67 Phreesia incidents · 2024年11月 — official updates, affected components, duration and resolution details.
我们目前正在调查一个可能在用户试图登录时造成两个要素认证码(2FA)交付被延迟的问题. 这个问题仅限于用户登录过程. 工程正积极调查. 一旦获得更多信息,我们将提供最新资料.
在用户登录期间造成延迟交付双因子认证(2FA)代码的问题已经解决. 用户现在应该像预期的那样得到2FA代码.
自动翻译自官方事件更新。
我们目前正在调查一个可能导致某些报告没有如预期的那样显示的问题。 我们的工程组正在积极调查,并与我们的第三方伙伴密切合作来解决这个问题。 一旦获得更多信息,我们将提供最新资料.
报告目前正在我们第三方伙伴的缓解努力后成功地上载。 我们的工程小组正在继续监测情况,以确保报告功能恢复正常。 一旦获得更多信息,我们将提供更多最新情况.
在我们的第三方伙伴作出缓解努力之后,影响报告提供的问题已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查一个影响第一区和第二区的自我安排的问题。 患者在试图安排预约时可能遇到核实错误. 工程正积极调查.
造成"一一"和"二"自定计划核查错误的问题已经解决. 自定计划现在如所预期的那样运作.
自动翻译自官方事件更新。
我们目前正在调查一个可能在用户试图登录时造成两个要素认证码(2FA)交付被延迟的问题. 这个问题仅限于用户登录过程. 工程正积极调查. 一旦获得更多信息,我们将提供最新资料.
在用户登录期间造成延迟交付双因子认证(2FA)代码的问题已经解决. 用户现在应该像预期的那样得到2FA代码.
自动翻译自官方事件更新。
我们目前正在调查一个可能在所有地区造成达什板延误的问题。 一旦获得更多信息,我们将提供最新资料.
Dashboard的性能正在各区恢复,但对于一些客户来说可能仍然比预期的要慢. 我们还正在调查一个影响通过特别安全局登录的问题。 我们的工程团队正积极致力于恢复正常功能. 一旦获得更多信息,我们将提供最新资料.
Dashboard 性能在所有地区都恢复正常,影响通过SSO登录的问题已经解决. 所有服务都按预期运作.
自动翻译自官方事件更新。
Earlier today, some users in certain geographic regions, primarily on the West Coast, may have experienced slowness while accessing the Phreesia platform and completing intake forms. Our investigation indicates this was related to regional ISP/network routing degradation and was not a widespread Phreesia platform issue. Phreesia systems and infrastructure remained operating normally. We are no longer receiving reports of slowness, and performance has remained stable.
We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service. Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted. Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.
One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.
We are currently investigating an issue in Zone 1 and Zone 2, which may be causing delays when exporting information from Phreesia to EMR/PM systems. We will provide updates as more information becomes available.
The issue causing delays when exporting information from Phreesia to EMR/PM systems in Zone 1 and Zone 2 has been resolved. Exports are processing as expected.
调查 - 我们知道影响阿普里瓦的一个问题正在阻止支付交易的处理。 阿普里瓦承认这一问题,并正在积极调查和努力恢复服务。 一旦获得更多信息,我们将提供更多最新情况.
最新消息 — — Apriva指出微软Azure目前正面临影响其平台的多重问题, 阿普里瓦及其服务提供商正积极致力于尽快恢复服务. 我们正在继续密切监测局势,并将在获得更多信息后提供更多最新情况.
Apriva已经解决了付款处理问题,并正在报告受影响系统中的积极恢复情况。 我们正在密切监测局势,以确认付款处理服务保持稳定。 我们将继续提供最新情况,直至这一问题得到全面解决.
我们正看到,在阿普里瓦执行的固定措施之后,支付交易处理顺利进行。 我们将继续密切监测付款处理情况,以确保服务保持稳定,然后将这一事件定为已解决事件。 我们将视需要提供补充资料.
影响到Apriva的付款处理问题已经解决。 支付交易处理成功,服务正常运行. 我们赞赏你在处理这一问题时的耐心.
自动翻译自官方事件更新。
我们发现一个问题,即第3区的用户在访问任用中心时可能遇到延迟装载时间或出错。 我们的工程团队正在积极调查这个问题并努力恢复正常的性能. 一旦获得更多信息,我们将提供最新资料.
我们的调查显示,除了在访问预约枢纽时延迟载货时间和出错外,PhreesiaPads还可能无法为3区用户装入采访. 我们的工程组继续调查这一问题,并正在努力恢复正常功能。 一旦获得更多信息,我们将提供最新资料.
