56 Pendo incidents · 2023年4月 — official updates, affected components, duration and resolution details.
我们正在调查关于用户出乎意料地从Pendo上签字的报告,并促使用户重新登录。 这正在影响美国环境中的一组用户,我们正在调查其他类似行为的其他环境。 我们的团队正在积极努力确定原因。 如果您正在经历此情况, 为 Pendo 域清理您的浏览器缓存和 cookie( 或重新启动您的浏览器) 解决了某些用户的中断 。 我们会分享最新消息,因为我们学到更多.
我们已经调查了这个问题,认为这一事件已经解决.
自动翻译自官方事件更新。
我们正在调查影响潘多的AI助手Leo的干扰事件. 一些客户可能无法在第一次留言后与利奥继续交谈. 我们的团队已经查明了行为 并正在部署一个固定。 随后将进一步提供最新情况.
我们已经测试并部署了一个固定方案,在利奥不断交谈的问题应该得到解决。 在解决这个问题之前,我们将继续监测一段时间.
此事已决.
自动翻译自官方事件更新。
我们正在调查一个中断 影响 潘多如何引导 客户使用 β 版本的 潘多 Web SDK 显示。 稳定的Web SDK上的客户不受影响. 我们的小组正在积极调查,随后将进一步通报最新情况.
我们已经在"Pendo Web SDK"的β版本上确定了影响Pendo指南的行为,其中指南可能会阻止与基础页面的互动. 我们正在部署一个改变 恢复正常的行为。 稳定的Web SDK上的客户不受影响. 随后将进一步提供最新情况.
我们部署了一个改变 以恢复正常的引导行为 在β版本的 Pendo Web SDK。 稳定的Web SDK上的客户不受影响. 我们正在进行监测,以确认全面恢复情况,并将在决议确定后采取后续行动.
这种干扰已经完全解决。 Stable Web SDK在任何时刻都没有受到影响。 谢谢你的耐心.
自动翻译自官方事件更新。
今天上午,在处理即将到来的事件方面出现了拖延。 虽然在此期间没有丢失任何事件,但延误可能会影响以网页和特色观点为依据的指南的针对性。 此时,我们恢复了90%的客户的正常加工期,并应该很快赶上其余客户.
除会话回放活动以外的所有活动都恢复到正常的处理延迟. 我们正在继续就本届会议的积压问题取得进展.
我们正在继续监测任何其他问题.
所有事件处理的延迟都被赶上。 此事已决.
自动翻译自官方事件更新。
我们发现了影响多个数据同步目的地的中断。 已配置数据同步目的地的客户可能会遇到发送失败,并可能收到由Pendo发送的自动目的地故障通知邮件。 我们的工程组正积极努力恢复受灾目的地之间的连通性。 如果您收到目的地失败通知电子邮件, 您此时无需采取任何行动 。 如果需要你们采取步骤,我们将提供最新的指导.
我们恢复了所有受影响的数据同步目的地的连接。 不需要你采取进一步行动。 经常性出口被排队和加工. 某些分娩延误可能持续到周末,但不会导致目的地自动被禁用。 计划于下星期上旬将中断窗口中的任何缺失数据回填,以避免对正在进行的处理和交付造成任何影响。 填满后,我们会发布另一个更新.
这一事件已经得到解决.
自动翻译自官方事件更新。
Between June 3, 2026 and June 4, 2026, some customers experienced two related issues affecting in-app guides on the Pendo platform (pendo.io environment): Guide Targeting Disruption: Guides that used negated, nested segment rules ("Segment is not equal to...") were incorrectly evaluated due to a segment flag processing bug. Affected guides may have failed to display to intended audiences during this window. Conversational AI Guide Editor Unavailable: The Conversational AI interface within the guide editor ("Edit in Pendo") was inaccessible.
Pendo Academy is showing "unauthorized" in all environments. This is not related to user credentials. Our teams are currently investigating the root cause.
This incident has been resolved and Pendo Academy should be accessible across all regions now.
We are currently experiencing a delay in Agent Analytics data processing for customers in our EU region. This is caused by 429 rate limit errors from a third-party AI provider. We will provide an update and resolution as soon as possible.
We have a fix in place that has begun mitigating the issue; we expect full resolution but will continue to monitor for the time being.
