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    Rescuetime 中断历史

    33 Rescuetime incidents · 2019年3月 — official updates, affected components, duration and resolution details.

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    Disruption in user data processing

    开始时间 2026年5月29日 UTC 14:52 · 2h 17m

    Outage严重事件
    受影响的组件
    RescueTime Web Application
    1. 2026年5月29日 UTC 14:52investigating

      We are currently investigating this issue.

    2. 2026年5月29日 UTC 15:42identified

      Now recovering with no data loss. It may take up to an hour for data to be updated.

    3. 2026年5月29日 UTC 17:09resolved

      This incident has been resolved.

    Degraded log processing

    开始时间 2026年4月23日 UTC 14:39 · 3d 23h

    Issues轻微事件
    受影响的组件
    Data Processors
    1. 2026年4月23日 UTC 14:39investigating

      We are currently experiencing degraded log processing. Our team is actively working to resolve the issue and has begun migrating affected logs. One system remains unresponsive, and processing may still be delayed. Please rest assured that no data will be lost. We will provide updates as the situation progresses.

    2. 2026年4月23日 UTC 14:39investigating

      We are continuing to investigate this issue.

    3. 2026年4月24日 UTC 11:20identified

      We're back online. 🎉 Here's a quick summary of what happened and what to expect: **What happened:** Our data processing pipeline experienced a technical failure, and parts of our system lost sync with each other, causing a full outage starting around 7 PM. **Where things stand now:** - ✅ Systems are back up and processing data normally - ⏳ Your data will fully catch up over the next few hours - 🔍 A small number of files were caught in the middle of the failure and may be delayed or, in rare cases, unrecoverable — we'll know more tomorrow **What we're doing next:** Our team will work on recovering any affected files and auditing our data pipeline to ensure nothing is missing from your historical records. We'll share another update once that work is complete. We're sorry for the disruption. Thank you for your patience — we know your time data matters, and we take that seriously. The RescueTime Team

    4. 2026年4月24日 UTC 14:13monitoring

      A fix has been implemented and we are monitoring the results.

    5. 2026年4月27日 UTC 14:07resolved

      This incident has been resolved.

    Site is currently down

    开始时间 2025年4月10日 UTC 22:36 · 31m

    Pending
    受影响的组件
    RescueTime Web Application
    1. 2025年4月10日 UTC 22:36investigating

      We are currently investigating the issue.Data will not be lost during this time.Thank you for your patience.

    2. 2025年4月10日 UTC 23:07resolved

      This has quickly been resolved. If you see any delays they will appear shortly. Thanks for your patience.

    RescueTime website is down

    开始时间 2025年4月9日 UTC 18:10 · 7h 27m

    Outage重大事件
    受影响的组件
    RescueTime Web Application
    1. 2025年4月9日 UTC 18:10investigating

      We are currently investigating this issue.

    2. 2025年4月9日 UTC 18:11investigating

      We are continuing to investigate this issue.

    3. 2025年4月10日 UTC 01:37resolved

      The site is backup and running. We apologize for any inconvenience.

    The RescueTime website is down

    开始时间 2025年3月3日 UTC 17:23 · 7h 24m

    Outage严重事件
    受影响的组件
    RescueTime Web Application
    1. 2025年3月3日 UTC 17:23investigating

      We are currently investigating this issue.

    2. 2025年3月4日 UTC 00:47resolved

      This incident has been resolved. Failure in background processing services caused starvation of resources for the user experience. Your time data will not be lost and will catch up processing over the next several hours

    Sign-up page is down

    开始时间 2025年2月21日 UTC 00:10 · 1h 29m

    Pending
    受影响的组件
    RescueTime Web Application
    1. 2025年2月21日 UTC 00:10investigating

      Currently our sign-up page is down, it's a Google service failure and we are working on a fix. Thank you for your patience.

    2. 2025年2月21日 UTC 01:39resolved

      This incident has been resolved.

    Service disruption for website user experience - no disruption for data pipeline

    开始时间 2024年11月7日 UTC 20:41 · 8m

    Issues轻微事件
    受影响的组件
    RescueTime Web Application
    1. 2024年11月7日 UTC 20:41investigating

      Repair is being applied and service should be expected to be restored in 10 minutes.

