Poplapay 中断历史

1. 2026年10月23日 UTC 10:56investigating

   我们正观察着更高的授权失败 正在调查

2. 2026年10月23日 UTC 11:01monitoring

   在从:54到:57的多次获取连接上出现了大量授权错误,但流量已恢复。 错误代码表明存在上游系统的问题。 我们正在监测局势.

3. 2026年10月23日 UTC 11:10resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年10月22日 UTC 10:34monitoring

   我们已经确定了一个影响使用Nets芬兰收购商的定居处理的问题。 2026-10-21年处理的交易结算被推迟,将比通常晚一天收到。 这一问题已经确定,并已采取了纠正行动。 我们正在监测局势,以确认全面解决。 我们对造成的任何不便表示歉意,并将在结算确认后提供进一步的最新资料.

2. 2026年10月22日 UTC 10:56monitoring

   失败的和解文件已重新处理并交付 。 将采取缓解措施,防止再次发生。 我们为不方便而道歉.

3. 2026年10月22日 UTC 13:49resolved

   怨恨和解档案得到成功处理.

自动翻译自官方事件更新。

1. 2026年10月12日 UTC 08:05investigating

   我们正在调查断断续续的支付授权失败 影响终端线路通过Nets收购。 *影响:* 自协调世界时(08:08 CEST / 09:08 EEST)起,一些支付授权和取消尝试间歇性地失败. 故障在短短的2至4分钟内发生,然后是恢复并再次发生。 最新一集的失败时间为UTC(09:21–09:25 CEST / 10:21–10:25 EST)约07:21–07:25. 我们正在视此事为持续事件。 *受影响的:* 丹麦、瑞典、挪威和芬兰境内使用Nets收购的终端。 * 现状:* 我们正在积极调查与我们的收购伙伴的连接问题。 一旦连接恢复,遇到故障的终端可能会重新测试交易。 一旦掌握更多信息,我们将提供最新情况.

2. 2026年10月12日 UTC 11:11monitoring

   丹麦,瑞典,挪威和芬兰的终端卡付款自协调世界时08:51(10:51 CEST / 11:51 EEST)起稳定. 我们正在密切监测局势。 今天早上早些时候,在协调世界时06:08至08:50(08:08-10:50 CEST / 09:08-11:50 EST)的多起短节目中,一些卡片支付和注销间歇性地失败了. 如果付款失败,则不收费。 我们建议重试任何失败的付款。 我们已查明原因,并正同我们的网络伙伴合作,确认彻底解决问题。 一旦我们确认稳定,我们将公布进一步的最新情况.

3. 2026年10月20日 UTC 10:04resolved

   自协调世界时10月12日08:51(10:51 CEST / 11:51 EST)起,丹麦,瑞典,挪威和芬兰的终端卡付款一直稳定. 没有观察到与这一事件有关的进一步付款失败。 我们正在解决这个问题。 如果在10月12日受影响的窗口(06:08–08:50 UTC / 08:08–10:50 CEST / 09:08–11:50 EEST)期间一笔付款失败,则未收取费用. 我们建议重试这段时期任何失败的付款.

自动翻译自官方事件更新。

1. 2026年10月7日 UTC 08:25identified

   我们发现了一个影响美国快递(Amex)10月6日通过芬兰网收购商处理的卡片交易结算的问题。 处理期间拒绝提供当天的交易结算文件。 因此,受影响交易的付款被推迟,直到文件得到更正并重新提交。 我们正在积极努力重新提交文件。 一旦确认已付款,我们将提供最新情况。 * 受影响的交易:* Amex卡交易,Nets 芬兰收购商,10月6日 *影响:* 延迟结算付款;没有丢失交易

2. 2026年10月7日 UTC 15:49monitoring

   受影响交易的结算文件已经更正并重新提交处理。 根据目前的资料,我们期望付款的处理比通常晚一天。 处理过程尚未确认,如果预期时间发生变化,我们将分享另一个最新情况。 受影响交易:Amex卡片交易,Nets芬兰收购商,10月6日 影响:延迟结算付款;没有损失交易

