Pbs 中断历史

1. 2026年7月31日 UTC 15:53investigating

   我们正在调查MVault控制台的一些滞后和超时情况。 其他一些相关的平台也可能有一些困难.

2. 2026年7月31日 UTC 21:24investigating

   工程组正在继续处理这个问题。 我们知道,各成员目前可能无法在apps或pbs.org上签字,我们正在努力尽快解决这一问题.

3. 2026年7月31日 UTC 21:47monitoring

   周五晚间(2026年7月31日),又有关于签入PBS App并播放视频等出问题的报道. 工程团队为缓解这个问题进行了额外的修改,当时联系到PBS Support的大多数用户都报告说功能迅速恢复正常. 我们的工程小组正在继续监测这一情况并调查防止今后出现问题的根源。 如果有观众还报告任何错误,我们建议让观众重启或动力循环他们的设备,即解开设备一分一秒后再插回并重试. 如果观众仍然收到错误,请观众在https://help.pbs.org/support/tickets/new上提交支持票,并简要说明他们仍在经历的问题.

4. 2026年8月2日 UTC 23:53monitoring

   我们正在继续监测任何其他问题.

5. 2026年8月3日 UTC 23:56resolved

   这起事件已经完全解决. 我们的工程小组的调查和解决将有助于防止进一步的事件,并会改善我们的网络/平台的稳定性和业绩。 如果有观众仍然报告任何问题,我们建议让观众重启或动力循环他们的设备,即解开设备一分一秒后再插回并重试. 如果观众收到错误或继续有问题,请观众在https://help.pbs.org/support/tickets/new上提交支持票,并列出他们仍在经历的问题的简要说明,我们PBS支援小组将乐于协助.

自动翻译自官方事件更新。

1. 2026年6月22日 UTC 14:22investigating

   我们正调查一个问题 阻止一些三星电视模型上的用户 打开并装入PBS的应用程序 用户可能报告看到一个固态的蓝色屏幕,暗屏,或者一个在打开应用程序时从未完成的加载图标. 我们相信大多数用户都在2017年三星电视模式上,最常被标注为"M"或"MU"在模式编号中. 其他支持2017年后上映的PBS应用和三星电视的设备似乎不受该问题的影响. 随着调查的继续进行,我们将继续更新这一页.

2. 2026年6月23日 UTC 18:42monitoring

   为了解决这个问题,发布了一个热补丁。 查看器的设备会自动接收热补丁并更新到PBS应用的最新版本并有固定的经验. 对于一些观众来说,这将会是立即的,但对于仍然遇到这个问题的任何人,我们建议他们今天晚些时候检查他们的应用,让三星有更多的时间将应用更新送到他们的设备. 我们将继续监控 以进一步的报告 整个今天和明天 评估热的性能.

3. 2026年6月24日 UTC 14:35monitoring

   我们继续收到用户留言, 表示他们仍然面临问题, 我们正在再次研究这个问题,并将继续监测报告.

4. 2026年6月24日 UTC 20:14monitoring

   我们继续研究另一款热解码,以解决影响三星2017模式观众的问题,我们的目标是明天推出第二款热解码. 此时,我们不知道受影响的装置有任何变通办法,而这一办法仍然是我们各小组的高度优先事项.

5. 2026年6月25日 UTC 14:50monitoring

   第二热取已出. 查看器的设备会自动接收热补丁并更新到PBS应用的最新版本并有固定的经验. 对于一些观众来说,这将会是立即的,但对于仍然遇到这个问题的任何人,我们建议他们今天晚些时候检查他们的应用,让三星有更多的时间将应用更新送到他们的设备. 我们将继续监控 以进一步的报告 整个今天和明天 评估第二热点的性能.

6. 2026年6月29日 UTC 17:01resolved

   这起事件在上星期五,6月26日三星电视台的PBS应用回滚后得到解决.

自动翻译自官方事件更新。

1. 2026年6月16日 UTC 15:26identified

   We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.

2. 2026年6月16日 UTC 20:14monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年6月17日 UTC 15:36resolved

   This incident has been resolved.

1. 2026年6月4日 UTC 22:09identified

   Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.

2. 2026年6月8日 UTC 15:32resolved

   All users on Amazon Fire Tablets have had their access to the PBS app restored.

1. 2026年4月27日 UTC 15:05identified

   We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.

2. 2026年4月27日 UTC 15:38monitoring

   A fix has been implemented and we’re monitoring the results.

3. 2026年4月27日 UTC 18:15resolved

   This incident has been resolved.

1. 2026年3月9日 UTC 17:16investigating

   We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.

2. 2026年3月11日 UTC 13:21identified

   A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.

3. 2026年3月12日 UTC 12:28resolved

   A hotfix has been released and pasting to components in Bento is functional again.

1. 2026年2月11日 UTC 15:18investigating

   We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.

2. 2026年2月11日 UTC 15:45monitoring

   A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org

3. 2026年2月11日 UTC 16:42resolved

   This incident has been resolved.

1. 2026年2月10日 UTC 21:29identified

   PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status

2. 2026年2月11日 UTC 13:26resolved

   AWS resolved this issue late last night. All PBS services should now be normal.

1. 2026年1月30日 UTC 13:53identified

   We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.

2. 2026年1月30日 UTC 20:55monitoring

   A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.

3. 2026年2月10日 UTC 13:52resolved

   This incident has been resolved.

1. 2025年12月15日 UTC 17:55investigating

   We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org

2. 2025年12月16日 UTC 15:11monitoring

   We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.

3. 2025年12月18日 UTC 15:31monitoring

   We are continuing to monitor for any further issues.

4. 2025年12月18日 UTC 15:31resolved

   This incident has been resolved.

1. 2025年11月6日 UTC 16:17investigating

   We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.

2. 2025年11月6日 UTC 21:14investigating

   We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.

3. 2025年11月10日 UTC 14:06resolved

   We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.

1. 2025年11月4日 UTC 13:05investigating

   We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.

2. 2025年11月4日 UTC 17:28monitoring

   We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.

3. 2025年11月5日 UTC 12:40resolved

   This incident has been resolved.

1. 2025年10月20日 UTC 15:30identified

   About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status

2. 2025年10月20日 UTC 16:36monitoring

   All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.

3. 2025年10月20日 UTC 16:51monitoring

   We are continuing to monitor for any further issues.

4. 2025年10月20日 UTC 23:22resolved

   The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

1. 2025年7月25日 UTC 18:03identified

   We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.

2. 2025年8月20日 UTC 12:32resolved

   A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.

1. 2025年7月22日 UTC 13:48investigating

   We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.

2. 2025年7月22日 UTC 15:53resolved

   This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv

1. 2025年7月21日 UTC 19:47investigating

   We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.

2. 2025年7月21日 UTC 19:50investigating

   We are continuing to investigate this issue.

3. 2025年7月22日 UTC 15:53resolved

   This incident has been resolved.

1. 2025年7月15日 UTC 13:09investigating

   We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.

2. 2025年7月15日 UTC 14:11monitoring

   Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.

3. 2025年7月15日 UTC 16:42resolved

   This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org

1. 2025年4月28日 UTC 17:23identified

   This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

2. 2025年4月30日 UTC 15:45resolved

   This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

1. 2025年4月21日 UTC 21:55resolved

   There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].

1. 2025年3月14日 UTC 16:06identified

   Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

2. 2025年3月24日 UTC 20:51resolved

   This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.