Recharge Payments 中断历史

1. 2026年9月28日 UTC 14:00identified

   我们的团队意识到一个导致充电服务加载时间缓慢的问题. 我们已查明这一问题,并正努力加以解决.

2. 2026年9月28日 UTC 14:44identified

   我们正在继续调查这个问题。

3. 2026年9月28日 UTC 15:36monitoring

   我们的团队已经实施了一个解决方案,我们正在监测结果.

4. 2026年9月28日 UTC 15:57resolved

   这个问题现已得到解决.

自动翻译自官方事件更新。

1. 2026年9月25日 UTC 18:07investigating

   我们目前正在调查退化的系统。 我们的工程师正在努力找出问题.

2. 2026年9月25日 UTC 18:37investigating

   我们正在继续努力解决这一问题。 如果您需要联系我们的支援团队, 您可以在支援@referencepays.com上发电子邮件给我们.

3. 2026年9月25日 UTC 19:11investigating

   我们执行了一项固定措施,并看到复苏的趋势。 我们正在继续监测这一问题.

4. 2026年9月25日 UTC 19:53identified

   我们查明了这个问题,并落实了一项解决办法。 我们正在继续监测这一情况,直到我们完全恢复.

5. 2026年9月25日 UTC 20:39resolved

   一项固定措施已经实施,我们目前正在进行数据摄取和补充检查评估

自动翻译自官方事件更新。

1. 2026年9月1日 UTC 17:35monitoring

   由于第三方供应商退出,一些短信可能会被延迟. 提供方已查明了这一问题,并正在拟订一项决议.

2. 2026年9月1日 UTC 18:14resolved

   第三方供应商已经解决了他们的退货问题.

自动翻译自官方事件更新。

1. 2026年8月7日 UTC 14:07identified

   我们正在调查一个 造成延迟的问题 即将到来的指控通知。 我们的小组已经查明这一问题,并继续努力进行补救.

2. 2026年8月7日 UTC 16:05monitoring

   Our team has resolved the root cause of this issue. We are now reviewing potential impact.

3. 2026年8月7日 UTC 17:57monitoring

   Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.

4. 2026年8月8日 UTC 01:20resolved

   This has been resolved.

自动翻译自官方事件更新。

1. 2026年7月20日 UTC 18:54investigating

   我们正在观察进入商贸门户的问题,目前正在调查

2. 2026年7月20日 UTC 19:40monitoring

   一项措施已经执行,我们正在监测结果.

3. 2026年7月20日 UTC 20:16resolved

   我们正在观察全面恢复情况,并将继续进行监测.

自动翻译自官方事件更新。

1. 2026年6月29日 UTC 14:14investigating

   Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.

2. 2026年6月29日 UTC 14:32identified

   We have identified the source of the delay and a resolution is in progress.

3. 2026年6月29日 UTC 18:40resolved

   This has been resolved and data for 6/28/26 is displaying as expected.

1. 2026年4月29日 UTC 15:05monitoring

   One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.

2. 2026年4月29日 UTC 19:08monitoring

   One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue.

3. 2026年4月29日 UTC 21:37resolved

   This issue has been resolved.

1. 2026年4月23日 UTC 16:14investigating

   We are currently investigating an issue with accessing the merchant portal.

2. 2026年4月23日 UTC 16:37monitoring

   A fix has been implemented and we are monitoring the results.

3. 2026年4月23日 UTC 17:00resolved

   This incident has been resolved.

1. 2026年4月7日 UTC 10:59identified

   Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.

2. 2026年4月7日 UTC 15:02resolved

   The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed.

1. 2026年2月12日 UTC 14:59investigating

   We are currently investigating an error on the Renewal Rate Dashboard

2. 2026年2月12日 UTC 15:17resolved

   This error has been resolved.

1. 2025年12月17日 UTC 17:21investigating

   We are currently seeing degraded admin accessibility in the merchant portal and are investigating.

2. 2025年12月17日 UTC 17:35investigating

   We are starting to see resolution and are continuing to investigate.

3. 2025年12月17日 UTC 17:36investigating

   We are starting to see some recovery and are continuing to work to get fully resolved.

4. 2025年12月17日 UTC 18:06monitoring

   A fix has been implemented, and we are seeing full recovery.

5. 2025年12月17日 UTC 18:24resolved

   This incident has been resolved.

1. 2025年12月16日 UTC 22:11investigating

   We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

2. 2025年12月16日 UTC 22:50investigating

   We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users.

3. 2025年12月16日 UTC 23:05monitoring

   A fix has been implemented and we are seeing recovery.

4. 2025年12月16日 UTC 23:44resolved

   This has been resolved.

1. 2025年11月9日 UTC 18:06investigating

   We are currently investigating an issue impacting charge processing.

2. 2025年11月9日 UTC 19:32identified

   The issue has been identified, and a fix is being implemented.

3. 2025年11月10日 UTC 15:54identified

   A fix has been deployed. Our team is now working on cleanup of impacted charges.

4. 2025年11月10日 UTC 18:11identified

   We are continuing to review and work on impacted charges.

5. 2025年11月10日 UTC 21:54identified

   We are continuing to work on a fix for this issue.

6. 2025年11月11日 UTC 17:05identified

   At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day.

7. 2025年11月13日 UTC 00:36resolved

   The root cause of this incident has been resolved. Those impacted will receive further communication.

1. 2025年11月4日 UTC 21:25identified

   We are aware of an issue impacting Sendgrid use in some stores. Our team is investigating.

2. 2025年11月4日 UTC 22:07resolved

   We are observing full recovery and will continue monitoring.

1. 2025年10月23日 UTC 13:42identified

   Data may be missing from email analytics for 10/22/25 on some stores. Additionally, this may cause some email analytic dashboard tiles to appear without values.

2. 2025年10月27日 UTC 19:13resolved

   This has been resolved.

1. 2025年10月20日 UTC 13:38identified

   Due to a third party provider outage, there is some stale data displayed on the analytics dashboards for 10/19/25 and the drill down queries within the reports may not work as expected. Our team is monitoring the third party outage and recovery, and will be able to update the data once it is resolved.

2. 2025年10月20日 UTC 22:05resolved

   This issue has been resolved and all data has been updated.

1. 2025年10月16日 UTC 20:25investigating

   We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home

2. 2025年10月16日 UTC 20:42identified

   The issue has been identified and a fix is being implemented.

3. 2025年10月16日 UTC 21:54resolved

   This issue has been resolved.

1. 2025年10月10日 UTC 12:09identified

   The issue has been identified and a fix is being implemented.

2. 2025年10月10日 UTC 13:45monitoring

   The issue has been resolved, and all data is up to date.

3. 2025年10月10日 UTC 13:46resolved

   The issue has been resolved, and all data is up to date.

1. 2025年10月9日 UTC 10:40identified

   The issue with the Analytics drill-down data has been resolved. All reports/exports should be working as expected.

2. 2025年10月9日 UTC 14:50resolved

   This incident has been resolved.

1. 2025年9月29日 UTC 21:37investigating

   We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.

2. 2025年9月29日 UTC 22:26identified

   The issue has been identified and a fix is being implemented.

3. 2025年9月29日 UTC 23:10resolved

   This issue has been resolved.