61 Payments Hub incidents · 2023年2月 — official updates, affected components, duration and resolution details.
一些BMO商家由于早些时候BMO的ACH文件处理问题,今天可能出现存款延迟. 这个问题已经解决,预计在BMO确认之前,存款将在今天晚些时候寄出。 我们正在积极与BMO和EPX合作,以确定供资时间表,并将在10:30前提供下一次最新情况.
我们仍然在努力确定供资时间表,并将在11:30之前提供下一次最新情况.
BMO证实,延迟的ACH文件已成功处理,以获得同一天的资金. 受影响的BMO商人应在今天,10月23日的商务日结束前收到他们的存款. 我们将继续监测存款活动,以确保资金如期存入.
这一事件已经得到解决.
自动翻译自官方事件更新。
存款延迟(上)23:一些BMO商家今天可能出现存款延迟. 所涉资金预计将于工作日结束前或于10月26日星期一之前寄出.
自动翻译自官方事件更新。
客户报告间歇性服务问题。 我们的系统与量看起来很健康, 但是我们看到美国几个主要ISP的互联网交通问题报导越来越多。 我们正在继续调查并监测局势.
关于服务问题的报告已经减少,所有区域观察到的联系已经稳定下来,没有报告进一步中断.
自动翻译自官方事件更新。
目前,我们在核实银行账户方面遇到了技术困难。 用户在输入银行细节后可能无法通过商业信息页。 我们的工程小组正在积极调查这一问题,一旦达成决议,我们将提供最新情况.
这个问题已经解决,新的应用正在如预期的那样发挥作用。 如果用户受到影响, 应用程序将被保存并恢复 - 没有丢失数据 .
自动翻译自官方事件更新。
We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.
We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates. You may begin re-attempting transactions. Thank you for your patience.
Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.
Some users are currently experiencing issues logging in to the Partner Portal and receiving a "page not found" error upon login. The issue is intermittent and does NOT impact merchant processing. If you receive this message you can access the site and pages via the left side navigation.
The issue was identified and resolved. Thank you for your patience.
我们正在调查PayanyWhere应用软件上的一个问题,其中打印批次报告可能报告批号不一致。 我们的小组正在积极制定解决办法,一旦有最新资料,将立即提供.
如果商家在打印批量报告方面有问题,请到交易处,选择摘要,并在扩展的收尾报告上点击打印.
自动翻译自官方事件更新。
我们正在调查支付中心的一个问题,在使用虚拟终端时增加客户的物理地址,使客户无法被保存。 工作绕道:在交易期间将地址字段留作空白来拯救客户并完成销售. 然后可以通过客户目录直接添加物理地址. 我们的小组正在积极制定解决办法,一旦有最新资料,将立即提供.
为在虚拟终端交易中添加客户的物理地址,已安装了固定装置。 不再需要绕行。 我们对此可能造成的不便表示歉意.
自动翻译自官方事件更新。
Outage Update: 您的支付系统与主机之间的沟通问题可能会给一些持卡人造成等待授权的重复. 我们的交易审计员正在积极扭转这些重复,以确保您的持卡人余额不受影响。 你不需要采取行动.
自动翻译自官方事件更新。
处理和授权都暂时延误了 我们的团队正在积极调查.
处理和授权目前正常进行。 感谢你在我们解决这个问题期间的耐心.
自动翻译自官方事件更新。
处理和授权都暂时延误了 我们的团队正在积极调查.
我们正在继续调查这一问题.
自动翻译自官方事件更新。
We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.
The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.
We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.
This incident has been resolved.
We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.
The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.
We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.
This incident has been resolved.
Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.
Issue has been resolved and all funds have been released.
We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.
All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.
Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation. We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.
This incident has been resolved.
We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy
This incident has been resolved.
If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.
Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.
