Mycase 中断历史

1. 2026年10月5日 UTC 17:25investigating

   我们知道对高级用户的搜索已退化,我们正在积极调查.

2. 2026年10月5日 UTC 17:42monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年10月5日 UTC 21:18resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年3月23日 UTC 17:21investigating

   We are currently investigating this issue.

2. 2026年3月23日 UTC 22:10monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月24日 UTC 12:59resolved

   This incident has been resolved.

1. 2026年3月20日 UTC 19:03investigating

   We are currently investigating this issue.

2. 2026年3月20日 UTC 21:36monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年3月21日 UTC 05:42resolved

   This incident has been resolved.

1. 2026年2月11日 UTC 17:18investigating

   We are currently investigating this issue.

2. 2026年2月11日 UTC 17:48monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月11日 UTC 18:53resolved

   This incident has been resolved.

1. 2025年11月19日 UTC 14:07investigating

   We are currently investigating this issue.

2. 2025年11月19日 UTC 14:35resolved

   This incident has been resolved.

1. 2025年10月20日 UTC 13:04investigating

   We are currently investigating this issue.

2. 2025年10月20日 UTC 13:05investigating

   We are continuing to investigate this issue.

3. 2025年10月20日 UTC 13:51identified

   We’re continuing to work on bringing our systems fully back on track following a major outage at our cloud provider, who are still experiencing a partial service disruption. While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.

4. 2025年10月20日 UTC 14:37identified

   We are aware of customers seeing slow response times within the MyCase app and/or increased timeouts. This is the result of an ongoing incident with our cloud provider, AWS, and we are closely monitoring the situation to restore operations to normal as quickly as we can. We appreciate your continued patience in this matter.

5. 2025年10月20日 UTC 17:54identified

   We are continuing to monitor this incident with our cloud provider, AWS.

6. 2025年10月20日 UTC 19:48identified

   We are continuing to monitor this incident with our cloud provider, AWS. The incident persists, but gradual improvement is noted with login attempts and application navigation.

7. 2025年10月20日 UTC 21:22resolved

   This incident has been resolved.

1. 2025年9月3日 UTC 17:54investigating

   MyCase is currently experiencing degraded performance of the Search feature for some users. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page, and we will provide an update shortly.

2. 2025年9月3日 UTC 18:01identified

   The issue has been identified and a fix is being implemented.

3. 2025年9月3日 UTC 18:45monitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年9月3日 UTC 22:12resolved

   This incident has been resolved.

1. 2025年8月14日 UTC 20:49investigating

   We are currently investigating this issue.

2. 2025年8月15日 UTC 00:01resolved

   This incident has been resolved.

1. 2025年7月17日 UTC 23:30investigating

   We are currently investigating this issue.

2. 2025年7月17日 UTC 23:44identified

   The issue has been identified and a fix is being implemented.

3. 2025年7月17日 UTC 23:49resolved

   This incident has been resolved.

1. 2025年6月30日 UTC 21:19investigating

   We are currently investigating this issue.

2. 2025年6月30日 UTC 21:22investigating

   We are continuing to investigate this issue.

3. 2025年6月30日 UTC 21:28identified

   The issue has been identified and a fix is being implemented.

4. 2025年6月30日 UTC 21:34resolved

   This incident has been resolved.

1. 2025年6月10日 UTC 15:58investigating

   We are currently investigating this issue.

2. 2025年6月10日 UTC 16:20monitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年6月10日 UTC 16:56resolved

   This incident has been resolved.

1. 2025年4月22日 UTC 13:41investigating

   We are currently investigating this issue with our third party texting partner. While MFA texts may fail for some customers, using email to login will work. If you need to switch email for MFA, please reach out to your admin user to reset this feature.

2. 2025年4月22日 UTC 14:23monitoring

   MFA text messages from our third party texting partner are functioning. We continue to monitor their delivery status.

3. 2025年4月22日 UTC 15:18resolved

   This incident has been resolved.

1. 2025年4月2日 UTC 14:17investigating

   We are currently investigating this issue.

2. 2025年4月2日 UTC 14:36identified

   The issue has been identified and a fix is being implemented.

3. 2025年4月2日 UTC 15:12monitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年4月2日 UTC 16:12resolved

   This incident has been resolved.

1. 2025年3月3日 UTC 20:04investigating

   MyCase is currently experiencing degraded performance of the search feature. Our Development Team is aware of this issue and working as quickly as possible to resolve it. Please check back on this page and we will provide an update shortly.

2. 2025年3月3日 UTC 20:29identified

   The issue has been identified and a fix is being implemented.

3. 2025年3月3日 UTC 20:55monitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年3月3日 UTC 22:22resolved

   This incident has been resolved.

1. 2025年3月3日 UTC 18:00investigating

   We are currently investigating this issue.

2. 2025年3月3日 UTC 18:31monitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年3月3日 UTC 19:51resolved

   This incident has been resolved.

1. 2025年2月25日 UTC 21:40investigating

   We are currently investigating this issue.

2. 2025年2月25日 UTC 21:52monitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年2月25日 UTC 22:18resolved

   This incident has been resolved.

1. 2025年2月4日 UTC 21:09investigating

   We are currently investigating this issue.

2. 2025年2月4日 UTC 21:32identified

   The issue has been identified and a fix is being implemented.

3. 2025年2月4日 UTC 22:14monitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年2月4日 UTC 22:36resolved

   This incident has been resolved.

1. 2024年11月19日 UTC 18:08investigating

   Some users are experiencing errors when trying to log in to their MyCase account. While we investigate and fix the issue, this login page will work successfully: https://auth.mycase.com/login_sessions/new?client_id=tCEM8hNY7GaC2c8P&response_type=code

2. 2024年11月19日 UTC 18:49monitoring

   A fix has been implemented and we are monitoring the results.

3. 2024年11月19日 UTC 22:09resolved

   This incident has been resolved.

1. 2024年8月15日 UTC 18:35investigating

   We are currently investigating a potential issue with our data center provider and will provide updates as soon as possible

2. 2024年8月15日 UTC 18:58identified

   We are seeing a recovery in our data center provider and will continue to monitor.

3. 2024年8月15日 UTC 19:22monitoring

   We are seeing a recovery in our data center provider and MyCase service appears to be restored. We will continue to monitor to ensure resolution.

4. 2024年8月15日 UTC 19:42resolved

   This incident has been resolved.

1. 2024年5月31日 UTC 17:49investigating

   We are currently investigating a service interruption with LawPay Payments. This may affect your ability to record payments in MyCase if you are using the LawPay integration. We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes.

2. 2024年5月31日 UTC 17:52identified

   The issue has been identified and a fix is being implemented.

3. 2024年5月31日 UTC 19:05monitoring

   The fix has resolved the primary issues and we are continuing to monitor to ensure full resolution.

4. 2024年5月31日 UTC 19:35identified

   We continue to see degraded performance that may cause intermittent slowness or 500 errors. We are continuing to work on the resolution.

5. 2024年5月31日 UTC 20:51identified

   We are identifying additional solutions and will continue to implement and monitor until the issue is fully resolved.

6. 2024年5月31日 UTC 21:33monitoring

   A fix has been implemented and we are monitoring the results.

7. 2024年5月31日 UTC 21:35resolved

   This incident has been resolved.