59 Sailpoint incidents · 2025年10月 — official updates, affected components, duration and resolution details.
SailPoint正在调查一个与ISC有关的问题,它正在影响我们的一些客户。 我们正在努力解决服务中断的问题.
我们正在继续调查这一问题.
我们正在继续调查这一问题,并将继续在我们的调查进展过程中提供最新情况.
这一问题已经确定,一个解决办法正在实施之中.
我们已经减轻了对ISC的服务干扰.
自动翻译自官方事件更新。
SailPoint正在调查一个与身份安全云有关的问题,它正在影响我们的一些客户。 我们正在努力解决服务中断的问题,并将就决议提供最新情况.
我们正在继续调查这一问题.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
SailPoint正在调查一个影响身份安全云的问题, 我们正在努力解决服务中断的问题,并将就决议提供最新情况.
更新范围以涵盖所有区域.
我们正在继续调查这一问题。 提供最新情况时将予以提供.
目前正在进行补救,以纠正受影响的数据。 由于这些记录是按可控、递增的分批处理的,以确保完全一致,因此,在未来数小时内,变化将逐渐增加。 随着复原进程关键里程碑的完成,将分享进一步的最新情况.
我们正在继续努力解决这个问题。
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
SailPoint正在调查一个与身份安全云有关的问题,它正在影响我们的一些客户。 我们正在努力解决服务中断的问题.
此事已决.
自动翻译自官方事件更新。
SailPoint正在调查一个与身份安全云有关的问题,它正在影响我们的一些客户。 我们正在努力解决服务中断的问题.
SailPoint小组已经缓解了服务中断,并正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
SailPoint正在调查NERM的一个问题,它正在影响我们在欧中一地区的一些客户。 我们正在努力解决服务中断的问题,并将就决议提供最新情况.
我们正在继续调查这一问题.
我们已对NERM问题采取了补救措施,目前正在监测该制度,以确保稳定.
这一事件已经得到解决.
自动翻译自官方事件更新。
SailPoint正在调查NERM的一宗 影响我们部分客户的问题 我们正在努力解决服务中断的问题,并将就决议提供最新情况.
这一问题已经确定,一个解决办法正在实施之中.
一项措施已经执行,我们正在监测结果.
这一事件已经得到解决.
自动翻译自官方事件更新。
SailPoint正在调查NERM的一宗 影响我们部分客户的问题 我们正在努力解决服务中断的问题,并将就决议提供最新情况.
我们正在继续努力解决这个问题。
这一事件已经得到解决.
自动翻译自官方事件更新。
我们目前正在调查一个影响虚拟设备的问题,这个问题正对我们东岸的少数客户造成服务中断,1 尤其是那些使用运河安全隧道VPN配置的客户。 我们正在努力解决服务中断的问题.
这一问题已经确定,正在得到纠正.
我们的工程组已成功地解决了影响我们东一地区使用运河安全地道VPN配置的客户的虚拟设备的问题。 为了完全恢复连接,需要你采取行动。 我们的团队已经发布了更新的SSL证书,这些证书必须应用于您的配置 。 请从 https://community.sailpoint.com/t5/IDentityNow-Connectors/Virtual-Appliance-Network-Tunnel-Configulation/ta-p/274648 下载证书,并遵循指令. 请注意: 如果您最近已经下载了证书捆绑, 您可能需要清除您的浏览器缓存以获取更新的文件 。 以上步骤完成后仍面临问题的,请开罚单.
自动翻译自官方事件更新。
SailPoint is investigating an issue with Identity Security Cloud is currently experiencing a service disruption. that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
A third-party provider has applied a fix on their infrastructure and the issue is under monitoring now
A third-party provider has applied a fix on their infrastructure and the issue is now mitigated.
We are currently experiencing degraded performance with our search functionality in the us-east-1 region, resulting in delays. Our team is actively investigating the issue and working toward a resolution. We will provide an update when available.
We are continuing to investigate.
Our team is continuing to investigate the cause of the degraded search performance in the us-east-1 region.
The degraded performance affecting search functionality in the us-east-1 region is ongoing. Our engineers are actively working to resolve the issue.
The degraded performance impacting search functionality in the us-east-1 region remains active. Our engineers are continuing their work to implement a resolution.
We are still actively working on this issue. Our engineers continue their efforts to restore full search functionality in the us-east-1 region.
We are continuing our work to restore full search functionality in the us-east-1 region. The system is currently processing a backlog of data, and we estimate we are about 16 hours from being fully caught up. While we do not yet have a definitive timeline for complete resolution, some customers may begin to notice performance improvements throughout the day. Our team remains actively engaged.
We continue to monitor processing. Previous guidelines for estimated ETA remain intact.
Update - Processing of the search data backlog is ongoing. We have adjusted our estimate and are now approximately 17 hours from being fully caught up. While we do not have a hard timeline for full resolution, incremental improvements should continue to be visible to some customers throughout the afternoon and overnight.
We continue to process the search data backlog and are seeing good progress. System performance will gradually improve as we work toward full recovery.
Search data processing is progressing, and customer impact continues to decline. However, due to the volume of the backlog, we will not meet our previously shared recovery timeline. We are continuing to work through the remaining data and will provide further updates as recovery progresses.
Search data processing is actively progressing. However, due to the volume of the backlog, we will not meet the previously shared recovery timeline. Our teams remain focused on processing the remaining data, and we will provide further updates as recovery continues.
The recovery efforts for search data processing are progressing smoothly. Our engineering and operations teams remain fully engaged, working diligently to safely clear the remaining data.
We apologize for the continued search degradation in the us-east-1 region. Our engineering teams have resolved the core issue and are currently working around the clock to process the resulting data backlog. We expect the issue to be resolved by end of day 6/19/26. As our systems safely work through this queue, you will begin to see gradual, incremental improvements in search performance. We understand the impact this disruption has on your daily operations and appreciate your patience. Supporting your business continuity remains our top priority, and we are fully committed to delivering the reliable, enterprise-grade service and transparent communication that you count on from us.
This incident is now resolved. Our engineering teams have resolved the core issue and the resulting backlog is fully processed.
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers when loading and displaying identities. We are working on addressing the service disruption and will provide an update upon resolution.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
SailPoint is investigating an issue with Search feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with Entitlements in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
The issue has been identified and fix is being implemented.
This incident has been resolved.
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
This incident has been resolved.
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
The issue has been identified and is being corrected. Updates will be provided as progress is made.
This incident has been resolved.
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
We have identified the issue, and the deployment of the fix is currently in progress.
We are continuing to deploy the fix and will provide an update once the process is complete.
We continue to make progress on correcting this issue. Updates will be provided as they become available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
We are continuing to investigate this issue.
This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.
The SailPoint team has mitigated the service disruption with AIC and ARMS