Pricing
Status historyRSS updatesStatus API

Powered by Uptimus

    Ometria 中断历史

    50 Ometria incidents · 2023年3月 — official updates, affected components, duration and resolution details.

    返回当前状态

    SMS/MMS sending failing

    开始时间 2026年1月4日 UTC 10:58 · 7h 2m

    Outage重大事件
    受影响的组件
    Automation messages - other
    1. 2026年1月4日 UTC 10:58investigating

      Our teams are investigating an issue impacting SMS and MMS sending. Currently Automation campaigns utilising SMS and / or MMS messaging are failing to send. No other channels like Email or Push are impacted and operate normal.

    2. 2026年1月4日 UTC 13:44identified

      The issue has been identified and a fix is being implemented.

    3. 2026年1月4日 UTC 14:33monitoring

      Issue resolved, we apologise for the inconvenience. Sending for SMS / MMS is working and the team is looking into the messages which did not get sent.

    4. 2026年1月4日 UTC 17:21resolved

      Issue resolved, all messages sent.

    Service Status Update – Investigation in Progress

    开始时间 2025年11月7日 UTC 10:46 · 4h 36m

    Issues轻微事件
    受影响的组件
    Automation messages - otherAutomation messages - Welcome campaigns
    1. 2025年11月7日 UTC 10:46investigating

      Hello, Ometria has identified a potential issue causing data ingestion delays, which can result in delayed sending of welcome messages. All other areas are functioning as expected and no data is lost. Our engineering team is currently investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as progress is made.

    2. 2025年11月7日 UTC 11:28monitoring

      Hello, Ometria has deployed a fix and we are currently monitoring results. Welcome campaigns are processing as normal, while the backlog gets processed as well. We will provide further updates as progress is made.

    3. 2025年11月7日 UTC 15:21investigating

      Hello, Ometria can now confirm the fix was successful and all systems are operational. Thank you for your patience as we resolved this issue.

    4. 2025年11月7日 UTC 15:22resolved

      This incident has been resolved.

    Data Loading Issue

    开始时间 2025年6月24日 UTC 22:05 · 55m

    Outage重大事件
    受影响的组件
    Application / UI
    1. 2025年6月24日 UTC 22:05investigating

      We are currently investigating an issue around data failing to load on multiple pages of the application.

    2. 2025年6月24日 UTC 22:53identified

      The issue has been identified and a fix is being implemented.

    3. 2025年6月24日 UTC 23:00resolved

      This incident has been resolved.

    Ingestion delays

    开始时间 2025年5月25日 UTC 11:51 · 4h 57m

    Outage重大事件
    受影响的组件
    Automation messages - otherAPIsAutomation messages - Welcome campaignsBroadcast messagesTransactional messages
    1. 2025年5月25日 UTC 11:51investigating

      We are currently investigating the issue.

    2. 2025年5月25日 UTC 15:39monitoring

      A fix was implemented, and we are monitoring results.

    3. 2025年5月25日 UTC 16:48resolved

      This incident has been resolved.

    Data Ingestion Delay

    开始时间 2025年5月12日 UTC 15:17 · 9h 2m

    Issues轻微事件
    受影响的组件
    Application / UIAPIs
    1. 2025年5月12日 UTC 15:17identified

      We are currently investigating a delay in data ingestion, which is impacting reporting.

    2. 2025年5月12日 UTC 16:00monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2025年5月13日 UTC 00:19resolved

      This incident has been resolved. All impacted areas have caught up.

    Visit Data Ingestion Delay

    开始时间 2025年4月25日 UTC 10:55 · 22m

    Issues轻微事件
    受影响的组件
    Automation messages - other
    1. 2025年4月25日 UTC 10:55investigating

      We are currently investigating a delay in visit data being ingested.

    2. 2025年4月25日 UTC 11:10identified

      The issue has been identified and a fix is being implemented.

    3. 2025年4月25日 UTC 11:17resolved

      This incident has been resolved, all visit data has been processed.

