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    Polar 中断历史

    51 Polar incidents · 2021年10月 — official updates, affected components, duration and resolution details.

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    MyFitnessPal 数据传输问题

    开始时间 2026年7月19日 UTC 16:29 · 3h 14m

    Outage严重事件
    受影响的组件
    Data transfer to MyFitnessPal
    1. 2026年7月19日 UTC 16:29identified

      我们正在经历极地流和MyFitnessPal之间的数据传输问题。 数据同步可能比平时慢或者完全失败. 我们正在调查根源,并将尽快提供最新情况。 所有数据都安全了.

    2. 2026年7月19日 UTC 19:42resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    所有极地在线服务全部关闭

    开始时间 2026年7月16日 UTC 08:17 · 5h 32m

    Outage严重事件
    受影响的组件
    Polar Beat mobile applicationData transfer to NikePolar Club mobile applicationPolar Team ProPolar Flow web serviceData transfer to TrainingPeaksaccount.polar.comData transfer to komootPolar GoFit web servicePolar Flow mobile applicationData transfer to MyFitnessPalPolar GoFit mobile applicationPolar API/3rd party syncData transfer to StravaPolar Team Pro mobile application
    1. 2026年7月16日 UTC 08:17investigating

      不幸的是,我们所有的在线服务目前都停了下来。 我们正在积极努力解决这一问题,一旦有更多消息要分享,我们将立即发布最新情况。 所有数据都安全了 Polar.com与支持.polar.com继续正常运行,网络商店也是如此.

    2. 2026年7月16日 UTC 11:48monitoring

      一项措施已经执行,我们正在监测结果.

    3. 2026年7月16日 UTC 12:10monitoring

      我们正在继续监测任何其他问题.

    4. 2026年7月16日 UTC 13:48resolved

      这一事件已经得到解决.

    自动翻译自官方事件更新。

    Polar web shops: add to shopping cart link is not working

    开始时间 2026年5月19日 UTC 09:25 · 1h 24m

    Outage严重事件
    受影响的组件
    Polar webstore
    1. 2026年5月19日 UTC 09:25investigating

      We are currently investigating this issue.

    2. 2026年5月19日 UTC 10:48resolved

      Polar webstore is back up again and it is possible to make purchases. Apologies for the inconvenience the downtime may have caused you.

    Strava data transfer issues

    开始时间 2026年4月12日 UTC 18:05 · 1h 35m

    Outage重大事件
    受影响的组件
    Data transfer to Strava
    1. 2026年4月12日 UTC 18:05investigating

      We are experiencing data transfer issues between Polar Flow and Strava. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

    2. 2026年4月12日 UTC 19:39resolved

      Issue over and data transfer works normally

    Flow app Android 7.35.0 activity data synchronization issue

    开始时间 2026年2月27日 UTC 07:46 · 13d 1h

    Issues轻微事件
    受影响的组件
    Polar Flow mobile application
    1. 2026年2月27日 UTC 07:46investigating

      We are currently investigating this issue.

    2. 2026年3月2日 UTC 13:59monitoring

      Polar Flow app Android hotfix version 7.35.1 released.

    3. 2026年3月5日 UTC 11:22monitoring

      Polar Flow app Android hotfix version 7.35.2 released. This release includes additional fixes to the issue that prevented activity data from appearing correctly in the app. We've also made small enhancements to ensure everything keeps running smoothly.

    4. 2026年3月12日 UTC 08:58resolved

      This incident has been resolved.

    Degraded performance in support.polar.com

    开始时间 2026年2月5日 UTC 13:22 · 4m

    Issues轻微事件
    受影响的组件
    support.polar.com
    1. 2026年2月5日 UTC 13:22investigating

      We are currently investigating this issue.

    2. 2026年2月5日 UTC 13:25investigating

      We are continuing to investigate this issue.

    3. 2026年2月5日 UTC 13:26resolved

      This incident has been resolved.

    Data transfer issue affecting Flow-to-AccessLink API partners on Jan 7th

    开始时间 2026年1月8日 UTC 08:55 · 74d 23h

    Pending
    受影响的组件
    Polar API/3rd party sync
    1. 2026年1月8日 UTC 08:55investigating

      We are investigating a data transfer issue affecting Flow-to-AccessLink API partners. The issue began on January 7th at 07:00 UTC and continued until midnight. After midnight data transfer has worked normally. We will keep you updated on the investigation at status.polar.com. We apologize for the inconvenience and thank you for your patience.

    2. 2026年1月9日 UTC 12:59investigating

      We are continuing to investigate the issue.

