15 Pear Deck incidents · 2024年3月 — official updates, affected components, duration and resolution details.
我们目前正在调查一个问题,即有些学生可能间歇地被意外地断绝联系或赶出他们的评估。 我们的小组正在积极努力,找出原因并解决问题。 我们为干扰道歉 并感谢你在调查期间的耐心 我们将随着我们了解更多的情况提供最新情况.
这个问题已经得到解决。 我们发现一个虫子 影响着使用 Desmos 或 Immersive Reader 的学生, 固定装置已投入生产。 在部署期间,一些学生可能再次受到临时影响,这些学生应刷新应用程序/页面或登录,并重新登录,以确保他们使用最新版本。 如果这个问题继续存在,请立即与支助处联系。 为了排除麻烦,我们想请您包括任务名称、受影响的学生细节以及收到的错误或通知的截图。 我们再次对不便表示歉意。 谢谢你的耐心.
自动翻译自官方事件更新。
Chrome 第150版的用户将在PearDeck内遇到装入内容、课程、课程和闪卡厂等困难。 我们目前正在调查这一问题并努力解决问题。 回到Chrome 149将恢复进入,同时我们努力解决这个问题。 我们将随时向您提供更多信息。 我们为任何不便深表歉意.
这个问题已经确定,我们正在研究一项解决办法.
正在部署Chrome 150的固定装置。 解析时间大约一小时
我们解决了造成Chrome 150未能在皮尔德克内装入内容、课程、课程和闪卡工厂的问题。 这些页面现在装入最新Chrome。 我们为这个问题造成的任何麻烦道歉.
自动翻译自官方事件更新。
Some users may experience trouble loading the Extension pane within the PowerPoint Add On. We are currently investigating the issue and have identified a potential fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
We are continuing to work on a fix for this issue.
We have implemented a fix to resolve issues related to loading Extension pane within PowerPoint Add On and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
We have resolved the issue causing Extension pane within the PowerPoint Add On. Service has been fully restored. We apologize for any trouble caused by this issue.
Some users may experience trouble launching Presentations within Google Slides Add On. We are currently investigating the issue and working towards a fix. Presentations can still be launched from the Pear Deck application directly using the "Present Existing" button. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.
We have identified the cause and are implemented a fix.
We have implemented a fix to resolve issues related to launching Presentations within Google Slides Add On and service has been restored for our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.
We have resolved the issue causing Presentation launches from Google Slides Add On to fail. Service has been fully restored. We apologize for any trouble caused by this issue.
We are aware of a current issue related to Pear Deck's Instant Decks feature. Customers are currently reporting some degraded performance. The team is currently investigating and we will be updating here as we have more information.
Our Engineers are still evaluating the root cause of this issue and we are diligently working to resolve the performance of our Instant Decks feature. We will continue to update this page as we have new information.
Our team is continuing to investigate the issue. We are currently working to identify the issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.
A fix has been created and is being deployed. We will continue monitoring for any further issues before closing this incident. Thank you for your patience and we apologize for any inconvenience.
The issue with the Instant Decks feature in Pear Deck has been resolved. We have monitored increasing performance throughout the incident and have now released a fix to permanently solve for the performance of the feature. Thank you.
We are noticing issues logging into Pear Practice with Microsoft, we are investigating the issue.
We've resolved the incident and users are able to login with Microsoft again.
We are currently investigating reports of an issue that is preventing Pear Deck from working as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.
We are continuing to investigate the issue. At this time all services continue to be unavailable to most users.
This issue has been resolved and all services are restored. We have been able to identify the root cause and will make changes to prevent the specific issue from happening again.
This incident has been resolved.
We are currently experiencing issues with Schoology integrations due to an ongoing Schoology API outage. As a result, roster syncs, assignment posting, and Schoology SSO may be impacted for Schoology-connected districts.
We are beginning to see recovery with Schoology integrations. Assignment posting and grading functionality has been restored and roster syncs are seeing success. We will continue to monitor the recovery of Schoology integration functionality.
