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    Platform9 中断历史

    37 Platform9 incidents · 2018年6月 — official updates, affected components, duration and resolution details.

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    PCD, PMK, PMO 控制计划正在退化

    开始时间 2026年7月24日 UTC 12:50 · 15m

    Pending
    受影响的组件
    Platform9 Cloud
    1. 2026年7月24日 UTC 12:50investigating

      这一事件已经查明,并可能影响CRUD的操作

    2. 2026年7月24日 UTC 12:51identified

      这一事件已经查明,并可能影响CRUD的操作

    3. 2026年7月24日 UTC 13:06resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    PMK Control Plane is experience degradation

    开始时间 2026年4月23日 UTC 05:56 · 6h 18m

    Outage重大事件
    受影响的组件
    Platform9 Cloud
    1. 2026年4月23日 UTC 05:56identified

      An issue has been identified affecting all the PMK Control Planes, and some PMK customers are experiencing service degradation. Our team has identified the issue and is working to implement the fix.

    2. 2026年4月23日 UTC 12:14resolved

      This incident has been resolved.

    PCD Kuberenetes Outage

    开始时间 2025年9月28日 UTC 18:00 · 1d 11h

    Outage严重事件
    受影响的组件
    Platform9 Cloud
    1. 2025年9月29日 UTC 08:31identified

      We are experiencing a major incident for PCD Kubernetes products. Our Engineering team is working on restoring. PCD Virtualization products remain unaffected.

    2. 2025年9月29日 UTC 08:32identified

      We are continuing to work on a fix for this issue.

    3. 2025年9月30日 UTC 05:14resolved

      This incident has been resolved.

    Management Plane UI is unavailable

    开始时间 2024年6月11日 UTC 07:50 · 11m

    Outage重大事件
    受影响的组件
    Platform9 Cloud
    1. 2024年6月11日 UTC 07:50investigating

      Management Plane is unreachable, our team is actively working on identifying and fixing the issue.

    2. 2024年6月11日 UTC 07:57identified

      The issue has been identified and a fix is being implemented.

    3. 2024年6月11日 UTC 07:57monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2024年6月11日 UTC 08:02resolved

      This incident has been resolved.

    Intermittent Management Plane Instability

    开始时间 2024年4月13日 UTC 15:41 · 4d 22h

    Pending
    受影响的组件
    Platform9 Cloud
    1. 2024年4月13日 UTC 15:41investigating

      We're currently investigating an issue related to intermittent management plane instability which may manifest as being unable to login via the UI, API failures, and/or nodes being disconnected.

    2. 2024年4月13日 UTC 18:06monitoring

      A fix has been implemented and we are continuing to monitor the environments

    3. 2024年4月18日 UTC 14:33resolved

      This incident has been resolved.

    Upstream Issue: Red Hat Quay Image Registry Down

    开始时间 2024年3月22日 UTC 18:30 · 15m

    Outage重大事件
    受影响的组件
    Quay.io Registry
    1. 2024年3月22日 UTC 18:30monitoring

      Container image pulls may fail for images hosted by Red Hat Quay image registry due to an ongoing incident. For more information, see: https://status.redhat.com/incidents/qh68rjfg6xs6 Nodes where the images are already cached should continue to function for newly-created containers.

    2. 2024年3月22日 UTC 18:45resolved

      Red Hat has marked the incident as resolved.

    [Intermittent] Degraded Access to Management Planes

    开始时间 2023年9月5日 UTC 17:31 · 18h 29m

    Outage重大事件
    受影响的组件
    Platform9 Cloud
    1. 2023年9月5日 UTC 17:31investigating

      We are currently investigating an issue impacting multiple customers' ability to access their management plane instances. Attempts will sometimes result in 502 errors. We will continue to update this post as more details become available.

    2. 2023年9月5日 UTC 17:31investigating

      We are continuing to investigate this issue.

