53 Podio incidents · 2024年3月 — official updates, affected components, duration and resolution details.
我们认识到PHP最近宣布的脆弱性,并正在积极努力减轻相关风险。 目前没有任何违反或妥协的迹象。 作为我们减灾努力的一部分,我们暂时取消了所有PWA多部分请求,影响到: 1. 流量进口(ZIP/XML文件) 2. 所有使用多部分/形式数据内容类型的 Webhook 请求提交数据 这些措施是预防性的,将一直保持到风险得到充分处理。 我们将继续密切监测局势,并在获得相关信息后立即提供进一步的最新资料。 谢谢你的耐心和理解.
PHP 补丁已成功应用 。 已恢复所有已停用的功能,服务正在按预期运行.
自动翻译自官方事件更新。
我们发现一个问题,即由于后端响应和客户端倒置都没有提供预期的视图数据,一些解决方案视图没有加载。 受到影响的客户可通过直接url访问受影响的解决方案.
我们已经查明了根源,正在部署一个补丁.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查客户报告的问题 影响通过波多工作流程自动化配置的工作流程的性能 用户可能看到工作流程运行中的延误和/或出错率上升。 我们将在此尽快提供更详细的最新情况.
这一问题已经确定,我们正就一项决议积极努力。 我们期望经验很快恢复正常.
我们看到,在团队努力解决和积极监测的基础上,《行动计划》的执行情况有所改善.
我们完成了恢复Podio工作流程自动化客户经验稳定的步骤。 没有观察到进一步的影响,我们正在考虑解决这个问题。 如果您还遇到任何问题,请通过帮助中心(https://support.sharefile.com/s/)的支助告诉我们
自动翻译自官方事件更新。
We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.
The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.
A fix has been implemented and we are monitoring the results.
We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/
We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.
We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.
AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.
This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/
We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.
The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.
We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.
We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/
We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.
The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.
We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.
We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/
We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.
The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.
We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.
We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/
We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.
We are seeing better performance of search based on team efforts to resolve and are actively monitoring.
We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/
We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.
The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/
We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/
We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.
The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.
We are seeing better performance of search based on team efforts to resolve and are actively monitoring.
This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.
We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.
This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.
Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.
We are continuing to investigate this issue.
The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.
The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.
We are seeing better performance based on team efforts to resolve and are actively monitoring.
We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/
We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/
Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.
This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.
This incident has been resolved.
We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.
The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.
There are some more reports for degraded API communication performance. We are currently investigating potential causes.
There are some more reports for degraded API communication performance. We are currently investigating potential causes.
Podio performance is back to normal. We'll continue monitoring system metrics and performance.
We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/
# Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data
We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.
We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.
We are continuing to investigate this issue.
The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.
We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.
We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/
We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again
We are continuing to investigate this issue.
The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.
A fix has been implemented and we are monitoring the results.
We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.
