26 Pleo incidents · 2025年9月 — official updates, affected components, duration and resolution details.
客户在影响期内可能遇到间歇性交易故障. Mastercard小组正在积极调查这一问题,并将尽快提供最新情况.
我们看到SCA的交通似乎恢复了 Mastercard 尚未确认事件已解决, 因此您仍可能遭遇间歇性交易失败 。 我们正在继续密切监测这一事件.
我们发现SCA的交通从11点开始恢复 我们正在继续监测,以确保这一事件得到解决.
截至11:00,SCA流量已恢复,交易不再受到影响.
自动翻译自官方事件更新。
We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information.
**Investigating: SMS Delivery Issues** We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information.
We have confirmed that our SMS provider is experiencing degraded service which prevents some users from getting SMS codes and they are actively trying to resolve this. We are monitoring the situation closely. As a workaround for affected users we suggest they follow this guide ([https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method")) to change their authentication method to an authenticator app.
We are experiencing an issue with our SMS provider, which prevents customers in Sweden, Denmark and Norway from receiving SMS messages. This is being worked on with the highest priority. In the meantime for affected customers the recommendation is to switch to TOTP with an authenticator app as outlined by this article ([https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method"))
SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. [Learn how](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "Learn how") (link to article)
Issues have been resolved
We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this.
We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this. Customers should still be able to access the mobile app.
The issue has been solved, access to the Pleo web app has been restored.
We are seeing degraded performance related to card management and are investigating the issue.
We’re analysing the degraded performance in card management and are investigating with high priority. We’ll share updates as soon as we have more information.
We’ve stabilised our core systems, and we’re continuing to monitor closely.
The issue impacting card management has been resolved and customers should no longer see errors. We’ll continue to monitor closely.
An issue is preventing some users from seeing their cards details and activating cards in the Pleo web app. Users can access card functionality in the mobile app. Our team is actively investigating and working on a fix.
We have resolved the issue that was preventing users from viewing their active cards in the web page. Cards are now displaying correctly for all users. We apologize for the inconvenience caused.
We have identified a small issue whereby some Android device users on the latest version of the mobile app may have difficulties opening it.
A fix (v26.9.0) has been released to the Google Play store. We will continue to monitor rollout to ensure affected users are no longer experiencing these issues. We are grateful for your patience during this time and apologise for any inconvenience this may have caused.
We're currently investigating degraded performance in the mobile and web apps.
Some online card transaction verifications may fail (3D-Secure). We are looking into this as a priority.
We’ve applied changes to address the issue, and performance has improved. We remain attentive to the situation.
We continue to monitor.
We've confirmed that the service degradation is now resolved
We are currently investigating an issue affecting expense exports to external accounting systems. Users may encounter errors when attempting to sync transactions.
We have rolled out a fix the errors users encountered when exporting to external systems. We will continue to closely monitor the area.
We have solved this issue for our customers, please get in contact if you continue to see an issue.
We are currently investigating an issue affecting our mobile app where user data is not loading properly after login. Users may experience empty or partially loaded screens, with limited access to features such as card details, expenses, and profile information.
We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. We are now monitoring the situation to confirm the fix is working for all users.
We identified and resolved an issue affecting our mobile app where user data was not loading properly after login.
Some customers are unable to access the Invoices page. We have identified the issue and are working on a fix.
We believe the issue is resolved, but are continuing to monitor the situation.
The issue has been resolved
We’re currently experiencing an issue affecting reimbursements. Some requests may be delayed or not processed as expected
Reimbursements and Expense Creation are back online
We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in, or viewing card and payment details. Please bear with us while we resolve them
We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in or viewing card and payment details for both the web and mobile app. Please bear with us while we resolve them.
We're fixing a technical issue affecting the Web and Mobile apps. No data or funds are at risk.
We resolved an issue that impacted login and using cards that should now be functional again
After monitoring we are seeing authentication flows working as normal again, closing this incident.
We're experiencing slower than normal performance on both our web and mobile applications following scheduled database maintenance. Users may notice delays when loading pages, accessing expense details, or using various app features. Our engineering team is actively working to restore normal performance
We have identified and fixed the issue. The application is back to normal now
Application is back to normal.
We have identified that privacy plugins, specifically Privacy Badger, block some of the services we rely on since their last release. We're working on a more long-term solution, but there is a temporary workaround customers can use by whitelisting our pleo domain `[pleo.io](http://pleo.io/)` in this (or similar) privacy plugin.
We're looking at implementing a more long-term solution. This seems to only affect a small subset of customer using these privacy plugins. With whitelisting pleo.io in the privacy plugin, the app should be functional until the long-term solution is in place.
We're working on a long-term solution in the background
Identified that the executor service was not listening to the Kafka Topic
This was intended for an internal audience - apologies.
Payment verification (3DS) is temporarily unavailable, which may cause some card payments to fail. We’re investigating.
Payment verification (3DS) is now fully available.
An upstream provider is having issues this morning and you may not be able to reach us on chat. A fix is in progress and you should be able to chat to us shortly.
An upstream provider is having issues this morning and you may not be able to reach us by chat or phone. A fix is in progress and you should be able to reach us shortly.
Upstream issues have been fixed and chat and calls should work as normal.
We have identified sporadic error spikes cross the platform related to user management. This has a cascading effect for various areas and could cause problems to validate incoming card-transactions.
We have identified the source of the problem and working on fixes to mitigate.
We have deployed the mitigations identified.
We’re investigating an issue causing slower performance in the Pleo web and mobile apps. If you’re affected, please try again in 15 minutes. We’ll post updates on [status.pleo.io](http://status.pleo.io "status.pleo.io").
We have identified the issue and have rolled out a fix
We fixed a backend service issue that caused some users to have trouble logging in, or experience degraded performance.
We’re recovering from an app performance issue and you may see intermittent performance degradation. If something fails or appears slow, please retry. We’re monitoring closely and will post updates here.
We have no on-going reports of problems
We have no on-going reports of problems and our internal monitoring is all green
Some customers on mobile are having trouble creating out‑of‑pocket expenses. We’ve released a fix. Please restart the Pleo app or update to the latest version from your app store.
We believe our customers no longer see this issue and have successfully adopted the new app version