Practice Better 中断历史

1. 2026年3月12日 UTC 18:06investigating

   一些AI图表助理摘要可能在处理中出现延误.

2. 2026年3月12日 UTC 21:27resolved

   AI图表助理的处理时间已恢复正常. 所有摘要现在应毫不拖延地产生。 感谢你在我们努力解决这一问题期间的耐心和理解.

自动翻译自官方事件更新。

1. 2026年3月3日 UTC 22:04investigating

   一些AI图表助理摘要可能在处理过程中出现延误.

2. 2026年3月4日 UTC 02:54resolved

   AI图表助理的处理时间已恢复正常. 所有摘要现在应毫不拖延地产生。 感谢你在我们努力解决这一问题期间的耐心和理解.

自动翻译自官方事件更新。

1. 2026年2月24日 UTC 18:51identified

   目前在门户网站文件部分出现一个问题。 我们期望在今后30分钟内解决这个问题.

2. 2026年2月24日 UTC 20:04resolved

   这一事件已经得到解决。 可能需要重新装入门户.

自动翻译自官方事件更新。

1. 2026年2月11日 UTC 21:40investigating

   我们目前正在调查一个影响PB付款的问题,一些客户可能无法查看其余额和付款信息。 付款处理不受影响——所有付款继续正常进行。 我们会提供最新消息,因为我们有更多信息.

2. 2026年2月12日 UTC 18:25resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2025年12月3日 UTC 16:33monitoring

   自然药房目前出现部分停用,包括产品搜索。 我们正在监测,并将在有资料时提供最新情况.

2. 2025年12月4日 UTC 22:56resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2025年11月24日 UTC 14:39identified

   Natural Dispensary is currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. 2025年11月24日 UTC 21:37resolved

   The Natural Dispensary integration is operational and the issue is now fully resolved. Thank you for your patience.

1. 2025年11月18日 UTC 16:04monitoring

   Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. 2025年11月18日 UTC 18:06resolved

   This incident has been resolved.

1. 2025年11月18日 UTC 13:16investigating

   Fullscript and Evexia services are currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. 2025年11月18日 UTC 13:57monitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年11月18日 UTC 15:48resolved

   This incident has been resolved.

1. 2025年10月20日 UTC 15:14identified

   We’re currently experiencing an outage affecting access to the That Clean Life portal and integration. The issue appears to stem from an upstream provider (AWS) outage that’s impacting our infrastructure. Our team is actively monitoring the situation and will provide updates as soon as new information becomes available. Thank you for your patience and understanding.

2. 2025年10月20日 UTC 19:35monitoring

   Service Restored - Monitoring Performance

3. 2025年10月21日 UTC 02:04resolved

   This incident has been resolved.

1. 2025年10月1日 UTC 15:10investigating

   We're currently experiencing a delay in the processing of AI-generated charting summaries. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Further updates will be posted here as they become available.

2. 2025年10月7日 UTC 14:55resolved

   This incident has been resolved.

1. 2025年9月23日 UTC 19:42investigating

   The system is currently experiencing delays in the triggering of automations and scheduled tasks, including the release of program modules to clients. We apologize for the inconvenience and continue to investigate the issue.

2. 2025年9月24日 UTC 13:34resolved

   This incident has been resolved.

1. 2025年9月12日 UTC 12:53monitoring

   We are currently monitoring issues with sending emails through our email service provider, which may result in delays in receiving emails from Practice Better. We will provide an update once more information is available.

2. 2025年9月12日 UTC 14:48resolved

   This incident has been resolved.

1. 2025年5月13日 UTC 20:35monitoring

   Claim.MD services are currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. 2025年5月14日 UTC 00:48resolved

   This incident has been resolved.

1. 2025年5月9日 UTC 18:58identified

   Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.

2. 2025年5月10日 UTC 19:22resolved

   iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.

1. 2025年4月18日 UTC 20:09monitoring

   Fullscript services are currently experiencing an outage. We are monitoring and will provide an update when it is available.

2. 2025年4月18日 UTC 20:43resolved

   This incident has been resolved.

1. 2025年4月16日 UTC 18:56monitoring

   Zoom services are currently experiencing an outage. We are investigating and will provide an update when it is available.

2. 2025年4月16日 UTC 21:06resolved

   The issue with our Zoom integration has been resolved. Thank you for your patience!

1. 2025年2月18日 UTC 18:24monitoring

   As a result of maintenance being performed by Natural Dispensary, the integration is currently down.

2. 2025年2月18日 UTC 22:01resolved

   This incident has been resolved.

1. 2025年1月31日 UTC 14:35investigating

   We are currently experiencing trouble with our Claim.MD integration. We are investigating and will provide an update when it is available.

2. 2025年1月31日 UTC 16:06monitoring

   A fix has been implemented and we are monitoring results.

3. 2025年1月31日 UTC 16:39resolved

   The issue with our Claim.MD integration has been resolved. Thank you for your patience!

1. 2025年1月18日 UTC 01:58identified

   Fullscript services are currently experiencing an outage. We are investigating and will provide an update when it is available.

2. 2025年1月18日 UTC 02:16resolved

   This incident has been resolved.

1. 2025年1月10日 UTC 16:59investigating

   We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.

2. 2025年1月10日 UTC 18:20monitoring

   A fix has been implemented and we are monitoring the results.

3. 2025年1月10日 UTC 22:10resolved

   This issue is now resolved.