    2. 2024年11月7日 UTC 20:41identified

      The issue has been identified and a fix is being implemented.

    3. 2024年11月7日 UTC 20:49resolved

      Service is restored.

    Disruption in logged time processing

    开始时间 2024年11月4日 UTC 17:51 · 0m

    Pending
    1. 2024年11月4日 UTC 17:51resolved

      Disruption in user data log processing. Side effect: user time spent not reported on the site. No data loss.

    Scheduled Database Maitenance

    开始时间 2024年1月13日 UTC 18:15 · 54m

    Pending
    受影响的组件
    RescueTime Web ApplicationData Processors
    1. 2024年1月13日 UTC 18:15investigating

      We will be performing scheduled maintenance and all RescueTime resources will be unavailable for approximately the next hour.

    2. 2024年1月13日 UTC 19:09resolved

      This incident has been resolved.

    Servers Down

    开始时间 2023年12月19日 UTC 15:25 · 6h 49m

    Issues轻微事件
    受影响的组件
    Data Processors
    1. 2023年12月19日 UTC 15:25investigating

      RescueTime servers are currently down, this has caused a back up in activity tracking. Our developers are aware and working on resolving the issue.

    2. 2023年12月19日 UTC 21:19monitoring

      Developers have identified the issue and are working on a fix. Users activities have started to appear, we will post an update when the issue has been resolved.

    3. 2023年12月19日 UTC 22:14resolved

      This issue has been resolved. We apologize for the inconvenience.

    Issue affecting site

    开始时间 2022年10月25日 UTC 23:25 · 1h 1m

    Outage严重事件
    受影响的组件
    RescueTime Web Application
    1. 2022年10月25日 UTC 23:25investigating

      We are currently working to resolve an issue preventing use of the RescueTime website. We will have all services back as soon as possible.

    2. 2022年10月26日 UTC 00:26resolved

      The unexpected server issue has been resolved. We apologize for any inconvenience.

    delayed data reporting

    开始时间 2022年5月27日 UTC 04:14 · 13h 32m

    Outage重大事件
    受影响的组件
    RescueTime Web ApplicationData Processors
    1. 2022年5月27日 UTC 04:14identified

      We are experiencing a slowdown in the processing of user data. Website reports may be incomplete until the issue is resolved. No data will be lost.

    2. 2022年5月27日 UTC 17:46resolved

      This incident has been resolved. If you do still see missing data, it should be caught up very shortly.

    hardware issue affecting page loading

    开始时间 2022年5月26日 UTC 20:49 · 29m

    Issues轻微事件
    受影响的组件
    RescueTime Web ApplicationData Processors
    1. 2022年5月26日 UTC 20:49investigating

      We are currently working urgently to fix a hardware issue that is causing server errors on page loads of the RescueTime website. We will have all services back as soon as possible.

    2. 2022年5月26日 UTC 20:59investigating

      We are continuing to investigate this issue.

    3. 2022年5月26日 UTC 21:18resolved

      This incident has been resolved.

    New Account Creation

    开始时间 2022年2月11日 UTC 22:43 · 47m

    Issues轻微事件
    受影响的组件
    RescueTime Web Application
    1. 2022年2月11日 UTC 22:43identified

      We have received report that new account creation is temporarily unavailable. We are working on correcting the issue and will continue to keep you updated. We apologize for the inconvenience.

    2. 2022年2月11日 UTC 23:30resolved

      This incident has been resolved. Thank you for your patience.

    Offline Time

    开始时间 2020年11月25日 UTC 00:44 · 19h 39m

    Pending
    1. 2020年11月25日 UTC 00:44identified

      We are aware that the display of offline time data is not currently working on RescueTime website reports. No data will be lost, including data entered today. We are working on the display problem to have it resolved as soon as possible. We apologize for the inconvenience.

