Plivo 中断历史

1. 2026年10月10日 UTC 08:09investigating

   亲爱的贵客 目前,我们观察到断断续续的呼叫失败,影响到向印度发出的呼声。 我们的团队正同我们的航空伙伴积极合作,以查明根源并尽快恢复服务。 我们将在今后30分钟内提供下一次最新情况.

2. 2026年10月10日 UTC 08:25identified

   这一问题已经确定,一个解决办法正在实施之中.

3. 2026年10月10日 UTC 08:25monitoring

   一项措施已经执行,我们正在监测结果.

4. 2026年10月10日 UTC 08:34resolved

   This incident has been resolved.

自动翻译自官方事件更新。

1. 2026年9月11日 UTC 06:02identified

   亲爱的贵客 目前,我们观察到断断续续的呼叫失败,影响到进出印度的呼叫。 我们的团队正同我们的航空伙伴积极合作,以查明根源并尽快恢复服务。 我们将在今后30分钟内提供下一次最新情况.

2. 2026年9月11日 UTC 06:27monitoring

   运输伙伴确定了问题,我们正在监测结果.

3. 2026年9月11日 UTC 06:35resolved

   这件事已经解决了

自动翻译自官方事件更新。

1. 2026年8月25日 UTC 07:25identified

   亲爱的贵客 我们目前观察着一个断断续续的问题, 即一些声音呼叫没有触发状态回调, 电话处理本身没有受到影响,而且电话正常连接和完成。 我们已查明这一原因是我们媒体服务器子集中的一个已退化的事件处理部分,并正在积极进行补救。 影响是断断续续的,大多数电话继续正常收到webhoks.

2. 2026年8月25日 UTC 07:41monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年8月25日 UTC 14:16resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月31日 UTC 17:01investigating

   亲爱的贵客 我们在印度地区看到外来的呼叫失败。 我们的小组正在调查这个问题.

2. 2026年7月31日 UTC 17:45identified

   我们已经与我们的云服务供应商确定了这一问题。 我们的小组正同他们密切合作来解决这个问题,一旦获得更多信息,我们将提供另一个最新情况.

3. 2026年7月31日 UTC 18:36monitoring

   一项措施已经执行,我们正在监测结果.

4. 2026年8月1日 UTC 03:37resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月20日 UTC 06:05investigating

   亲爱的贵客 目前,我们观察到断断续续的呼叫失败,影响到进出印度的呼叫。 我们的团队正同我们的航空伙伴积极合作,以查明根源并尽快恢复服务。 我们将在今后30分钟内提供下一次最新情况.

2. 2026年7月20日 UTC 06:15monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年7月20日 UTC 09:15resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月11日 UTC 07:47investigating

   亲爱的贵客 我们已查明一个问题, 造成来自免费电话号码(美国和加拿大)的MMS消息失效。 失败的原因是与上游承运人伙伴的连通性问题,受影响的信息未能交付。 通过其他路线发送的短信和短信没有受到影响。 我们的团队正积极与航母合作伙伴接触,以恢复服务. 我们不久将进一步介绍最新情况。 如果您对此事有任何问题或担忧,请联系Plivo Support。 支助门户:https://support.plivo.com/hc/en-us

2. 2026年7月11日 UTC 09:32monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年7月11日 UTC 09:57resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年7月2日 UTC 13:40investigating

   Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us

2. 2026年7月2日 UTC 13:45monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年7月2日 UTC 16:29resolved

   This incident has been resolved.

1. 2026年6月30日 UTC 08:00investigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.

2. 2026年6月30日 UTC 09:38monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年6月30日 UTC 09:45resolved

   This incident has been resolved.

1. 2026年6月19日 UTC 13:01investigating

   Dear Valued Customer, We are experiencing call failures in the India and US region.

2. 2026年6月19日 UTC 13:27monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年6月19日 UTC 13:57resolved

   This incident has been resolved.

1. 2026年6月15日 UTC 07:26resolved

   Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 2026年6月12日 UTC 16:30monitoring

   Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

2. 2026年6月12日 UTC 17:21resolved

   This incident has been resolved.

1. 2026年6月12日 UTC 05:21investigating

   Dear Valued Customer, We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally. We are working with our carrier partner to resolve this

2. 2026年6月12日 UTC 09:13resolved

   This incident has been resolved.

1. 2026年6月8日 UTC 05:37resolved

   Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.

1. 2026年5月12日 UTC 11:26resolved

   Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

1. 2026年4月8日 UTC 16:36resolved

   Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).

1. 2026年3月28日 UTC 13:23investigating

   Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.

2. 2026年3月28日 UTC 14:13identified

   Issue has been identified. Fix is being implemented.

3. 2026年3月28日 UTC 14:46monitoring

   A fix has been implemented and we are monitoring the results

4. 2026年3月28日 UTC 14:52resolved

   This incident has been resolved

1. 2026年2月9日 UTC 14:59investigating

   Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

2. 2026年2月9日 UTC 15:14investigating

   We are continuing to investigate this issue.

3. 2026年2月9日 UTC 15:41monitoring

   A fix has been implemented and we are monitoring the results.

4. 2026年2月9日 UTC 15:59resolved

   This incident has been resolved.

1. 2026年2月9日 UTC 12:25investigating

   Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

2. 2026年2月9日 UTC 12:26monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月9日 UTC 12:52resolved

   This incident has been resolved.

1. 2026年2月8日 UTC 13:41investigating

   Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

2. 2026年2月8日 UTC 14:49monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年2月8日 UTC 17:11resolved

   This incident has been resolved.

1. 2026年2月5日 UTC 08:39investigating

   Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

2. 2026年2月5日 UTC 09:31monitoring

   The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

3. 2026年2月5日 UTC 09:46identified

   We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

4. 2026年2月5日 UTC 13:01resolved

   This incident has been resolved.