Phreesia 中断历史

1. 2026年8月14日 UTC 20:58resolved

   Earlier today, some users in certain geographic regions, primarily on the West Coast, may have experienced slowness while accessing the Phreesia platform and completing intake forms. Our investigation indicates this was related to regional ISP/network routing degradation and was not a widespread Phreesia platform issue. Phreesia systems and infrastructure remained operating normally. We are no longer receiving reports of slowness, and performance has remained stable.

1. 2026年8月14日 UTC 14:53investigating

   We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service. Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted. Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.

2. 2026年8月16日 UTC 17:28resolved

   One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.

1. 2026年8月7日 UTC 13:14investigating

   We are currently investigating an issue in Zone 1 and Zone 2, which may be causing delays when exporting information from Phreesia to EMR/PM systems. We will provide updates as more information becomes available.

2. 2026年8月7日 UTC 14:38resolved

   The issue causing delays when exporting information from Phreesia to EMR/PM systems in Zone 1 and Zone 2 has been resolved. Exports are processing as expected.

1. 2026年7月23日 UTC 15:57investigating

   调查 - 我们知道影响阿普里瓦的一个问题正在阻止支付交易的处理。 阿普里瓦承认这一问题,并正在积极调查和努力恢复服务。 一旦获得更多信息,我们将提供更多最新情况.

2. 2026年7月23日 UTC 16:58investigating

   最新消息 — — Apriva指出微软Azure目前正面临影响其平台的多重问题, 阿普里瓦及其服务提供商正积极致力于尽快恢复服务. 我们正在继续密切监测局势,并将在获得更多信息后提供更多最新情况.

3. 2026年7月23日 UTC 18:41monitoring

   Apriva已经解决了付款处理问题,并正在报告受影响系统中的积极恢复情况。 我们正在密切监测局势,以确认付款处理服务保持稳定。 我们将继续提供最新情况,直至这一问题得到全面解决.

4. 2026年7月23日 UTC 18:57monitoring

   我们正看到,在阿普里瓦执行的固定措施之后,支付交易处理顺利进行。 我们将继续密切监测付款处理情况,以确保服务保持稳定,然后将这一事件定为已解决事件。 我们将视需要提供补充资料.

5. 2026年7月23日 UTC 19:05resolved

   影响到Apriva的付款处理问题已经解决。 支付交易处理成功,服务正常运行. 我们赞赏你在处理这一问题时的耐心.

自动翻译自官方事件更新。

1. 2026年7月8日 UTC 12:56investigating

   我们发现一个问题,即第3区的用户在访问任用中心时可能遇到延迟装载时间或出错。 我们的工程团队正在积极调查这个问题并努力恢复正常的性能. 一旦获得更多信息,我们将提供最新资料.

2. 2026年7月8日 UTC 13:09investigating

   我们的调查显示,除了在访问预约枢纽时延迟载货时间和出错外,PhreesiaPads还可能无法为3区用户装入采访. 我们的工程组继续调查这一问题,并正在努力恢复正常功能。 一旦获得更多信息,我们将提供最新资料.

3. 2026年7月8日 UTC 14:37investigating

   我们正在继续调查这一问题.

4. 2026年7月8日 UTC 15:10resolved

   影响Phreesia Dashboard、预约枢纽和PhreesiaPads在第3区业绩的问题已经解决。 用户不应再经历延迟加载时间,出错,或与PhreesiaPads加载访谈发生问题. 我们为任何不便道歉 这个问题可能已经 和欣赏你的耐心 当我们的工程团队 努力恢复正常的性能.

自动翻译自官方事件更新。

1. 2026年7月7日 UTC 13:14investigating

   We are currently investigating an issue affecting the Zone 5 Dashboard that is sporadically preventing appointments from being created as expected. While the issue is primarily limited to future-date appointments, we are continuing to assess the full scope of impact. Our Engineering team is working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

2. 2026年7月7日 UTC 18:46resolved

   The issue affecting appointment creation in the Zone 5 Dashboard has been resolved. Shortly after the issue was identified earlier this morning, our Engineering team restored normal functionality. We also reprocessed all appointments that were not initially created to ensure accurate and up-to-date appointment lists in the Dashboard. We apologize for any inconvenience and appreciate your patience.

1. 2026年6月23日 UTC 16:04investigating

   We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time. We are actively working to resolve this issue and will provide updates as they become available.

