Netdocuments Us 中断历史

1. 2026年9月23日 UTC 12:43investigating

   我们正在调查一个影响美国服务局的问题。 客户在该处的导航可能缓慢,可能看到出入文件检查出错。 如果您遇到问题,并想提交支助个案,请通过门户网站与支助联系: https://support.netdocuments.com/ 页面存档备份,存于互联网档案馆

2. 2026年9月23日 UTC 13:34investigating

   我们正在继续调查一个影响美国服务局的问题。 客户可能会在该处间歇地缓慢导航,包括延迟装入工作空间摘要和主页项目,并可能看到检查文件进出时出现错误,包括显示文件已锁定。 如果您遇到问题,并想提交支助个案,请通过以下门户与支助联系:https://support.netdocuments.com/

3. 2026年9月23日 UTC 15:11investigating

   我们正在继续调查一个影响美国服务局的问题。 客户在该处的导航时断时续地缓慢,包括延迟装入工作空间摘要和主页项目,可能看到检查文件进出时出现错误,包括显示文件已锁定。 如果您遇到问题,并想提交支助个案,请通过以下门户与支助联系:https://support.netdocuments.com/

4. 2026年9月23日 UTC 16:24investigating

   我们正在继续调查一个影响美国服务局的问题。 我们查明了该处负责这一问题的领域,但尚未找到根源。 我们继续看到该处持续缓慢地导航,间歇地无法装载工作空间和主页物品。 我们还看到检查文件进出时出现错误,包括显示文件已锁定。 如果您遇到问题,并想提交支助个案,请通过以下门户与支助联系:https://support.netdocuments.com/

5. 2026年9月23日 UTC 17:38identified

   我们已采取行动缓解影响美国服务局的问题。 我们看到业绩开始恢复,但这一问题仍在持续。 虽然该系统继续恢复,但该处的导航仍然很慢,工作空间和主页项目的加载时断时续的故障以及存在的出错。 恢复正在逐步进行,我们期望大多数功能在今后数小时内继续得到改进。 我们将在接下来的几个小时里再次更新这一帖子,以进一步恢复。 使用ndOffice与文档交互,显示的性能和succus率比直接使用网页要好. 如果您还遇到问题,并想提交支助个案,请通过以下门户联系支助:https://support.netdocuments.com/

6. 2026年9月23日 UTC 22:06identified

   美国服务局的反应时间和业绩已经稳定下来。 我们正在密切监测局势,并开展额外工作来恢复全面运作。 这项工作的一部分涉及重新平衡受影响数据库的工作。 虽然重新平衡工作已经完成,但与文件或工作空间标识有关的文件的子集可能存在文件取用问题。 如果将文件或工作空间ID存储在正在积极进行再平衡维护工作的地方,则有可能暂时无法访问。 然而,随着重新平衡工作的结束,它将恢复到正常的无障碍和互动状态。 我们将在接下来的几个小时内再次更新这一帖子,以进一步恢复或获得新的信息。 如果您还遇到问题,并想提交支助个案,请通过以下门户联系支助:https://support.netdocuments.com/

7. 2026年9月24日 UTC 04:38monitoring

   美国服务局的反应时间和业绩保持稳定。 我们继续密切监测局势,恢复全部功能的剩余工作将在夜间完成,而不需要申报维护窗口。 我们将在星期四的美国商务日开始时, 如果您遇到其他问题并想提交支助个案,请通过门户网站与支助联系: https://support.netdocuments.com 页面存档备份,存于互联网档案馆

8. 2026年9月24日 UTC 12:12monitoring

   美国服务局的反应时间和业绩继续保持稳定。 我们完成了系统平衡,正在同步文件标识。 我们继续密切监测局势,同时开展剩余工作,以恢复全面运作。 随着新的进展,我们将更新这一职位。 如果您遇到其他问题并想提交支助个案,请通过门户网站与支助联系: https://support.netdocuments.com 页面存档备份,存于互联网档案馆

