56 Payu Latam incidents · 2025年12月 — official updates, affected components, duration and resolution details.
亲爱的顾客 2026年8月28日,从19:34:00到22:14:00(UTC-5),PayU平台经历了临时交易退化,影响REDEBAN QR支付. 这是由于我们第三方供应商DING的一个问题造成的,该公司还原了响应代码B006(“接收参与者的技术错误”)。 因此,一小部分交易导致待决、过期或错误状况增加。 我们的支助和工程小组与供应商密切合作来解决这一问题。 该服务现已完全恢复,系统操作已恢复正常. 事件细节 : • 发行日期:2026年8月28日 • 开始时间:19:34:00 UTC-5(哥伦比亚时间) • 结束时间: UTC-5(哥伦比亚时间)22:14:00 • 总持续时间:2小时40分 • 受影响地区:哥伦比亚 我们为这可能造成的不便而道歉,并感谢你的耐心。 谢谢 真诚的, PayU客户服务.
自动翻译自官方事件更新。
亲爱的顾客 自格林尼治平时11:00起,我们COLOMBIA的PSE在PayU平台上出现问题,交易减少,这表明我们交易下降,然而,网络并没有出现全面下降。 我们正在同我们的支助小组一道努力,以找到一个迅速的解决办法。 我们的少数客户 可能遇到交易减少的情况 我们对此可能带来的不便表示歉意 真诚的, PayU客户服务.
亲爱的客户 事件已解决,为PayU平台在COLOMBIA的PSE在最后83分钟运行. 真诚的, PayU客户服务.
自动翻译自官方事件更新。
亲爱的顾客 自2026年8月23日00:34:00 UTC-5(哥伦比亚时间)起,我们与ARGENTINA的PRISMA在PayU平台出现问题,随着NOT ACCEPTED TRANSACTION等响应代码的减少交易增加,这表明我们呈现出交易下降,然而网络并没有呈现出总下降. 我们正在同我们的支助小组一道努力,以找到一个迅速的解决办法。 我们的一小部分客户可能遭遇交易失败/交易下降,我们为此可能造成的任何不便而道歉。 真诚的, PayU客户服务.
亲爱的客户 自01:56起,问题已经解决,阿根廷的PRISMA AR为PAYU GPO Latam平台正常运行。 网络的稳定性从头开始得到确认 交易的正常性也得到证明 真诚的, PayU客户服务.
自动翻译自官方事件更新。
亲爱的顾客 自格林尼治平时9:00起, 我们在COLOMBIA对PayU平台的PSE出现问题, 交易减少, 我们正在同我们的支助小组一道努力,以找到一个迅速的解决办法.
亲爱的客户 事件已经解决,PESE在国为PayU平台在后6分钟运行. 真诚的, PayU客户服务.
自动翻译自官方事件更新。
亲爱的顾客 自09:32 GMT - 5起,我们在COLOMBIA的PayU平台上遇到MOVII问题,随着INNAL PAYMENT-PROVIDER-ERROR等响应代码的出现,交易减少,表明我们呈现出交易下降,然而网络并没有呈现出总下降. 我们正在同我们的支助小组一道努力,以找到一个迅速的解决办法。 我们的少数客户 可能遇到交易减少的情况 我们对此可能带来的不便表示歉意 真诚的, PayU客户服务.
亲爱的客户 自10:00 GMT-5起,事件已经解决,COLOMBIA为PAYU平台的MOVII已投入运营并运行. 真诚的, PayU客户服务.
自动翻译自官方事件更新。
亲爱的顾客 自格林尼治标准时间10:20起至5起,我们在COLOMBIA的PSE中为PayU平台出现问题,随着BANK UNREACHABLE等响应代码的出现,交易减少,这表明我们呈现出交易下降,然而,网络并没有呈现出总的下降. 我们正在同我们的支助小组一道努力,以找到一个迅速的解决办法。 我们的少数客户 可能遇到交易减少的情况 我们对此可能带来的不便表示歉意 真诚的, PayU客户服务.
亲爱的客户 事件已平息 国家PSE为PayU平台在后287分钟运营. 真诚的, PayU客户服务.
自动翻译自官方事件更新。
Dear customer, We are writing to notify you about The payment processing Network in COLOMBIA, REDEBAN had a service degradation, which occurred during the last few hours due to a security certificate update on their end. Please find the event details below for your visibility and monitoring: Affected: REDEBAN Root Cause: Certificate update for the domain: www.txsprodrbm.com Time Window: From June 21, 2026, at 23:59 to June 22, 2026, at 05:00 GTM -5 Impact: Service degradation during this timeframe, which may have caused intermittent timeouts, communication errors, or transaction declines through this specific channel. Current Status The scheduled maintenance window has now concluded. We are currently in a monitoring phase to ensure that the transaction flow with the new certificate has fully stabilized
Dear Customer Since 2:35 Hours GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions decrease with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, The incident has been resolved, IZIPAY in PERU for the PayU platform in the last 890 minutes is operating. Sincerely, PayU customer service.
Dear Customer Since 3:30 GMT - 5 we are experiencing problems with REDEBAN QR (BRE-B) in COLOMBIA for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service
Dear Customer, Since 15:30 GMT-5 the problem has been solved, REDEBAN QR (BRE-B) in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Dear Customer Since 17:30 GMT - 5 we are having problems with BANCOLOMBIA BANK in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, Since 18:25 GMT-5 the problem has been solved, BANCOLOMBIA BANK in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Dear Customer Since 17:30 GMT - 5 we are having problems with ACH-PSE BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, Since 18:25 GMT-5 the problem has been solved, ACH-PSE BANCOLOMBIA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Dear Customer Since 20:10 GMT - 5 we are having problems with ADDI in COLOMBIA for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
We are continuing to investigate this issue.
Dear Customer, Since 21:10 hs. the problem has been solved,ADDI in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Dear Customer Since 01:40 GMT - 5 we are having problems with YAPE in PERU for PayU platform, declined transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, Since 04:30 GMT-5 the problem has been solved,YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Dear Customer Since 10:15 GMT - 5 we are having problems with YAPE in PERU for PayU platform, erroneous transactions increased with response codes like ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, Since 10:34 GMT-5. The problem has been solved, YAPE in PERU for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Dear Customer We are having problems with BANCOMER BANK REFERENCED in MEXICO for PayU platform, pending transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, Since the 16:00 GMT - 5 the problem has been solved, BANCOMER BANK REFERENCED in Mexico for the PAYU platform is operating Stability on the part of the network is confirmed and normality in transactionality is evidenced. Sincerely, PayU customer service.
Dear Customer, Since 10:00 GMT - 5 we are experiencing problems with our Merchant Panel in LATAM for the PayU platform. We are working together with the Support Team to get a quick solution. We apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, Since 11:19 GMT-5 the incident has been resolved, MERCHANT PANEL in COLOMBIA for the PAYU platform is operational and functional Sincerely, PayU customer service.
Dear Customer Since 06:47 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, Since 07:34 GMT-5. The problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Dear Customer Since 22:00 GMT - 5 we are having problems with ACH-PSE AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, Since 22:45 GMT-5 the problem has been solved,ACH-PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Dear Customer Since 17:50 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, Since 18:05 hs GMT - 5. the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU GPO Latam platform is operating normally. Network´s Stability is confirmed from their end and transaction normality is evidenced. Sincerely, PayU customer service.
Dear Customer Since 14:30 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Dear Customer, The incident has been resolved, KLAP in CHILE for the PayU platform in the last 20 minutes is operating. Sincerely, PayU customer service.