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    Lyyti 中断历史

    54 Lyyti incidents · 2023年6月 — official updates, affected components, duration and resolution details.

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    消息编辑器引擎退出

    开始时间 2026年10月14日 UTC 12:28 · 3m

    Outage严重事件
    受影响的组件
    Messaging
    1. 2026年10月14日 UTC 12:28investigating

      我们的信息编辑服务 遇到重大故障, 我们很抱歉任何不便.

    2. 2026年10月14日 UTC 12:29identified

      这一问题已经确定,一个解决办法正在实施之中.

    3. 2026年10月14日 UTC 12:29monitoring

      一项措施已经执行,我们正在监测结果.

    4. 2026年10月14日 UTC 12:31resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    部分停用, 单签登录

    开始时间 2026年9月21日 UTC 06:51 · 1h 24m

    Outage重大事件
    受影响的组件
    Lyyti iOS applicationEvent WebsitesLyyti PortalLyyti Android applicationPulse EVS
    1. 2026年9月21日 UTC 06:51investigating

      我们目前正在调查这一问题.

    2. 2026年9月21日 UTC 07:36investigating

      我们正在继续调查这一问题.

    3. 2026年9月21日 UTC 08:08identified

      这一问题已经确定,一个解决办法正在实施之中.

    4. 2026年9月21日 UTC 08:15resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    支助事务中断

    开始时间 2026年9月16日 UTC 08:44 · 4h 18m

    Outage重大事件
    受影响的组件
    Lyyti Support
    1. 2026年9月16日 UTC 08:44investigating

      目前由于服务供应商停业,我们的支助服务受到干扰. 你可能会遇到反应时间的延误,或者通过各种渠道难以到达我们的支援团队.

    2. 2026年9月16日 UTC 11:34monitoring

      已经落实了一个固定方案,我们的支助服务似乎再次到位。 请注意,仍然可能发生拖延和中断。 我们正在监视情况.

    3. 2026年9月16日 UTC 13:02resolved

      支助服务已经全面运作,没有中断.

    自动翻译自官方事件更新。

    向微软365地址发送电子邮件可交付性问题

    开始时间 2026年9月4日 UTC 12:11 · 1h 16m

    Issues轻微事件
    受影响的组件
    Messaging
    1. 2026年9月4日 UTC 12:11identified

      由于微软365环境中的一个全球性问题,我们目前正在面对微软主机电子邮件地址的电子邮件可发送性问题。 我们正在监测局势.

    2. 2026年9月4日 UTC 13:27resolved

      全球微软365期已解决,电子邮件发送恢复正常. 任何受断电影响而延迟发送的电子邮件,目前都备受不满.

    自动翻译自官方事件更新。

    Major outage

    开始时间 2026年7月1日 UTC 07:06 · 2h 20m

    Outage重大事件
    受影响的组件
    Lyyti iOS applicationAPI & IntegrationsEvent WebsitesLyyti registrationLyyti PortalLyyti Android applicationPulse EVSLyyti Support
    1. 2026年7月1日 UTC 07:06investigating

      We are currently investigating this issue.

    2. 2026年7月1日 UTC 07:13identified

      The issue has been identified and a fix is being implemented.

    3. 2026年7月1日 UTC 07:30monitoring

      We are continuing to monitor for any further issues.

    4. 2026年7月1日 UTC 07:48identified

      We're currently experiencing unusual high amounts of traffic.

    5. 2026年7月1日 UTC 08:47monitoring

      A fix has been implemented and we are monitoring the results.

    6. 2026年7月1日 UTC 09:26resolved

      This incident has been resolved.

    7. 2026年7月2日 UTC 10:12postmortem

      **Status update: Service disruption on 1 July 2026** On Monday 2026-07-01, between 07:00 and 08:55 UTC, Lyyti experienced unavailability and degraded performance affecting Lyyti core, including Portal, registration pages, API, integrations and mobile apps. Due to unforeseen circumstances, a high-traffic registration event triggered multiple edge cases in our system, resulting in significantly higher than expected load on our servers, which in turn caused slowness and disruption to our normal services. This was more than a routine traffic spike, and our team worked throughout the incident to restore full service. As part of our post-mortem analysis, we have identified the underlying causes. We have since deployed fixes to mitigate the identified issues and prevent this from happening again. We apologize for the inconvenience caused by this outage. If you have any further questions regarding this incident, do not hesitate to contact us.