    3. 2026年1月20日 UTC 13:00monitoring

      The fix has been deployed, and data consistency checks are in progress.

    4. 2026年3月24日 UTC 08:32resolved

      This incident has been resolved.

    Issue in Team Pro data synchronization

    开始时间 2025年10月30日 UTC 08:58 · 4h 57m

    Issues轻微事件
    受影响的组件
    Polar Team ProPolar Team Pro mobile application
    1. 2025年10月30日 UTC 08:58investigating

      We are currently investigating why some customers are experiencing issues in data synchronization. Sync seems to work, but data is not available in web service. We apologize the trouble caused and thank you for your patience!

    2. 2025年10月30日 UTC 13:56resolved

      This incident has been resolved.

    Slowness and sync problems caused by Daylight Saving Time

    开始时间 2025年10月26日 UTC 06:14 · 13h 49m

    Issues轻微事件
    受影响的组件
    Data transfer to TrainingPeaksData transfer to komootData transfer to MyFitnessPalPolar API/3rd party syncData transfer to Strava
    1. 2025年10月26日 UTC 06:14identified

      Our servers are always experiencing extra high loads on the day that Daylight Saving Time starts or ends. This may show as slowness or synchronization failing altogether. Please try again later. Thank you for understanding!

    2. 2025年10月26日 UTC 20:03resolved

      This incident has been resolved.

    Strava and TrainingPeaks data transfer issues

    开始时间 2025年10月20日 UTC 18:38 · 1d 17h

    Outage重大事件
    受影响的组件
    Data transfer to TrainingPeaksData transfer to Strava
    1. 2025年10月20日 UTC 18:38investigating

      We are experiencing data transfer issues between Polar Flow and Strava/TrainingPeaks . Data synchronization may be slower than normal or fail altogether. We will provide an update as soon as possible. All data is safe.

    2. 2025年10月20日 UTC 19:20monitoring

      Issue has been identified in 3rd party services, we are monitoring the issue.

    3. 2025年10月20日 UTC 20:11monitoring

      Data transfer to Strava is now operating normally

    4. 2025年10月22日 UTC 11:59resolved

      This incident has been resolved.

    Data transfer unstable

    开始时间 2025年10月7日 UTC 11:14 · 1h 25m

    Outage重大事件
    受影响的组件
    Polar Flow web servicePolar Flow mobile application
    1. 2025年10月7日 UTC 11:14identified

      Our online services are currently experiencing a higher than normal amount of load, which may be causing synchronization to be slow, or to fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

    2. 2025年10月7日 UTC 12:39resolved

      This incident has been resolved.

    Services recovering from maintenance

    开始时间 2025年4月29日 UTC 07:04 · 4h 4m

    Issues轻微事件
    受影响的组件
    Polar Beat mobile applicationPolar webstoreData transfer to NikePolar Club mobile applicationPolar Team ProPolar Flow web serviceData transfer to TrainingPeakssupport.polar.compolar.com websiteaccount.polar.comData transfer to komootPolar GoFit web servicePolar Flow mobile applicationData transfer to MyFitnessPalPolar GoFit mobile applicationPolar API/3rd party syncData transfer to StravaPolar Team Pro mobile application
    1. 2025年4月29日 UTC 07:04monitoring

      We have now performed the maintenance tasks and all services are back online. Services are still, however, recovering so you may experience for example slowness for a few hours. If you run into any issues, please try again a bit later.

    2. 2025年4月29日 UTC 10:15monitoring

      We are continuing to monitor for any further issues.

    3. 2025年4月29日 UTC 11:09resolved

      This incident has been resolved.

    Partial outage in Polar online stores

    开始时间 2025年4月25日 UTC 11:26 · 269d 21h

    Outage重大事件
    受影响的组件
    Polar webstore
    1. 2025年4月25日 UTC 11:26monitoring

      The login and registration function in all of Polar's online stores has been disabled for now. We are working on restoring this functionality, but meanwhile, it is safe to make purchases as a guest user without logging in.

    2. 2026年1月20日 UTC 09:16resolved

      This incident has been resolved.

    Strava data transfer issues

    开始时间 2025年3月30日 UTC 17:26 · 1h 44m

    Issues轻微事件
    受影响的组件
    Data transfer to Strava
    1. 2025年3月30日 UTC 17:26monitoring

      We are experiencing data transfer issues between Polar Flow and Strava. Data synchronization may be slower than normal or fail altogether. We have identified and the root cause and applied a fix and we will provide an update as soon as possible. All data is safe.

    2. 2025年3月30日 UTC 19:10resolved

      This incident has been resolved.