This issue is now formally resolved.
We are aware that the issue we believed we had fully resolved yesterday has continued after we employed yesterday's fix. The issue may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
We have identified the root cause of the issue and are currently testing the fix before rolling it out to production.
We deployed the fix and will continue to monitor to ensure it resolves the initial issue.
This incident has been resolved.
We are aware of an issue that may be impacting some customers' Salesforce integrations. Affected users may experience authentication errors or disruptions to Salesforce-connected features (e.g. our Gong integration for Listen). Our engineering team is actively investigating and working toward a resolution. We will provide further updates as more information becomes available.
We are working currently to roll out a hotfix to mitigate this issue.
We have deployed a hotfix for the issue impacting Salesforce integrations and are actively monitoring. If your integration is still not syncing, a Pendo admin and a Salesforce user with the proper Salesforce permissions may need to re-authenticate your Salesforce connection manually. To manually reset please 1) Navigate to Subscription Settings > Metadata 2) Scroll to Salesforce Integration 3) Click Begin 4) Authenticate with Salesforce (then following instructions in Salesforce) 5) Finally hit Sync to resume. For more details on Salesforce requirements and set-up, please review the "Prerequisites" and "Set up the connection" sections in the article here: https://support.pendo.io/hc/en-us/articles/16584371535771-Set-up-the-Salesforce-integration-for-Pendo If you continue to experience issues after re-authenticating, please reach out to our support team.
This incident has been resolved.
We are currently investigating an issue affecting guide delivery in the US1 region. Guides are not loading for end users in this environment. Our team is actively working on a resolution.
We have implemented some changes to mitigate the issue with partial restoration, but are still working to fully resolve and identify the root cause of the issue.
Guide delivery in the US1 region has been restore and guides are now loading normally. We are continuing to monitor the situation.
This incident has now been fully resolved.
We are currently experiencing an issue causing Listen email notifications to be unavailable. Our team has identified an issue and has temporarily disabled Listen emails while we work on a fix. All other Pendo email services are unaffected.
We are continuing to work towards a resolution. We will continue to provide updates as they become available.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are aware of an issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team is investigating. We will provide further updates as our investigation progresses. We apologize for any disruption to your workflow.
We are continuing to investigate this issue.
We are continuing to investigate the issue affecting the Visual Design Studio (VDS) where opening a guide for editing may intermittently load a previously opened guide instead of the selected one. In some cases, the guide picker may also appear unexpectedly. Workaround: In the Designer, click the guide name displayed in the top banner to open the guide picker, select the correct guide from the list, and click Proceed to load it. Our engineering team remains actively engaged in the investigation. We will provide additional updates as more information becomes available. We apologize for the continued disruption and appreciate your patience.
We have identified a bug in a code release and are currently working to revert to mitigate this issue using our Visual Designer.
We have successfully reverted the code causing the issue and are monitoring the issue.
We consider this issue fully resolved.
We are aware of an issue affecting users attempting to connect to the Pendo MCP server, where authentication is failing with an "invalid scope" error. Our engineering team has identified the root cause and a fix is currently in progress — we will provide an update once it has been deployed to production.
Our team has identified the issue with a code change on Monday, April 4, which we are currently rolling back.
We have successfully rolled back and are now monitoring the issue.
The rollback we have implemented has successfully fixed the "invalid scope" authentication error and this issue is now resolved.
We are currently investigating an issue where event processing is delayed for a subset of customers. Affected users may notice delays or gaps in analytics data as we work with our vendor to restore full service. We have escalated the issue and are actively monitoring the situation. We will provide updates as more information becomes available.
The root issue causing the event processing day has been identified and we are working with our vendor toward full resolution.
The issue causing delays in event processing has been fully resolved.
This incident has been resolved.
We are currently investigating an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. We are investigating if there are similar impacts to other regions currently. As a workaround, cloning and existing segment or creating new segments works as expected. Our team is working to identify the cause of this issue and we will share an update as soon as possible. We apologize for any inconvenience this may cause.
We have identified the cause of an issue in our US region where users are unable to edit existing segments. Any attempt to add a rule to a pre-existing segment will result in an error. Impact has been narrowed to US region only. We are currently working to roll out a fix. As a workaround, cloning and existing segment or creating new segments works as expected.