9. 2026年9月24日 UTC 15:09monitoring

   我们完成了数据库再平衡工作。 剩下的步骤是同步文档ID. 大部分文件和工作空间已如所预期的那样可供使用,这种同步工作还剩下一小部分。 我们正在积极改进时间估计并努力尽可能地加快进展。 目前,我们预计在今后1-2小时内完成这项工作。 一旦同步完成,我们将开始恢复为支持恢复而节制的其余服务部分,包括背景处理和API连接的集成。 我们建议清除您的浏览器缓存,并强制重新加载一个页面,以确保您看到来自服务处的最新数据. 我们将在一小时内再次更新这一帖子,并取得进一步进展。 如果您遇到其他问题并想提交支助个案,请通过门户网站与支助联系: https://support.netdocuments.com 页面存档备份,存于互联网档案馆

10. 2026年9月24日 UTC 16:14monitoring

    文件和工作空间ID的同步工作已经完成. 我们建议清除您的浏览器缓存,并强制重新加载一个页面,以确保您看到来自服务处的最新数据. 我们现在正在重新激活为支持恢复而抽出的资源部门,包括背景处理和API连接整合。 背景处理队列在处理过去24小时提交的项目时,将积压工作。 此外,由于同步工作已经完成,一些客户有可能看到不完整或重复的工作空间。 我们正在积极确定这些工作空间,并将能够通过一个脚本来处理。 我们将继续在得到更多信息后,再次更新这一文章。 如果您遇到其他问题并想提交支助个案,请通过门户网站与支助联系: https://support.netdocuments.com 页面存档备份,存于互联网档案馆

11. 2026年9月24日 UTC 17:27monitoring

    所有背景处理队列和API相接集已重新启用. 该处继续按预期水平开展工作。 背景处理队列正在迅速赶上,预计在未来几个小时内所有项目会恢复到典型的处理时间. 我们建议清除您的浏览器缓存, 并强制重新加载一个页面, 以确保您看到来自服务处的最新数据, 如果你没有看到您所期望的东西的话, 作为第一步. 对不完整或重复的工作空间的补救正在取得进展。 我们预计,工作也将在今后几个小时内完成。 我们将继续在得到更多信息后,再次更新这一文章。 如果您遇到其他问题并想提交支助个案,请通过门户网站与支助联系: https://support.netdocuments.com 页面存档备份,存于互联网档案馆

12. 2026年9月24日 UTC 22:02monitoring

    目前,几乎所有从事件中恢复的活动都已经完成. 我们建议清除您的浏览器缓存, 并强制重新加载一个页面, 以确保您看到来自服务处的最新数据, 如果你没有看到您所期望的东西的话, 作为第一步. - 所有背景处理队列和API连接集成已经重新启用,并运行在事件前级别. 对不完整或重复工作空间的补救已经完成。 - 大部分排队工作积压。 任何剩余的追赶行动预计将在一夜之间完成。 如果您遇到其他问题, 或者您仍然看不到您期望看到的东西, 请通过门户网站联系支援: https://support.netdocuments.com 页面存档备份,存于互联网档案馆

13. 2026年9月28日 UTC 21:19resolved

    影响美国服务局的事件已经解决。 我们继续与少数客户合作,确保所有工作空间问题得到充分补救。 如果你没有积极与客户支助合作,而且你还遇到任何问题,请联系我们作进一步调查: https://support.netdocuments.com 页面存档备份,存于互联网档案馆. 谢谢 净文件支持

自动翻译自官方事件更新。

1. 2026年9月18日 UTC 15:56investigating

   我们正在调查一个 Smartview 文档预览和文件细节无法载入美国服务系统的问题 。 该处的所有其他特点都正常运转。 直接通过网络或通过办公室打开文件是建议在问题得到解决之前查看文件的工作。 我们将继续在获得更多信息后更新这一文章。 如果您遇到困难, 请通过门户网站联系支持以登录您的支持大小写 。 https://support.netdocuments.com/ 页面存档备份,存于互联网档案馆