    Major Outage

    开始时间 2026年6月16日 UTC 09:14 · 43m

    Outage严重事件
    受影响的组件
    Lyyti iOS applicationAPI & IntegrationsMessagingEvent WebsitesLyyti registrationLyyti PortalLyyti Android applicationPulse EVS
    1. 2026年6月16日 UTC 09:14investigating

      We're currently investigating a major outage, no data is lost or corrupted.

    2. 2026年6月16日 UTC 09:28monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年6月16日 UTC 09:57resolved

      This incident has been resolved.

    Issues with generating invoices

    开始时间 2026年5月15日 UTC 07:41 · 47m

    Issues轻微事件
    受影响的组件
    Lyyti registration
    1. 2026年5月15日 UTC 07:41investigating

      We are currently investigating this issue.

    2. 2026年5月15日 UTC 07:43identified

      The issue has been identified and a fix is being implemented.

    3. 2026年5月15日 UTC 07:52monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年5月15日 UTC 08:28resolved

      This incident has been resolved.

    Issues with the email editor

    开始时间 2026年4月30日 UTC 09:44 · 9m

    Issues轻微事件
    受影响的组件
    MessagingLyyti Portal
    1. 2026年4月30日 UTC 09:44investigating

      We are currently investigating this issue.

    2. 2026年4月30日 UTC 09:47identified

      The issue has been identified and a fix is being implemented.

    3. 2026年4月30日 UTC 09:48monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2026年4月30日 UTC 09:53resolved

      This incident has been resolved.

    Partial outage with Support services

    开始时间 2026年4月27日 UTC 11:43 · 1h 47m

    Outage重大事件
    受影响的组件
    Lyyti Support
    1. 2026年4月27日 UTC 11:43investigating

      We are currently investigating this issue.

    2. 2026年4月27日 UTC 12:58monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2026年4月27日 UTC 13:30resolved

      This incident has been resolved.

    Knowledge base unavailable (Lyyti Portal is working as usual)

    开始时间 2026年3月23日 UTC 08:37 · 3h 6m

    Issues轻微事件
    受影响的组件
    Lyyti Support
    1. 2026年3月23日 UTC 08:37investigating

      We are currently experiencing issues with our knowledge base and Lyyti's help articles are therefore unavailable. We're investigating the issue and hope to resolve it quickly.

    2. 2026年3月23日 UTC 09:45investigating

      We are continuing to investigate this issue.

    3. 2026年3月23日 UTC 11:44resolved

      Knowledge base is available again!

    Issues with Material bank file uploads

    开始时间 2026年3月18日 UTC 07:47 · 11m

    Issues轻微事件
    受影响的组件
    Lyyti Portal
    1. 2026年3月18日 UTC 07:47investigating

      We are currently investigating this issue.

    2. 2026年3月18日 UTC 07:47identified

      The issue has been identified and a fix is being implemented.

    3. 2026年3月18日 UTC 07:58resolved

      This incident has been resolved.

    Message statuses not reflected

    开始时间 2026年2月20日 UTC 17:00 · 2d 21h

    Issues轻微事件
    1. 2026年2月23日 UTC 13:55resolved

      Statuses for outbound email messages were not properly reflected in the messaging statistics in Lyyti Portal. The status update was out of order between Friday 18:50 UTC and Monday 13:25 UTC, and mail statuses updated during this time will unfortunately not be reflected in the messaging statistics in Lyyti Portal. Rest assured that the incident only concerns the visibility of message statuses. Email messages has been delivered as normal during the whole period of this incident. We are sorry for the inconvenience caused by this issue.

    Message statuses are not reflected properly

    开始时间 2026年2月18日 UTC 12:53 · 2h 46m

    Issues轻微事件
    受影响的组件
    Messaging
    1. 2026年2月18日 UTC 12:53investigating

      Since approximately 8:40 UTC today, statuses for outbound email messages are not properly reflected in the messaging statistics in Lyyti Portal. This causes all messages to be shown as 'sent' regardless of the actual status. In other words, statuses like 'opened', 'clicked', 'bounced', 'blocked', are not currently reflected for most messages sent today. Rest assured that messages are being delivered as normal, and the issue at hand only concerns the statistics and the visibility of statuses for specific messages. We are investigating the issue together with the email service provider, and we will let you know once the issue has been resolved.

    2. 2026年2月18日 UTC 13:33monitoring

      The cause for the issue with the statuses has been located and the issue has been resolved. Email status updates are currently flowing normally, but it will take a moment for the statuses for the last few hours to be updated within Lyyti. We are monitoring the situation and will close the incident once all statuses have been properly updated.

