Lunar 中断历史

1. 2026年10月23日 UTC 08:37investigating

   我们的付款基础设施供应商目前正在遇到技术问题。 因此,通过即时转移或MobilePay向月球发送或从月球发送的一些转移可能会被推迟. 我们还可以确认,正在建立新的账户和bethlingsservice,以及连接Nemkonto,但已经推迟。 我们在他们努力解决这一问题时与他们进行了密切对话。 一旦解决,我们将确保所有被拖延的项目得到处理。 一旦获得更多信息,我们将不断更新.

2. 2026年10月23日 UTC 09:34monitoring

   我们的付款基础设施提供者现已解决这一问题。 我们目前正在监测局势,并确保处理这个问题所拖延的一切工作得到处理。 一旦掌握了更多信息,我们将随时向您通报最新情况.

3. 2026年10月23日 UTC 09:40resolved

   We can confirm that the problem has been fully resolved and that all services are back to normal. We can also confirm that everything that was delayed has now been processed. We will monitor our systems to ensure we stay operational. We apologize for the inconvenience.

自动翻译自官方事件更新。

1. 2026年10月15日 UTC 11:16monitoring

   我们目前遇到一个问题,即一些客户要两次领取移动支付卡。 这是在MobilePay的麻烦引起的 而不是在我们这边 MobilePay证实了这个问题,他们的技术人员正在研究这个问题。 我们的小组正在密切监测局势。 一旦获得更多信息,我们将提供最新情况.

2. 2026年10月15日 UTC 14:01monitoring

   MobilePay已查明问题,但尚未找到解决办法。 我们继续密切监测局势,并将在获得更多信息后提供最新情况.

3. 2026年10月16日 UTC 07:45monitoring

   一些客户因支付卡片而两次收费,包括MobilePay支付. 该原因已被确定为一家外部卡付款提供商的一个问题. 网正在处理这个问题,目前还没有解决办法。 我们继续密切监测局势,并将在获得更多信息后提供最新情况.

4. 2026年10月19日 UTC 14:10resolved

   网友证实问题已经解决. 所有卡片和MobilePay付款的重复收费都已退还。 我们为不方便而道歉.

自动翻译自官方事件更新。

1. 2026年10月5日 UTC 08:12monitoring

   我们目前遇到一个问题 与丹麦的CPR注册, 因为他们暂时关闭了私人企业的连接。 因此,我们目前无法进行新的客户登机或核心数据更新。 这并不是我们这边的任何东西造成的。 我们正在密切监测局势,一旦获得更多信息,我们将提供最新情况.

2. 2026年10月5日 UTC 09:18monitoring

   丹麦国家方案建议登记册尚未提供恢复私营企业准入的时间表。 根据进一步调查,这正在影响新的私人客户登上飞机,而现在没有登入。 商业客户上船的影响仍然有限。 核心数据更新也仍然受到影响。 我们正在密切监测局势,并将在获得更多资料后立即提供进一步的最新资料.

3. 2026年10月5日 UTC 10:22resolved

   丹麦的国家方案建议登记册现已重新打开连接,我们又能够一如既往地处理所有已实施的程序。 我们对此可能造成的不便表示歉意.

自动翻译自官方事件更新。

1. 2026年10月3日 UTC 11:55monitoring

   我们的付款基础设施供应商目前正在遇到技术问题。 因此,一些通过即时转会或MobilePay寄往月球的转会可能从今天上午11:04起被推迟. 我们在他们努力解决这一问题时与他们进行了密切对话。 一旦解决,我们将确保所有延迟转账都存入客户账户。 一旦获得更多信息,我们将不断更新.

2. 2026年10月3日 UTC 17:09monitoring

   我们的付款基础设施提供者正在继续调查这一问题并正努力尽快解决这一问题。 它们已开始处理一些拖延的转移,但这一问题仍未解决。 在这个问题得到解决之前,一些收到的转移仍将被推迟。 一旦获得更多信息,我们将立即提供最新情况.

3. 2026年10月3日 UTC 19:56resolved

   我国的支付基础设施提供者成功地实施了固定,所有服务都恢复正常。 今天由于这一问题而拖延的所有移交工作也已处理完毕。 我们对此可能造成的不便表示歉意.

