11 Natterbox incidents · 2026年3月 — official updates, affected components, duration and resolution details.
2026年10月5日 3:33PM BST 已查明 -- -- 我们正在积极调查目前影响到发送和接收短信的问题。 我们的技术小组正在努力查明原因并恢复全部功能。 随着调查的进行,我们将更新我们的状况网页,提供进一步的细节。 2026年10月5日 3:50PM BST 已查明 -- -- 服务退化目前正在影响更广泛的数字频道,包括短信、WhatsApp和Web Chat。 我们的技术小组正在积极致力于恢复正常服务。 随着调查的进行,我们将更新我们的状况网页,提供进一步的细节。 2026年10月5日 5点27分BST 监测 -- -- 已实施缓解措施,目前所有数字信息服务都已投入使用。 我们正在继续密切监测平台业绩,同时我们的工程队将最终达成永久决议。 2026年10月6日 3:23PM BST 决心 -- -- 经过一段时间的密切监测,我们确认,这个问题没有再发生,现已结束。 我们对此可能造成的不便表示歉意。 如果遇到其他问题,请联系客户支助小组.
自动翻译自官方事件更新。
2026年10月3日 7:08PM BST 调查 -- -- 在《销售力量》更新之后,一些客户可能会遇到电话故障,因为线路政策正在使用AI组件。 我们目前正在进行调查,并将尽可能提供进一步的最新资料。 2026年10月4日 12:08PM BST 解决----现在应该解决这个问题。 如果你还遇到任何问题,请联系我们的支援小组.
自动翻译自官方事件更新。
2026年9月16日 10:07AM BST (英语). 已查明 -- -- 请注意,销售部队目前正在发生服务事故。 这与Natterbox平台无关,但因为我们的服务与 Salesforce 整合,Natterbox CTI(计算机电传集成)可能在此期间暂时受到影响. 我们强烈建议客户直接监控销售力量状况网页(https://status.salesforce.com), 下一次更新 : 我们正在积极等待直接从 Salesforce 得到进一步更新,并将在获得新信息后立即更新这一Natterbox状态网页。 2026年9月16日 10: 51AM BST(英语: 已查明 -- -- 纳特尔博克客户支持小组也间歇地受到这次销售部队服务事件的影响。 因为我们的内部团队目前无法可靠地访问销售力量和客户账户记录,所以请期待我们的回复时间出现一些延误. 我们正在尽我们所能协助你使用倒计时工作流程,我们赞赏你的耐心和理解,同时塞勒斯福克努力解决这个问题。 2026年9月16日 3:42PM BST (英语). 解决----销售力量报告说,它们已完成了对其余受影响案例的缓解工作。 他们目前正在对未自动恢复的剩余情况进行人工重新启动。 虽然绝大多数服务已完全恢复,但销售部队指出,某些特定情况下的个别客户仍可能遇到剩余延误或间歇性错误。 请继续监视销售力量状况页面, 以获取针对您具体情况的更新 。 如果你继续经历任何持续的Natterbox CTI问题,请毫不犹豫地通过我们的标准援助渠道与客户支助小组联系.
自动翻译自官方事件更新。
July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.
June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.
June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.
June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.
May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.
April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.
March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.
March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.
