67 Neverbounce incidents · 2024年10月 — official updates, affected components, duration and resolution details.
目前,我们意识到一个造成一些延迟的问题,即更新Chorus UI中的通话记录状态和其他数据要素。 电话正在录音,但状态可能会在结束之后继续显示为Live. 我们的工程组正在调查.
数据已开始重新索引。 这可能需要一些时间来充分重新指数化,但我们正在密切监测结果.
影响Chorus平台数据显示的问题现已解决. 重新编制索引的工作仍在进行中,因此,在完成这项工作时,可能会出现一些延迟更新以调用状态和其他要素的情况。 * 更新日期:2026年9月28日* -- -- 虽然这一事件已经得到缓解,但对某些客户来说,重新索引仍在进行中,可能需要一段时间才能完成.
自动翻译自官方事件更新。
我们的工程组了解并调查了影响观众的问题。 在这段时间里,观众在加载时可能经历耐久,或者可能根本不加载. 用户在尝试访问观众时可能会看到出错. 我们的工程队正在积极努力解决这一问题。 谢谢你的耐心.
我们的工程队已经对这个问题采取了补救措施,受众现在应该像预期的那样工作。 我们的小组正在继续监测这一办法,以确保该平台充分运作。 谢谢你在我们团队努力解决这个问题期间的耐心.
影响受众的问题已经得到解决.
自动翻译自官方事件更新。
我们知道,有些客户的电话录音时断时续。 在此期间,我们将回到通过机器人录制 如果你的设置允许。 我们的工程组正在积极调查这个问题,并正努力尽快解决这个问题。 此时,如果你不看到机器人加入你的电话,我们建议通过你的视频会议提供商录制你的电话,然后可以手动将录制文件导入Chorus平台. 有关此点的说明请参见:https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查一个影响GTM Studio观众的问题。 我们的工程队正在积极进行这项工作,我们将很快提供最新情况.
我们的工程团队正在继续调查影响 GTM Studio Auditences 的问题. 我们将随即在此发布更多最新消息.
我们查明了影响GTM Studio观众的问题,并已实施了一个解决方案。 我们的团队目前正在密切监测结果,此时GTM Studio Auditers服务应当恢复.
这起影响GTM Studio观众席的事件现已解决.
自动翻译自官方事件更新。
在10:45-12:40pm ET的时间范围内,可能没有记录到一个子集的通话. 我们的工程已经解决了这个问题,下午12点40分之后的电话将按预期记录。 此外,您可能看到电话处理的延迟,直到一天结束。 如果您的会面是通过视频会议提供商的云记录录制的,您可以手动将录制文件导入到Chorus平台. 有关此点的说明请参见:https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus 在受影响的时间里,一些用户错误地收到电子邮件通知,称他们的日历集成被断开. 您的日历连接仍然活跃且可操作; 您无需采取任何行动 。 如果您确实想要校验或重新连接您的日历, 请遵循这里列出的步骤 : https://help.zoominfo.com/s/article/ How-to-Connect- and-Sync- Your-Calendar
这一事件已经解决,但您可能会看到电话处理被拖延到一天结束.
自动翻译自官方事件更新。
We are aware of and currently investigating an issue causing processing issues on large list processing including CSV Exports, ListMatch, Audience creation. During this time you may see processing delays/failures when processing large lists/exports within the ZoomInfo Platforms. We will continue to post updates as we have them.
We've identified this List processing issue is due to an issue one of our third party vendors is experiencing. We are both working with our vendor for updates and investigating mitigation strategies on our end where possible. We expect Jobs that experience issues will be queued for retry once the issue is resolved.
We are continuing to work with our vendor while still exploring mitigation strategies on our end. We will continue to post updates as we have them. We appreciate your patience and understanding as we explore solutions and work with our vendor.
We have implemented mitigation steps on our end and are currently monitoring the results. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.
This issue has been resolved. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.
目前Chorus正经历着重大的延迟,这可能会阻止用户访问或导航平台. 注:呼叫连接和记录功能仍在运作。 我们的工程团队正在积极调查这个问题并努力恢复正常的平台性能.
影响Chorus平台性能的问题已经解决. 我们的工程团队恢复了正常的站台性能,而Chorus现在正在按预期运行.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们了解并调查了一个影响ZoomInfo平台的意向搜索的问题。 客户在进行依赖意向数据的搜索时可能会遇到错误或无响应. 我们的工程队正在认真调查这个问题并努力尽快恢复正常服务.
一项固定措施已经执行,我们正在监测结果.
影响意向搜索的问题已经解决. 我们的工程组已实施一个固定,该平台现已按预期运行.
自动翻译自官方事件更新。
在7月20日的7:00ET至7月21日的10:00ET时间段内,一组有记录的通话可能没有捕获到视频部分. 我们的工程团队为此发布了一个固定,7月21日10:00后ET的电话会像预期的那样捕捉到视频.
自动翻译自官方事件更新。
目前,我们正与一家第三方供应商发生问题,这影响到所有Chorus服务。 在此期间,我们建议客户使用已有的本地缩放记录。 我们正与这家供应商一道积极监测局势,以及我们最终的调查备选方案,以帮助减轻影响,并将在我们收到这些备选方案时提供最新情况.
