53 New Relic incidents · 2024年7月 — official updates, affected components, duration and resolution details.
我们正在调查一个问题,即欧盟和美国区域的一些客户在浏览警报和活动网页时可能会遇到延误或出错.
在协调世界时8月3日08:13至9:30之间,欧盟和美国地区的客户在试图加载"新遗物UI"中的"警报与问题"一页时可能经历了一个问题. 这个问题现已解决,受影响的服务已恢复正常服务。 请关闭并重新打开"警报"网页以解决问题.
自动翻译自官方事件更新。
在协调世界时7月14日下午3:00至协调世界时7月17日10:00之间,我们经历了一个问题,即一些顾客在试图在美国,欧盟和JP地区创建,阅读或更新E2M(Events-2-Metrics)规则时遇到授权问题. 这是因为我们最近改变了授权的终点。 这些端点现在需要S2S认证,这导致了我们的E2M(Events-2-Metrics)请求失败. 我们的团队已经退缩了这些变化,直到能够作出永久的补救。 这个问题现已解决,受影响的服务已恢复正常服务.
自动翻译自官方事件更新。
Between 07:20 and 08:12 UTC on July 6th, we experienced an issue where some customers in the EU region may have experienced a delay of entity relationships appearing and refreshing in the New Relic platform. The issue is now resolved and the impacted services have returned to normal service.
Between 10:30 UTC and 13:32 UTC on May 16th, some customers in the US and EU regions may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false alert notifications for impacted data related to a service interruption involving a 3rd party cloud provider. The cloud provider resolved the service interruption and impacted services have returned to normal operations.
We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.
We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.
Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted. We resolved this issue and the above services have returned to normal operation.
We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.
We are continuing to investigate an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. Technical teams are actively engaged and are exploring mitigation steps to address the issue. Data ingest and alert notifications are not impacted by this interruption.
We are still investigating an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. We continue to work on the issue and understand root cause. We will continue to provide updates as we have more information to share, or by 3:30 PM UTC.
Between 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now resolved and impacted services have returned to normal operations.
Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.
We have identified the issue and working on a solution
Our team has now issued a fix and are monitoring the issue.
Between 02:34 UTC and 16:45 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
Some customers in the US and EU regions may experience discrepancies in NRComputeusage and NRConsumption usage values
We are continuing to investigate an issue where some customers in the US and EU regions may experience discrepancies in NRComputeusage and NRConsumption usage values
Between 2026-03-24 05:22:07 UTC and 2026-03-24 08:21:09 UTC on March Tuesday, some customers in the US/EU region may have experienced discrepancies in the NrComputeUsage and NRCompute usage values We have investigated and resolved a service interruption and impacted services have returned to normal operations.
We are investigating a service interruption where some customers in the US region with Azure integrations may experience 5xx errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
We are seeing recovery for Azure integrations at this time. Some customers in the US region with Azure integrations may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
We have resolved this service interruption and impacted services have returned to normal operation. Between 15:10 UTC and 16:08 UTC, some customers in the US region with Azure integrations may have experiencde errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
We are continuing to investigate an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.
We are still investigating the an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have been seeing signs of recovery, and will continue to provide updates until services are restored to normal operations.
We continue to see signs of recovery as we monitor impacted services. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We will continue to provide updates until services return to normal operations.
We resolved this service interruption and impacted services have returned to normal operation. Between 00:11 UTC and 02:45 UTC on March 3rd, 2026, some customers may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for impacted data.
Some customers in the US and EU region may experience delay in executing synthetics monitors
We have engaged our Cloud provider to assist with further investigation and are evaluating additional mitigation efforts.
Between 06:56 UTC and 08:44 UTC on March 02nd some customers in the US or EU region may have experienced Delay in executing synthetics monitors .We have investigated and resolved this service interruption and impacted services have returned to normal operations
Between 09:20 UTC and 09:44 UTC on Wed Feb 18 2026, some customers in the USEU region may have experienced delayed data in queries, charts, and dashboards. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
We are currently investigating an issue causing errors with Distributed Tracing
Our Team has now issued a fix and are monitoring the issue.
Between 15:15 UTC and 16:30 UTC some customers may have experienced an issue with Distributed Tracing.
