电话系统迁移
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- monitoring
我们正在迁移我们的支援电话系统。 请透过电子邮件联系我们@pollwhere. +1 (209) 314-6894 +1 (415) 687-1503 我们赞赏你的耐心,并对任何不便表示歉意.
自动翻译自官方事件更新。
57 Poll Everywhere incidents · 2025年2月 — official updates, affected components, duration and resolution details.
我们正在迁移我们的支援电话系统。 请透过电子邮件联系我们@pollwhere. +1 (209) 314-6894 +1 (415) 687-1503 我们赞赏你的耐心,并对任何不便表示歉意.
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我们已经确定了问题,并正在努力解决这个问题.
这一事件已经得到解决。 如您在此期间发出邀请,且未收到邀请,请重新发送邀请.
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We are investigating an issue where the Add Choices, Question Flows, and other settings are missing from editing a question within a poll.
The issue has been identified as a bug with auto fit. We are actively working on a fix. As a work around in the meantime, window resizing should bring back the add choices and flows buttons on the bottom of the question edit page.
This incident has been resolved
From 13:33 PT to 17:50 PT on August 4, Poll Everywhere users were unable to login to new sessions. Existing login sessions were unaffected. We have implemented a long-term corrective that will stop this type of incident from happening in the future as of 22:40 PT on August 4. We are conducting an in-depth investigation and corrective actions to ensure that similar incidents do not occur. Please reach out to [email protected] if you have any questions related to this incident.
Google幻灯片正在推出一些用户的UI更新,打破了Google幻灯片民意调查插入. 我们正在积极研究一个补丁,以支持两个版本的UI. 作为工作,你可以尝试以下之一: • 创建新的浏览器配置文件,并用与Poll Everywhere有关的电子邮件地址签名,或 • 签署到另一个Google账户,并使用该账户插入幻灯片
我们已经查明了这个问题,并向Chrome Web Store和Microsoft Edge的扩展商店提交了最新的应用程序. 这些更新应在核准后提供.
v1.20.5已放入商店,问题已经解决.
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我们收到报告说,在Poll Wheeldway 2.0中回答"世界云"和"QQA"问题的参与者在多次回答问题时偶尔会收到错误. 我们追踪到这期7月14日的更改,今天早上发布了一个定本.
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从3:52am PT到5:08 PT,Poll Wheeldway 2.0上出现了较高的出错率,有0.07%的请求失败,有500个内部服务器出错. 我们正在做一个长期的工作,但最初的影响已经减弱了.
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我们正在调查更高的错误率 当尝试验证
详细信息及更新请遵循https://status.workos.com/incidents/b52fkqjzcl20
情况似乎正在改善,继续检查https://status.workos.com/incicents/b52fkqjzcl20 详细情况和更新情况
这个问题是同我们的第三方服务供应商WorkOS公司发生问题的结果,现已得到解决.
我们的第三方服务提供者WorkOS发表了一份[关于这一事件的死后](https://workos.com/blog/service-disruption-on-july-16-2026)。 在波尔各地,我们在定期审查供应商的过程中,考虑到了与第三方服务提供者有关的所有事件。 如果您对此事有任何疑问, 请联系@ [email protected] (mailto: [email protected]) 或联系您的 CSM .
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我们已经确定,丹麦的数字没有为短信服务。 我们已经与我们的短信提供者联系,正在解决这一问题。 作为工作,您可以访问Profile - > 国际文本信息 - > 覆盖区域旋转到不同的数字 .
我们取消了丹麦的短信号码, 并失败了到德国的电话号码 而丹麦的号码没有工作.
该事件经过了更新,以包括丹麦以及其他一些国际数字. 作为工作,您可以访问Profile - > 国际文本信息 - > 覆盖区域将旋转至美国/加拿大.
这一事件已经得到解决.
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Some tasks are currently delayed (such as deleting polls) in 1.0.
The system has self-healed and brought the delay down to ~5 minutes and dropping. We are continuing to investigate.
We've identified the autoscaling performance issue and are working on implementing a long-term fix.
We've changed the self-healing and autoscaling system to be more tolerant of faults at the times that the system has increased load. We've confirmed that the system is functioning normally as of right now and believe the problem to be resolved in the long term.
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We've discovered an automated monitoring issue that led automatic scaling to slow down certain user actions (like trashing polls) in 1.0. This issue is resolved, but we're looking into the root cause with the automatic monitoring system.
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Some users when trying to login to Poll Everywhere 2.0 were redirected incorrectly resulting in a 404 page. The root cause has been resolved.
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An automatic service update resulted in an outage for about 5 seconds, where approximately 80 requests failed. We have taken measures to prevent automatic service updates from creating this type of downtime in the future. Please contact [email protected] if you have any questions about this incident.
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We've identified a disruption with our AI models. Our third-party service provider, Google, has discontinued the large language model used to generate poll content. We are working to migrate to a different model. During this time, AI features in Poll Everywhere 2.0 are unavailable. This issue does not affect Poll Everywhere 1.0.