自动翻译自官方事件更新。

1. 2026年9月26日 UTC 10:19monitoring

   我们的付款基础设施供应商目前正在遇到技术问题。 因此,一些通过即时传输或MobilePay发送给Lunar的转账可能从今天上午10:20起被推迟. 我们在他们努力解决这一问题时与他们进行了密切对话。 一旦解决,我们将确保所有延迟转账都存入客户账户。 一旦获得更多信息,我们将不断更新.

2. 2026年9月26日 UTC 11:17monitoring

   我们的付款基础设施提供者正在继续调查这一问题并正努力尽快解决这一问题。 在这个问题得到解决之前,一些收到的转移仍将被推迟。 一旦获得更多信息,我们将立即提供最新情况.

3. 2026年9月26日 UTC 12:09monitoring

   我们的付款基础设施供应商实施了固定办法,但不幸的是,这未能解决问题。 他们正在继续努力。 在这个问题得到解决之前,一些通过即时转移或移动Pay进入的转移仍将被推迟。 一旦获得更多信息,我们将立即提供最新情况.

4. 2026年9月26日 UTC 12:59monitoring

   遗憾的是,在这个问题上没有新的最新情况。 我们的付款基础设施提供者继续努力解决问题。 一旦掌握了更多信息,我们将随时向您通报最新情况.

5. 2026年9月26日 UTC 13:20monitoring

   我们的付款基础设施提供者已实施一个固定办法,正在再次收到收到的转账。 延迟转账现在被存入账户,可能需要一段时间。 我们将继续密切监测我们的系统,并在一切恢复正常后提供最新情况.

6. 2026年9月26日 UTC 13:52resolved

   我们可以证实,我们的支付基础设施提供者实施的修复措施是成功的,所有服务已经恢复正常。 我们对此可能造成的不便表示歉意.

自动翻译自官方事件更新。

1. 2026年9月19日 UTC 12:15investigating

   MobilePay报告说,他们目前正处于全面停用状态。 因此,从上午10时45分起的所有转移都将被推迟,直至其系统再次全面运作。 MobilePay正在积极寻找一个固定办法,并已证实,在停电期间发出的资金最迟将在星期一上午收到。 我们正在密切监测局势,并竭尽全力提供帮助。 然而,由于这个问题完全处于MobilePay的末端,我们无法加快这一进程。 我们将处理和公布这些转移,一旦它们到达我们这里。 有关延迟转让或技术问题的任何问题,请与MobilePay公司直接联系。 如果在此期间需要转会,我们建议在月球应用中使用即时转会功能. 一旦得到更多信息,我们将随时向您通报最新情况.

2. 2026年9月19日 UTC 12:33monitoring

   不幸的是,我们没有新的最新情况。 我们目前正在监测这一问题,并将在获得更多信息后立即提供最新情况.

3. 2026年9月19日 UTC 13:47monitoring

   15点33分,我们又开始看到来自MobilePay的交通。 我们目前正在调查这一次之后的转让是否正常。 调查完成后我们会随时通知你.

4. 2026年9月19日 UTC 14:22resolved

   我们可以证实,MobilePay已经落实了一项解决这个问题的措施。 交通正在恢复,15点33分后发送的汇款正常恢复。 外出期间发送的少量转帐(10:45-15:33)也通过. 正如MobilePay前面提到的,任何剩余的转账最迟应于星期一送达客户。 我们正在解决这一问题,但将继续进行监测,以确保在断电期间发送的所有转账都适当存入客户账户.

自动翻译自官方事件更新。

1. 2026年9月16日 UTC 15:39investigating

   我们正调查一个问题 阻止一些客户登入月球应用。 受影响的用户可能看到登录屏幕,但无法登录. 一旦获得更多信息,我们将立即向您通报最新情况.

2. 2026年9月16日 UTC 16:35investigating

   我们仍然在调查这个问题,并竭尽全力解决这一问题。 目前,我们可以确认试图打开该应用程序的用户会经历一条"没有连接"的信息. 一旦得到更多信息,我们将随时向您通报最新情况.