我们正在继续调查这一问题.
影响Phreesia Dashboard、预约枢纽和PhreesiaPads在第3区业绩的问题已经解决。 用户不应再经历延迟加载时间,出错,或与PhreesiaPads加载访谈发生问题. 我们为任何不便道歉 这个问题可能已经 和欣赏你的耐心 当我们的工程团队 努力恢复正常的性能.
自动翻译自官方事件更新。
We are currently investigating an issue affecting the Zone 5 Dashboard that is sporadically preventing appointments from being created as expected. While the issue is primarily limited to future-date appointments, we are continuing to assess the full scope of impact. Our Engineering team is working to restore normal functionality as quickly as possible. We will provide updates as more information becomes available.
The issue affecting appointment creation in the Zone 5 Dashboard has been resolved. Shortly after the issue was identified earlier this morning, our Engineering team restored normal functionality. We also reprocessed all appointments that were not initially created to ensure accurate and up-to-date appointment lists in the Dashboard. We apologize for any inconvenience and appreciate your patience.
We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time. We are actively working to resolve this issue and will provide updates as they become available.
Our engineering team was able to identify and resolve the issue affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities are currently operating as expected. We are continuing to monitor and will confirm full resolution shortly.
ConnectOnCall/VoiceAI patient search and matching functionality performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.
We are currently investigating an issue with the VoiceAI dashboard that may be causing some users to experience performance issues when launching or using the service. Engineering is actively investigating, and we will provide updates as more information becomes available.
VoiceAI Dashboard logins and performance have returned to normal following investigation and remediation by our engineering team. We are continuing to monitor and will confirm full resolution shortly.
VoiceAI Dashboard login and performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff. Engineering is actively investigating. We will provide updates as more information becomes available.
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
We are currently investigating an issue that may be causing some users to experience difficulty logging into Dashboard and/or navigating within Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.
We are no longer seeing issues with navigation in the Phreesia Dashboard. At this time, we are monitoring some performance issues related to SSO login. We will provide updates as more information becomes available.
Performance across the Phreesia Dashboard and SSO login has returned to normal and all systems are operational.
We identified an issue where calls made using our VoiceAI product were sporadically not connecting. This may have impacted some VoiceAI call attempts during the affected window. The issue has been resolved, and VoiceAI calls are now connecting as expected. We apologize for any inconvenience this may have caused. Affected timeframe: 9:00 AM - 10:10 AM Eastern Time
We are aware of reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. Our investigation indicates this is related to regional ISP/network routing degradation and is not a widespread platform issue. The issue is limited to users in certain geographic regions, primarily on the West Coast. Phreesia systems and infrastructure are operating normally. We are monitoring network conditions and tracking affected routes. We will provide an update as additional information becomes available.
We are continuing to investigate reports from some users experiencing slowness while navigating the Phreesia dashboard and completing intake forms. At this time, monitoring indicates error rates have decreased from earlier elevated levels. Some users may also be seeing improved performance, and reports of issues have slowed. Current information continues to indicate the issue is related to regional ISP/network routing degradation impacting a limited number of clients on the West Coast and is not a widespread Phreesia platform issue. Phreesia systems and infrastructure continue to operate normally. We will continue to monitor network conditions, internal error trends, and user reports through the morning as normal traffic volumes return to validate that performance remains stable. We will provide another update as additional information becomes available.
We continue to monitor reports from some users experiencing slowness while navigating the Phreesia Dashboard and completing intake forms. Network conditions that may have been contributing to the issue improved overnight, and monitoring indicates performance has remained stable. We also received information indicating that a major regional internet connectivity issue impacted parts of the West Coast during the same timeframe, which aligns with the limited client impact observed. Phreesia systems and infrastructure continued to operate normally, and this does not appear to have been a widespread Phreesia platform issue.
We are no longer receiving reports of slowness while navigating the Phreesia Dashboard or completing intake forms. Performance has remained stable, and Phreesia systems and infrastructure continue to operate normally.
We are currently investigating an issue affecting the Zone 3 Dashboard. This issue may be causing issues with the completion of some actions in the Dashboard. Engineering is actively investigating. We will provide updates as more information becomes available.
The issue affecting the Zone 3 Dashboard has been resolved, and the Dashboard is now displaying as expected for users in Zone 3. Engineering will continue to monitor and provide additional updates if needed.
This incident has been resolved.
We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
The issue has been identified, and our team is making progress towards a full recovery. We’re working through a backlog of messages and appreciate your patience.
The insurance and copay issue affecting new visits on the Dashboard has been resolved and information is now displaying as expected.