2. 2026年9月19日 UTC 03:27monitoring

   我们纠正了影响美国服务局SmartView文件预览的问题,并继续阻碍与第三方伙伴的Azure连接。 我们继续密切监测局势,如果有任何变化,我们将进一步更新该员额。 如果您仍然遇到问题或有进一步的问题,请通过门户网站联系支助: https://support.netdocuments.com/ 页面存档备份,存于互联网档案馆

3. 2026年9月21日 UTC 16:30resolved

   影响美国服务系统SmartView文档预览的问题已经解决. 如果您还遇到问题,并想提交支助个案,请通过以下门户联系支助:https://support.netdocuments.com/

自动翻译自官方事件更新。

1. 2026年7月16日 UTC 10:45identified

   我们确定,影响M365 Outlook和共同授权登录的一个问题是与第三方供应商发生的全球事件。 我们正在同第三方就一项决议进行合作。 作为一项工作,请使用办公室保存和编辑文件,但不受这一问题的影响。 一旦获得更多信息,我们将提供最新消息。 如果您遇到问题,并想提交支助个案,请通过门户网站与支助联系: https://support.netdocuments.com/ 页面存档备份,存于互联网档案馆

2. 2026年7月16日 UTC 11:38monitoring

   影响M365 Outlook和共同授权登录的问题已经解决,我们将继续密切监测。 如果您仍然遇到问题,并想提交支助个案,请通过门户网站与支助联系: https://support.netdocuments.com/ 页面存档备份,存于互联网档案馆

3. 2026年7月16日 UTC 12:32resolved

   影响M365 Outlook和共同授权登录的问题已经解决. 如果您仍然遇到问题,并想提交支助个案,请通过门户网站与支助联系: https://support.netdocuments.com/ 页面存档备份,存于互联网档案馆

自动翻译自官方事件更新。

1. 2026年6月30日 UTC 19:58investigating

   We are currently investigating an issue affecting the US Service. Some customers may experience a Navigation Error when browsing workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026年6月30日 UTC 20:12monitoring

   We have remediated the issue impacting the US Service and causing the Navigation Error when browsing workspaces. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

3. 2026年6月30日 UTC 20:33resolved

   The issue impacting the US Service and causing the Navigation Error when browsing workspaces has been resolved. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

1. 2026年5月19日 UTC 12:59investigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026年5月19日 UTC 13:29investigating

   We are continuing to investigate an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026年5月19日 UTC 16:28investigating

   We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 2026年5月19日 UTC 17:36monitoring

   We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2026年5月19日 UTC 18:14resolved

   We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

1. 2026年5月18日 UTC 21:42investigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026年5月18日 UTC 22:06identified

   We are have identified the issue causing the disruption in the US Service and are working toward remediation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026年5月18日 UTC 22:43monitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 2026年5月18日 UTC 23:12resolved

   The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 2026年5月8日 UTC 23:10investigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026年5月8日 UTC 23:39investigating

   We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026年5月9日 UTC 00:06monitoring

   We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

4. 2026年5月9日 UTC 01:12resolved

   The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

1. 2026年4月27日 UTC 14:04investigating

   We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026年4月27日 UTC 14:08identified

   We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026年4月27日 UTC 14:19monitoring

   A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 2026年4月27日 UTC 14:51monitoring

   The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

5. 2026年4月27日 UTC 14:52resolved

   This incident has been resolved.

1. 2026年2月25日 UTC 14:50monitoring

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 2026年2月27日 UTC 15:35resolved

   This incident has been resolved.

1. 2026年2月18日 UTC 20:57investigating

   We are currently investigating a potential issue with the US Service. Users may receive an error message when attempting to login to the Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026年2月18日 UTC 21:37monitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026年2月19日 UTC 04:21resolved

   At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally. Additionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. We will continue to provide updates through Support Cases and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 2026年2月17日 UTC 14:54identified

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 2026年2月20日 UTC 15:42resolved

   This incident has been resolved.

1. 2026年2月2日 UTC 22:20investigating

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 2026年2月13日 UTC 14:26resolved

   This incident has been resolved.

