影响学生申请的退化成绩
Issues轻微事件
受影响的组件
ReadingEggs
- investigating
我们正在调查影响学生申请的成绩问题.
- monitoring
已采取措施限制影响。 我们继续监视
- resolved
这一事件已经得到解决.
自动翻译自官方事件更新。
27 Readingeggs incidents · 2019年4月 — official updates, affected components, duration and resolution details.
我们正在调查影响学生申请的成绩问题.
已采取措施限制影响。 我们继续监视
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正在调查与CDN和Cloud供应商的连接问题。 目前所有产品都在退化或无法使用
连接似乎已经稳定下来。 我们正在监测全面恢复,并继续与我们的供应商调查根源.
所有系统恢复全面运行.
** 服务中断——2026年7月24日** ** 现状**:已解决 ** 概要** 大约从10:55到11:15 UTC时,我们核心产品的用户\(读取鸡蛋,数学种子,快音速,Wordflyers,Reading Eggspress,以及相关的服务\)经历了间歇性错误和缓慢或失败的页面负载. 这一问题已完全解决,所有服务机构已恢复正常运作。 ** 影响** 受影响的用户在访问我们的应用程序时可能看到连接超时、反应缓慢或出错页。 影响是全球性的,似乎没有孤立于任何单一的区域或网络。 ** 循环原因** 干扰与AWS所报告的影响我们主要东道区的多种服务的业务问题相吻合。 这导致我们几个服务的后端应用服务器暂时失去响应,这反过来又导致我们的CDN\(Cloudflare\)无法到达我们的源服务器——导致用户遇到错误. Cloudflare自己的网络在整个过程中正常运行;问题在于上游,在基础设施层。 ** 时间线\(UTC\)** 10:55 — 从多个服务开始提高出错率 11:00-11:10 — 峰值撞击; 启动自动监测警报 11:05-11:15——随着后端能力的恢复,服务逐步恢复. 11:15——确认所有服务正常运行. ** 决议** 随着基本基础设施能力的恢复,受影响的服务自动恢复。 在这次事件中,没有任何客户数据受到影响。 我们为干扰道歉,并感谢您的耐心.
自动翻译自官方事件更新。
We are investigating a database issue causing our student apps to be unavailable.
An update has been made and service appears to be returning to normal. We are monitoring to ensure all services are working as expected
This incident is now resolved
We are investigating reports of widespread outage across our platforms.
Our CDN provider is experiencing a widespread outage affecting access to our sites. We are monitoring status and investigating options to reroute traffic.
service appears to have been restored. However we are monitoring for issues and waiting for confirmation of full recovery
We are continuing to monitor, but all services appear to be operational.
Our sites appear to be fully recovered and operational.
Our CDN service provider is currently experiencing issues that is affecting access to our sites. We will be monitoring the status for remediation and post updates as we hear them.
We are continuing to see issues accessing our applications. This is related to the outage that our CDN provider is experiencing. At this time we cannot provide an estimate on when service will be restored.
Our applications are beginning to show signs of recovery with Cloudflare reporting service restoration We are continuing to monitor.
This incident has been resolved.
Our applications are currently experiencing issues which is related to an outage with one of our cloud providers. Access to all products will be impacted. We are investigating if we are able to work around this issue.
We are continuing to work with our cloud provider to resolve this issue. We will provide updates here as we have them.
Unfortunately we are still continuing to experience issues with our student applications while our cloud provider works to resolve the issue. While application dashboards are accessible, lessons and activities will not be available.
Student applications are beginning to recover and lessons are loading. We will continue to monitor to ensure full system recovery.
We are continuing to monitor for any further issues.
Student lessons and activities are now fully recovered across our applications.
We are currently investigating issues accessing various reporting elements of our products, across student, parent and teacher interfaces.
The cause has been identified and a fix implemented.
We are currently investigating the login issues being experienced by our customers
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our cloud service provider is experiencing issues impacting our production service availability for all products.
They have identified the issues and have resolved it, but we will continue to monitor for status changes affecting our services.
We are currently investigating issues accessing the reading eggs platform
The problem has resolved and all products are accessible and performant. We have identified the cause and will implement a fix to ensure this does not occur again.
Our Cloud service provider is currently experiencing issues in the us-west-2 region where our production services run. They have identified the issues and working to resolve it, but while this happens our products are experiencing availability issues. We will update with additional information once we learn more
We are continuing to work on a fix for this issue.
While our cloud provider continues to resolve the issue, we have been able to workaround the issue. We are monitoring and while full service is restored, performance may still be impacted.
Our cloud provider has resolved the issue and we are seeing services working as normal once again.
Readingeggs and the readingeggs student application experienced an outage preventing use of the program. The underlying issue has now been resolved and access restored.
This incident has been resolved.
We are investigating reports of errors completing activities in the Readingeggs student platform.
We have identified a database issue which is causing problems progressing through activities in Readingeggs student. While we are resolving this, we will be putting our re-student platform in maintenance mode.
The problem has been identified and a fix being implemented. Readingeggs student remains unavailable while this is completed.
A fix has been implemented and we are monitoring Readingeggs student is available again
The issue is now resolved.
Mobile apps may have experienced connectivity issues due to a DNS change impacting the resolution of the mobile api between 2022/10/5 16:00 AEDT and 2022/10/5 17:05 AEDT. The issue is now resolved and we apologise for the disruption.
Our CDN provider is experiencing widespread issues resulting in our applications being inaccessible. We are working with our CDN provider to understand the issue.
Our CDN provider has implemented a fix. We are monitoring to ensure full service has been restored.
The site has been stable since the fix was implemented and this issue is now resolved
We are currently investigating the issue
We are continuing to investigate this issue.
The issue has been identified and a fix being implemented
A fix has been implemented and we are monitoring the results
This incident has been resolved.
Experiencing high errors on Mathseeds. We are currently investigating.
Mathseeds errors have been resolved. We are currently monitoring for any further issues.
Mathseeds errors have been resolved. We are currently monitoring for any further issues.
We have identified issues being able to access Reading Eggspress. We're actively investigating
A fix has been implemented and we are monitoring
Site accessibility is currently stable and we continue to monitor
This incident has been resolved.
We are investigating an issue with Readingeggs Admin which is returning error pages for some users.
A fix has been applied and we are monitoring stability.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the situation. Affected services are now operational.
This incident has been resolved.