2. 2026年6月23日 UTC 20:54monitoring

   Our engineering team was able to identify and resolve the issue affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities are currently operating as expected. We are continuing to monitor and will confirm full resolution shortly.

3. 2026年6月24日 UTC 12:36resolved

   ConnectOnCall/VoiceAI patient search and matching functionality performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.

1. 2026年6月22日 UTC 14:51investigating

   We are currently investigating an issue with the VoiceAI dashboard that may be causing some users to experience performance issues when launching or using the service. Engineering is actively investigating, and we will provide updates as more information becomes available.

2. 2026年6月23日 UTC 13:28monitoring

   VoiceAI Dashboard logins and performance have returned to normal following investigation and remediation by our engineering team. We are continuing to monitor and will confirm full resolution shortly.

3. 2026年6月23日 UTC 15:05resolved

   VoiceAI Dashboard login and performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.

1. 2026年6月19日 UTC 17:15investigating

   We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 2026年6月19日 UTC 19:52resolved

   The VoiceAI issue has been resolved and calls are now transferring to staff as expected.

1. 2026年6月19日 UTC 14:58investigating

   We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 2026年6月19日 UTC 15:17resolved

   The VoiceAI issue has been resolved and calls are now transferring to staff as expected.

1. 2026年6月17日 UTC 15:00investigating

   We are currently investigating an issue that may be causing some users to experience difficulty logging into Dashboard and/or navigating within Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 2026年6月17日 UTC 15:36monitoring

   We are no longer seeing issues with navigation in the Phreesia Dashboard. At this time, we are monitoring some performance issues related to SSO login. We will provide updates as more information becomes available.

3. 2026年6月17日 UTC 16:02resolved

   Performance across the Phreesia Dashboard and SSO login has returned to normal and all systems are operational.

1. 2026年6月18日 UTC 13:56resolved

   We identified an issue where calls made using our VoiceAI product were sporadically not connecting. This may have impacted some VoiceAI call attempts during the affected window. The issue has been resolved, and VoiceAI calls are now connecting as expected. We apologize for any inconvenience this may have caused. Affected timeframe: 9:00 AM - 10:10 AM Eastern Time

1. 2026年6月10日 UTC 20:18investigating

   We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue. The issue is limited to users in certain geographic regions, primarily on the West Coast. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes. We will provide an update as additional information becomes available.

2. 2026年6月10日 UTC 23:37investigating

   We are continuing to investigate reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. At this time, monitoring indicates error rates have decreased from earlier elevated levels. Some users may also be seeing improved performance, and reports of issues have slowed. Current information continues to indicate the issue is related to regional ISP/network routing degradation impacting a limited number of clients on the West Coast and is not a widespread Phreesia platform issue. Phreesia systems and infrastructure continue to operate normally. We will continue to monitor network conditions, internal error trends, and user reports through the morning as normal traffic volumes return to validate that performance remains stable. We will provide another update as additional information becomes available.

3. 2026年6月11日 UTC 13:32monitoring

   We continue to monitor reports from some users experiencing slowness while navigating the Phreesia Dashboard and completing intake forms. Network conditions that may have been contributing to the issue improved overnight, and monitoring indicates performance has remained stable. We also received information indicating that a major regional internet connectivity issue impacted parts of the West Coast during the same timeframe, which aligns with the limited client impact observed. Phreesia systems and infrastructure continued to operate normally, and this does not appear to have been a widespread Phreesia platform issue.

4. 2026年6月11日 UTC 23:11resolved

   We are no longer receiving reports of slowness while navigating the Phreesia Dashboard or completing intake forms. Performance has remained stable, and Phreesia systems and infrastructure continue to operate normally.

1. 2026年6月4日 UTC 12:07investigating

   We are currently investigating an issue affecting the Zone 3 Dashboard. This issue may be causing issues with the completion of some actions in the Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.

2. 2026年6月4日 UTC 12:18monitoring

   The issue affecting the Zone 3 Dashboard has been resolved, and the Dashboard is now displaying as expected for users in Zone 3. Engineering will continue to monitor and provide additional updates if needed.

3. 2026年6月4日 UTC 13:30resolved

   This incident has been resolved.

1. 2026年5月7日 UTC 13:15investigating

   We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

2. 2026年5月7日 UTC 14:30identified

   The issue has been identified, and our team is making progress towards a full recovery. We’re working through a backlog of messages and appreciate your patience.

3. 2026年5月7日 UTC 18:23resolved

   The insurance and copay issue affecting new visits on the Dashboard has been resolved and information is now displaying as expected.

