断断续续的音频质量与调用问题.
Issues轻微事件
受影响的组件
Nextiva Call CenterNextOS Platform
- investigating
一部分客户是经历间歇性问题,涉及音频质量及其拨打和接收电话的能力。 我们的工程组正在积极调查这个问题.
- resolved
我们不再观察时断时续的音频质量问题,也不再能够发出和接收关于受影响客户的呼叫。 事情已经解决了
自动翻译自官方事件更新。
60 Nextiva incidents · 2023年5月 — official updates, affected components, duration and resolution details.
一部分客户是经历间歇性问题,涉及音频质量及其拨打和接收电话的能力。 我们的工程组正在积极调查这个问题.
我们不再观察时断时续的音频质量问题,也不再能够发出和接收关于受影响客户的呼叫。 事情已经解决了
自动翻译自官方事件更新。
欧洲的一些用户正在经历一些问题,如如何导航应用程序、拨打和接收电话以及处理工作项目。 工程师们已经查明了这个问题,并正在努力解决问题
我们正在继续努力解决这个问题。 虽然我们看到受影响的欧洲客户子集的一般应用导航回报,但进出的呼叫仍然受到影响.
工程师们已经解决了剩下的问题,出入境的电话正在按照计划为欧洲受影响的子集服务。 事件此时已解决.
自动翻译自官方事件更新。
我们正在努力解决一个用户在试图开始销售聊天时遇到旋转圈或出错的问题。 在某些情况下,用户也正在经历空白屏幕访问支持聊天. 关于销售援助,请联系800-799-0600 支援援助请访问help.nextiva.com 支援聊天.
我们继续努力解决在试图启动销售聊天时遇到的错误。 我们已采取行动,减轻在启动支持聊天时所经历的间歇性错误,并正在按计划开展工作。 关于销售援助,请继续联系800-799-0600
我们正在继续努力解决启动与销售公司聊天的问题。 关于销售援助,请继续联系800-799-0600
已经应用了一个定律,我们正在重新启用我们的销售聊天。 关于销售援助,请继续联系800-799-0600
销售聊天可以按预期启动. 问题已经解决.
自动翻译自官方事件更新。
一部分用户正在经历问题,通过用户名登录到他们的Nextiva呼叫中心账户。 工程师参与并正在研究解决问题。 在这个问题得到解决之前,用户可以通过电子邮件登录
这件事已经解决了
自动翻译自官方事件更新。
我们的一些客户在Nextiva联系中心 正在遇到接通电话的问题。 工程师们正在调查这个问题.
这一问题已经查明,目前正在解决。 随着变革的继续应用,我们开始看到一些受影响用户的解决方案。 我们将继续通过全面完成补救努力来更新资料.
这一事件已经解决,入境电话正在按预期为所有客户服务.
自动翻译自官方事件更新。
We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.
We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.
Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.
We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.
We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.
We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.
We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.
All services have continued to remain stable after resolution actions. Incident is resolved.
We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.
Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.
We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.
We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.
We are continuing to monitor for any further issues.
This incident has been resolved.
有些用户在给XBert AI员工打电话时可能会遇到死气。 我们的工程组正在积极调查这个问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
Nextiva Contact Center用户正在经历通过销售力量CTI进行记录、重新设置密码以及在其账户内装入仪表板的问题。 工程师们正在调查这个问题.
已实施一个固定,用户不应再遇到装入仪表板、重新设置密码或通过销售力量CTI登录的问题。 如果您继续遇到问题, 请在再次尝试之前清除您的浏览器缓存和 cookie 。 目前事件已经解决.
自动翻译自官方事件更新。
Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue
A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.
After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.
A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
The issue has been identified and a fix is being implemented.
We are continuing to work on the fix for this issue.
We are continuing to work on a fix for this issue.
Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.
Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.
While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.
We continue to see full functionality of core services and will continue to monitor for full resolution.
This incident has been resolved.
We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.
A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.
This incident has been resolved.
A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.
Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.
This Incident has been resolved.
A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.
A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.
After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.
A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.
A fix has been implemented and impact has been mitigated. The incident is resolved.
A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.
This issue has been identified, and teams are working on implementing a fix.
We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.
Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.
We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.
A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.
This incident has been resolved.
A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.
The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.
This incident has been resolved, and logins are working as intended.
We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.
Engineers have identified the issue and currently taking steps to remediate the incident.
Logins are working as intended. The incident has been resolved.
We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.
The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.
Engineers are implementing a fix. We will continue to update through completion.
We are continuing to work on the fix for this issue.
A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.
This Incident has bene resolved.