54 Redtail incidents · 2024年7月 — official updates, affected components, duration and resolution details.
我们正在调查可能影响用户登录和访问的红尾客户关系管理时断时续的问题。 我们的队伍正在积极开展工作,以找出原因并尽快恢复正常服务。 一旦获得更多信息,我们将提供更多最新情况。 我们感谢你的耐心和理解.
影响"红尾"客户关系管理的问题得到缓解,服务得到恢复. 我们的小组正在继续监测系统的业绩,以确保稳定。 如果发现有其他问题,我们将提供进一步的最新情况.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查一个影响黑钻石公司和红尾公司合并的问题。 因此,来自 " 黑钻石 " 的账户数据可能没有按预期更新,导致Redtail客户端管理中的账户余额和相关信息似乎已经过时或不完整。 这一问题可能影响使用黑钻石账户饲料的多家公司,包括黑钻石和三合会顾问。 用户可能经历延迟账户更新,这可能影响Redtail客户关系管理内的账户余额、报告和相关工作流程。 我们的团队正积极致力于恢复正常的处理和验证数据同步. 一旦获得更多信息,我们将提供更多最新情况。 我们对不便表示歉意并赞赏你耐心地努力解决这一问题.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们正调查一个影响Redtail托管电子邮件服务的问题, 因此,一些收到的电子邮件可能延迟到达用户邮箱. 我们还查明了影响一些用户访问主机电子邮件账户的单一签名(SSO)的问题。 作为临时工作,受影响的用户可以直接通过登录其电子邮件证书而不是使用特别安全系统访问其主机电子邮件。 我们的团队已经确定了一个潜在的网络连通性问题,并正同服务供应商积极合作,以恢复正常的运营. 一旦获得更多信息,我们将提供更多最新情况.
影响Redtail托管电子邮件服务的问题已经得到缓解,并恢复了入境电子邮件发送。 一些在断电期间被推迟的电子邮件消息可能随着发送邮件系统重试送出而继续被延迟. 我们正在积极监测环境,以确保所有排队信息都得到顺利处理,服务保持稳定。 我们还在继续调查影响一些用户使用主机电子邮件账户的单一签名(SSO)的问题。 作为临时工作,受影响的用户可以直接使用其电子邮件证明而不是特别服务组织访问其主机电子邮件。 随着工作继续全面恢复所有受影响的服务,我们将提供更多的最新情况.
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查一个影响一些用户的多要素认证的问题。 这可能导致核查代码被延迟,更新多功能飞行器设置的能力有限,或难以登录。 我们的团队正在积极调查并努力尽快恢复正常的功能. 一旦获得更多信息,我们将提供最新资料。 谢谢你的耐心和理解.
这一事件已经得到解决.
自动翻译自官方事件更新。
红尾CRM发送的多要素认证(MFA)和从红尾CRM发送的电子邮件(包括密码重置的电子邮件和通知)目前遇到间歇性问题. 一些客户可能难以访问其账户或接收客户关系管理生成的电子邮件。 我们正在积极努力恢复全部功能,并对任何不便表示歉意。 谢谢你的耐心.
我们确认,RedtailCRM和RedtailCRM发送的电子邮件(包括密码重置电子邮件和通知)的多要素认证(MFA)的延迟或问题正在被选定的电子邮件安全提供者过滤或隔离。 虽然我们继续与我们的供应商合作改善交付,但一些用户可能会遇到间歇性延误。 作为临时工作,我们建议与您的电子邮件提供商(例如Smarsh或MIMECast)联系,要求将以下域名列入白名单,以帮助确保及时发送: - 红尾邮件.com - 红尾科技.com 我们赞赏你耐心地继续监测和努力争取全面解决.
这一事件已经得到解决.
自动翻译自官方事件更新。
Our team identified and resolved an issue that was preventing authentication into Redtail Email. A fix was implemented, and service has been restored. Thank you for your patience.
We are aware of an issue causing slowness when navigating Redtail CRM, including activities and workflows not loading on the calendar. Our teams are actively investigating and working to identify the root cause. We will provide updates as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third‑party vendor, Twilio, is experiencing an issue that is impacting the delivery of two‑factor authentication text codes and affecting login verification for Redtail CRM users. Please use the Voice option at this time. Our team is monitoring the issue.
This incident has been resolved.
We are currently investigating an issue affecting some Redtail CRM account data feeds. This may result in delayed or missing account updates for a subset of clients. Our teams are actively working to identify the cause and restore normal processing as quickly as possible.
The issue affecting standard Redtail CRM account feed processing has been resolved, and processing is fully restored. Account data is flowing normally, and we are continuing to monitor to confirm sustained stability.
We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.
The issue causing 500 errors during CRM login has been fully resolved. Users should now be able to log in and access the CRM without any errors. Thank you for your patience as our team worked to restore access. If you experience any continued issues, please reach out to our support team for assistance.
We have identified an issue that may prevent users from logging into the Redtail CRM platform and users already connected may encounter slowness or the inability to launch Apps or features. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.
The issues that affected CRM users' ability to log in earlier have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.
Redtail platforms are currently experiencing intermittent issues. Some clients may experience slowness or difficulty accessing their accounts. Our team is actively working to restore full connectivity as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider. During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling. We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.
Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable. We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time. Thank you for your patience and understanding.
Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia. Phone connectivity is still affected so we recommend live chat or the Redtail Support app for contacting Redtail service at this time. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.
Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.
This incident has been resolved.
Our engineers have identified the issue causing errors when sending emails through Redtail-hosted Email. We are working swiftly to restore full service. We appreciate your patience as we work to resolve this.
A fix has been implemented and we are monitoring the results.
The issue that was causing errors when sending emails through Redtail-hosted Email has been resolved. Users should now be able to send emails without disruption. We appreciate your patience while our team worked to restore service. If you continue to experience any issues, please contact our support team for assistance.
We are aware that users are experiencing errors when logging into the CRM. Our team is actively investigating this issue.
This incident has been resolved.
Some users are experiencing difficulties accessing their Redtail hosted email accounts. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.
A fix has been implemented and we are monitoring the results. If issues are still being experienced, please refresh your cookies and browser.
This incident has been resolved.
We’re aware of an issue where Activities, Workflows, and other items may not load—particularly on the Today page. As a temporary workaround, please clear your DNS settings, followed by your browser’s cache and cookies, while we work to resolve the issue at scale. Helpful guides: - How to Flush DNS – Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) - How to Flush DNS – Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) - How to Clear Browser History and Cache - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We apologize for the inconvenience and appreciate your patience as we work toward a resolution.
We’ve resolved the underlying issue that was preventing Activities, Workflows, and other items from loading, especially on the Today page. However, to ensure full functionality is restored on your device, you may still need to: 1. Flush your DNS settings 2. Clear your browser’s cache and cookies Helpful guides: Flush DNS - Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) Flush DNS - Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) Clear browser cache - - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We appreciate your patience and thank you for your continued partnership.
Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.
This incident has been resolved.
Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at [email protected]. We will provide an update as soon as these systems are back online. Thank you for your patience.
This incident has been resolved.
We are currently investigating an issue affecting Redtail CRM. Our team is working to restore functionality as quickly as possible.
Users seeing an error in the CRM can switch to Early Access as a workaround to resolve the issue and continue using the CRM without disruption.