    3. 2023年9月5日 UTC 20:48identified

      We've identified a related bottleneck where we're observing network congestion on the backend and we've formulated a plan to attempt to mitigate it. The management plane may still be unstable at this time until we've taken these full mitigation steps.

    4. 2023年9月6日 UTC 06:42monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2023年9月6日 UTC 11:59resolved

      This incident has been resolved.

    DNS Resolution Issues

    开始时间 2023年7月27日 UTC 19:57 · 1h 7m

    Outage重大事件
    1. 2023年7月27日 UTC 19:57investigating

      We're currently investigating reports of issues related to DNS resolution, especially with regard to the Platform9 management plane endpoint. Hosts may intermittently or temporarily show as disconnected. Cluster workloads should remain unaffected.

    2. 2023年7月27日 UTC 20:22identified

      We've identified the issue with the automated DNS component which was causing issues properly synchronizing CNAME records for our Platform9 management plane instances. Our Operations team is taking steps to restore.

    3. 2023年7月27日 UTC 20:24monitoring

      Our Operations team has taken steps to resolve the issue. No further interruptions are anticipated at this time. Our team will continue to monitor the affected environments.

    4. 2023年7月27日 UTC 21:04resolved

      The incident may be considered resolved. No further interruptions have been observed nor reported.

    Majority of Free Tier users are unable to access their system

    开始时间 2022年3月14日 UTC 00:53 · 3h 33m

    Outage严重事件
    1. 2022年3月14日 UTC 00:53investigating

      We are currently investigating the issue

    2. 2022年3月14日 UTC 02:23monitoring

      A fix has been implemented and environments should start recovering soon

    3. 2022年3月14日 UTC 04:26resolved

      This incident has been resolved.

    Some management planes are intermittently unreachable

    开始时间 2022年2月16日 UTC 02:46 · 8h 59m

    Outage重大事件
    1. 2022年2月16日 UTC 02:46investigating

      We are investigating issues with our infrastructure provider.

    2. 2022年2月16日 UTC 15:01resolved

      This incident has been resolved.

    (Retroactive) Connectivity issue reaching management planes

    开始时间 2021年12月15日 UTC 15:30 · 0m

    Pending
    1. 2021年12月15日 UTC 16:17resolved

      There were intermittent issues reaching management planes between 2021-12-15 15:22 - 2021-12-15 16:02 UTC. This resulted from an Internet connectivity outage at our hosting provider (Amazon Web Services). Connectivity has now been restored.

    Platform9 management planes are unreachable

    开始时间 2021年5月10日 UTC 05:34 · 2h 16m

    Outage严重事件
    受影响的组件
    Platform9 Cloud
    1. 2021年5月10日 UTC 05:34investigating

      Certain customers cannot reach their management plane deployments. We are currently investigating the issue.

    2. 2021年5月10日 UTC 06:00identified

      The issue has been identifed to be a network issue with our Data Center service provider. They are working to resolve it.

    3. 2021年5月10日 UTC 07:50resolved

      The network issue has been resolved.

    Platform9 management planes are unreachable

    开始时间 2020年10月13日 UTC 09:35 · 6h 20m

    Issues轻微事件
    受影响的组件
    Platform9 Cloud
    1. 2020年10月13日 UTC 09:35identified

      Certain customers cannot reach their management plane deployments. It has been identifed to be a network issue with our Data Center service provider. They are working to resolve it

    2. 2020年10月13日 UTC 10:01monitoring

      Our vendor has identified and implemented a fix. Affected customers are now able to access their management plane.

    3. 2020年10月13日 UTC 13:43monitoring

      The situation is still being monitored. So far, no issues have been reported.

    4. 2020年10月13日 UTC 15:55resolved

      No issues reported after monitoring the fix for 5 hours. With customers able to access their management plane, the issue stands resolved.

    Platform9 management planes are unreachable

    开始时间 2020年9月13日 UTC 01:24 · 4h 28m

    Outage严重事件
    受影响的组件
    Platform9 Cloud
    1. 2020年9月13日 UTC 01:24investigating

      We have detected that the majority of our customers cannot reach their management plane deployments. We are investigating the issue.