1. 2026年1月2日 UTC 10:40investigating

   We are currently investigating an issue affecting the US service that may impact the creation of new documents and containers, including workspaces. Editing existing documents is not affected at this time. Additional symptoms may occur intermittently while we continue our investigation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2026年1月2日 UTC 11:15investigating

   Our investigation into the issue affecting the US service is ongoing. Creation of new documents and containers, including workspaces, will still be affected. Editing existing documents may be affected. Additional symptoms may occur intermittently while we continue our investigation. We will continue to provide updates as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2026年1月2日 UTC 11:51investigating

   Our investigation into the issue affecting the US service is ongoing. There is no change to impact at this time. We will continue to provide updates as more information becomes available.

4. 2026年1月2日 UTC 12:17identified

   We have identified the cause of the issue affecting the US service and are actively working on remediation. We will continue to provide updates as remediation progresses. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2026年1月2日 UTC 12:56monitoring

   A fix has been implemented for the issue affecting the US service, and we are actively monitoring to ensure stability. Creation of new documents and containers, including workspaces, should now be functioning normally. Editing existing documents remained unaffected. We will continue to provide updates as monitoring continues. If you are still experiencing issues, please contact Support via the portal: https://support.netdocuments.com/

6. 2026年1月2日 UTC 13:54resolved

   The issue affecting the US service has been fully resolved. Creation of new documents and containers, including workspaces, is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 2025年12月15日 UTC 13:10investigating

   We are currently investigating a potential issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for documents. Other symptoms may present themselves intermittently. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2025年12月15日 UTC 14:29identified

   We have identified an issue with the US Service. The database infrastructure became impacted after a change window. We have engaged our database vendor and are actively working to resolve the issue. During this time, some users may experience difficulty with searching for workspaces or documents. Other symptoms may present themselves intermittently. Several actions have been taken and some areas of the Service are seeing improved performance. Advanced Searching and Go To searching are still impacted. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2025年12月15日 UTC 15:16identified

   We are actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. The actions taken thus far have been effective and we are tracking progress as the work continues. Our current estimate for full recovery is approximately 90 minutes from now. That estimate is based on all the information currently available and may change if new information arises. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 2025年12月15日 UTC 17:03identified

   We are still actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. From the work that has been completed, improvement is being observed in the performance of workspace searching and lookup table interactions, but full recovery across the platform has not yet been completely achieved.  As a result, the previous estimate for recovery has been extended another 60 minutes. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2025年12月15日 UTC 18:21identified

   The work to remediate the issue with the US Service is continuing. While the actions taken today have not yet returned full functionality to the Service we are seeing some improvements in Service response. At this time, some users are experiencing difficulty with searching for workspaces or using the Advanced Search page. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

6. 2025年12月15日 UTC 20:05identified

   We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. At this time, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

7. 2025年12月15日 UTC 23:12identified

   Update - We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. We are working on a more comprehensive update that we will post here within an hour. The current status is similar to the previous update, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

