Pandadoc 中断历史

1. 2026年9月7日 UTC 02:47investigating

   我们收到报告说,有些客户可能没有文件管理功能。 您可能无法打开、下载或归档文档 。 我们正在积极调查这一问题,并将在获得更多信息后立即通报最新情况。 下一次更新在~30分钟.

2. 2026年9月7日 UTC 02:52investigating

   我们正在继续调查这一问题.

3. 2026年9月7日 UTC 03:35identified

   我们确认,受影响客户没有文件管理功能,或已退化。 您可能无法通过应用程序或PandaDoc API创建、打开或下载文档/模板。 我们的团队正在积极拟订一项决议。 下一次更新在~30分钟.

4. 2026年9月7日 UTC 04:16monitoring

   我们已部署文件管理功能的固定装置,并正在监测该系统,以确认全面恢复。 随着我们完成后处理失败的事件和服务稳定下来,一些客户仍然可能短暂地经历创建、打开或下载文件或模板的问题.

5. 2026年9月7日 UTC 16:12resolved

   此事已决. 文件处理(私人和公共文件)从20:28起正常运行。 发生的情况:17:00至20:28间,许多客户无法处理文件(私人和公共文件)。 收到报告后,我们采取行动,进行调查,恢复正常运作。 如果您受到影响, 请联系我们的支援团队, 请联系您的文件链接, 如果您有在17: 00–20: 28 PDT之间完成的文件, 并且缺少一个签名的 PDF , 我们的队伍将在内部生成它 。 如果你继续遇到问题,请与我们的支助小组联系: https://support.pandadoc.com/en/articles/9715061-how-to-contractact-pandadoc-support 互联网档案馆的存檔,存档日期2014-12-02

自动翻译自官方事件更新。

1. 2026年9月1日 UTC 16:54monitoring

   我们已经确定一些用户在收件人视图中影响内在字段的根本原因。 我们正在继续监测执行情况,一旦完全解决,我们将公布最后最新情况.

2. 2026年9月1日 UTC 17:19monitoring

   我们正在继续监测任何其他问题.

3. 2026年9月1日 UTC 17:20resolved

   我们都准备好了! 内地作业正常,事件已完全解决. 如果您继续遇到这方面的问题,请与我们的支助小组联系(https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

自动翻译自官方事件更新。

1. 2026年8月20日 UTC 17:03investigating

   我们正在积极调查目前的问题。 请回到这里查看最新消息, 我们感谢你的耐心,我们得到了解决.

2. 2026年8月20日 UTC 17:20investigating

   我们缓解了影响文件创建和取景的问题,不再看到退化. 我们继续努力查明根源。 我们将会在学习更多知识时提供进一步的更新.

3. 2026年8月20日 UTC 21:42resolved

   我们都准备好了! 熊猫道克工作正常,事件已完全解决. 如果您继续遇到这方面的问题,请与我们的支助小组联系(https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

自动翻译自官方事件更新。

1. 2026年8月3日 UTC 14:50investigating

   目前由于与我们的供应商Intercom断电,无法进行现场聊天(请在此查阅更多详情https://www.finstatus.com/us-hosting)。 如果你提交了支持请求 我们的团队仍在排队工作 答复时间可能会被推迟 我们感谢你的耐心,并将尽快恢复聊天.

2. 2026年8月3日 UTC 15:18investigating

   我们正在继续调查这一问题.

3. 2026年8月3日 UTC 16:40monitoring

   现在用户应该可以进行现场聊天。 申请情况仍在监测之中, 一旦确认问题已完全解决.

4. 2026年8月3日 UTC 17:55resolved

   直播聊天正常进行,事件应全面解决.

自动翻译自官方事件更新。

1. 2026年7月30日 UTC 10:35investigating

   我们正在积极调查目前的问题。 请回到这里查看最新消息, 我们感谢你的耐心,我们得到了解决.

2. 2026年7月30日 UTC 11:08identified

   我们已经证实,CRM文件的创建流程是没有的,或者没有达到预期的效果. 受影响的客户。 在文档创建过程中,您可能会遇到在CRM集成中加载PandaDoc模块的问题. 我们的团队正在积极努力解决这个问题! 30分钟后发布最新消息.

3. 2026年7月30日 UTC 11:40identified

   工作队正在继续设法解决这个问题.

