Parchment 中断历史

1. 2026年10月26日 UTC 14:45investigating

   我们目前正在寻找一个问题,一些学生无法发布订单. 我们会提供最新消息.

2. 2026年10月26日 UTC 16:53identified

   我们把问题确定为学生收到"不可秩序"信息.

3. 2026年10月26日 UTC 20:25monitoring

   我们已经执行了一个固定方案,目前正在监测结果.

4. 2026年10月27日 UTC 15:09resolved

   这个问题已经得到解决.

自动翻译自官方事件更新。

1. 2026年10月21日 UTC 20:45investigating

   结构上意识到了CVE-2026-109618和CVE-2026-109619(简称"PHP2Shell"),影响了PHP. Canvas应用程序不使用PHP,也不受影响. 我们完成了对我们其他产品的初步评估。 在使用受影响的PHP版本时,我们正在优先进行补救,并在这项工作完成时实施了补偿性控制和额外监测。 我们将随着补救的进展而更新.

2. 2026年10月22日 UTC 00:21investigating

   我们正在继续调查这一问题.

3. 2026年10月22日 UTC 02:12resolved

   我们对这一状况网页上的所有产品进行了评估。 在需要采取行动保护客户服务的地方,补救已经完成。 这是最后更新.

自动翻译自官方事件更新。

1. 2026年9月10日 UTC 21:19investigating

   我们正在调查一个问题,即用户在网站登录错误.

2. 2026年9月10日 UTC 21:45resolved

   这一事件已经得到解决。 我们将继续监测现场活动.

自动翻译自官方事件更新。

1. 2026年9月4日 UTC 12:39investigating

   我们目前正在研究一个问题, 我们的电子邮件服务供应商的多要素验证邮件 没有被发送到用户登录.

2. 2026年9月4日 UTC 13:36identified

   这一问题已经确定,服务供应商正在执行一个固定方案。 我们将在得到另一份最新情况后立即提供.

3. 2026年9月4日 UTC 15:06identified

   我们正在继续努力解决这个问题。

4. 2026年9月4日 UTC 15:08monitoring

   服务处已经实施了一个固定,我们正在监测结果.

5. 2026年9月4日 UTC 18:58resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年8月17日 UTC 16:59investigating

   马尼拉的天气令今天的支援团队约三分之一出局, 所以我们将现场支援时间缩短到晚上10:00至4:00, 这适用于电话和直播聊天:在那些时间里,聊天转移给人类代理人,在他们之外则没有.

2. 2026年9月9日 UTC 14:48resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月30日 UTC 20:20monitoring

   今天下午5点,EDT有一个简短的系统更新,以改善我们的学校搜索,在我们的Parchment.com网站上. 虽然我们没有预料到,但是你可能会遇到短暂的中断,持续几分钟.

2. 2026年7月30日 UTC 21:47resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月27日 UTC 14:41investigating

   我们目前正在调查关于你试图申请证书时 页面旋转的报告.

2. 2026年7月27日 UTC 16:32investigating

   我们正在继续调查少数用户在申请证书时遇到装载问题的报告。 这个问题是断断续续的,并不影响所有用户或所有订单.

3. 2026年7月27日 UTC 18:01monitoring

   一项措施已经执行,我们正在监测结果.

4. 2026年7月27日 UTC 19:02monitoring

   我们正在继续监测任何其他问题.

5. 2026年7月27日 UTC 20:37resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月20日 UTC 21:12investigating

   我们目前正在调查一个用户在试图查看其“待办”列表时看到“错误:获取命令失败”消息的问题.

2. 2026年7月20日 UTC 21:12investigating

   我们正在继续调查这一问题.

3. 2026年7月20日 UTC 21:50investigating

   我们正在继续调查这一问题。 谢谢你在团队努力解决问题时的耐心.

4. 2026年7月20日 UTC 22:24identified

   这一问题已经确定,一个解决办法正在实施之中.

5. 2026年7月20日 UTC 22:38monitoring

   一项措施已经执行,我们正在监测结果.