    2. 2020年9月13日 UTC 02:19investigating

      Connectivity has been restored

    3. 2020年9月13日 UTC 02:19monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2020年9月13日 UTC 05:52resolved

      All Customer Management Planes are Available.

    Management plane is unreachable for some customers

    开始时间 2020年8月20日 UTC 02:48 · 1h 28m

    Outage重大事件
    受影响的组件
    Platform9 Cloud
    1. 2020年8月20日 UTC 02:48identified

      Management plane is unreachable for some customers. We have identified the issue and are implementing fix.

    2. 2020年8月20日 UTC 02:48identified

      We are continuing to work on a fix for this issue.

    3. 2020年8月20日 UTC 03:34monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2020年8月20日 UTC 04:16resolved

      This incident has been resolved.

    Elevated error rates on some customer Management Planes

    开始时间 2020年8月20日 UTC 01:00 · 1h 48m

    Outage重大事件
    受影响的组件
    Platform9 Cloud
    1. 2020年8月20日 UTC 01:00investigating

      We are currently investigating the issue

    2. 2020年8月20日 UTC 01:26monitoring

      Customer Management Planes should be available again. We will continue to monitor the situation

    3. 2020年8月20日 UTC 02:49resolved

      This incident has been resolved.

    Elevated error rates on some customer management planes

    开始时间 2020年2月26日 UTC 19:30 · 1h 19m

    Outage重大事件
    受影响的组件
    Platform9 Cloud
    1. 2020年2月26日 UTC 19:30investigating

      We are seeing increased error rates for certain customers and are currently investigating to identify the root cause.

    2. 2020年2月26日 UTC 19:57investigating

      We are continuing to investigate this issue.

    3. 2020年2月26日 UTC 20:20monitoring

      An issue was resolved by network provider. We are monitoring for issues

    4. 2020年2月26日 UTC 20:23monitoring

      A fiber optic issue was identified at our upstream datacenter provider and has been fixed. We are continuing to monitor the situation.

    5. 2020年2月26日 UTC 20:49resolved

      This incident has been resolved.

    A small number of customers are experiencing connectivity issues to the management plane

    开始时间 2020年2月11日 UTC 01:03 · 7m

    Outage重大事件
    受影响的组件
    Platform9 Cloud
    1. 2020年2月11日 UTC 01:03identified

      We have identified a hardware failure that is impacting a small number of customers management planes. We are replacing the hardware and restoring access shortly.

    2. 2020年2月11日 UTC 01:10resolved

      Connectivity to management planes has been restored

    Management plane is unreachable for some customers

    开始时间 2019年12月12日 UTC 01:03 · 4h 29m

    Outage重大事件
    受影响的组件
    Platform9 Cloud
    1. 2019年12月12日 UTC 01:03investigating

      We are currently investigating this issue.

    2. 2019年12月12日 UTC 01:51identified

      The issue has been identified and a fix is being implemented.

    3. 2019年12月12日 UTC 03:37identified

      The storage outage is resolved and customer management planes will be recovering shortly

    4. 2019年12月12日 UTC 04:50monitoring

      The issue should be resolved and we are monitoring the health of the environment

    5. 2019年12月12日 UTC 05:32resolved

      This incident has been resolved.

    Elevated error rates on some customer management planes

    开始时间 2019年11月11日 UTC 03:30 · 3h 6m

    Issues轻微事件
    受影响的组件
    Platform9 Cloud
    1. 2019年11月11日 UTC 03:30investigating

      We are currently investigating this issue.

    2. 2019年11月11日 UTC 04:47monitoring

      We have identified the root cause and addressed the issue. We are monitoring the situation. We apologize for the inconvenience

    3. 2019年11月11日 UTC 04:47monitoring

      We are continuing to monitor for any further issues.

    4. 2019年11月11日 UTC 06:36resolved

      This incident has been resolved.