8. 2025年12月16日 UTC 01:20identified

   Update – US Service database incident and current status We recognize that today’s disruption remains ongoing, and that earlier progress noted on our trust site did not persist or lead to full recovery. We apologize for the continued impact on your work and want to provide more detail about what is happening, how it relates to a prior incident, what we’re doing now, and mitigations that might be options for your team members. Summary of impact: In the US region • Workspace search, Advanced Search, and Lookup Table interactions are still degraded. • Some users may see intermittent errors or slow responses in other parts of the Service. • Direct access to content (for example via Favorites, Recents, direct workspace links, or Echo-synced documents on your local device) generally continues to work. How today’s issue started We deployed an upgrade to our Lookup Table database platform outside of business hours. This upgrade was part of our long-term plan to move from a NetDocuments patch to our database provider’s own permanent fix for a bug that previously affected the US Service. Despite having tested this upgrade extensively in our lab environment when it was applied to the US production cluster we experienced a disruption that meant: • Memory pressure within the cluster caused database nodes to become unresponsive and require repeated restarts. • As the cluster became unstable, our search and lookup indexes (including Full Text indexes and Lookup Table structures that power workspace search and Advanced Search) were affected. • Our cloud operations team deleted and rebuilt one of the Full Text index replicas and then recreated the replica, but indexing did not fully recover. As soon as we saw the impact to the cluster stability, we followed our protocol and rolled back the change to the previous database version. Why service did not fully recover after the rollback The rollback itself completed, but unexpectedly the cluster recovery process did not successfully complete across all nodes. How this relates to the earlier database incident Earlier this year, a bug in the Lookup Table database platform caused a serious disruption in the US Service. In response, we: • Deployed an application-level patch in our software that enforces query timeouts independently of the database configuration. Our application-level patch has remained effective and resilient. Today’s incident arose when we fulfilled our commitment to deploy the database provider’s permanent fix via a database upgrade. Both incidents involved unexpected behavior in our database layer. We’re working closely with the database providers’ engineering as part of our remediation efforts, and we’re reviewing our deployment and testing practices to help reduce the risk of recurrence. What we are doing now Our teams are working around the clock to restore full service. Specifically, we are: • Collaborating directly with senior engineers at the platform provider to pinpoint and remediate the memory and indexing behavior we saw after the upgrade. • Completing the rebuild and rebalance of the affected Full Text and Lookup Table indexes in the US cluster. • Carefully restarting web and API servers as indexes recover, while monitoring performance and error rates in real time. Because the remaining work is dominated by index recovery and validation, we are not publishing a precise time estimate for full restoration at this point. Previous estimates were based on the best information we had at the time, but as the incident evolved, they proved too optimistic. We will only provide an ETA when we have high confidence. What you can do in the meantime While we work to restore full search and lookup functionality*: • Team members will be able to access a workspace; you can often still do so from Favorites, Recents, or via a direct link to the workspace. Direct links can be sent from one team member to another as needed if they have access to the workspace. • Documents that have been synchronized locally via Echo can be accessed directly from your local Echo folder. Please ensure you and collaborators review final documents to ensure merging of updates. We will continue to post updates here as we make progress on index recovery and will also publish a full root cause analysis after the incident is fully resolved, including the specific actions we are taking in coordination with the database provider and within our own change and testing processes to reduce the risk of recurrence.

9. 2025年12月16日 UTC 05:23monitoring

   The Lookup Table issue that has been impacting the US Service is now stabilized. Searching, Workspace access, and all other functions are operating normally at this time. We are monitoring the situation closely for any further impacts. We are continuing the work with our database vendor to confirm the ultimate root cause and will share a detailed update explaining what occurred and the steps we are taking to prevent it from happening again. The incident on this page will remain in a Monitoring state, and we will update this post immediately if the situation changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

10. 2025年12月17日 UTC 00:46resolved

    At this time, we are updating the status of the Trust Site posting to Resolved as Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 2025年11月10日 UTC 20:06investigating

   We are investigating an issue with document access in the US Service region that is impacting some customers ability to upload or download documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 2025年11月10日 UTC 20:35identified

   We have identified the issue with document access in the US Service region that is impacting some customers' ability to upload or download documents and are currently taking action to remediate the symptoms. We will continue to provide updates to this post as the issue is investigated further. We anticipate the next update to be within the next 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

3. 2025年11月10日 UTC 21:28monitoring

   We have remediated the issue with document access in the US Service region that was impacting some customers' ability to upload or download documents. We are continuing to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 2025年11月10日 UTC 22:30resolved

   The issue with document access in the US Service region that was impacting some customers' ability to upload or download documents is now resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 2025年10月29日 UTC 18:11identified

   We aware of an ongoing issue with Microsoft Azure. They have posted an impacting event on their status page that is actively being investigated in the US. Details can be found here: https://azure.status.microsoft/en-us/status As a result of the Microsoft impact, NetDocuments customers may experience problems with some components in their application. Possible impacts may include: PatternBuilder - Admin Apps Tab PatternBuilder - Word Add-in M365 Outlook Add-In M365 Word Add-In Chatlink SetBuilder We will continue to provide updates to this post as the Microsoft incident is updated.