We have migrated to a comparable or equivalent model to the deprecated model. We will be taking further steps to understand this type of issue and prevent similar types of issues in the future. This issue started May 25, 2026 at midnight (i.e., 12:01am) PT.
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A security incident affecting Instructure (Canvas) has been announced. Poll Everywhere is not affected by this security incident. It is possible that later changes that affect Canvas may require re-initializing Canvas LMS connections, but currently we are not aware of customers experiencing problems with LMS integrations as a result of this security incident. Please contact Poll Everywhere if you are experiencing any issues with Canvas at [email protected]. See: https://status.instructure.com/incidents/9wm4knj2r64z and https://status.instructure.com/incidents/ns0sjlmkvc6g. For information about the Canvas security incident, please reach out to your contact at Instructure directly.
We'd like to express our deepest sympathy for our partners, customers, teachers, and students affected by the Canvas security incident, particularly following the events of late last week. We understand that this is a particularly challenging time for everyone impacted, and we are sorry for the profound impact this has had on everyone during final exams and end-of-semester work. Poll Everywhere remains unaffected by the security incident with Canvas. Poll Everywhere has been conducting internal investigations and reviews, and confirmed that there is no impact to the Poll Everywhere platform at this time. Additionally, Instructure has not notified Poll Everywhere that any data related to its services has been impacted. Poll Everywhere's connection to Canvas uses the LTI Advantage standard, an industry-common integration pathway with a variety of LMS platforms, including (but not limited to) Canvas. We rely on a trusted set of keys provided by Instructure that validates that incoming data from Canvas is authentic. This key material is only changed by Instructure, and they have not changed it. However, if Instructure rotates this key material, Poll Everywhere will seamlessly update its data to trust the newly issued key material. The LTI standard also defines a set of keys that are maintained by Poll Everywhere. Poll Everywhere's key material (private keys) remains safely stored with Poll Everywhere, and has not been compromised. As a result, no API rotation, credential rotation, or other security-adjacent credential changes are necessary for any customer or end-user of Poll Everywhere to undertake, with respect to the Canvas integration, at this time. Please reach out to [email protected] if you have any questions related to the Canvas security incident and how it affects Poll Everywhere. Please refer to https://www.instructure.com/incident_update and https://status.instructure.com/ for the status of the Canvas platform.
Thank you for your continued use and support of Poll Everywhere. We're sorry for the impact that the incident at Instructure has had on everyone impacted. With respect to the security incident at Instructure regarding Canvas, we believe that Instructure has directly communicated to all affected customers with resolution information about this incident. We believe this situation to be closed, and we will continue to monitor the situation in the background. For more information, on the Canvas side, please see: https://www.instructure.com/incident_update. Once again, Poll Everywhere was not impacted during the Canvas security incident. In terms of future impact to Poll Everywhere, we expect no action to be required in terms of rotation of LMS setup or configuration. We alter and adjust our security program, including organizational and technical controls, in response to security incidents in the industry, including this one. We will incorporate this incident into our future planning. We remain in contact with Instructure and will monitor their response to this situation going forward. Again, to be extremely clear, Poll Everywhere has had no impact from this incident at Instructure. However, we believe it is our role as members of the security community to learn from all incidents, including this one. If you have any questions, please feel free to reach out to [email protected].
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A small number of customers may have encountered an error upgrading their plans as a result of a tax calculation issue. This issue has been resolved, but the upgrade process will not automatically retry to prevent erroneous charges. Please retry those upgrades. If you encounter any issues upgrading, please contact [email protected].
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Live updates were delayed for ~14 minutes due to a deployment configuration error
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We've observed a elevated number of error across the site. We are currently investigating a root cause.
A fix has been implemented. This incident was caused by a framework upgrade causing database timeouts in requests. During this outage, activation, poll creation / editing, as well as several other core features experienced disruption due to database requests timing out.
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There is an incompatibility with Keynote 15 and the Poll Everywhere app. Currently, the Mac Presenter version of Poll Everywhere for Mac does not support Keynote 15, which was released with Apple Creator Studio. If you use Poll Everywhere, please note that if you install Keynote 15, you will not be able to use Poll Everywhere until we publish a software update. As a workaround, please postpone updating to Keynote 15 or using the Apple Creator Studio version of Keynote.
We have updated the guidance and error messaging for using the Poll Everywhere Mac Presenter App with Keynote. You can find more information here: https://support.polleverywhere.com/hc/en-us/articles/46464006721307-Keynote-system-requirements-for-Poll-Everywhere
Keynote Creator Studio changed the bundle ID for Keynote, removing a reference to the legacy iWork suite. Mac Presenter version 4.0.1 has been released and is available via the in-app “Check for Updates” menu and via our website, which will support Keynote 14 and Keynote 15.1 \(in Keynote Creator Studio\). See: [https://www.polleverywhere.com/app/powerpoint/mac](https://www.polleverywhere.com/app/powerpoint/mac)
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We have identified the issue and are deploying a fix.
This incident has been resolved.
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