9 Ncedcloud incidents · 2022年1月 — official updates, affected components, duration and resolution details.
2024年5月23日 9:35AM EDT 校对:Soup 这一问题已经确定,我们目前正在为找到解决办法而努力。 2024年5月23日 10: 26AM EDT 已识别 - NCDPI和身份自动化系统目前预计数据将于明天早上,即下一次文件运行期间的5/24成功处理. 2024年5月24日 9:16AM EDT 已查明 -- -- 截至5/24年,学生和工作人员数据处理工作一直被拖延。 国家新闻部和身份自动化中心继续努力寻求解决,并将继续宣传现状,直至该问题得到全面解决。 2024年5月30日 10:14AM EDT 已查明 -- -- 学生和工作人员数据准确到5/28。 虽然文件问题的深层原因正在调查中,但NCDPI和身份自动化公司计划周一、周三和周五手动修复和处理文件,直至问题得到解决。 下一批学生和员工档案将于5/31处理. 2024年5月31日 10:15AM EDT解决——学生和雇员档案按5/31的预期处理.
自动翻译自官方事件更新。
2024年3月27日 4:55PM EDT 已识别 - NCEdCloud 工作人员数据更新目前被延迟,原因是源数据中的用户字段对数据传输系统来说太大。 国家新闻部和身份自动化中心目前正在调查,并已提出一项拟议决议。 3/28上午将公布另一项最新状况。 目前工作人员数据应准确到3/22。 请注意,雇员增补不受影响,只是对现有雇员的更新。 2024年3月28日 9:58AM EDT 监控 - NCEdCloud 员工数据应自3/28起进行. NCPDI和身份自动化公司正在努力确认这个问题不会重新出现在3/29工作人员档案中。 2024年3月29日 8:49AM EDT 已解决 -- -- 问题已如第3/29号决议所预期的那样随着工作人员数据过程的成功解决.
自动翻译自官方事件更新。
2024年2月20日 8:33AM EST (英语). 调查 - NCEdCloud源数据处理目前因文件交付问题被搁置. NCDPI和身份自动化公司正在积极调查。 NCEdCloud数据应更新到2/18。 2024年2月20日 3:53PM EST (英语). 已识别 - NCDPI和身份自动化预计文件处理问题将在2/21上解决. 2月21日, 2024 8: 45AM EST Resolutiond - NCEdCloud中的数据为当前数据,截至2/21.
自动翻译自官方事件更新。
2024年1月30日 10:02AM EST (英语). 调查 - NCEdCloud 源数据处理目前被延迟,原因是用户账户中丢失的邮件数量出乎意料. 开发协会和新闻部正在调查这一问题。 没有NCEdCloud账户受到影响,但处理将会被推迟,直到处理出新的文件. 2024年1月31日 9:57AM EST (英语). 已解析 - 已成功处理1/31的来源数据.
自动翻译自官方事件更新。
September 15, 2022 10:28AM EDT Investigating - We have identified there is an issues and latency is expected at this time. We are investigating the core issue and will update site as details are available. September 15, 2022 2:16PM EDT Monitoring - At this time we are monitoring the site in order to ensure there are no additional issues. Upgraded to Operational. September 16, 2022 8:24AM EDT Investigating - It appears that we are experiencing latency within NCEdCloud 9-16-22. Currently amending the situation within AWS and will be monitor situation soon. September 21, 2022 12:44PM EDT Monitoring - Currently still monitoring issues that were happening with NCEdCloud last week. RCA occurring. September 29, 2022 2:03PM EDT Resolved - Issue is resolved. This is a 24 hours a day 7 days a week monitored event with alerts attached. RCA being determined.
February 28, 2022 1:37PM EST Monitoring - Amazon SNS service enables Rapid Identity to send SMS text messages directly to your employees. This service is currently having issues with specifically T-Mobile carrier. There is no indication that there are issues with any other carriers at this time. February 28, 2022 4:23PM EST Monitoring - The issue is not causing all carriers to be affected only T-Mobile and Sprint. March 1, 2022 9:42AM EST Resolved - On February 26, 2022, it appears that T-mobile's SMS servers started blocking the 10 origin numbers associated with our Amazon SNS account. We've reached out to the carrier to get reason behind the blockage, but at this time have still not heard back from them. To mitigate this issue we generated a new bank of origin phone numbers to send from. This change to origin numbers appears to have worked as we are now seeing successful delivery rate creep back up to normal. SMS service should now be restored for your T-mobile users. From what we can tell, this issue did not affect any other phone carrier.
February 10, 2022 11:11AM EST Investigating - We are currently experiencing a service disruption for NCDPI/NCEdCloud. We have identified the issue and are currently working to repair. No estimate at this time for repair. The ticket number for reference is 00062626. February 10, 2022 11:31AM EST Monitoring - Issue is being monitored and root cause analysis is being performed. All users should be able to access NCEdCloud at this time. February 10, 2022 1:00PM EST Resolved - This morning we experienced a 20 minute downtime that caused intermittent problems logging into NCEdCloud. The interruption has been identified and resolved with AWS and Identity Automation. Users should not be experiencing any further issues logging into NCEdCloud.
January 28, 2022 9:14AM EST Identified - There was an issue with a sync in PowerSchool that has been identified. There is a file that has not been able to process since Wednesday, January 26, 2022 identified as the Student file. We are currently working on a resolution for this issue. There will be no interruption or degradation of performance. Identity Automation appreciates your patience while we rectify the matter. January 30, 2022 10:25PM EST Resolved - All student file have been processed at this time.
January 9, 2022 9:50PM EST Identified - All internal Identity Automation emails are back up at this time. We do not expect any further downtime. January 9, 2022 9:50PM EST Resolved - All internal Identity Automation emails are back up at this time. We do not expect any further downtime.