3. 2026年9月16日 UTC 17:08monitoring

   我们已查明这一问题,目前正在监测我们的系统。 该应用程序再次全面开放,所有服务正常运行. 一旦获得更多信息,我们将提供进一步的最新资料.

4. 2026年9月16日 UTC 17:59resolved

   所有系统继续全面运作,未发现任何影响。 我们现在正在解决和结束这一事件。 我们对此可能造成的混乱和不便表示歉意.

自动翻译自官方事件更新。

1. 2026年8月31日 UTC 10:06investigating

   我们的银行基础设施伙伴目前正面临技术问题,这意味着一些客户将看到入户、出户和内部转账出现延误。 钱可能比平常需要更长的时间才能到达. 这是由于我们外部银行基础设施伙伴方面的一个问题造成的,而不是由于我们这一端的任何因素造成的。 问题一解决,我们保证你的钱就记入你的账户。 我们与他们保持密切联系,一旦获得更多信息,我们将随时向你们通报最新情况.

2. 2026年8月31日 UTC 12:26monitoring

   我们的银行基础设施伙伴仍然面临问题。 我们确定了影响我们服务的其他方式,详情见下文清单。 不幸的是,我们没有关于该决议的最新情况,但我们的伙伴已经证实,他们正在尽一切可能尽快解决这一问题,这仍然是他们的最高优先事项。 我们正在同他们密切对话,一旦获得更多信息,我们将随时向你们通报最新情况。 ** 影响清单:** • 转至月球账户被推迟 • 从月球账户向另一家银行的转账被推迟 • 月球内部银行账户之间的转帐被推迟 • 移动Pay转账被推迟 • 新客户账户的创建被推迟 • 晶体转移延迟 • Betalings服务协议可能失败,或不能被拒绝或取消

3. 2026年8月31日 UTC 14:40resolved

   我们的银行基础设施伙伴现在已经解决这个问题。 基本问题于15:14解决,所有待处理的转移到15:45完成处理. 经过一段时间的延长监测,我们可以确认所有系统都正常运行。 我们对拖延造成的任何不便表示歉意.

自动翻译自官方事件更新。

1. 2026年7月7日 UTC 10:01investigating

   We are currently experiencing an issue that prevents customers from viewing their card details in the app or adding cards to digital wallets. Our team is actively investigating, and we will provide an update as soon as more information is available.

2. 2026年7月7日 UTC 10:19monitoring

   A fix has been implemented and confirmed working. We are monitoring to ensure the service remains stable.

3. 2026年7月7日 UTC 10:32resolved

   We can now confirm that everything is back to normal. The issue lasted between 11:07 and 11:58 CEST. We apologise for any inconvenience this may have caused.

1. 2026年6月28日 UTC 11:52investigating

   We are currently experiencing an issue where some card payments are being declined for Lunar customers across all markets. Our team is investigating the issue and is in contact with Nets. We will provide an update once more information becomes available.

2. 2026年6月28日 UTC 12:14monitoring

   We have identified the root cause and deployed a fix. Card payments are returning to normal and we are monitoring the situation closely. We will provide a final update once we have confirmed the issue is fully resolved.

3. 2026年6月28日 UTC 12:30resolved

   Card payments are back to normal. We have resolved the issue and all card payments are processing as expected. We apologise for any inconvenience caused.

1. 2026年6月17日 UTC 17:08investigating

   MobilePay is currently experiencing issues, which means all incoming and outgoing MobilePay transfers may be delayed. Normal instant transfers via bank transfer to and from Lunar are working. MobilePay has stated that some users are currently experiencing delays before payments reach the recipient's bank account. They are working to resolve the issue and ensure payments are processed as quickly as possible. As long as the payment is visible in the app, it is on its way. They have also confirmed they do not have a time estimate at this point. We are monitoring the situation closely and will update once we have more information available.

2. 2026年6月17日 UTC 17:08monitoring

   We are monitoring the situation closely and will update once we have more information available.

3. 2026年6月17日 UTC 17:39monitoring

   We are starting to see that MobilePay transfers are being processed. We are still monitoring to make sure everything is operational before resolving this incident.