The Schoology API outage has been resolved. All services are fully operational.
This morning we received numerous reports that users are unable to start the Pear Deck presenter from the Google Slides Add On. We have been able to reproduce the issue and are investigating the cause. As a workaround, the PearDeck App (https://app.peardeck.com) can be used to present through the Sessions page or by using the "Open existing file" button.
We have identified the cause of the issue and are taking steps to restore the Google Slides Presenter.
We are releasing a fix for the Google Slides Add On Presenter incident. Our estimated time to restoration of service is approximately 90 minutes.
This incident has been resolved. You can once again use the "Start Lesson" button from within the Google Slides Add On. We sincerely apologize for the inconvenience this issue may have caused you. We have identified improvements to prevent this specific incident from occurring again.
We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/
Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding while the issue was being investigated.
Our application is currently impacted by an ongoing AWS outage. We are monitoring the situation closely and will restore full service as soon as AWS systems recover. Thank you for your patience. AWS Outage Page https://health.aws.amazon.com/health/status
Our application continues to be impacted by the ongoing AWS outage. We are monitoring the situation closely and will restore full service as soon as AWS systems recover. Thank you for your patience. AWS Outage Page https://health.aws.amazon.com/health/status
We are continuing to monitor for any further issues.
Our application is currently experiencing a partial outage due to an ongoing AWS service disruption. The application remains accessible, though some minor features may be temporarily unavailable. We are actively monitoring the situation and will restore full functionality as soon as AWS systems recover. Thank you for your patience and understanding. AWS Outage Page https://health.aws.amazon.com/health/status
Most product issues resulting from the AWS outage have been resolved. However, Pear Assessment reporting features and Data Studio continue to be unavailable. We are working with AWS to restore the remaining functionality. Thank you for your continued patience.
The issues in Pear Assessment and Data Studio resulting from the AWS outage have been resolved. There may be a delay in any new data appearing in the reports as our systems work to process the backlog.
Some Pear Deck customers are experiencing a service disruption with the Pear Deck Google Add-On; some users are encountering a CAPTCHA confirmation page when attempting to access the Pear Deck add-on to edit slides. Customers can still access app.peardeck.com to launch existing Pear Deck presentations and review session history. The Pear Deck team is in contact with Google and believes that this Google service disruption is impacting other third party add-ons beyond Pear Deck.
The Pear Deck Google Add-On is now functional; the Pear Deck team is monitoring to ensure customer access continues. The Google add-on outage that impacted Pear Deck appears to have been resolved. If users are still experiencing a CAPTCHA screen when accessing the add-on, any of the following actions may resolve the issue: * Close and re-open the Pear Deck Add-On * Close and re-open the browser * Clear the browser cache We recommend attempting one of the above before trying to use the Pear Deck Add-On again.
The incident affecting the Pear Deck Google Add-On has been resolved. If users are still experiencing a CAPTCHA screen when accessing the add-on, any of the following actions may resolve the issue: * Close and re-open the Pear Deck Add-On * Close and re-open the browser * Clear the browser cache We recommend attempting one of the above before trying to use the Pear Deck Add-On again.
We are currently investigating an issue preventing Pear Deck Learning Products (Pear Deck, Pear Assessment and Pear Practice) from working as expected. Access to www.peardeck.com may be currently unavailable. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
We are currently investigating an issue preventing Pear Deck Learning Products (Pear Deck, Pear Assessment and Pear Practice) from working as expected. Access to www.peardeck.com may be currently unavailable. We have identified an issue with DNS propagation that may require IT Administrators to clear DNS caches locally and on any caching DNS proxies you may have in use. These can include content filters and VPNs. For clearing DNS caches on your computer please see this helpdesk article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
We have identified an issue with DNS propagation that may require IT Administrators to clear DNS caches locally and on any caching DNS proxies you may have in use. These can include content filters and VPNs. For clearing DNS caches on your computer please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers
We have identified an issue with DNS propagation. Action Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers Note: You may still experience intermittent outages until full DNS propagation, the updating of our DNS information is complete.
