Red Canary 中断历史

1. 2026年10月15日 UTC 03:14investigating

   我们目前正在经历数据处理延误,导致发现通知延迟给一些客户。 这一事件将在获得补充资料后予以更新.

2. 2026年10月15日 UTC 03:19identified

   这一问题已经确定,一个解决办法正在实施之中.

3. 2026年10月15日 UTC 03:43identified

   随着我们继续努力解决这个问题,遥测学被拖延,系统被退化.

4. 2026年10月15日 UTC 05:12resolved

   这一事件已经得到解决.

自动翻译自官方事件更新。

1. 2026年6月29日 UTC 19:07identified

   The issue has been identified and we are currently working on a fix.

2. 2026年6月30日 UTC 01:46monitoring

   A fix has been implemented and we are monitoring results.

3. 2026年6月30日 UTC 02:44monitoring

   We are continuing to monitor for any further issues.

4. 2026年6月30日 UTC 02:44resolved

   This incident has been resolved.

1. 2026年5月16日 UTC 20:17identified

   Threat detection for our Government CrowdStrike customers may be delayed due to an incident with CrowdStrike’s Falcon Data Replicator. This incident will be updated as additional information becomes available from CrowdStrike.

2. 2026年5月16日 UTC 20:49resolved

   This incident has been resolved.

1. 2026年5月8日 UTC 22:40investigating

   We are investigating an issue impacting AWS ingestors, which is causing a delay in our processing of Cloudtrail and GuardDuty alerts.

2. 2026年5月8日 UTC 23:07identified

   The issue has been identified and a fix is being implemented.

3. 2026年5月9日 UTC 05:46resolved

   This incident has been resolved.

1. 2026年4月8日 UTC 19:50monitoring

   We are currently investigating reports of intermittent detection delays. The issue has been identified and a fix has been implemented. We are monitoring the system to confirm that it is returning to normal operations.

2. 2026年4月8日 UTC 22:16resolved

   Monitoring has confirmed the system is operating normally and detections are no longer delayed.

1. 2026年4月6日 UTC 23:26investigating

   We are investigating delayed telemetry surrounding Google Cloud Platform data due to underlying issues in the AWS Cloud Platform. We have notified the AWS production engineering team and are monitoring the issue to ensure they resolve the issue promptly. Telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter for GCP telemetry.

2. 2026年4月7日 UTC 02:19monitoring

   We are monitoring the system to confirm that it is returning to normal operations.

3. 2026年4月7日 UTC 03:34resolved

   This incident has been resolved.

1. 2025年12月4日 UTC 22:33monitoring

   We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.

2. 2025年12月5日 UTC 01:56resolved

   This incident has been resolved.

1. 2025年11月11日 UTC 12:33monitoring

   We are currently experiencing data processing delays, resulting in late detection notification to some customers.

2. 2025年11月11日 UTC 12:57resolved

   This incident has been resolved.

1. 2025年10月31日 UTC 18:17identified

   We have identified an issue that is causing intermittent delays in processing cloud and identity data. We are actively working on a fix. Detections may be delayed.

2. 2025年10月31日 UTC 21:55identified

   We are continuing to work on a fix for this issue.

3. 2025年11月1日 UTC 12:28resolved

   This incident has been resolved.

1. 2025年10月29日 UTC 17:16investigating

   We are aware of a reported degradation with the manage.office.com domain that is impacting some Microsoft Office 365 services. At this time telemetry and detections for Microsoft Office 365 External Service Integrations may be delayed.

2. 2025年10月29日 UTC 21:43monitoring

   Microsoft Office 365 external service integrations are now functioning as expected. Detections may be delayed as we process the backlog.

3. 2025年10月29日 UTC 22:18resolved

   This incident has been resolved.

1. 2025年10月27日 UTC 21:06identified

   We identified an issue impacting data processing for Google Workspace customers and have implemented a fix. Detections may be delayed.

2. 2025年10月27日 UTC 22:18resolved

   This incident has been resolved.

1. 2025年10月24日 UTC 16:17monitoring

   We are processing a large backlog of data and detections may be delayed.

2. 2025年10月24日 UTC 21:53resolved

   This incident has been resolved.

1. 2025年10月20日 UTC 16:38monitoring

   We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

2. 2025年10月20日 UTC 22:55resolved

   This incident has been resolved. Services are operating as expected.

1. 2025年10月20日 UTC 10:09monitoring

   We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

2. 2025年10月20日 UTC 10:31resolved

   This incident has been resolved. Services are operating as expected.

1. 2025年10月15日 UTC 21:20investigating

   We are currently investigating an issue with some pages being unavailable in the Red Canary portal. We will update this incident as more information becomes available.

2. 2025年10月15日 UTC 21:55identified

   The issue has been identified and a fix is being implemented.

3. 2025年10月15日 UTC 23:31monitoring

   A fix has been implemented and we are monitoring the results.

4. 2025年10月16日 UTC 00:56resolved

   This incident has been resolved.

1. 2025年9月18日 UTC 18:18identified

   We have identified an issue that is causing the Red Canary web portal and API requests to return errors intermittently for some customers. We are implementing a fix and will update this incident upon resolution of the impact.

2. 2025年9月18日 UTC 18:40resolved

   This incident has been resolved.

1. 2025年9月10日 UTC 17:39identified

   We have identified an issue that may be causing a degraded portal experience for our customers. Some portal pages may be slower to respond or appear missing. A fix has been identified and is currently being implemented and tested. We will provide more information as soon as possible.

2. 2025年9月10日 UTC 18:30resolved

   Our fix has been implemented, tested, and deployed. We've validated the portal is no longer degraded and pages that may have appeared to be missing are present.

1. 2025年8月13日 UTC 20:49identified

   SentinelOne declared an incident earlier today that has caused delays in receiving data from their platform: https://status.sentinelone.com/incidents/b03z8dft06hs We have engaged SentinelOne to determine how large their backlogs are and when we can expect to see data flow resume. We will update this incident as we learn more. Detections based on SentinelOne data may be delayed.

2. 2025年8月14日 UTC 19:02resolved

   This incident has been resolved. SentinelOne has fixed the issue on their end, processed their backlog, and we are receiving data again.

1. 2025年8月12日 UTC 15:35investigating

   We are currently observing errors with Broadcom VMware Carbon Black Cloud's alert APIs. Ingestion of CBC alerts are currently failing. We have engaged CBC to determine the cause of the errors and will post more information here as we get it. Detections based on CBC alerts may be delayed.

2. 2025年8月12日 UTC 17:38resolved

   We have determined the errors are due to a configuration change with CBC that required customers to make changes to their environments. Therefore this affects a small percentage of our customers and we are engaging with them directly to make the required changes.

1. 2025年7月18日 UTC 16:31investigating

   We are tracking an outage with Broadcom that is affecting authentication to Carbon Black Cloud environments. Active Remediation response actions may be delayed.

2. 2025年7月18日 UTC 16:45investigating

   We are continuing to investigate this issue.

3. 2025年7月18日 UTC 16:53investigating

   A link to the Broadcom status can be found here: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

4. 2025年7月18日 UTC 17:02identified

   Broadcom has updated the status to Identified. We are tracking process. https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

5. 2025年7月18日 UTC 18:44monitoring

   Broadcom has implemented a fix and we are monitoring progress. Broadcom Status Page: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

6. 2025年7月18日 UTC 19:46resolved

   This incident has been resolved.