54 Paytrace incidents · 2024年1月 — official updates, affected components, duration and resolution details.
我们目前收到报告称,一些用户在登录该平台方面遇到困难,往往需要多次尝试访问其账户。 我们的初步调查表明,主要问题来自客户加载页,因此导致网站的其他地区运行速度比正常缓慢。 请放心,我们的DevOps团队完全了解情况,所有人员都在甲板上积极工作,以找出根源并尽快恢复全部功能. 我们为你的工作流程受到的干扰道歉 一旦我们掌握了更多信息,或者一旦问题得到充分解决,我们将提供另一个最新情况。 谢谢你的耐心和理解.
我们的DevOps团队已经确定了问题,并推出了一个成功的解决方案. 站台已经稳定,站台恢复并全速运行. 谢谢你在我们努力解决这个问题时的耐心!
自动翻译自官方事件更新。
我们正在调查一个连接TSYS处理平台的问题. 使用TSYS平台的商家目前没有得到对交易请求的答复.
TSYS交易处理恢复并全速运行. 在收集所有关于根源的信息之后,我们将提供尸检.
自动翻译自官方事件更新。
多个PayTraces服务目前因云端供应商亚马逊网络服务(AWS)普遍停用而中断. 我们的工程小组正在积极监测局势,并跟踪澳大利亚原子能机构在解决问题方面的进展。 一旦获得更多信息,我们将提供另一个最新情况.
我们的工程组证实,所有服务现已全面运作。 虽然澳大利亚妇女协会尚未更新其公共状况网页以反映复苏情况,但我们的内部监测表明,根本问题已完全解决。 谢谢你的耐心.
自动翻译自官方事件更新。
Our systems have detected degraded performance affecting the processing network EPX. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our automated systems have detected possible performance issues with our PayTrace Email server. We're currently investigating and will provide more information soon as possible. The issue is preventing Multi Factor Authentication (MFA) codes from being sent via Email as well as Receipts and Password Reset Links.
This incident has been resolved.
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Our systems have detected degraded performance affecting paytrace.net and the Virtual Terminal. During this time, you may experience slower than normal load times or processing delays. Our engineering team is actively investigating the root cause and working to restore full performance as quickly as possible. We apologize for any inconvenience and will provide another update as soon as we have more information.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
Our systems have detected possible performance issues with our system (paytrace.net). We're currently investigating and will provide more information soon.
We are continuing to investigate this issue and will provide more information as soon as it becomes available. Thank you for your patience.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding.
We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay. We have located the issue and are working on fixing it. We will provide updates as they become available.
Our DevOps team has identified and resolved the issue affecting access to the PayTrace.net website. The site is now fully operational and available for use. We sincerely appreciate your patience and understanding throughout this matter.
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.
We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!
Our telephone provider is currently experiencing issues. Their team is aware of the problem and is working diligently to restore services. Please note that PayTrace telephone support is currently unavailable. However, email support remains accessible ([email protected]), and we will provide updates as soon as we have more information. Thank you for your patience.
The incident has been resolved, and telephone support is now back up and running. Thank you for your patience!
We are currently addressing an issue that has affected the processing of recurring payments for some merchants. Our team is actively working on a hot fix, and once implemented, we will re-run the missed transactions. Please refrain from processing these payments manually, as we will ensure that all missed recurring payments are identified and processed accordingly. Thank you for your understanding and patience as we work to resolve this matter.
We have successfully resolved the issue that was impacting recurring payments. All payments that did not process previously have now been successfully processed. Thank you for your patience while we worked on this resolution. For any further questions or concerns, please feel free to reach out to our support team.
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
PayTrace users are experiencing website latency when logging in to our system. Our Technology team was made aware of the issue and has identified the problem. A fix will be going out momentarily. We will provide additional updates when they become available.
Our Technology team has resolved the issue, and our sign-in page and website are now functioning at normal speeds. Thank you for your patience and understanding!
We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.
The NGT Team has resolved the issue, and processing is back up and running normally.
We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.
TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
PayTrace users are experiencing website latency when logging in to our system. Our Dev Ops team was made aware of the issue and has identified the problem and a fix will be going out momentarily. We will provide additional updates when they become available.
Our DevOps team has fixed the issue and our sign in page is moving at normal speeds. Thank you for your patience and understanding.
