No further impact is expected.
We are currently investigating an issue affecting some customers' ability to access LiveChat and working to understand the cause. We’ll share another update as soon as we have more information.
We are currently investigating an issue affecting some customers' ability to access LiveChat and working to understand the cause. We detected an issue with our cloud provider. We’ll share another update as soon as we have more information.
We have identified the cause of the issue affecting some customers and are working on a fix. Service may still be degraded while we complete the necessary steps. We are working with our Cloud provider to resolve the issue. We’ll share another update as soon as we have more information.
Our team is actively working to resolve the issue. We will share another update as soon as we have more details.
We are still actively working to resolve the issue. We will provide further updates as we make progress.
We are actively implementing steps to resolve the problem. We will share the next update as soon as possible.
Work on resolving the issue is ongoing. We will provide another update as soon as we have more information.
Our team continues to investigate the issue and work toward a resolution. We will provide further updates as soon as they are available.
We are observing ongoing recovery on the side of Google, and our services are gradually returning to normal availability. We will continue to monitor the situation and provide further updates as needed.
We are seeing improvements in our service availability and are now moving to closely monitor the situation. We will provide further updates when necessary.
Services are operational, and we are actively monitoring to maintain stability.
We continue to monitor the situation to ensure everything remains stable.
**Brief status update and additional context on the ongoing incident** This incident is related to an issue within our cloud provider’s infrastructure (GCP). We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. The incident hasn’t been resolved on their end yet. Minor performance issues persist, but these are limited in scale and do not affect overall availability for customers.
We have identified the cause of the issue affecting some customers and are working on a fix. Access to Archives and Reports may be degraded while we complete the necessary steps.
We are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.
We continue to monitor the situation to ensure stability. While systems are recovering, some customers may still experience minor disruptions as we await a permanent fix from our service provider. While the issue has not yet been fully resolved on their end, we have been actively coordinating with their engineering teams since the incident began and remain in close contact as they progress through mitigation and recovery efforts.
We are continuously monitoring the service to ensure continuity and stability while we are waiting for a fix from our service provider. Some customers may experience minor disruptions during that time. We remain in close contact with the provider’s engineering teams, and the issue has not yet been resolved on their end.
We are continuously monitoring the service to ensure continuity and stability while we await a fix from our service provider. Some customers may still experience degraded performance during this time.
We are continuously monitoring the service to ensure continuity and stability while we await a fix from our cloud provider’s infrastructure, **Google Cloud Platform (GCP)**. Some customers may still experience degraded performance during this time. We remain in close contact with GCP’s engineering teams, and the issue has not yet been resolved on their end. During this period, customers may experience delays when starting chats or sending messages.
Our team is working closely with **Google Cloud Platform (GCP)** to resolve the issue. While chats can be started, customers may experience delays or failures when sending messages.
We are implementing additional mitigation measures. Chat sessions may start successfully; however, some messages may be delayed or not delivered. We are actively working on a fix, and the estimated time to resolution is approximately 20 minutes.
We are continuing to deploy the fix and will provide an update shortly.
Deployment of the fix is complete. We are monitoring the service to ensure full stability.
We are currently investigating an issue affecting some customers and working to understand the cause. We’ll share another update as soon as we have more information.
A fix has been implemented and we are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.
A fix has been implemented, and we see that our assets become available and reports a healthy status. We’ve been monitoring the situation, and will continue checks
Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem
We are still investigating the problem. The delay was shortened, but it is still occurring.
The problem should be resolved now. We are moving to monitoring.
The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated.
We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more.
Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly.
We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved.
Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible.
The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored.
This incident has been resolved and services are operating normally. Thank you for your patience.
We noticed a performance degradation in our services related to issues with our cloud provider. We're currently investigating this issue.
We have received a communication from the cloud provider's engineers stating that they are reviewing our case.
We are still investigating the situation and working with our cloud provider engineers to implement the fix.
After discussing the issue with our admins, the cloud provider engineers are still working on the case and investigating further. Currently, we are not seeing any further issues, but we are still monitoring the situation.
We see that the issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors. Throughout the degradation, our platform was able to maintain service continuity. We appreciate your patience and understanding while we coordinated our efforts with the cloud provider’s engineers to address the issue.
We noticed a performance degradation in our services related to issues with our cloud provider. We're currently investigating this issue.
We identified the cause of this issue and are actively working on a fix.
We’re continuing to work on a fix. More updates will be shared soon.
We are actively working to fully restore normal service performance. Thank you for your patience.
We’re still working on the fix and continuing to monitor system stability. The issue is not spreading, but parts of the infrastructure are still experiencing degraded performance. Further updates to follow.
We’re making progress and are currently rolling out a fix. We’ll continue monitoring closely and share further updates as they become available.
We’re continuing to roll out a fix and are seeing services recover. Work is still ongoing; we’ll share another update shortly.
We’re continuing to roll out the fix and closely monitoring service health. We’ll provide another update soon.
**Brief status update and additional context on the ongoing incident** This incident is related to an issue within our cloud provider’s infrastructure. We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure are experiencing problems, we are continuing to serve traffic and deliver the service without a full outage. That said, customers may still experience intermittent degraded performance (for example, increased latency or occasional timeouts) while remediation is in progress. We’re monitoring service health closely and will provide further updates as we have more information from the cloud provider, but no later than one hour from now.
The issue within our cloud provider’s infrastructure has been mitigated, and all affected resources have been fully restored. Our platform continues to operate normally, and we are no longer observing the previously reported degraded performance. We are actively and continuously monitoring our internal services to ensure everything is functioning as expected and to confirm sustained stability. We will provide further updates within an hour
The issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure were experiencing problems, we continued to serve traffic and deliver the service without a full outage. Thank you for your patience and understanding while we coordinated our efforts with cloud provider’s engineers to address the issue.
Chat widget on Text websites is not responding. Customer’s licenses are not affected.
Fixes have been applied, we are monitoring the performance
Communication is fully restored now.
Degradation in performance of sending and receiving messages through the chat widget.
Fixes have been applied, we are monitoring the performance
Full widget performance was restored.
We are currently investigating this issue. We will post further updates as soon as we know more.
The fix has been implemented and the issue has been resolved.
Some agents are experiencing app login issues. We are investigating the case.
This problem has been resolved.
Issue seems to be fixed. We are monitoring servers' performance.
Due to our CDN provider issues some visitors might have problems with chat window loading.
A fix has been implemented and we are monitoring the results.
Problem with CDN provider issues and chat window loading has been resolved.
We are under DDoS attack. Some of customers might have issues with the chat.
DDoS is under control, service is fully functional again.
Problem with DDoS attack has been resolved.
Problem with DDoS attack has been resolved.
DDoS is under control, customers should be able to connect without any problems now.
We are under DDoS attack. Some of customers might have issues with the chat.
Some customers are having connection issues. We are checking that with our IT team.
Issue has been identified. Working on a fix.
Fix deployed. Everything should be back to normal, we are monitoring the situation.
The issue has been resolved.
Chat window is struggling with DNS issues. Our network team is working on a fix.
We changed our DNS settings and the widget is back on. If you still see the issue please reach us through [email protected]
The DNS issue has been resolved.