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    Redshelf 中断历史

    47 Redshelf incidents · 2018年1月 — official updates, affected components, duration and resolution details.

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    AWS Outage

    开始时间 2025年10月20日 UTC 13:40 · 6h 9m

    Outage严重事件
    受影响的组件
    WebsiteeReaderManagement Tools
    1. 2025年10月20日 UTC 13:40investigating

      We are currently investigating this issue.

    2. 2025年10月20日 UTC 17:17investigating

      Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.

    3. 2025年10月20日 UTC 19:30monitoring

      AWS services are beginning to recover. We apologize for any inconvenience and will continue to monitoring update this hourly until the problem is solved.

    4. 2025年10月20日 UTC 19:49resolved

      We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.

    White Label Connectivity Issues

    开始时间 2025年8月15日 UTC 20:02 · 24m

    Outage重大事件
    受影响的组件
    WebsiteManagement Tools
    1. 2025年8月15日 UTC 20:02investigating

      We are currently investigating this issue.

    2. 2025年8月15日 UTC 20:21identified

      The issue has been identified and a fix is being implemented.

    3. 2025年8月15日 UTC 20:26resolved

      This incident has been resolved.

    eReader Interruption

    开始时间 2024年12月5日 UTC 19:39 · 42m

    Pending
    受影响的组件
    eReader
    1. 2024年12月5日 UTC 19:39investigating

      We are currently investigating this issue.

    2. 2024年12月5日 UTC 20:05monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年12月5日 UTC 20:21resolved

      This incident has been resolved.

    RedShelf Site Interruption

    开始时间 2024年5月24日 UTC 15:32 · 1h 38m

    Outage严重事件
    受影响的组件
    Website
    1. 2024年5月24日 UTC 15:32investigating

      Some users have reported service degradation when trying to access materials. Our team is currently investigating.

    2. 2024年5月24日 UTC 16:45monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2024年5月24日 UTC 17:10resolved

      This incident has been resolved.

    RedShelf Interruption

    开始时间 2023年9月4日 UTC 22:13 · 17m

    Outage严重事件
    受影响的组件
    Website
    1. 2023年9月4日 UTC 22:13investigating

      We are currently investigating this issue.

    2. 2023年9月4日 UTC 22:22monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2023年9月4日 UTC 22:30resolved

      This incident has been resolved.

    RedShelf Site Interuption

    开始时间 2023年6月16日 UTC 15:35 · 2h 8m

    Outage严重事件
    受影响的组件
    Website
    1. 2023年6月16日 UTC 15:35investigating

      We are currently investigating this issue.

    2. 2023年6月16日 UTC 15:50identified

      The issue has been identified and a fix is being implemented.

    3. 2023年6月16日 UTC 15:57monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年6月16日 UTC 17:43resolved

      This incident has been resolved.

    eReader Degraded Performance

    开始时间 2023年4月26日 UTC 14:36 · 3h 40m

    Outage重大事件
    受影响的组件
    eReader
    1. 2023年4月26日 UTC 14:36investigating

      We are currently investigating this issue.

    2. 2023年4月26日 UTC 15:25identified

      The issue has been identified and a fix is being implemented.

    3. 2023年4月26日 UTC 18:10monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年4月26日 UTC 18:16resolved

      This incident has been resolved.

    eReader Degraded Performance

    开始时间 2023年1月17日 UTC 17:55 · 1h 6m

    Issues轻微事件
    受影响的组件
    eReader
    1. 2023年1月17日 UTC 17:55investigating

      We are currently investigating this issue.

    2. 2023年1月17日 UTC 18:33identified

      The issue has been identified and a fix is being implemented.

    3. 2023年1月17日 UTC 18:52monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2023年1月17日 UTC 19:00resolved

      This incident has been resolved.

    eReader Interruption

    开始时间 2022年12月4日 UTC 23:12 · 23h 5m

    Outage严重事件
    受影响的组件
    eReader
    1. 2022年12月4日 UTC 23:12investigating

      We are currently investigating this issue.

    2. 2022年12月5日 UTC 16:09investigating

      At approximately 5:00 pm CT on Sunday, December 4, the RedShelf eReader experienced a disruption that has persisted into the morning of Monday, December 5. Our teams are using all available resources to restore access to the eReader. We realize this is a critical time for students, and we are doing everything in our power to restore service as quickly as possible.

    3. 2022年12月5日 UTC 21:18monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022年12月5日 UTC 22:16resolved

      This incident has been resolved.

    eReader Increased Error Rate

    开始时间 2022年5月26日 UTC 17:08 · 31m

    Outage重大事件
    受影响的组件
    eReader
    1. 2022年5月26日 UTC 17:08investigating

      We are currently investigating this issue.

    2. 2022年5月26日 UTC 17:11identified

      The issue has been identified and a fix is being implemented.

    3. 2022年5月26日 UTC 17:30monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2022年5月26日 UTC 17:39resolved

      This incident has been resolved.