    API Gateway Down

    开始时间 2025年3月24日 UTC 18:24 · 6m

    Outage重大事件
    受影响的组件
    Application / UIAPIsJavaScript tracker
    1. 2025年3月24日 UTC 18:24investigating

      We are currently investigating an issue with the API gateway being down (both app + public facing API affected)

    2. 2025年3月24日 UTC 18:27monitoring

      Service is partially restored. A fix is in place and we are now monitoring.

    3. 2025年3月24日 UTC 18:29monitoring

      Service is now fully restored and we are continuing to monitor.

    4. 2025年3月24日 UTC 18:30monitoring

      We are continuing to monitor for any further issues.

    5. 2025年3月24日 UTC 18:31resolved

      Service is now fully restored and we are continuing to monitor.

    Data ingestion Delays

    开始时间 2024年12月19日 UTC 18:39 · 24m

    Outage重大事件
    受影响的组件
    Automation messages - otherAPIsAutomation messages - Welcome campaignsJavaScript tracker
    1. 2024年12月19日 UTC 18:39investigating

      We are currently investigating a delay in data being ingested

    2. 2024年12月19日 UTC 18:53monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年12月19日 UTC 19:03resolved

      This incident has been resolved.

    Data processing

    开始时间 2024年11月30日 UTC 21:20 · 13h 58m

    Issues轻微事件
    受影响的组件
    Automation messages - other
    1. 2024年11月30日 UTC 21:20investigating

      We are currently investigating delays in visit and basket events processing.

    2. 2024年11月30日 UTC 22:04identified

      The issue has been identified and a fix is being implemented.

    3. 2024年11月30日 UTC 22:47monitoring

      A fix has been implemented, and we are monitoring the results.

    4. 2024年12月1日 UTC 00:00monitoring

      We are continuing to monitor the results.

    5. 2024年12月1日 UTC 09:37monitoring

      We continue to monitor results. Automation campaigns are operating with a decreasing delay. We can confirm no data is lost.

    6. 2024年12月1日 UTC 11:17resolved

      The issue has been resolved.

    Data Ingestion Delay

    开始时间 2024年11月13日 UTC 15:19 · 25m

    Issues轻微事件
    受影响的组件
    Automation messages - otherAPIsAutomation messages - Welcome campaignsJavaScript tracker
    1. 2024年11月13日 UTC 15:19investigating

      We are currently investigating a delay in data being ingested

    2. 2024年11月13日 UTC 15:44resolved

      This incident has been resolved and the backlog has been fully processed.

    Issues with Email sending

    开始时间 2024年10月17日 UTC 10:54 · 4h 39m

    Outage重大事件
    受影响的组件
    Automation messages - otherAutomation messages - Welcome campaignsBroadcast messages
    1. 2024年10月17日 UTC 10:54investigating

      We are currently investigating an issue affecting email sending for some clients.

    2. 2024年10月17日 UTC 11:00identified

      The cause of issue with emails not being sent has been identified and we are currently working to fix. It is expected that we will be able to send broadcast campaigns whose scheduled send time has past once the fix is in place.

    3. 2024年10月17日 UTC 11:43identified

      Our engineers have partially restored the service and are working towards full operation. As such some impact is expected, but you may be seeing some activity again.

    4. 2024年10月17日 UTC 12:21monitoring

      All broadcast campaigns are sending correctly again and those impacted have now been sent. Emails from Automation campaigns are sending correctly and Engineers are currently working to see if emails originating from Automation campaigns can be sent. We are working to minimise any impact but apologise for any inconvenience this issue has caused.

    5. 2024年10月17日 UTC 15:33resolved

      This incident has been resolved. Emails have been sent as expected.

    UI down

    开始时间 2024年9月10日 UTC 17:07 · 8m

    Outage重大事件
    受影响的组件
    Application / UI
    1. 2024年9月10日 UTC 17:07investigating

      We are currently investigating reports of the Ometria UI not being available

    2. 2024年9月10日 UTC 17:15resolved

      A fix has been implemented and login to the UI has been restored

    Campaign list not loading

    开始时间 2024年8月21日 UTC 13:50 · 50m

    Issues轻微事件
    受影响的组件
    Application / UI
    1. 2024年8月21日 UTC 13:50investigating

      We are currently investigating an issue that is stopping the campaign list from loading. This is not thought to affect any campaigns from sending.