4. 2026年6月17日 UTC 18:07resolved

   We can now confirm that everything is back to normal. MobilePay transfers that were received during the downtime have been processed, and all new ones are also going through. We are resolving this incident.

1. 2026年5月21日 UTC 15:42monitoring

   Following the Nets outage earlier today between 09:50 and 14:35, during which all types of payment cards were declined, we have identified that some transactions were charged multiple times. We have contacted Nets and expect these duplicate reservations to be canceled either today or tomorrow. In the meantime, you are welcome to contact Nets directly if you have any questions while we continue to investigate this issue. We will provide an update as soon as more information becomes available.

2. 2026年5月21日 UTC 17:38monitoring

   We have still not heard back from NETS regarding customers affected by duplicate transactions. We will continue monitoring the status from our side and work to mitigate the impact as much as possible until we get more information. We will provide an update once more information becomes available.

3. 2026年5月21日 UTC 20:17resolved

   When looking at the affected accounts, we can see that the affected transactions have been reversed and released to the customers' accounts. We will continue to look into this issue tomorrow morning, and also reach out to NETS to see what we can do to minimize the chances of this happening again. If you are still affected by this issue, we would like you to reach out to us. We apologize for the inconvenience.

1. 2026年5月21日 UTC 08:14investigating

   We are currently experiencing an issue where card payments are being declined. This is caused by a problem with Nets that we rely on to handle card transactions. Our team is monitoring the situation closely. This is not caused by anything on our end. We are monitoring the situation and will update once more information becomes available.

2. 2026年5月21日 UTC 09:49monitoring

   Nets is still experiencing issues, and we see card payments still failing. We continue to monitor their status and will provide an update once more information becomes available.

3. 2026年5月21日 UTC 13:35resolved

   Nets has informed us that this issue has been resolved. We can see on our end that card payments are operating normally and we are considering this problem resolved. We apologize for the inconvenience this may have caused.

1. 2026年5月11日 UTC 10:59investigating

   Our external partner is currently experiencing issues with Swedish BankID. Users attempting to authenticate with Swedish BankID may experience failures. We are closely monitoring the situation and will provide updates as they become available.

2. 2026年5月11日 UTC 11:04monitoring

   The issue with Swedish BankID has now been identified, and a fix is being implemented. We are closely monitoring the situation and will provide updates as they become available.

3. 2026年5月11日 UTC 12:26resolved

   The issue affecting Swedish BankID has been resolved. A fix has been successfully implemented, and authentication is now fully operational. We apologize for any inconvenience this may have caused.

1. 2026年3月31日 UTC 07:11monitoring

   MitID is currently experiencing technical issues. As a result, some features in the app that require authentication may be temporarily unavailable. This may impact actions such as setting transfer limits, making outgoing transfers, logging into the app, and other related activities. We are closely monitoring the situation with MitID and will provide updates as soon as more information becomes available.

2. 2026年3月31日 UTC 08:09monitoring

   MitID is still unavailable, which means some features in the app that require authentication may be temporarily unavailable. We will provide updates as soon as more information becomes available.

3. 2026年3月31日 UTC 10:20monitoring

   MitID is still unavailable, and there are currently no updates at this time. We are closely monitoring their status and will provide updates as more information becomes available.

4. 2026年3月31日 UTC 11:47monitoring

   We have not received a final confirmation that the issue has been fixed, but we are seeing significant improvements. We will provide an update once more information becomes available.

5. 2026年3月31日 UTC 12:05resolved

   We can now confirm that MitID is fully operational and that everything is back to normal operations. This incident has been resolved.

1. 2026年2月27日 UTC 09:43investigating

   MitID is currently experiencing technical issues and has confirmed that they are investigating the situation. As a result, some features in the app that require authentication may be temporarily unavailable. This may impact actions such as setting transfer limits, making outgoing transfers, logging into the app, and other related activities. We are closely monitoring the situation with MitID and will provide updates as soon as more information becomes available.

2. 2026年2月27日 UTC 10:08monitoring

   MitID has reported that they are working hard to identify the problem and ensure that the service becomes available again. We will provide a new update as soon as more information becomes available.