We are investigating an issue with alert behavior. Some customers in the US region may experience delayed or missing alert notifications related to real-time data.
We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.
We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.
We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.
We are currently investing an issue causing timeouts/query lag in NRDB
We are continuing to investigate this issue.
We have engaged our additional teams to assist with further investigation and are evaluating additional mitigation efforts.
Some customers in the US and EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We are seeing recovery from mitigating actions and will continue to provide updates until services have been restored to normal operation.
Our teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC. Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.
We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Some customers in the US and EU region may experience false loss of signal alert notifications.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
We are investigating an issue with data ingest
We have engaged our Product Management Team to assist with further investigation and are evaluating additional mitigation efforts.
Some customers in the EU region have reported recovery of data ingest.
Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations
Some customers in the EU region may experience difficulty logging into New Relic accounts. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https:support.newrelic.comscontact-new-relic-support-form.
We have engaged our cloud provider to assist with further investigation and are evaluating additional mitigation efforts. Some customers in the EU region may continue experience difficulty with the New Relic UI. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https:support.newrelic.comscontact-new-relic-support-form.
We have put in place mitigations for an issue with a Cloud Provider which has been causing UI issues for customers in the EU region. We will continue to monitor the situation while our Cloud Provider is working on a fix. If you continue to experience issues and are unable to access In-App support, please reach out to our Support team through this form: https:support.newrelic.comscontact-new-relic-support-form.
Between 11:46 UTC and 15:48 UTC on November 18th, 2025, some customers in the EU region may have experienced issues loading New Relic UI. The service interruption was investigated and resolved with our cloud provider and impacted services have returned to normal operations.
Some customers in the US and EU region may experience errors when sending data to New Relic using cloud or synthetics, issues in viewing data in real time, and delayed or missing data in synthetics and cloud.
Some customers in the US and EU region may experience errors when sending data to New Relic using cloud or synthetics, issues in viewing data in real time, delays in Entity events appearing in customer account
We have engaged our Cloud provider to assist with further investigation and have implemented additional mitigation efforts. Which should lead to full recovery in synthetics and some recovery in Cloud. However some customers may still experience some delays in entity events appearing.
We have engaged our Cloud provider to assist with further investigation and have implemented additional mitigation efforts. Which has lead to full recovery in synthetics and some recovery in Cloud. However some customers may still experience some delays in entity events appearing.
We have been able to confirm an ongoing network interruption with our cloud provider. As a result, some customers in the US and EU regions may experience intermittent irregularities for some features including synthetics, infinite tracing, cloud integrations, mobile symbolication and crash events, and entity relationships. We will provide our next update at 20:00 UTC or upon significant change.
We are seeing signs of recovery for impacted services as our cloud provider continues to resolve the ongoing network interruption. We will continue to monitor the situation and provide updates as more information is available.
Affected New Relic services have returned to normal operations following the resolution of the cloud provider network interruption. Our teams preliminary investigation indicates that New Relic ingest systems continued to function as expected throughout the interruption; however, data availability may differ depending on the configuration of each customer environment and their dependency on affected cloud provider services.
We are continuing to investigate this issue.
A subset of customers in the US region may experience delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are starting to see recovery, and will provide our next update when our services have returned to normal operation. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
We have identified an issue impacting browser data in the US region. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We continue to see recovery, and will provide an update when our services have returned to normal operation. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.
We are continuing to work on a fix for this issue.
We have identified an issue impacting browser data in the US region. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards. We continue to see recovery and alerts were unsuppressed. We will continue to provide updates until our services have returned to normal operation.
We are continuing to investigate an issue impacting browser data and have applied alert suppression to prevent our customers from receiving a high volume of false positive alert notifications for affected data. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We will provide an update when our services have returned to normal operation.
We are continuing to mitigate an issue impacting browser data and have recently unsuppressed alerts due to our current recovering state. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards. We will continue to provide updates until our services have returned to normal operation.
Between 13:21 UTC and 19:09 UTC, a subset of customers in the US region may have experienced delayed browser monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data when alerts were not suppressed. We have resolved this interruption and services have returned to normal operations.