    2. 2024年8月21日 UTC 14:09monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年8月21日 UTC 14:41resolved

      This issue has been resolved.

    Images Not Updating on Templates

    开始时间 2024年8月19日 UTC 16:36 · 50m

    Issues轻微事件
    受影响的组件
    Application / UI
    1. 2024年8月19日 UTC 16:36investigating

      We are currently investigating an issue with the images on templates not loading/updating.

    2. 2024年8月19日 UTC 16:54monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年8月19日 UTC 17:26resolved

      The issue has been resolved, and all components are operational.

    Pages not loading

    开始时间 2024年7月29日 UTC 14:22 · 17h 53m

    Outage重大事件
    受影响的组件
    Automation messages - otherAutomation messages - Welcome campaignsBroadcast messagesTransactional messages
    1. 2024年7月29日 UTC 14:22identified

      We are currently investigating issues with some parts of the platform not loading. Scheduled sends are unaffected. We have identified the cause and are working on a fix.

    2. 2024年7月29日 UTC 14:44monitoring

      A fix has been implemented, and we are monitoring the results.

    3. 2024年7月29日 UTC 16:00monitoring

      We are continuing to monitor the fixes which were applied and aware of a few isolated reports of latency within the platform which are being reviewed. We have also been made aware that during the incident, Automation sends were held and later released. Apologies for the incorrect information shared previously.

    4. 2024年7月30日 UTC 08:15resolved

      The issue has been resolved, and all components are operational.

    Data Ingestion Delay

    开始时间 2024年5月17日 UTC 16:50 · 10m

    Issues轻微事件
    受影响的组件
    Automation messages - otherAPIsAutomation messages - Welcome campaignsJavaScript tracker
    1. 2024年5月17日 UTC 16:50investigating

      We are currently investigating a delay in data being ingested

    2. 2024年5月17日 UTC 17:00resolved

      This incident has been resolved and the backlog has been fully processed.

    Data Ingestion Delay

    开始时间 2024年3月27日 UTC 11:37 · 1h 59m

    Issues轻微事件
    受影响的组件
    Automation messages - otherAutomation messages - Welcome campaignsJavaScript tracker
    1. 2024年3月27日 UTC 11:37monitoring

      A delay in data ingestion has been identified. A fix was released and we are currently monitoring the system.

    2. 2024年3月27日 UTC 13:36resolved

      This incident has been resolved.

    Ingestion delays

    开始时间 2024年3月26日 UTC 14:23 · 2h 40m

    Issues轻微事件
    受影响的组件
    Automation messages - otherAutomation messages - Welcome campaignsJavaScript tracker
    1. 2024年3月26日 UTC 14:23investigating

      We are currently investigating delays in data processing.

    2. 2024年3月26日 UTC 15:23monitoring

      We have resolved the issue and we will continue to monitor the system.

    3. 2024年3月26日 UTC 17:03resolved

      This issue is now resolved.

    Generate email previews

    开始时间 2024年3月18日 UTC 12:29 · 3h 58m

    Pending
    受影响的组件
    Automation messages - otherBroadcast messages
    1. 2024年3月18日 UTC 12:29investigating

      We are currently investigating issues with email preview functionality. Live and test sends are not affected.

    2. 2024年3月18日 UTC 16:27resolved

      The email preview issue is now resolved.

    Realtime dashboard and Broadcast campaign saving

    开始时间 2024年3月1日 UTC 11:33 · 35m

    Issues轻微事件
    受影响的组件
    Application / UI
    1. 2024年3月1日 UTC 11:33investigating

      We are currently investigating this issue.

    2. 2024年3月1日 UTC 11:51monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年3月1日 UTC 12:07resolved

      This behaviour has now been resolved. If you see any further issues, please do contact Support. Our apologies for any inconvenience this might have caused.