53 Parchment incidents · 2025年4月 — official updates, affected components, duration and resolution details.
我们目前正在研究一个问题, 我们的电子邮件服务供应商的多要素验证邮件 没有被发送到用户登录.
这一问题已经确定,服务供应商正在执行一个固定方案。 我们将在得到另一份最新情况后立即提供.
我们正在继续努力解决这个问题。
服务处已经实施了一个固定,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
马尼拉的天气令今天的支援团队约三分之一出局, 所以我们将现场支援时间缩短到晚上10:00至4:00, 这适用于电话和直播聊天:在那些时间里,聊天转移给人类代理人,在他们之外则没有.
自动翻译自官方事件更新。
今天下午5点,EDT有一个简短的系统更新,以改善我们的学校搜索,在我们的Parchment.com网站上. 虽然我们没有预料到,但是你可能会遇到短暂的中断,持续几分钟.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查关于你试图申请证书时 页面旋转的报告.
我们正在继续调查少数用户在申请证书时遇到装载问题的报告。 这个问题是断断续续的,并不影响所有用户或所有订单.
一项措施已经执行,我们正在监测结果.
我们正在继续监测任何其他问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查一个用户在试图查看其“待办”列表时看到“错误:获取命令失败”消息的问题.
我们正在继续调查这一问题.
我们正在继续调查这一问题。 谢谢你在团队努力解决问题时的耐心.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.
The issue has been identified and a fix is being implemented.
Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.
This incident has been resolved. All impacted orders have been successfully sent.
We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our investigation is ongoing. We'll share further updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Our team is closely monitoring our system for any further issues.
We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.
We are continuing to investigate this issue.
After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.
This incident has been resolved.
We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.
Our investigation is ongoing. We'll share further updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Our team is closely monitoring our system for any further issues.
We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.
We are continuing to investigate this issue.
After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.
This incident has been resolved.
Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.
ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.
We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).
A fix has been implemented and all formats of phone numbers are accepted.
We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.
A fix has been implemented and we are monitoring the results.
This incident is resolved.
Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.
Login performance is slower than usual.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We will be undergoing scheduled maintenance during this time.
We are continuing to investigate this issue.
Maintenance has been completed.
We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.
This incident has been resolved.
We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.
We are continuing to investigate this issue.
This incident has been resolved.