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    Questline 中断历史

    40 Questline incidents · 2016年7月 — official updates, affected components, duration and resolution details.

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    向下启动网络门户

    开始时间 2026年7月13日 UTC 13:17 · 1h 32m

    Pending
    受影响的组件
    Engage Web PortalEngage API
    1. 2026年7月13日 UTC 13:17investigating

      我们正在调查一个导致504次网关超时的问题.

    2. 2026年7月13日 UTC 14:13monitoring

      一项措施已经执行,我们正在监测结果.

    3. 2026年7月13日 UTC 14:49resolved

      这一事件已经得到解决。 谢谢你的耐心.

    自动翻译自官方事件更新。

    Email dispatcher slowness

    开始时间 2026年5月7日 UTC 19:21 · 5h 18m

    Outage重大事件
    受影响的组件
    Engage Outbound Email
    1. 2026年5月7日 UTC 19:21investigating

      Email campaigns are taking inordinate amounts of time to dispatch. We are investigating this issue.

    2. 2026年5月7日 UTC 20:19monitoring

      We have identified the issue and are actively monitoring the situation. I patch release will be issued as soon as possible to resolve the slowness. Thank you for your patience.

    3. 2026年5月8日 UTC 00:38resolved

      The issue has been resolved. We apologize for any inconvenience.

    Content Search Down

    开始时间 2025年3月13日 UTC 14:10 · 29m

    Pending
    受影响的组件
    Engage Web Portal
    1. 2025年3月13日 UTC 14:10identified

      Content Searching in Engage is currently down. We have identified the issue and will be implementing a fix shortly.

    2. 2025年3月13日 UTC 14:38identified

      We are continuing to work on a fix for this issue.

    3. 2025年3月13日 UTC 14:39resolved

      This incident has been resolved.

    SMS Outage

    开始时间 2025年1月8日 UTC 15:35 · 1d 10h

    Outage严重事件
    受影响的组件
    Engage Outbound SMS
    1. 2025年1月8日 UTC 15:35investigating

      SMS messaging is currently down. We are actively investigating this issue.

    2. 2025年1月10日 UTC 01:40resolved

      This incident has been resolved.

    FTP Availability Issues

    开始时间 2024年11月18日 UTC 15:16 · 4h 49m

    Outage重大事件
    受影响的组件
    Questline SFTP/MFT (Managed File Transfers)
    1. 2024年11月18日 UTC 15:16investigating

      We are currently investigating this issue.

    2. 2024年11月18日 UTC 20:05resolved

      This incident has been resolved.

    System Outage due to Vendor Outage

    开始时间 2024年7月19日 UTC 10:44 · 5h 5m

    Issues轻微事件
    受影响的组件
    Questline SFTP/MFT (Managed File Transfers)
    1. 2024年7月19日 UTC 10:44investigating

      We are currently investigating a system outage due to a technology issue with a vendor.

    2. 2024年7月19日 UTC 11:45investigating

      We are continuing to investigate this issue.

    3. 2024年7月19日 UTC 15:48resolved

      This incident has been resolved.

    Engage Reporting Showing Duplicate Events

    开始时间 2024年3月19日 UTC 20:22 · 2d 2h

    Issues轻微事件
    受影响的组件
    Engage Web PortalQuestline SFTP/MFT (Managed File Transfers)
    1. 2024年3月19日 UTC 20:22identified

      We have identified an issue with reporting that is causing duplicative events to be displayed. We are working on a fix. Engage remains up and business critical systems are functioning normally.

    2. 2024年3月19日 UTC 20:22identified

      We are continuing to work on a fix for this issue.

    3. 2024年3月21日 UTC 23:18resolved

      Reporting numbers have been restored and are now functioning normally. We apologize for any inconvenience.

    FTP Server Unexpectedly Offline

    开始时间 2024年2月22日 UTC 19:35 · 17m

    Outage严重事件
    受影响的组件
    Questline SFTP/MFT (Managed File Transfers)
    1. 2024年2月22日 UTC 19:35investigating

      We are currently investigating this issue.

    2. 2024年2月22日 UTC 19:52resolved

      This incident has been resolved.

    Dispatchers are having technical difficulties

    开始时间 2024年1月30日 UTC 13:24 · 3h 47m

    Outage严重事件
    受影响的组件
    Engage Outbound EmailEngage Outbound SMS
    1. 2024年1月30日 UTC 13:24investigating

      We are currently experiencing difficulties dispatching sends at this time. We are currently investigating and will update when we know more details.

    2. 2024年1月30日 UTC 17:11investigating

      We are continuing to investigate this issue.

    3. 2024年1月30日 UTC 17:11resolved

      This incident has been resolved.

    View As Web Page Links Not Working for Standard Campaigns

    开始时间 2023年12月9日 UTC 02:09 · 11m

    Pending
    受影响的组件
    Engage Preference Center
    1. 2023年12月9日 UTC 02:09investigating

      We are aware of this issue and should have a fix shortly.

    2. 2023年12月9日 UTC 02:20resolved

      View as Web Page links are now working properly. We apologize for any inconvenience.

    Engage Content Search Impacted

    开始时间 2023年11月7日 UTC 15:45 · 39m

    Issues轻微事件
    受影响的组件
    Engage Web Portal
    1. 2023年11月7日 UTC 15:45investigating

      We are aware of an issue impacting searching in Engage Content. We expect this to be resolved within the day.