3. 2026年10月8日 UTC 07:10resolved

   更正后的和解文件已经通过处理。 受影响交易的付款预计将比通常晚一天。 我们为延迟和造成任何不便而感到遗憾。 没有丢失任何交易,这个问题现已得到解决。 受影响交易:Amex卡片交易,Nets芬兰收购商,10月6日

自动翻译自官方事件更新。

1. 2026年9月29日 UTC 10:40investigating

   我们看到丹麦DKK交易的签证交易错误率提高

2. 2026年9月29日 UTC 11:04monitoring

   大约12.45 CEST问题得到解决

3. 2026年9月29日 UTC 11:56resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年9月28日 UTC 09:18investigating

   由于收购商不断出现问题,丹麦DKK交易的签证交易错误率上升

2. 2026年9月28日 UTC 09:51resolved

   问题由收购人确定.

自动翻译自官方事件更新。

1. 2026年9月22日 UTC 20:45identified

   由于Nets Finland的收购问题,授权失败。 我们正在追踪这个问题.

2. 2026年9月22日 UTC 20:46identified

   最新事件影响估计

3. 2026年9月22日 UTC 21:30monitoring

   收购者实施了固定,交通正在恢复

4. 2026年9月22日 UTC 21:38resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年6月29日 UTC 09:11investigating

   We are experiencing a settlement file processing failure affecting Amex transactions for Nets Finland acquiring on June 27, 2026. As a result, settlements for that day's Amex transactions will be delayed until the settlement file has been successfully processed. Our teams are working to resolve the issue as quickly as possible and restore normal processing. No action is required from merchants at this time. We will provide an update as soon as processing has resumed. Please note that Amex transactions processed through Nets Denmark are not affected and have been processed according to the normal settlement schedule. This issue is limited to Amex transactions for Nets Finland acquiring on June 27, 2026, and does not affect any other card schemes. We apologize for the delay and appreciate your patience while we work to resolve this issue.

2. 2026年7月3日 UTC 12:13monitoring

   The failed settlement file has been reprocessed and delivered, and a mitigation has been applied to prevent recurrence. We apologize for the inconvenience.

3. 2026年7月5日 UTC 11:40resolved

   The resent settlement file was confirmed processed successfully.

1. 2026年6月26日 UTC 14:51investigating

   This is just a test

2. 2026年6月26日 UTC 17:25resolved

   This incident has been resolved. All systems are operating normally.

1. 2026年6月5日 UTC 15:41monitoring

   We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. We corrected that error and submitted the settlements the following day. In correcting the previous error, however, we unfortunately overlooked a detail that then caused the settlement run for June 4th to fail. This has now been corrected, and the settlements have been submitted successfully, but unfortunately payouts for June 4th will be delayed. No action from merchants is required. The underlying issue that caused both problems was fixed earlier, so no further disruption is expected. We sincerely apologize for the disruption. We will be providing more information early next week.

2. 2026年6月6日 UTC 06:58resolved

   The settlement batches for June 5th were sent as expected, and the system is operating normally.

1. 2026年6月4日 UTC 07:33investigating

   We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. As a result, settlement payouts will be delayed until the issue has been resolved. Our team is actively investigating and working to restore normal processing as quickly as possible. Once the issue has been fixed, we will reprocess all affected settlements and submit them to Nets Finland for settlement without requiring any action from merchants. We sincerely apologize for the disruption and appreciate your patience while we work to resolve this matter. Further updates will be provided as more information becomes available.

2. 2026年6月4日 UTC 09:59monitoring

   The affected settlements have been sent to Nets Finland.

3. 2026年6月5日 UTC 05:15resolved

   This incident has been resolved.

1. 2026年5月21日 UTC 07:22investigating

   We've identified an issue with Nordic acquiring affecting our terminals in Nordics. I've escalated the issue.

2. 2026年5月21日 UTC 07:43identified

   Nordic acquiring down since 10:06 EET / 9:06 CET.

