58 Rippling incidents · 2024年11月 — official updates, affected components, duration and resolution details.
我们已查明一个问题,即如果列入某些发薪字段,一些节省的工资报告将无法上载。 我们正在实施一项固定措施,并将在恢复进入报告后提供另一项最新情况.
我们恢复了向美国客户提供受影响的节省工资报告的途径。 我们正在继续努力,恢复欧洲联盟受影响客户的报告准入,并将在恢复工作完成后再提供最新情况.
影响节省的工资单报告的问题已经解决,并恢复了对报告的访问.
自动翻译自官方事件更新。
现在解决了这个问题。 它影响了一些用户 < 15分钟.
自动翻译自官方事件更新。
Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
A fix has been deployed and we are rolling it out for all impacted integrations. Any data not yet synced will start resyncing automatically.
We identified an issue where some third-party integrations were showing disconnected / invalid-token behavior related to the rollout. The team reverted the change in production and retriggered syncs to recover affected integrations. - Impacted integrations, including Ramp and Box, have recovered - Some integrations that remain disconnected are unrelated to the this incident. In those cases, tokens were already revoked, expired, or deactivated, and customers may need to reconnect manually
We are currently investigating
Issues seem resolved, continuing to monitor
Services returned to normal
为了缓解之前的事件,7月27日星期一9:30a PT暂停非临界同步任务,并在3:30p PT左右重新启用. 目前我们仍在处理积压的工作.
这一事件已经得到解决.
自动翻译自官方事件更新。
用户无法访问Rippling网络和移动应用程序. 我们将在今后10分钟内提供最新情况.
恢复了对Rippling的访问。 我们正在调查最近发生的一个变化,这种变化可能导致查询负荷增加,并增强了在过渡期间处理负荷的能力.
今天早些时候,我们暂停了非关键性的同步任务,以恢复现场健康。 尽管我们又重新启用了这些任务,但同步的任务排队仍在赶上。 因此,整个Rippling公司的一些事务,如集团会员,可能会被搁置,直到剩下的工作在接下来的几个小时里赶上来.
开通应用已全面恢复.
自动翻译自官方事件更新。
我们正在调查用户无法访问Rippling网络和移动应用程序的问题。 我们将在今后10分钟内提供最新情况.
我们正准备撤回最新部署 在回滚时,性能仍然退化。 10分钟后更新.
恢复对Rippling应用的访问. 我们正在监测现场的健康和业绩.
事件得到缓解,因为应用性能衡量标准恢复到正常水平.
这一事件已经得到解决.
自动翻译自官方事件更新。
Rippling向一些访问Rippling的用户展示了"Access decept". 这一问题已经得到全面缓解,拆船工作再次全面展开.
自动翻译自官方事件更新。
Some AI capabilities, including building or editing AI dashboards, are unavailable.
This incident has been resolved.
We are investigating degraded performance of the Rippling app loading. We will share an update in the next 10 minutes.
We have identified the task that was overloading the system and have mitigated the issue. There were timeouts occurring for ~10 minutes but the site is operational again.
This incident has been resolved.
We are aware of issues with the Rippling app loading. Some parts of the Rippling app are degraded and not loading. We are investigating.
Access to the site is back to normal, but we are continuing to investigate and address the root cause.
We've made fixes to mitigate the issue and are monitoring the results.
This incident has been resolved.
Rippling AI actions are currently not working. The issue has been identified and a fix is being deployed.
This incident has been resolved.
We are investigating issues where certain pages in the Rippling app, like the hiring flow and employee profile pages, are crashing. We are working to mitigate the issues and investigate the root cause.
We discovered the root cause and have turned off a feature flag that was causing the issue. The issue is mitigated, and the Rippling app is operational again.
This incident has been resolved.
Some customers are experiencing issues with the side navigation loading in app.rippling.com. Apps are still accessible from the search bar. We are rolling back to a previous version of the app while we investigate the root cause. We'll share an update in the next 10 minutes.
The rollback was successful, and we are seeing the navigation bar load normally. We are monitoring the results.
This incident has been resolved.
We are investigating issues with the Rippling app and SSO. The issues are caused by database load.
We have scaled down async jobs that are contributing to the database load. Access to Rippling is starting to recover.
We are monitoring database health and site access while continuing to investigate the root causes.
We are starting to re-enable the async jobs that have been throttled while monitoring the database load.
All access and functionality to Rippling should be back to normal. Supergroup membership had high latency during the incident period, resulting in some delays to access changes, but all group memberships have been refreshed and will update normally moving forward.
SSO and related identity flows were degraded in production, with the incident opened at 08:49 EDT. A fix has been deployed and the team is monitoring service health, with confirmed successful SSO logins.
Error rates down, continuing to monitor
This incident has been resolved.
Users are reporting slowness while using Rippling
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users with an expired API token are unable to access Rippling’s API Tokens page in the Developer app. Active API tokens are not impacted. The root cause has been identified, and we are implementing a fix.
The issue has been resolved
Rippling AI is down. We are investigating the issue.
A fix has been implemented and we are monitoring the results.
Rippling AI access has been restored.
Some customers on Payroll are not seeing upcoming runs. For runs with an approval deadline of 5/1/2026, the approval deadline has been moved to 5:30pmPT.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.