    2. 2023年11月7日 UTC 16:24resolved

      This incident has been resolved.

    Engage Reporting Delays

    开始时间 2023年8月4日 UTC 17:10 · 22h 39m

    Pending
    受影响的组件
    Engage Web Portal
    1. 2023年8月4日 UTC 17:10monitoring

      We are aware of a current issue where some campaigns are showing 0's for their campaign level stats. We expect stats to continue to roll in over the next 24 hours. Campaign send, event details, and exports are not impacted. Thank you for your patience as we work to resolve this issue.

    2. 2023年8月5日 UTC 15:48resolved

      This incident has been resolved.

    Engage Sites DNS issues

    开始时间 2022年8月22日 UTC 20:57 · 3h 2m

    Outage重大事件
    受影响的组件
    Engage Sites
    1. 2022年8月22日 UTC 20:57investigating

      We are currently investigating this issue.

    2. 2022年8月22日 UTC 23:59resolved

      This incident has been resolved.

    Questline Click Redirects Currently Down

    开始时间 2022年4月22日 UTC 17:38 · 14m

    Pending
    1. 2022年4月22日 UTC 17:38investigating

      We are currently investigating this issue.

    2. 2022年4月22日 UTC 17:52resolved

      This incident has been resolved.

    Questline CDN Networking issue

    开始时间 2022年1月20日 UTC 16:08 · 23m

    Outage重大事件
    受影响的组件
    Engage CDN (Content Delivery Network)
    1. 2022年1月20日 UTC 16:08identified

      We have identified an issue with serving images on the Engage platform. Some requests for images are failing due do a networking issue. We are actively working to fix the problem.

    2. 2022年1月20日 UTC 16:31resolved

      Network capacity has been increased and CDN is now serving email images normally. We apologize for this inconvenience.

    Some NL approval pages timing out

    开始时间 2022年1月19日 UTC 20:48 · 59m

    Pending
    受影响的组件
    Engage Web Portal
    1. 2022年1月19日 UTC 20:48investigating

      NL approval pages for some customers that use segmentation for their newsletters have been timing out, first reported at 1:25pm EST. We are actively working on a fix for this issue.

    2. 2022年1月19日 UTC 21:47resolved

      A performance patch has been released in order to mitigate the page load timeouts for NL approvals that use segmentation in some cases. Further optimization to reduce page load timing is ongoing, but absent an ideal experience, we will be closing this incident for the time being.

    Engage Unavailable

    开始时间 2021年7月14日 UTC 18:15 · 2h 31m

    Outage重大事件
    受影响的组件
    Engage Preference CenterEngage Web PortalEngage Outbound EmailEngage APIEngage CDN (Content Delivery Network)Engage SitesEngage Outbound SMS
    1. 2021年7月14日 UTC 18:15investigating

      Engage is currently unavailable. Our engineers are investigating the issue and updates will be posted here shortly.

    2. 2021年7月14日 UTC 18:15investigating

      We are continuing to investigate this issue.

    3. 2021年7月14日 UTC 19:42identified

      An issue has been identified and engineers are actively working to correct the issue. Updates will be posted here as they become available.

    4. 2021年7月14日 UTC 20:23monitoring

      A fix has been implemented and we are currently monitoring results.

    5. 2021年7月14日 UTC 20:45resolved

      This incident has been resolved.

    Errors in Newsletter Editing

    开始时间 2019年12月9日 UTC 18:59 · 3h 24m

    Outage重大事件
    受影响的组件
    Engage Web Portal
    1. 2019年12月9日 UTC 18:59investigating

      We are currently investigating reports of Errors during the Newsletter editing process. We will update this incident when the problem has been identified.

    2. 2019年12月9日 UTC 22:23resolved

      This incident has been resolved.

    Engage temporarily unavailable

    开始时间 2019年11月13日 UTC 18:44 · 4h 11m

    Outage严重事件
    受影响的组件
    Engage Preference CenterEngage Web PortalEngage Outbound EmailEngage APIEngage SitesEngage Outbound SMS
    1. 2019年11月13日 UTC 18:44identified

      Engage is currently unavailable. The issue has been identified and our team is working to put a fix in place.

    2. 2019年11月13日 UTC 21:07identified

      We are continuing to work on a fix for this issue. Engage is expected to remain unavailable until approximately 5:30pm EST. We apologize for the inconvenience.

    3. 2019年11月13日 UTC 22:56resolved

      Engage functionality is now fully restored. There is a possiblity that data loss may have occurred for some actions taken in the system between 1:25 and 2:09pm EST. Please review any updates you may have made during that time carefully. We apologize for any inconvenience.

    Engage Intermittent Errors

    开始时间 2019年7月4日 UTC 14:42 · 20m

    Outage重大事件
    受影响的组件
    Engage Preference CenterEngage Web PortalEngage Outbound EmailEngage APIEngage Outbound SMS
    1. 2019年7月4日 UTC 14:42investigating

      Engage systems are currently experiencing intermittent errors affecting all components. We are investigating the issue.

    2. 2019年7月4日 UTC 15:02resolved

      Errors affecting various components of Engage have been resolved. All systems are now functioning properly.