2. 2025年10月29日 UTC 21:55monitoring

   Update: Our internal testing of the issue with Azure is indicating improved functionality of the features impacted by the Microsoft outage. Because their remediation will take time to fully propagate through Azure it is possible some customers may still be experiencing issues. Full DNS resolution for the issue may take up to 24 hours. Many NetDocuments customers, however, are already reporting all components have returned to normal operation. Again, the latest detail of their issue can be found here: https://azure.status.microsoft/en-us/status We will continue monitoring this situation closely and post additional updates here if anything changes.

3. 2025年10月30日 UTC 16:19resolved

   Microsoft has resolved their issue with Azure and internal testing shows all NetDocuments applications are functional at this time. Details of Microsoft Azure status can be found here: https://azure.status.microsoft/en-us/status

1. 2025年10月27日 UTC 20:25identified

   We have identified an issue with performance in the US Service region and are currently taking action to remediate. A limited subset of users may experience general slowness when navigating to workspaces, empty workspaces, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2025年10月27日 UTC 21:09monitoring

   We have remediated the issue with performance in the US Service region that was affecting a limited subset of customers. Users that were experiencing issues when searching or navigating to workspaces should see response times returning to normal levels. Document searching may remain affected for documents uploaded in the last 90 minutes as those are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2025年10月30日 UTC 16:24resolved

   At this time, all documents that were uploaded during the Service disruption have been fully processed and the system is performing as expected. If you are unable to find documents uploaded during that time in their proper locations, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ or reply to your currently open Case.

1. 2025年10月19日 UTC 20:29resolved

   We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications. We believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week’s disruption. If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 2025年10月15日 UTC 15:45investigating

   We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 2025年10月15日 UTC 18:11investigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2025年10月15日 UTC 19:09investigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. Our teams are working closely with technical experts from our database provider and are actively engaging to identify and remediate the issue. The problem we have identified is centered around the lookup table queries in our database environment, which is contributing to the experience customers are encountering. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 2025年10月15日 UTC 19:51investigating

   We continue to actively troubleshoot the issue and our teams remain fully engaged in resolving it. We’ll provide our next update here within the next 75 minutes—or sooner if new details become available. We appreciate your continued patience and understanding. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2025年10月15日 UTC 21:18investigating

   Our team is continuing to troubleshoot the issue and working toward full stability. While we’ve seen some recovery, we’re still investigating the root cause and monitoring system behavior closely. We’ll share another update as soon as more information becomes available within the next 90 minutes or sooner. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 2025年10月15日 UTC 23:55investigating

   Update: We are continuing to actively investigate this issue and have not yet confirmed a root cause or permanent resolution. The platform is currently stable, with normal Service response times and all features available. If you are still experiencing any issues, please contact Support via the NetDocuments Support Portal : https://support.netdocuments.com/ Because our investigation of the root cause is ongoing, we are maintaining Investigation status and continuing to monitor the platform closely to ensure sustained stability. We will provide another update as more information becomes available or if the situation changes.

7. 2025年10月16日 UTC 23:10monitoring

   The US Service response times have remained at typical levels today and all aspects of the Service are functioning normally at this time. This incident will remain open as we continue to monitor the situation closely. We’ll share another update here tomorrow or add additional information if anything further changes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

8. 2025年10月17日 UTC 23:52resolved

   At this time, we are updating the status of the trust site posting to Resolved because Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 2025年10月14日 UTC 16:11investigating

   We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 2025年10月14日 UTC 16:19investigating

   We are continuing to investigate this issue.

3. 2025年10月14日 UTC 16:47investigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 2025年10月14日 UTC 17:46investigating

   We are continuing to investigate the issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

5. 2025年10月14日 UTC 20:28investigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 2025年10月14日 UTC 21:19monitoring

   Remediation is now in place to resolve the issue impacting the US Service. We are monitoring the remediation to ensure it is stable. Users may need to log out and back in to their NetDocuments Service in order to be returned to their expected performance levels. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/

7. 2025年10月14日 UTC 22:08resolved

   The issue impacting the US Service is now resolved. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/