    Logging in to services is not working

    开始时间 2025年3月28日 UTC 12:49 · 32m

    Outage重大事件
    受影响的组件
    Polar Beat mobile applicationPolar Club mobile applicationPolar Team ProPolar Flow web serviceaccount.polar.comPolar Flow mobile applicationPolar API/3rd party syncPolar Team Pro mobile application
    1. 2025年3月28日 UTC 12:49investigating

      We are currently experiencing an issue that prevents logging in to your Flow account and Beat app. In addition, AccessLink partners are unable to log in to admin tool, and Club and Team Pro customers may experience issues in logging in. We are doing our best to get the matter resolved as quickly as possible. We apologize for any trouble this causes you.

    2. 2025年3月28日 UTC 13:21resolved

      Everything looking good again. Thanks for your patience!

    Temporary break in all services

    开始时间 2025年2月26日 UTC 06:11 · 45m

    Outage重大事件
    受影响的组件
    Polar Beat mobile applicationData transfer to NikePolar Club mobile applicationPolar Team ProPolar Flow web serviceData transfer to TrainingPeaksaccount.polar.comData transfer to komootPolar GoFit web servicePolar Flow mobile applicationData transfer to MyFitnessPalPolar GoFit mobile applicationPolar API/3rd party syncData transfer to StravaPolar Team Pro mobile application
    1. 2025年2月26日 UTC 06:11investigating

      We have a temporary service break in all our services. The estimated length is 15 minutes, and during this time it is not possible to use Polar services or sync your watches. We apologize for any inconvenience and will keep you updated on here.

    2. 2025年2月26日 UTC 06:29investigating

      Unfortunately we are still experiencing a temporary service break in all our services. You may notice this as slowness, difficulty in signing in or syncing your device. We are working hard to get the services back to full speed.

    3. 2025年2月26日 UTC 06:56resolved

      This incident has been resolved. Thanks for understanding!

    Delay in deleting certain Polar Accounts

    开始时间 2025年2月14日 UTC 10:13 · 10d 3h

    Issues轻微事件
    受影响的组件
    account.polar.com
    1. 2025年2月14日 UTC 10:13investigating

      We are experiencing a delay in the deletion process of requested and unused Polar accounts. This means that if you have requested to delete your Polar account, it will take a bit longer than the promised 30 days due to a technical issue. This technical issue does not affect our products and services in any other way. We apologize for any inconvenience this may cause you and will keep you updated here at status.polar.com.

    2. 2025年2月21日 UTC 06:22investigating

      Unfortunately we are still experiencing a delay in the deletion process of requested and unused Polar accounts. We apologize for any inconvenience this may cause you and will keep you updated here at status.polar.com.

    3. 2025年2月24日 UTC 13:35resolved

      This incident has been resolved.

    Strava data transfer issues

    开始时间 2025年1月18日 UTC 12:02 · 3h 5m

    Outage严重事件
    受影响的组件
    Data transfer to Strava
    1. 2025年1月18日 UTC 12:02identified

      We are experiencing data transfer issues between Polar Flow and Strava . Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

    2. 2025年1月18日 UTC 15:08resolved

      This incident has been resolved.

    MyFitnessPal, Stava, Komoot and Training Peaks data transfer issues

    开始时间 2024年10月27日 UTC 16:06 · 13h 56m

    Issues轻微事件
    受影响的组件
    Data transfer to TrainingPeaksData transfer to komootData transfer to MyFitnessPalData transfer to Strava
    1. 2024年10月27日 UTC 16:06investigating

      Data transfer between Polar Flow and MyFitnessPal, Stava, Komoot and Training Peaks is partially down. We are working on finding the root cause - updates to follow as soon as available. Rest assured all data is safe.

    2. 2024年10月27日 UTC 16:08investigating

      We are continuing to investigate this issue.

    3. 2024年10月28日 UTC 06:02resolved

      This incident has been resolved.

    Data transfer unstable

    开始时间 2024年10月2日 UTC 09:39 · 2h 45m

    Issues轻微事件
    受影响的组件
    Polar Beat mobile applicationPolar Flow web serviceaccount.polar.comPolar Flow mobile application
    1. 2024年10月2日 UTC 09:39investigating

      Our online services are experiencing data transfer issues. Data synchronization may be slower than normal or fail altogether. We are investigating the root cause and will provide an update as soon as possible. All data is safe.

    2. 2024年10月2日 UTC 10:20monitoring

      The problem has been identified and a fix has been deployed to address the data transfer issues. Our engineers are currently monitoring the situation to ensure stability and performance. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

    3. 2024年10月2日 UTC 12:24resolved

      This incident has been resolved.