4. 2026年7月30日 UTC 12:01resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月15日 UTC 15:54investigating

   我们正在积极调查目前的问题。 请回到这里查看最新消息, 我们感谢你的耐心,我们得到了解决.

2. 2026年7月15日 UTC 16:12identified

   我们已经解决了影响公共API请求的问题,客户现在应该能够正常使用公共API. 我们正在继续就影响通过平台发送文件的问题开展工作。 一旦获得更多信息,我们将提供另一个最新情况.

3. 2026年7月15日 UTC 16:22monitoring

   这个问题已经得到解决。 客户现在应该能够通过平台创建并发送新文档,并正常使用公共API请求. 请注意,事件窗口期间创建的文件可能仍然无法发送. 我们正在努力解除这些受影响文件的封锁,一旦能够发送,我们将提供最新情况.

4. 2026年7月15日 UTC 17:05resolved

   都准备好了。 这个问题已完全解决。 在事件窗口期间创建的文件也已经解锁,现在可供发送.

自动翻译自官方事件更新。

1. 2026年6月30日 UTC 21:46identified

   We’ve identified the issue with editing sent documents and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

2. 2026年7月1日 UTC 12:28identified

   We've confirmed that editing is currently unavailable for document sent more than 30 days ago. Affected clients may experience unresponsive editor behavior when attempting to edit such documents. Our team is actively working to resolve it.

3. 2026年7月1日 UTC 20:56resolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 2026年5月21日 UTC 15:07investigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. 2026年5月21日 UTC 15:20monitoring

   We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. 2026年5月21日 UTC 15:33investigating

   We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

4. 2026年5月21日 UTC 16:04resolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 2026年5月19日 UTC 14:30investigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. 2026年5月19日 UTC 14:58monitoring

   We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. 2026年5月19日 UTC 15:09resolved

   We're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 2026年5月6日 UTC 19:28investigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. 2026年5月6日 UTC 20:03resolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 2026年4月30日 UTC 20:23investigating

   We are currently investigating the issue.

2. 2026年4月30日 UTC 20:40monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月30日 UTC 20:53resolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 2026年4月22日 UTC 09:32investigating

   We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

2. 2026年4月22日 UTC 09:46identified

   We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.

3. 2026年4月22日 UTC 10:01identified

   We are continuing to work on a fix for this issue.

4. 2026年4月22日 UTC 10:46monitoring

   Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.

5. 2026年4月22日 UTC 11:27monitoring

   The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.

6. 2026年4月22日 UTC 11:31resolved

   This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

1. 2026年1月9日 UTC 20:56investigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved. Customers currently cannot reach support, and the support team is unable to respond.

2. 2026年1月9日 UTC 21:26resolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 2025年10月27日 UTC 16:49investigating

   We are currently experiencing a slowdown in key document operations. While the system remains operational, some actions may be significantly slower than usual. Our team is actively working to resolve the issue, and we expect improvements as soon as possible.

2. 2025年10月27日 UTC 17:52resolved

   This incident has been resolved.

1. 2025年10月20日 UTC 13:34investigating

   We are currently investigating this issue.

2. 2025年10月20日 UTC 13:55monitoring

   We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

3. 2025年10月20日 UTC 14:06resolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 2025年7月28日 UTC 16:02identified

   We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

2. 2025年7月28日 UTC 16:37resolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 2025年6月12日 UTC 19:13investigating

   We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona). Impact: Notarization: Persona verification is unavailable. Workaround: Please use Personally Known verification instead. Document Verification (ID Check): ID Check for Advanced Verification may not function as expected. Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA). Instructions: KBA Setup Guide We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.

2. 2025年6月13日 UTC 08:25resolved

   This incident has been resolved.

1. 2025年4月23日 UTC 14:30investigating

   We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. 2025年4月23日 UTC 15:17investigating

   The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again). The team is doing their best to resolve the search issue, thank you for your patience!

3. 2025年4月23日 UTC 19:33investigating

   The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible!

4. 2025年4月23日 UTC 22:18resolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

1. 2025年3月5日 UTC 13:53investigating

   We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.

2. 2025年3月5日 UTC 14:50identified

   We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

3. 2025年3月5日 UTC 16:20identified

   The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

4. 2025年3月5日 UTC 17:16resolved

   We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team

1. 2025年2月26日 UTC 16:42monitoring

   Thumbnails generation can work with delays. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

2. 2025年2月26日 UTC 20:17resolved

   We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).