1. 2026年4月30日 UTC 18:58investigating

   We are currently investigating an issue that may be causing an error on the dashboard when attempting to send patient communications via text message (SMS). At this time, delivery via email is functioning normally. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

2. 2026年4月30日 UTC 19:57investigating

   We are continuing to investigate the issue impacting patient communications sent via text message (SMS), which may be causing an error on the dashboard when attempting to send messages. Delivery via email remains functioning normally. We are also seeing impact to BillPay and Mobile Wallet. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.

3. 2026年4月30日 UTC 23:19identified

   We have identified the issue impacting patient communications sent via text message (SMS). SMS patient communications are functioning with some delays at this time. Delivery via email remains functioning normally. BillPay and Mobile Wallet functionality have been restored. Our Engineering team is actively working toward full resolution and continues to monitor performance. We will provide updates as more information becomes available.

4. 2026年5月1日 UTC 00:28resolved

   The issue impacting patient communications sent via text message (SMS) has been resolved. SMS delivery is now functioning as expected. Delivery via email remained unaffected throughout the incident. BillPay and Mobile Wallet functionality have also been fully restored.

1. 2026年4月16日 UTC 11:45investigating

   We are currently investigating an issue with payments in Zone 5 that may be causing transactions to fail or not process as expected. Our Engineering team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

2. 2026年4月16日 UTC 12:45investigating

   We are continuing to investigate the payments issue impacting Zone 5. As part of our ongoing efforts, the Auxiliary Payment System (APS) has been enabled and can be accessed at payments.phreesia.net. We will provide updates as more information becomes available.

3. 2026年4月16日 UTC 13:54investigating

   Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad. APS will remain enabled until full resolution.

4. 2026年4月16日 UTC 17:53monitoring

   Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be disabling APS at 2PM EST as payments can be made through the Phreesia dashboard at this time. For more information on the Auxiliary Payment System please visit https://phreesia.my.site.com/support/s/article/How-to-use-the-Phreesia-Auxiliary-Payment-System Phreesia will continue to monitor before full resolution.

5. 2026年4月17日 UTC 17:42resolved

   Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be marking this incident as resolved.

1. 2026年4月8日 UTC 14:52resolved

   Phreesia experienced a brief issue affecting the Dashboard in Zone 1. The issue intermittently impacted users attempting to access the Phreesia Dashboard. Users may have experienced login failures or increased latency. The impact was short in duration and resolved without sustained disruption.

1. 2026年3月11日 UTC 15:23investigating

   We are currently investigating an issue affecting the Phreesia Dashboard on Zone 5 that may be causing data and updates to not display as expected. At this time, users may need to manually refresh the page in order to see the most recent information. Engineering is actively investigating the issue. We will provide updates as more information becomes available.

2. 2026年3月11日 UTC 15:58monitoring

   A fix has been implemented for the issue affecting Zone 5 Phreesia Dashboard updates. Since implementing the change, we are observing normal performance. Engineering will continue to monitor the Dashboard closely to ensure stability.

3. 2026年3月12日 UTC 12:54resolved

   The Phreesia Dashboard on Zone 5 has continued to operate at normal performance levels following yesterday's fix.

1. 2026年2月20日 UTC 18:45investigating

   We are currently investigating an issue that may be impacting multiple Phreesia services. Patients may be unable to complete payments within Phreesia, except through Mobile Wallet. Appointment Accelerator, ConnectOnCall and related Voice AI services may also be inaccessible or not functioning as expected. In addition, Access eForms clients hosted in the cloud may experience issues with their environment. Our Engineering team is actively investigating this issue with high priority. We will provide updates as more information becomes available.

2. 2026年2月20日 UTC 19:39monitoring

   We have implemented a change to address the issue and are observing recovery across impacted services. Patients should now be able to complete payments through Phreesia. ConnectOnCall, Voice AI, Appointment Accelerator and cloud-hosted eForms environments are accessible and returning to expected performance. Our Engineering team continues to monitor closely to ensure stability. We will provide a final update once the issue is fully resolved.

3. 2026年2月20日 UTC 20:47resolved

   The issue impacting payments through Phreesia, ConnectOnCall, Voice AI, Appointment Accelerator, and cloud-hosted eForms environments has been resolved. All services are operating as expected, and we continue to see stability across impacted areas. Our Engineering team will maintain standard monitoring to ensure continued performance. Thank you for your patience while we worked to address this issue.