3. 2026年5月21日 UTC 08:50identified

   We are continuing to work with highest priority on a fix for this issue.

4. 2026年5月21日 UTC 14:41monitoring

   The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal. We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants. We apologise for the disruption and will post a final update once monitoring is complete.

5. 2026年5月21日 UTC 15:08investigating

   Unfortunately, we are seeing failures again.

6. 2026年5月21日 UTC 15:11investigating

   Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.

7. 2026年5月21日 UTC 16:20monitoring

   Authorizations working again since 17:12 CEST / 18:12 EEST. Monitoring for now, another update will come when incident closed.

8. 2026年6月12日 UTC 10:50resolved

   We are closing this incident after an extended monitoring period. Authorizations have remained stable since the recovery reported on 21 May 2026, and we have not observed further merchant impact. A final root cause analysis from the upstream acquiring provider is not available at this time. We apologise for the disruption.

1. 2026年5月19日 UTC 14:26investigating

   We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.

2. 2026年5月19日 UTC 14:56investigating

   Acquiring side issue affecting multiple PSPs.

3. 2026年5月19日 UTC 16:01monitoring

   working since 18:50 EET

4. 2026年5月20日 UTC 07:39resolved

   No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.

1. 2026年4月29日 UTC 09:30investigating

   12:11 Finland time - debit authorization degraded for Finnish acquiring. 12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä

2. 2026年4月29日 UTC 10:42monitoring

   There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.

3. 2026年4月29日 UTC 15:39resolved

   This incident has been resolved.

1. 2026年4月22日 UTC 09:50investigating

   We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.

2. 2026年4月23日 UTC 08:34identified

   Some Castles terminals in Finland that are connected to Telia phone network are affected by this issue. If possible, we recommend using other available Internet options, like WiFi. We are working with our phone service providers to fix the issue.

3. 2026年4月30日 UTC 04:27identified

   We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.

4. 2026年5月12日 UTC 08:48monitoring

   We are no longer seeing abnormal connectivity issues. We will continue to monitor the situation.

5. 2026年5月22日 UTC 09:41resolved

   This incident has been resolved. We apologize for the inconvenience.

1. 2026年4月21日 UTC 09:57investigating

   We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.

2. 2026年4月21日 UTC 13:44identified

   Cellular network provider has confirmed that there was a roaming issue in Finland that should have been fixed today at approximately 15:20. If you are still experiencing issues with your cellular connection we recommend you to reboot you payment terminal.

3. 2026年4月22日 UTC 05:23resolved

   This incident has been resolved.

1. 2026年3月30日 UTC 12:00investigating

   We are seeing elevated authorization failures for Nets Denmark acquiring

2. 2026年3月30日 UTC 12:08investigating

   Nets Denmark acquiring connection is experiencing an outage, we are monitoring the situation

3. 2026年3月30日 UTC 12:17monitoring

   Upstream provider has applied a fix and authorizations are succeeding again

4. 2026年3月30日 UTC 14:08resolved

   This incident has been resolved.

1. 2026年2月4日 UTC 10:19investigating

   We are currently investigating this issue.

2. 2026年2月4日 UTC 10:44investigating

   Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.

3. 2026年2月4日 UTC 11:48investigating

   The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.

4. 2026年2月4日 UTC 12:11investigating

   Connections are reported operational

5. 2026年2月4日 UTC 13:54monitoring

   A fix has been implemented and we are monitoring the results.

6. 2026年2月4日 UTC 15:29resolved

   This incident has been resolved.

1. 2026年1月27日 UTC 19:53resolved

   All Visa authorizations were failing on Nets Finland acquiring between 20:00 and 20:24 Finland local time. The incident is over. Other card schemes were not affected.

1. 2026年1月19日 UTC 19:48investigating

   We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring

2. 2026年1月19日 UTC 20:07investigating

   Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information

3. 2026年1月19日 UTC 21:48monitoring

   Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations

4. 2026年1月19日 UTC 23:51resolved

   This incident has been resolved.