    3. 2026年2月18日 UTC 15:39resolved

      Retroactive email statuses that had accumulated during the day have been updated, and statuses are updating in real-time as of approximately 14:05 UTC. This incident has been resolved.

    Support services are down

    开始时间 2025年12月5日 UTC 09:10 · 15m

    Outage严重事件
    受影响的组件
    Lyyti Support
    1. 2025年12月5日 UTC 09:10investigating

      Our support services are currently unavailable due to a major Cloudfare outage. We're monitoring the situation.

    2. 2025年12月5日 UTC 09:19monitoring

      Our support services are slowly up and running again.

    3. 2025年12月5日 UTC 09:25resolved

      The incident has been resolved and our support services are up and running again.

    Lyyti modules inaccessible

    开始时间 2025年11月7日 UTC 13:28 · 33m

    Outage重大事件
    受影响的组件
    Event WebsitesPulse EVS
    1. 2025年11月7日 UTC 13:28investigating

      We are currently investigating this issue.

    2. 2025年11月7日 UTC 13:40identified

      The initial root cause is still being investigated. An operational issue affecting a cluster compute node was identified and the node has been recreated. Service has been restored, and we are monitoring the cluster for full stability.

    3. 2025年11月7日 UTC 13:55monitoring

      The operational issue has been mitigated, and services are now reporting as operational. We are under a period of enhanced monitoring. A key cluster compute node, which was previously unavailable, has been successfully recreated and brought back online. We are now closely monitoring the stability and performance of the cluster. We continue to investigate the root cause of the initial compute node failure.

    4. 2025年11月7日 UTC 14:01resolved

      This incident has been resolved.

    Issues with Event Websites and Pulse EVS

    开始时间 2025年10月2日 UTC 06:34 · 35m

    Outage严重事件
    受影响的组件
    Event WebsitesPulse EVS
    1. 2025年10月2日 UTC 06:34investigating

      We are currently investigating this issue.

    2. 2025年10月2日 UTC 06:37identified

      The issue has been identified and a fix is being implemented.

    3. 2025年10月2日 UTC 06:44monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年10月2日 UTC 07:09resolved

      This incident has been resolved.

    Delay in email send outs

    开始时间 2025年9月30日 UTC 10:28 · 4h 21m

    Issues轻微事件
    受影响的组件
    Messaging
    1. 2025年9月30日 UTC 10:28investigating

      We are currently experiencing a delay in email send outs. Messages will be delivered, but with a delay. We're currently investigating the issue with our email service provider.

    2. 2025年9月30日 UTC 11:24identified

      The issue has been identified and a fix is being implemented by our email service provider.

    3. 2025年9月30日 UTC 14:49resolved

      This incident has been resolved.

    Modules backend unresponsive

    开始时间 2025年9月11日 UTC 08:45 · 21m

    Outage重大事件
    受影响的组件
    Event WebsitesPulse EVS
    1. 2025年9月11日 UTC 08:45investigating

      We are currently investigating this issue.

    2. 2025年9月11日 UTC 08:57monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年9月11日 UTC 09:06resolved

      This incident has been resolved.

    Intermittent unavailability of web services

    开始时间 2025年8月12日 UTC 15:00 · 0m

    Outage重大事件
    1. 2025年8月14日 UTC 06:12resolved

      Due to abnormally high load on some production servers, our web services experienced an intermittent outage between 15:00-15:10 UTC. This resulted in momentary inability to access event registration pages and other web services. The underlying causes have been analyzed and fixes are being implemented to prevent similar outages from occurring in the future. We are sorry for the inconvenience caused by this outage.

    Major service outage

    开始时间 2025年8月7日 UTC 10:21 · 43m

    Outage严重事件
    受影响的组件
    Lyyti iOS applicationAPI & IntegrationsMessagingEvent WebsitesLyyti registrationLyyti PortalLyyti Android applicationPulse EVSLyyti Support
    1. 2025年8月7日 UTC 10:21investigating

      We are currently investigating this issue.

    2. 2025年8月7日 UTC 10:21investigating

      We are continuing to investigate this issue.

    3. 2025年8月7日 UTC 10:26monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2025年8月7日 UTC 11:03resolved

      This incident has been resolved. The root cause for the incident was related to code changes that were deployed into production by our production team. Despite being properly reviewed and approved, the code changes caused unforeseen issues under certain circumstances. As a result, there were issues accessing Lyyti's services between 10:00-10:23 UTC. We are sorry for the inconvenience caused by this outage.