58 Parentsquare incidents · 2025年4月 — official updates, affected components, duration and resolution details.
我们正在调查一些报道 发送到语音邮件的电话 可能不包含音频。 当接收者播放回声信箱时,他们可能会听到沉默而不是录音信息. 我们正在努力查明原因,不久将提供最新情况.
我们已经确定了语音邮件音频问题的原因。 问题仅限于通过我们一个提供商接通的电话。 我们已经向供应商提出支助申请,并正在评估各种选择。 我们将在下一个小时内提供另一个最新情况.
我们执行了一项固定措施并正在监测结果.
我们确认这一问题已经得到解决.
自动翻译自官方事件更新。
我们的一位短信和语音通话提供者报告了一起事件。 我们正在调查,不久将提供最新情况.
我们正在继续调查这一问题.
我们正在监测短信和电话,因为供应商事件仍在继续.
我们确认这一问题已经得到解决.
自动翻译自官方事件更新。
Smart Sites目前比通常的站点加载时间要慢. 我们的工程组正在调查这个问题.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查一个与日历事件部分无关的问题。 团队正在修复.
一项措施已经执行,我们正在监测结果.
我们查过了 现在正常显示日历 .
自动翻译自官方事件更新。
一些外出Virtual Phone的电话无法连接或直接转到语音信箱. 我们已经确定原因 载体垃圾邮件过滤 应用到这些电话的号码。 我们正在与我们的语音提供者和承运人分析提供者合作,以纠正这一问题并恢复正常交付。 这个问题正在以极大的紧迫感得到发展,我们期望在今后几天里解决这一问题.
我们正在继续调查这一问题.
在周末期间,我们继续与我们的航空母舰合作,并采用了一个固定装置,大大改进了向外发送虚拟电话的发送。 我们今天正在监测执行情况.
我们确认,外出Virtual Phone电话发送已恢复正常性能.
自动翻译自官方事件更新。
We are aware that ParentSquare's support webform is currently unavailable. Our other support channels are up and running. We apologize for the inconvenience and are actively investigating the issue.
We have identified that the webform outage is related to a recent theme change. We are working on a fix. Please continue to use our other support channels
We are continuing to work on a fix for this issue. We will post another update within the next hour.
This incident has been resolved.
我们正在调查关于Smart Sites的文档文件夹可能看起来是空的和新文档上传失败的报告. 我们将很快提供最新情况.
我们已查明问题的根源,并正在执行一个解决办法.
这个问题现已得到解决.
自动翻译自官方事件更新。
在功能发布后大约25分钟的时间里,一些用户暂时无法使用“家长方块”。 小组查明了业绩退化的根本原因,并收回了这一特点。 家长广场现已全面运作.
自动翻译自官方事件更新。
We are investigating reports that some users are not receiving phone calls as quickly as expected. We will provide an update shortly.
We are continuing to investigate reports that some users are not receiving phone calls as quickly as expected. We will provide another update shortly.
We have completed our investigation and determined that phone calls were operating normally during this time.
This incident has been resolved.
We are investigating reports that some users are not receiving text messages as quickly as expected. We will provide an update shortly.
We have identified the cause of the issue and are implementing a fix.
We have implemented a fix and are monitoring the results.
We confirmed that the issue has been resolved.
We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time. We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes. During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.
We are continuing to work on a fix for this issue.
The maintenance is complete and all systems are operating normally.
We received reports that ParentSquare was unavailable for some users. We have implemented a fix and have confirmed that this issue has been resolved.
We received reports of users getting 500 errors when accessing Admin pages on ParentSquare. Engineers investigated and quickly resolved the issue.
We are investigating reports that some users are receiving multiple calls for the same notification. We will provide an update shortly
This incident has been resolved.
We received reports of users getting 502 errors when accessing ParentSquare. Engineers investigated and quickly resolved the issue.
Google is currently experiencing a Gmail service disruption that may cause a delay sending emails to gmail.com addresses and other Google-hosted email accounts. We're actively monitoring the disruption. You may also experience a delay sending any ParentSquare support requests by email. Until the disruption is resolved, please contact ParentSquare Support through the in-application "Chat With Us" option in the help menu.
Google's Gmail service disruption has been resolved.
We are investigating reports that some users are not able to log into ParentSquare. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating reports that the page for downloading custom versions of the ParentSquare app is showing errors. We are investigating and will provide an update shortly.
The issue has been resolved, thank you for your patience.
We confirmed that the issue has been resolved.
Earlier today we experienced a brief issue that caused errors for some customers. This was the result of a system change that created an unexpected inconsistency. Our team quickly identified the issue and implemented a fix. All systems are now operating normally. We are reviewing this as part of our standard process to help prevent similar issues in the future. Thank you for your patience.
We are investigating reports that some users are experiencing errors when attempting to access Add-on pages in ParentSquare. We will provide an update shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.