3. 2026年2月27日 UTC 11:00monitoring

   MitID is still experiencing instability, although we can see that some users are now able to authenticate successfully. We are currently awaiting an official update from MitID. We will provide further information as soon as it becomes available.

4. 2026年2月27日 UTC 11:17resolved

   MitID has now resolved the problem, and users are able to authenticate again. We can also confirm that operations is back to normal again.

1. 2026年1月27日 UTC 17:52monitoring

   NETS is currently experiencing technical issues. This means that some customers are temporarily unable to order, freeze, block, reopen, or close their cards. We have contacted NETS, and they are working to resolve the issue. If a card needs to be blocked immediately, customers can contact NETS directly at the following phone number: +45 72 11 20 13 We will keep you updated as soon as more information becomes available.

2. 2026年1月27日 UTC 19:21monitoring

   We currently have no new updates, other than that they are working to resolve the issue as quickly as possible. We are continuing to monitor the situation and will keep you updated as soon as more information becomes available.

3. 2026年1月27日 UTC 21:34monitoring

   NETS has now implemented a fix, and we can confirm that it’s working. We have not received any timeouts in the past 5 minutes. We will keep monitoring for a while to make sure that everything is back to normal.

4. 2026年1月27日 UTC 22:00resolved

   We have now monitored the systems for the past 30 minutes and can confirm that the implemented fix is working. No issues have been observed during this time, so the incident is now considered resolved.

1. 2026年1月20日 UTC 08:41monitoring

   MobilePay has just reported that they are currently experiencing issues, and as a result, you may experience delays in transfers received via MobilePay. They have stated that they are working to resolve the issue, and we are closely monitoring their status. Once the issue is resolved, we will do our best to post any missing transfers as quickly as possible. We will provide an update here as soon as more information becomes available.

2. 2026年1月20日 UTC 09:44monitoring

   There are no new updates at the moment, and we are continuing to monitor the situation closely. We can confirm that the issue is still ongoing, and MobilePay is actively working to resolve it. We will keep you informed as soon as more information becomes available.

3. 2026年1月20日 UTC 15:05resolved

   We have been in dialogue with MobilePay, and they have confirmed that the issue has been resolved. During the outage, a large number of transactions were affected. MobilePay is now in the process of forwarding those payments to the respective banks. While all new transactions are processing as usual, delayed payments are expected to appear in bank accounts by tomorrow at the latest. Some customers may see these reflected later today.

1. 2026年1月18日 UTC 12:48investigating

   We are currently investigating an issue affecting top-ups made via Swish. We are looking into why Swish is returning unexpected responses and working to identify the root cause. As a result, top-ups via Swish may be delayed for all customers until the issue is resolved. Once the issue is resolved, we will ensure that all pending top-ups are processed as quickly as possible. We will keep you updated as soon as more information becomes available.

2. 2026年1月18日 UTC 14:56identified

   We have now identified the root cause of the issue. Our team is now working on implementing a fix. We will keep you informed as more information becomes available.

3. 2026年1月18日 UTC 17:35identified

   We are continuing to work on the issue. No new updates at this time.

4. 2026年1月18日 UTC 21:02monitoring

   A fix has been implemented and is working as expected. We are currently processing the backlog of delayed transfers and posting them to customer accounts. We’ll provide another update as soon as an estimated completion time is available.

5. 2026年1月18日 UTC 21:56resolved

   We can confirm that the issue has been resolved and that all transfers have now been handled on our side. Our system is currently completing the processing of queued transactions. This is happening gradually, and we expect everything to be fully completed within the next 30-60 minutes. We’ve also identified that part of the issue was caused by one of our external service partners sending incomplete data. This led to some failed "add money" attempts and only affected Swish payments. We apologize for the downtime.

1. 2026年1月9日 UTC 21:02investigating

   We are currently experiencing an issue with customers being unable to send us chats. Our team is actively investigating the problem, and we will keep you updated as we make progress.

2. 2026年1月9日 UTC 21:23resolved

   The issue with our provider has now been resolved, and it is once again possible to contact us via chat. We apologize for the inconvenience!