    2. 2020年11月25日 UTC 20:23resolved

      The display of offline time data has been resolved. Thank you for your patience.

    incorrect logging issues

    开始时间 2020年9月24日 UTC 16:45 · 1h 29m

    Issues轻微事件
    受影响的组件
    RescueTime Web Application
    1. 2020年9月24日 UTC 16:45identified

      Due to some problems with log processing, users may see incorrect logging of activities for today. We are working to resolve this issue as soon as possible and will post updates of our progress here.

    2. 2020年9月24日 UTC 18:14resolved

      The data logging issue has been resolved and users should now see regular reporting. We apologize for the inconvenience.

    Server Error

    开始时间 2020年9月16日 UTC 17:25 · 13m

    Issues轻微事件
    受影响的组件
    RescueTime Web ApplicationData Processors
    1. 2020年9月16日 UTC 17:25investigating

      We are aware that users are unable to access RescueTime.com and/or the system is running slow. Our developers are currently investing this issue and we will continue to update as we learn more. Rest assured your data is still tracking.

    2. 2020年9月16日 UTC 17:25investigating

      We are continuing to investigate this issue.

    3. 2020年9月16日 UTC 17:38resolved

      Thank you for your patience. This has been resolved. If you are still experiences issues please send a message to [email protected].

    Systems Upgrade

    开始时间 2020年9月5日 UTC 00:00 · 0m

    Pending
    1. 2020年9月5日 UTC 01:20resolved

      System will be down for upgrades.

    Issues with billing

    开始时间 2020年8月14日 UTC 12:55 · 4d 23h

    Issues轻微事件
    受影响的组件
    Data Processors
    1. 2020年8月14日 UTC 12:55identified

      Currently, we are having a problem with our billing provider and it could influence the billing page, and prevents processing upgrades and payments at this time. This billing issue has also caused some of our users to receive a server error on their account. Our developers are currently investigating they believe they have identified the issue and are working on a fix. We don’t have an estimated timeline just yet, but we will keep you updated.

    2. 2020年8月14日 UTC 16:10monitoring

      Thank- you for your patience! A fix has been implemented and we re-enabling on a rolling basis, we are currently monitoring the results.

    3. 2020年8月14日 UTC 17:09identified

      Despite our efforts, we are still having unresolved issues with our billing, for now, our billing page is disabled, and this will possibly prevent processing upgrades and payments at this time.

    4. 2020年8月15日 UTC 01:32identified

      Quick update! We are still working hard to resolve these issues. We are temporarily not accepting new premium signups. We apologize for the inconvenience. As we are continuing our investigation our emails are currently paused, so if you have not received expected emails from the site, know we are aware and are working towards a resolution. We appreciate your patience as our developers working to get systems running 100%.

    5. 2020年8月16日 UTC 05:22identified

      Due to situations outside of our control, users will not be receiving a weekly email report this week. We do understand and apologize for the inconvenience. Even though the weekly email report will not be automatically sent this week, rest assure once things are up and running you will be able to export a report from your account manually. Thank you for your continued patience as we work towards a solution. We will continue to keep you updated.

    6. 2020年8月18日 UTC 01:18monitoring

      We're happy to report we are accepting premium subscriptions again! If you had trouble subscribing or upgrading that has now been resolved. Emails are also back on track. Users will start receiving weekly report emails shortly. We will continue to monitor things for the next 24 hours before marking the issue resolved. If you run into any issues during that time please reach out to [email protected] so we can investigate. Thank you for your continued patience and support while we resolved these issues.

    7. 2020年8月19日 UTC 12:40resolved

      We're happy to report this issue has been resolved. Thank you for your patience as our developers worked diligently to get this resolved. Even though we don't anticipate it, please let us know if you experience any issues.

    Double logging

    开始时间 2020年7月23日 UTC 20:42 · 1h 4m

    Issues轻微事件
    受影响的组件
    Data Processors
    1. 2020年7月23日 UTC 20:42identified

      We just wanted to let you know we are aware of the logging issues with the system. We have identified the issue and are working to get it resolved. We will let you know when we have an update.

    2. 2020年7月23日 UTC 21:46resolved

      Thank you for your patience. This issue has been resolved. If you find you are still having issues please contact [email protected].