51 Paperspace incidents · 2024年3月 — official updates, affected components, duration and resolution details.
我们目前正在调查一个阻止用户访问或登录到Paperspace控制台的问题。 我们对此可能造成的任何不便表示歉意并感谢你的耐心和理解.
我们的工程小组已经解决了阻止用户进入或登录到纸空间控制台的问题,我们正在监测结果。 我们对此可能造成的任何不便表示歉意并感谢你的耐心和理解.
我们的工程团队确认,阻止用户访问或登录到纸空间控制台的问题已经解决,服务已经完全恢复. 感谢你在整个事件中的耐心和理解。 如果你继续遇到任何问题,请联系我们的支援小组,我们将高兴地进一步协助你.
自动翻译自官方事件更新。
We are currently investigating an issue preventing users from interacting with Core Virtual Machines in the CA1 Region.
We've identified and implemented a fix for the issue and are monitoring the results. Some users might still experience issues as we continue working on this.
This incident has been resolved now.
As of 14:30 UTC, our Engineering team is investigating reports of network connectivity issues impacting a small subset of customer VMs in NY2 region. Users may experience intermittent connectivity issues. We apologize for the inconvenience and will share an update once we have more information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
Our Engineering team has resolved the incident with intermittent connectivity issues affecting a few Core VMs in the NY2 data center. If you continue to experience problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating an issue affecting a subset of GPU instances in the NYC region. Customers using P5000, P6000, and RTX5000 instances may experience difficulties when attempting to power on these resources. Our engineering team is actively working to identify the root cause and implement a resolution. In the meantime, impacted customers may encounter delays or failures when starting affected instances. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.
The issue affecting a subset of GPU instances in the NYC region has been resolved. Customers using P5000, P6000, and RTX5000 instances may have previously experienced difficulties when attempting to power on these resources. Importantly, this issue had no impact on running instances, only power-on actions were affected. Our engineering team has implemented a fix and is continuing to monitor the environment to ensure stability.
Our engineering team is investigating reports of service disruption impacting Gradient notebooks. At this point, users may experience intermittent issues with their notebooks. We apologize for the inconvenience and appreciate your patience and cooperation as we work to resolve the issue. Our engineers are actively investigating the cause and working towards a solution. We will share an update once we have further details.
Our Engineering team has identified the cause of the service disruption impacting Gradient notebooks and is actively working on a fix. At this time, users may continue to experience intermittent issues with their notebooks. Our team is implementing a solution to resolve the issue as soon as possible. We will provide another update once the fix is deployed and the service is restored.
A fix has been implemented and the service has been fully restored. Our engineering team has resolved the issue, and we are actively monitoring the system to ensure continued stability.
This incident has been resolved.
We've identified an ongoing issue impacting Core Machines. Our engineering team is actively investigating the root cause and working diligently toward a resolution. We understand how disruptive this may be and sincerely apologize for the inconvenience. Please rest assured that resolving this remains a top priority, and we’ll keep you updated with progress as soon as more information becomes available.
This incident has been resolved. The core VMs should be working as intended. Thanks for your cooperation.
We are currently investigating a network disruption that is preventing users from interacting with Gradient notebooks.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been deployed. Users should be able to create and interact with their notebooks normally. Awaiting confirmation before closure.
We are currently investigating a network disruption that is preventing users from interacting with Gradient notebooks. Our engineers are working on resolution of the Gradient notebooks' unavailability.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified a service disruption affecting all resources in the CA1 region. Our team is working to restore services as quickly as possible. Users may be unable to access their Core VMs during this time. Further updates will be provided as recovery progresses.
Our teams have applied a fix and connectivity in the CA1 region is returning to normal. We are monitoring the environment to confirm full recovery.
This incident has been resolved. The core machines should be working as intended. Thank you for your patience and cooperation.
We are currently experiencing an outage affecting the Paperspace main website (paperspace.com). At this time, the Paperspace Console remains fully operational and can be accessed directly at: https://console.paperspace.com In addition, our ticketing system is encountering delays, which may impact our ability to respond as quickly as usual. Our Support team is actively monitoring the situation and will reply as soon as the system stabilizes. We will continue to provide updates as we work to restore full functionality. Thank you for your patience and understanding.
The issue has been identified, a fix has been implemented and everything is operational now.
A fix has been implemented and we're monitoring the results. Thanks for your patience.
This incident has been resolved. Thank you everyone.
We have identified a service disruption affecting our AMS region due to a power issue. Our team is working diligently to resolve this matter as quickly as possible. In the meantime, users may experience issues with their Core Products.
The issue has been identified and a fix is being implemented.
Update on Paperspace AMS Region Outage Our teams continue to work on recovering Paperspace services in the AMS region. Some customers may see improvements in bringing up their instances. We'll provide further updates as progress is made.
The AMS region is now operational, but some users may experience slow performance as systems stabilize. Our team is monitoring the recovery and working to restore full functionality.
The AMS region is operating in a partially degraded state. While some services are accessible, others remain unavailable for certain customers. We have identified the issue and our engineers are actively working on recovery. We’ll provide further updates as progress continues.
Our engineers are continuing to work on restoring full functionality in the AMS region. While some services remain partially unavailable for certain customers, recovery efforts are actively ongoing. We will provide further updates as progress continues.
A fix has been implemented and we are monitoring the results.
The incident in the AMS region has been fully resolved, and all services are now available. If you experience any further issues, please don't hesitate to contact our support team for assistance.
We are currently investigating a network issue that is preventing users from interacting with Gradient notebooks.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We've identified an ongoing issue impacting Core Machines in NY2. Our engineering team is actively investigating the root cause and working diligently toward a resolution. We understand how disruptive this may be and sincerely apologize for the inconvenience. Please rest assured that resolving this remains a top priority, and we’ll keep you updated with progress as soon as more information becomes available.
We’re currently investigating an issue affecting Core Machines. Our engineers are actively looking into the root cause to restore full functionality as quickly as possible. Thank you for your patience while we work on this, and we’ll share updates as soon as we have more details.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating customers being unable to log in using Single Sign-On (SSO). Standard login methods remain available. Our engineering team is actively working to restore full functionality, and we will share updates as they become available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that is preventing users from accessing the Paperspace console. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and will provide updates as we progress.
The issue was identified as affecting only a specific cohort of users. We have verified that all the systems including the Paperspace Console are operating as expected. Any remaining access concerns will be handled on case-by-case basis. We appreciate your patience and understanding.
We are investigating an issue affecting Core VMs in the NY2 region, which may cause accessibility issues. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and will provide updates as we progress.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are seeing that our API is having degraded performance, also, access to the Paperspace Console might be intermittent. Our engineers are investigating the root cause. We appreciate your patience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've identified the issue and are working on a fix. Some users might still experience issues while we are implementing the fix.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating a network issue that is preventing users from interacting with Gradient notebooks and Core VMs.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue that is preventing users from logging into their Paperspace account. We apologize for the inconvenience caused.
We are continuing to investigate the issue preventing users from logging into their Paperspace accounts. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work toward a resolution.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Thank you for your patience and cooperation.