Chorus Services已经恢复,我们的工程组将继续监测结果。 我们的工程组将手动处理任何因第三方供应商停产而中断处理的电话.
影响Chorus服务的事件已经解决. 我们的工程组将继续后处理任何被困在处理中的电话.
自动翻译自官方事件更新。
我们正面临对观众进行后端处理的问题。 该小组正努力解决这一问题.
我们的工程团队已经解决了影响观众后端处理的问题. 服务恢复,观众处理恢复. 我们的小组将继续监测这项服务,同时处理剩余的积压案件.
现在所有服务正常运行,观众处理已经恢复正常运行.
自动翻译自官方事件更新。
我们了解并调查影响《环球报》平台的问题。 客户可能会遇到间歇性服务中断,包括超时,性能退化,或难以访问RingLead功能. 我们的工程组正在积极调查这个问题并努力尽快恢复正常服务.
我们的工程团队已经确定并解决了影响"环行会"平台的问题. 我们正在继续密切监测该平台,以确保服务保持稳定。 用户现在应该能够按预期访问和使用RingLead.
我们的工程团队已经解决了影响"环行会"平台的问题. 服务已经恢复,用户现在应当能够按预期访问和使用RingLead.
自动翻译自官方事件更新。
我们的工程团队目前正在了解和调查一个影响电子邮件核查的问题,即Neverbounce API和独立平台。 在此期间,用户在验证电子邮件时可能会遇到暂时性或更高的未知或无效率. 感谢你在我们努力解决这一问题期间的耐心。 我们将随时提供最新情况.
我们的工程组已经执行了一个固定方案,目前正在监测结果。 我们还在努力重新处理可能受暂时性影响的任何待职工作.
造成电子邮件核查时间增加的问题已经解决.
自动翻译自官方事件更新。
We are aware of and investigating issues affecting the RingLead platform. Customers may experience intermittent service disruptions, including timeouts, degraded performance, or difficulty accessing RingLead features. Our Engineering team is actively investigating the issue and working to restore normal service as quickly as possible.
Our Engineering team has identified and resolved the issue affecting the RingLead platform. We are continuing to monitor the platform closely to ensure services remain stable. Users should now be able to access and use RingLead as expected.
Our Engineering team has resolved the issue affecting the RingLead platform. Services have been restored, and users should now be able to access and use RingLead as expected.
We have identified an issue impacting certain Search and Intent-related services. As part of our mitigation efforts, some scheduled workflows, CSV exports, and background processing jobs have been temporarily delayed. Our Engineering team has identified the root cause and is actively working toward a full resolution. Users may experience delays in search-related processing, workflow execution, and CSV export operations. We will continue to provide updates as more information becomes available.
The issue impacting Enrich, Intent, CSV exports, and workflow processing has been resolved. Users should now be able to run enrichments, list uploads, CSV exports, and workflows as expected. Our Engineering team has fixed the issue.
We are aware of and currently investigating an issue impacting users' ability to log in to Chorus. Users may see the Chorus page stuck on the loading screen or may be unable to access the Chorus platform. Our engineering teams are actively investigating and working to restore access as soon as possible. We will provide updates as more information becomes available.
The issue impacting Chorus login and platform access has been resolved. Users should now be able to successfully access Chorus and utilize platform functionality as expected. Our engineering teams have implemented a fix and confirmed service restoration.
We are aware of issues impacting Chorus login, call recording, and email/calendar sync. During this time, calls may not be recorded and newly scheduled calls may not sync from your calendar. Additionally, users may see an error when attempting to login to the Chorus platform. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.
Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login, call recording, and email/calendar sync functionality should be fully restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
The Chorus issues have been resolved. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus
Our Engineering team is currently aware of and investigating an issue impacting jobs from processing as expected on both Neverbounce API and the standalone platform. During this time, users may have issues uploading lists, and lists may take longer to process than expected. Our Engineering team is working as quickly as possible to restore functionality. Thank you for your patience as we work to resolve this issue.
Our Engineering team has identified the issue and implemented a fix. Any new jobs should now process as expected on both the Neverbounce platform and Neverbounce API. Any jobs that did not process as expected during this incident should begin to process over the next couple of hours. Thank you for your patience as our team works to resolve this issue. We will continue to monitor and will share an update when all jobs have been processed as expected.
Our Engineering team has confirmed that all previously submitted jobs have processed successfully on Neverbounce API and the Neverbounce platform. Jobs, such as list uploads and verification, should process as expected moving forward.
We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to endlessly load and eventually fail with an error for some users. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.
Our Engineering team implemented a fix for this issue and the Chrome Extension should now be functioning as expected. Users may need to perform a hard refresh of their browser for the extension to load, CMD+Shift+R for Macs and Ctrl+Shift+R for PCs. We are continuing to monitor to ensure the issue is fully resolved.
This incident has been resolved.
We are aware some calls recorded Monday April, 27th are not displaying the video after the call has processed. Our Engineering team is working to resolve this so videos appear for all impacted calls currently not displaying the video. In the meantime, audio and transcripts should still be available.
Engineering has released a fix for the impacted calls and video should now be fully restored for calls on Monday April, 27th. We will also be reprocessing impacted calls to ensure the transcript, speaker separation, and meeting summaries are available.
This incident has been resolved and all calls have been re-processed.