We have identified an issue with DNS propagation. Updated Instructions below: Action Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers For instructions on resolving Network Level and Content Filter Proxies, please see this support article: https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues Note: You may still experience intermittent outages until full DNS propagation, the updating of our DNS information is complete.
DNS propagation issues have continued to improve since the last update. Level3 Communications, a large DNS provider for home and business Internet Service Providers, cleared their DNS cache at roughly 5PM Eastern Time. Other smaller DNS providers have cleared their caches as well. We believe that caches will continue to clear in the coming hours. We are continuing to scan for invalid records and will attempt to contact DNS providers when possible to correct the issue. Customers with customized and/or internally hosted DNS deployments have had to verify and correct internal DNS systems. Of specific note is to verify that when multiple DNS servers have been deployed that they all have up to date records. The instructions linked below can help System Administrators with these issues. We will provide updates to this guidance in the morning if new information is available. If you are still affected, Action is Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers For instructions on resolving Network Level and Content Filter Proxies, please see this support article: https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues Note: You may still experience intermittent outages until full DNS propagation, the updating of our DNS information is complete.
DNS issues appear to be focused in customer DNS deployments and at the Operating System and Browser level. If you are using a School or District managed computer please reach out to your IT staff and forward this notice to them for assistance restoring access. Enterprise Customers can reach out to our support to be connected with a Engineer for assistance. Our monitoring scripts no longer detect invalid DNS records at the ISP and Public DNS level. We have reached out to customers and have found that their own DNS deployments may still be providing invalid records. Highly available deployments have had issues where just one of several servers in a DNS deployment have failed to invalidate the incorrect records and create downtime. We have updated our help article (https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues) with examples of incorrect and correct DNS and an example of how to use the "dig" command to investigate on Linux and macOS. Windows based environments can use the nslookup tool. If you are still affected, Action is Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers
Reports of DNS issues have continued to reduce We are continuing to receive a small number of reports of Apps being unavailable for some users. We are continuing to monitor the situation and will provide further updates as we discover solutions. If you are using a School or District managed computer please reach out to your IT staff and forward this notice to them for assistance restoring access. Many Districts and Schools have reported success resolving access issues with these previously communicated fixes and some additional steps: 1. Clearing DNS Caches across the network (https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues). NEW: Some customers have found they have unexpected DNS servers provided by Software Defined Networking controllers, Wireless access points, and other IT equipment. These need to be cleared or disabled as is appropriate for your network. 2. Clearing DNS Caches on Computers (see https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers) 3. NEW: For Chromebooks specifically: If DNS Caches do not clear from Chrome set a manual DNS override for the network connection, saving, and reverting. This seems to force the OS cache to clear. 4. NEW: To resolve Pear Assessment incompletely loading: Close all Pear Assessment browser windows, clear the Browser Caches to remove corrupted Pear Assessment assets, reload the app.
Incident Resolved – Pear Deck Outage The recent outage impacting Pear Deck services has been fully resolved. DNS records have now propagated across networks, and access to Pear Assessment should be restored for all users. If you continue to experience any issues, these are most likely related to local network or device caching. In those cases, we recommend clearing your browser/device cache or reaching out to your IT Administrator to flush local DNS records. We sincerely apologize for the disruption and appreciate your patience while our team worked to resolve this issue.
Currently investigating a wide spread outage for Pear Deck. Pear Assessment has been restored.
We are continuing to investigate this issue for Pear Deck. Pear Assessment has been restored.
The issue has been identified awaiting for a fix to be implemented.
This incident has been resolved.
As of 9am EST, we are investigating an issue preventing Pear Assessment from working as expected. Access to https://assessment.peardeck.com/ may be currently unavailable.Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.
We have deployed a fix to an issue preventing Pear Assessment from working as expected. Access to https://assessment.peardeck.com/ should now be available. Our teams are closely monitoring traffic for any potential errors. We sincerely apologize for any inconvenience caused by this incident.
This incident has been resolved.