We are happy to report that the issue preventing users in our US region from editing existing segments has been fully resolved. All systems are now operating normally, and you can once again edit and manage all of your segments without error. We apologize for the disruption this may have caused and appreciate your patience as we worked to implement a fix.
We are currently investigating an issue where no recipients are found when attempting to send an email update for feedback items or ideas in Pendo Listen. This includes items submitted within the last 30 days.
We are currently resolving a technical mismatch between our database and the user interface that is preventing some email information from appearing correctly. A fix is being tested now.
Following testing, we have deployed a fix and email information is now appearing as expected and we consider the issue resolved.
We are investigating a potential issue affecting Guides and the Resource Center. Some users may notice unexpected behavior with Guide statuses (Draft, Staging, Production) and may be unable to view or edit the Resource Center modules. We are working to understand the scope and impact and will share updates as we learn more.
Our teams are in deep-dive mode and still investigating.
We are continuing to investigate this issue.
Our investigation into the root cause of this issue is ongoing.
Our team is still actively investigating and is drawing closer to remediation.
We are continuing to work through resolving and remediating this issue.
Our investigation is still ongoing.
We have rolled out a fix for an issue impacting Resource Center Guide Modules where guide module changes could not be accessed via the VDS or edited. As part of this fix, we did not automatically apply Resource Center state changes made after February 4 at 4:00 PM, to avoid making assumptions about intended configurations. Customers who updated Resource Center states after this time will need to re-publish their Resource Center from Draft to Production to ensure their desired configuration is reflected. We will continue to monitor the situation. Additionally, as an extra precaution our team will be conducting a full review of guide statuses to ensure all guides reflect their intended state and content. We do not expect further impact, but will provide updates if anything unexpected is identified. We will continue to monitor closely and provide updates if needed.
After monitoring guide and resource center behavior and conducting a review of all guide statuses, we consider this issue fully resolved.
Our team is currently investigating an issue impacting guides created in the Visual Design Studio. Some users may be unable to launch existing guides in the UI, and blank steps may appear in the designer. Guides that are affected will also be unavailable in Production and Staging environments. When launching the Visual Design Studio, the experience may time out or fail entirely, and all guide steps may be missing, with related errors appearing in the browser console.
We are continuing to investigate this issue.
We have identified the issue and are actively testing a fix to both rendering guides in production and staging as well as restore user access to the Visual Design Studio.
Our team is currently in the final stages of validating our fix and are hopeful to have resolution shortly.
We are continuing to validate our final testing and will have an update as soon as possible.
The majority of impacted guides have been restored to their expected state with the Visual Designer Studio loading and functioning. However, a small subset of guides (about 2%) remains impacted, and guides within Resource Center Guide Modules are still experiencing issues. Our team is actively working on these remaining guides as well as resolving the Resource Center Guide Module issue. We’ll continue to provide updates as progress is made.
Guide deliverability and functionality have been fully restored with the exception of Resource Center Guide Modules. All other guides are loading and functioning as expected across environments. We are continuing to work on an issue impacting Resource Center Guide Modules, which remain nonfunctional at this time. Our team is actively addressing this and will provide further updates as progress is made.
Guide functionality and deliverability have been restored, with the exception of accessing Resource Center Guide Modules. As part of the restoration process, impacted guides were temporarily moved to a Draft state. Our team is actively working to return these guides to their previous status where applicable. No guide content was lost. We are continuing to work on resolving the Resource Center Guide Module issue and will provide further updates as progress is made.
Guide functionality and deliverability have been fully restored. All guides that were temporarily moved to a Draft state have now been returned to their previous status. We believe Resource Center Guide Modules were not impacted in Production or Staging environments. An issue impacting the ability to edit some guides within RC Guide Modules while in Draft state was identified and is being addressed separately. Some guides may appear to still be in a Draft state due to browser caching. Logging out and back into Pendo will refresh the UI and reflect the correct guide status. This incident is now resolved.
Our Support Bot vendor is currently experiencing latency issues and are currently investigating the cause. If you are experiencing issues with our product and need to create a support ticket, please use our support request form in the meantime: https://support.pendo.io/hc/en-us/requests/new Thank you for your patience!
The latency issue with our Support Bot vendor has been resolved. The Support Bot is now operating normally. Thank you for your patience while this was investigated.