6. 2026年7月20日 UTC 23:03resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年6月18日 UTC 23:00identified

   Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.

2. 2026年6月18日 UTC 23:03identified

   We are continuing to work on a fix for this issue.

3. 2026年6月22日 UTC 13:38resolved

   This incident has been resolved.

1. 2026年6月5日 UTC 18:50investigating

   We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

2. 2026年6月5日 UTC 19:00identified

   The issue has been identified and a fix is being implemented.

3. 2026年6月5日 UTC 21:19monitoring

   Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

4. 2026年6月5日 UTC 23:03resolved

   This incident has been resolved. All impacted orders have been successfully sent.

1. 2026年6月4日 UTC 16:18investigating

   We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

2. 2026年6月4日 UTC 16:55identified

   The issue has been identified and a fix is being implemented.

3. 2026年6月4日 UTC 17:26monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年6月4日 UTC 17:30resolved

   This incident has been resolved.

1. 2026年5月26日 UTC 20:08investigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

2. 2026年5月26日 UTC 21:32identified

   The issue has been identified and a fix is being implemented.

3. 2026年5月26日 UTC 21:58monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年5月27日 UTC 14:00monitoring

   Our team is closely monitoring our system for any further issues.

5. 2026年5月27日 UTC 15:58investigating

   We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.

6. 2026年5月27日 UTC 19:42investigating

   We are continuing to investigate this issue.

7. 2026年5月27日 UTC 20:20monitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

8. 2026年5月27日 UTC 21:43resolved

   This incident has been resolved.

1. 2026年5月18日 UTC 17:46investigating

   We're investigating reports of users unable to access the website. We'll share an update as soon as we have more information.

2. 2026年5月26日 UTC 20:08investigating

   Our investigation is ongoing.  We'll share further updates as more information becomes available.

3. 2026年5月26日 UTC 21:32identified

   The issue has been identified and a fix is being implemented.

4. 2026年5月26日 UTC 21:58monitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年5月27日 UTC 14:01monitoring

   Our team is closely monitoring our system for any further issues.

6. 2026年5月27日 UTC 16:00investigating

   We're investigating new reports of learners having trouble accessing their Parchment Learner accounts and website delays. We'll share an update as soon as we have more information.

7. 2026年5月27日 UTC 19:42investigating

   We are continuing to investigate this issue.

8. 2026年5月27日 UTC 20:20monitoring

   After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.

9. 2026年5月27日 UTC 21:43resolved

   This incident has been resolved.

1. 2026年5月5日 UTC 17:21investigating

   Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

2. 2026年6月16日 UTC 14:48resolved

   ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

1. 2026年5月5日 UTC 16:41identified

   We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

2. 2026年5月5日 UTC 18:24monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年5月6日 UTC 22:16resolved

   This incident has been resolved.

1. 2026年5月5日 UTC 15:43identified

   We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

2. 2026年5月6日 UTC 15:04resolved

   A fix has been implemented and all formats of phone numbers are accepted.

1. 2026年5月1日 UTC 16:09investigating

   We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

2. 2026年5月1日 UTC 17:04monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年5月1日 UTC 18:35resolved

   This incident is resolved.

1. 2026年3月31日 UTC 18:23investigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 2026年3月31日 UTC 18:28identified

   The issue has been identified and a fix is being implemented.

3. 2026年3月31日 UTC 18:48monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年3月31日 UTC 21:25resolved

   This incident has been resolved.

1. 2026年3月30日 UTC 16:50investigating

   Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

2. 2026年3月30日 UTC 17:35investigating

   Login performance is slower than usual.

3. 2026年3月30日 UTC 17:36investigating

   We are continuing to investigate this issue.

4. 2026年3月30日 UTC 20:10monitoring

   A fix has been implemented and we are monitoring the results.

5. 2026年3月30日 UTC 21:39resolved

   This incident has been resolved.

1. 2026年3月30日 UTC 14:23identified

   The issue has been identified and a fix is being implemented.

2. 2026年3月30日 UTC 14:50resolved

   This incident has been resolved.