    Increased Error Rate

    开始时间 2022年4月27日 UTC 14:26 · 30m

    Issues轻微事件
    受影响的组件
    eReader
    1. 2022年4月27日 UTC 14:26investigating

      We are currently investigating this issue.

    2. 2022年4月27日 UTC 14:55resolved

      This incident has been resolved.

    Increased Error Rate

    开始时间 2022年1月20日 UTC 17:58 · 2h 47m

    Issues轻微事件
    受影响的组件
    Website
    1. 2022年1月20日 UTC 17:58investigating

      We are currently investigating this issue.

    2. 2022年1月20日 UTC 20:30monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2022年1月20日 UTC 20:44resolved

      This incident has been resolved.

    eReader Increased Error Rate

    开始时间 2022年1月6日 UTC 16:42 · 1h 42m

    Outage重大事件
    受影响的组件
    eReader
    1. 2022年1月6日 UTC 16:42investigating

      We are currently investigating this issue.

    2. 2022年1月6日 UTC 16:54monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2022年1月6日 UTC 18:24resolved

      This incident has been resolved.

    RedShelf Error Rate

    开始时间 2021年8月23日 UTC 13:57 · 9d 5h

    Outage重大事件
    受影响的组件
    Website
    1. 2021年8月23日 UTC 13:57investigating

      We are currently investigating this issue.

    2. 2021年8月23日 UTC 16:58identified

      The issue has been identified and a fix is being implemented.

    3. 2021年8月23日 UTC 17:53identified

      We are continuing to work on a fix for this issue.

    4. 2021年8月24日 UTC 00:25monitoring

      Our site appears to be working; we are monitoring it closely to confirm the issue has been resolved.

    5. 2021年8月24日 UTC 01:49monitoring

      Known RedShelf performance issues have now been addressed with a preliminary fix. We are actively monitoring platform performance.

    6. 2021年8月26日 UTC 22:56monitoring

      No new issues have been reported. We continue to monitor performance.

    7. 2021年9月1日 UTC 19:48resolved

      This incident has been resolved.

    Intermittent Errors

    开始时间 2021年6月10日 UTC 13:31 · 6h 5m

    Issues轻微事件
    受影响的组件
    Website
    1. 2021年6月10日 UTC 13:31investigating

      We are currently investigating this issue.

    2. 2021年6月10日 UTC 15:48identified

      The issue has been identified and a fix is being implemented.

    3. 2021年6月10日 UTC 15:56monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2021年6月10日 UTC 19:36resolved

      This incident has been resolved.

    eReader Outage

    开始时间 2021年3月2日 UTC 18:14 · 1h 1m

    Outage严重事件
    受影响的组件
    eReader
    1. 2021年3月2日 UTC 18:14investigating

      We are currently investigating this issue.

    2. 2021年3月2日 UTC 18:55identified

      The issue has been identified and a fix is being implemented.

    3. 2021年3月2日 UTC 19:00monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2021年3月2日 UTC 19:15resolved

      This incident has been resolved.

    RedShelf Management Tools Outage

    开始时间 2021年2月20日 UTC 14:30 · 3h 33m

    Outage严重事件
    受影响的组件
    Management Tools
    1. 2021年2月20日 UTC 14:30investigating

      We are currently investigating this issue.

    2. 2021年2月20日 UTC 17:53monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2021年2月20日 UTC 18:03resolved

      This incident has been resolved.

    RedShellf Outage

    开始时间 2021年1月12日 UTC 21:55 · 3h 3m

    Pending
    受影响的组件
    Website
    1. 2021年1月12日 UTC 21:55investigating

      We are currently investigating this issue.

    2. 2021年1月12日 UTC 22:20identified

      The issue has been identified and a fix is being implemented.

    3. 2021年1月12日 UTC 22:41monitoring

      A fix has been implemented and we are monitoring the results.

    4. 2021年1月13日 UTC 00:58resolved

      This incident has been resolved.

    eReader Outage

    开始时间 2020年10月19日 UTC 22:04 · 2h 58m

    Outage严重事件
    受影响的组件
    eReader
    1. 2020年10月19日 UTC 22:04investigating

      eReader is not responding to requests to read content at this time. The team is actively investigating.

    2. 2020年10月19日 UTC 22:18identified

      We have identified the problem. Still seeing intermittent slowness.

    3. 2020年10月19日 UTC 23:22identified

      We’re currently experiencing performance issues with the RedShelf eReader and are working diligently to address the issue. We estimate that all users may be affected for the next hour.

    4. 2020年10月20日 UTC 00:34monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2020年10月20日 UTC 01:01resolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

    Investigating Performance Issues

    开始时间 2020年10月14日 UTC 19:27 · 20m

    Issues轻微事件
    受影响的组件
    eReader
    1. 2020年10月14日 UTC 19:27investigating

      We’re currently looking into reports of performance issues and will provide updates as we have additional information.

    2. 2020年10月14日 UTC 19:36monitoring

      A fix has been implemented and we are monitoring the results.

    3. 2020年10月14日 UTC 19:47resolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.